摘要:
Callers from telephone terminals (T1-Tn) of a telephone facility (C) are prompted by automated voice response (30) to transmit digital-signal data to a central station (D) . The data received at the central station (D) is stored and analyzed (28) to identify subsets of the callers. The callers are qualified to use the system by consumable keys that are tested (23) within the central station (D), and call sequence and identification data are used within the station (D) to confirm caller-identity. The digital data received is identified for positive association with the caller and is stored in individual memory files or cells (C1-Cn) for processing (32).
摘要:
A command, such as an application specific command, is communicated from a central host to a remote station (213) via a cellular mobile radio network (102).
摘要:
A telephone system includes a plurality of telephone terminals wherein a call that is placed from a calling telephone terminal to a receiving telephone terminal is announced by activating a standard ringing indication at the receiving telephone terminal. A data file is provided having a plurality of different ringing indications therein. These ringing indications include a plurality of sound information that are both different from each other and different from a standard ringing tone, and a plurality of different visual information. When a call is placed from a calling telephone terminal to a receiving telephone terminal, the user at the calling telephone terminal may optionally elect to announce the call at the receiving-telephone-terminal using ringing indication that is selected from the data-file, for example sound information that indicates the identity of the calling-users, and/or visual information that indicates the priority of the call.
摘要:
An information signal is supplied to a host computer through a B-channel of ISDN from a terminal unit connected with the host computer. On a television monitor of the host computer, a shot image of a terminal unit and an indication of the terminal to which the shot image belongs are displayed. When anomaly is detected at another terminal unit, a connection request signal and an anomaly discrimination signal are supplied to the through a D-channel of ISDN. On the television monitor, the terminal at which anomaly is detected and the descriptions of the anomaly are displayed. A terminal unit connected with the host computer is switched through the B-channel to the terminal at which the anomaly is detected, automatically or in accordance with operation by a user. An information signal is transmitted to the host computer from the terminal unit at which the anomaly is detected. A shot image of the terminal unit at which the anomaly is detected, the identification of the terminal unit at which the anomaly is detected, and the descriptions of the anomaly are displayed. Thus, monitoring may be carried out by a single host computer using a plurality of terminal units.
摘要:
A telecommunication conferencing system and method are described. Three or more telephone sets connected to one of the networks (12, 14) can concurrently participate in a conference call. Each telephone set engaged in the conference call receives a list of participants in the call and an identifier associated with that call. Each telephone set generates voice data packets that include the identifier and forwards the generated packets to the network. In one embodiment, the telephone set generates a unicast packet for each other telephone set engaged in the conference call. In another embodiment, the packets generated by the telephone set are multi-cast packets that include the identifier associated with the conference call. Each telephone set locally produces a combination of the packets received and outputs audio signals corresponding to the voice data of the combination.
摘要:
Traditional IN (Intelligent Network) services in a PSTN use service logic and data that is accessible for use only by the PSTN, though provision may be made for users to change certain controlled parameters of the services. The present system has the service logic and data placed on a server (51) accessible by the service control subsystem of a telephone network using a URI. Thus, in one embodiment, service logic and/or data is placed on an HTTP server (51) and accessed by the service control subsystem over the Internet (50) using a corresponding URL. The server (51) may also be accessible to the general public to enable the service resource items to be used by anyone in setting up a call.
摘要:
Zur Erleichterung der Fehlersuche in einer Telekommunikationsanlage (1) wird vorgeschlagen, Verbindungsdaten der Telekommunikationsanlage (1) in der Weise zu erfassen und anzuzeigen, daß Verbindungsdaten, die zu einer gleichen Verbindung gehören, zu einem einheitlichen graphischen Symbol (13) zusammengefaßt werden und graphische Symbole, die zu Verbindungen eines gleichen Anschlußorgans der Telekommunikationsanlage gehören, in einer ersten örtlichen Beziehung zueinander, sowie Symbole, die zu zeitgleichen Verbindungen verschiedener Anschlußorgane gehören, in einer zweiten örtlichen Beziehung zueinander auf einer Anzeigefläche (5) dargestellt werden.
摘要:
A method and system (100) establishes voice communications between a computer operator (102) and an agent (104) of a business over a computer network, such as the Internet (108). Using an operator computer (106), the computer operator (102) views advertisements of the business' products or services on the Internet (108) via customized home pages (200). When the operator (102) wishes to order a product or ask additional questions about a product, the operator (102) activates a "call me" button (210). A return call screen (300) is then presented to the operator (102) with areas to insert a name (302), a telephone number (304) and a time to call (306). This information is packetized in a call request which is transmitted over the Internet (108) to a telephone switching system (112) associated with the business. The telephone switching system (112) subsequently dials the telephone number (304) at the time to call (306). When the operator (102) answers an operator telephone (120), the telephone switching system (112) connects the operator (102) with the agent (104) via an agent telephone (118). The telephone switching system (112) may be comprised of a telephone computer (114) and an automatic call distributor (116).