METHOD AND SYSTEM FOR ASSISTING A TELEPHONE EXCHANGE OPERATOR
    122.
    发明公开
    METHOD AND SYSTEM FOR ASSISTING A TELEPHONE EXCHANGE OPERATOR 审中-公开
    方法和系统支持电话局卡夫

    公开(公告)号:EP1325614A1

    公开(公告)日:2003-07-09

    申请号:EP01958131.3

    申请日:2001-08-10

    发明人: ISOTALO, Lauri

    IPC分类号: H04M3/46 H04Q3/00

    摘要: The invention relates to a method and system, by means of which it is possible to facilitate the work of a switchboard operator and to improve the customer service ability of the operator. If an incoming call is connected automatically to various extensions (G, J, N, L), on the basis of a contactability chain, without, however, a connection being established, the call is routed to the switchboard operator. The drawback then arises, that the switchboard operator does not necessarily known at which numbers an attempt has already been made to contact the person to be contacted. According to the invention, information on the call routed to the switchboard operator, for example, information as to which extensions (G, J, N, L) the call has already been attempted to be connected, is arranged for the operator with the aid of a graphical user interface (Q). On the basis of the information of the graphical user interface (Q), the switchboard operator can connect the call to some suitable number, or decide to serve the caller in some other way, for example, by taking a call-back request. The graphical user interface (Q) can also show the state of the extensions (G, J, N, L).

    METHOD FOR DETERMINING A LOCATION OF A MOBILE PHONE
    123.
    发明公开
    METHOD FOR DETERMINING A LOCATION OF A MOBILE PHONE 有权
    欧洲之星摩羯座电子邮件(VERFAHREN ZUR BESTIMMUNG DES AUFENTHALTSORT EINES MOBILEN TELEFONS

    公开(公告)号:EP1216590A1

    公开(公告)日:2002-06-26

    申请号:EP00962567.4

    申请日:2000-09-29

    申请人: OY RADIOLINJA AB

    IPC分类号: H04Q7/38 H04Q7/22

    CPC分类号: H04W4/02 H04W64/00

    摘要: The invention is based on a terminal device (1) of a mobile telephone network being used to measure the signal and particularly the strength of the signal sent by a base station of the mobile telephone network, and to include this measurement data in a message to be sent to a service to be ordered through the mobile telephone network, the message also including data on the service ordered. On the basis of the data sent, the location (1'') and direction of movement (V) of the terminal device (1) are calculated and this information is taken into account when defining the control or other properties of the service or the reply or other service product sent to the customer. Thus, e.g., suitable service points (4, 6, 8) can be selected from a group of service points (4, 5, 6, 7, 8, 9). The invention is particularly applicable in connection with digital mobile telephone networks and their terminal devices. One such system is the GSM system. The invention is particularly suitable for use in connection with WAP-based services.

    摘要翻译: 本发明基于用于测量信号的移动电话网络的终端设备(1),特别是由移动电话网络的基站发送的信号的强度,并将该测量数据包括在消息中 发送到通过移动电话网络订购的服务,该消息还包括有关服务的数据。 在发送的数据的基础上,计算终端设备(1)的位置(1“)和移动方向(V),并且在定义服务的控制或其他属性时考虑该信息,或者 回复或其他服务产品发送给客户。 因此,例如,可以从一组服务点(4,5,6,7,8,9)中选择合适的服务点(4,6,8)。 本发明特别适用于数字移动电话网络及其终端设备。 一个这样的系统是GSM系统。 本发明特别适用于与基于WAP的服务相关联。