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    Systems and methods for live help
    5.
    发明授权
    Systems and methods for live help 有权

    公开(公告)号：US10725801B2

    公开(公告)日：2020-07-28

    申请号：US15761066

    申请日：2016-09-21

    Applicant: IntegenX Inc.

    Inventor： David King ,  Chungsoo Charles Park

    IPC: G06F3/0481 ,  G06F9/451 ,  G06F3/0487 ,  G06Q30/00

    Abstract: A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

    COMMAND CENTER
    6.
    发明申请
    COMMAND CENTER 有权

    公开(公告)号：US20250141953A1

    公开(公告)日：2025-05-01

    申请号：US19009631

    申请日：2025-01-03

    Applicant: IntegenX Inc.

    Inventor： Robert A. Schueren ,  David King ,  Chungsoo Charles Park ,  Arnaldo Barican ,  Charles David Troup

    IPC: H04L67/10 ,  G01N27/447 ,  G06F3/01 ,  G06F3/04817 ,  G16B20/20 ,  G16B40/00 ,  G16B40/10 ,  G16B50/40 ,  H04L67/306 ,  H04L67/50 ,  H04L67/52

    Abstract: A computer-implemented method for processing electropherograms provided through a communications network from one or more forensic field test devices to a central communications hub, wherein the forensic field test devices are configured to perform a biological assay analysis, the method implemented using one or more processors programmed with instruction to implement the method comprising receiving, at the central communications hub, one or more electropherograms transmitted through the communication network from the forensic field test devices; scoring each electropherogram based on one or more criteria; placing the one or more electropherograms in a queue for review; matching at least a subset of the electropherograms with each of one or more service providers; based on the matching, transmitting at least the subset to the one or more of the service providers for review; receiving reviewed electropherograms from the one or more service providers; and performing forensic analysis using the reviewed electropherograms.

    Command Center
    7.
    发明申请
    Command Center 有权

    公开(公告)号：US20210021670A1

    公开(公告)日：2021-01-21

    申请号：US17039647

    申请日：2020-09-30

    Applicant: IntegenX Inc.

    Inventor： Robert A. Schueren ,  David King ,  Chungsoo Charles Park ,  Arnaldo Barican ,  Charles David Troup

    IPC: H04L29/08 ,  G01N27/447 ,  G16B40/00 ,  G16B50/40 ,  G06F3/01

    Abstract: A command center includes at least one network communications interface configured for two-way communications with a plurality of sites remote from the command center and at least one display screen and user interface. Each of the plurality of sites includes at least one forensic field test device configured to identify individuals using DNA samples from the individuals. The display screen and user interface are configured to depict aspects of forensic field test devices of the plurality of sites, wherein the aspects include a site identifier for each of the forensic field test devices and one or more additional aspects.

    Valved cartridge and system
    8.
    发明授权
    Valved cartridge and system 有权

    公开(公告)号：US10767225B2

    公开(公告)日：2020-09-08

    申请号：US16264389

    申请日：2019-01-31

    Applicant: IntegenX, Inc.

    Inventor： Philip Justus Wunderle ,  Chungsoo Charles Park ,  David King ,  Dennis Lehto

    IPC: C12Q1/6874 ,  C12Q1/686 ,  B01L3/00 ,  F16K99/00 ,  B01L7/00 ,  B01F13/00 ,  B01F13/02

    Abstract: This disclosure provides, among other things, a cartridge comprising: (a) a cartridge body comprising a malleable material and having, disposed on a surface of the body, at least one valve body comprising a valve inlet and a valve outlet, each fluidically connected to a fluidic channel; and (b) a layer comprising a deformable material bonded to a surface of the cartridge body and sealing the at least one valve body at points of attachment, thereby forming at least one valve; wherein the at least one valve body is depressed in the cartridge body relative to the points of attachment and wherein the deformable material covering the at least one valve body retains sufficient elasticity after deformation such that in a ground state the valve is open. Also disclosed is an instrument comprising a cartridge interface and a cartridge as described herein engaged with the cartridge interface, wherein (II) the cartridge interface comprises: (A) at least one mechanical actuator, each mechanical actuator positioned to actuate a valve; and (B) at least one motor operatively coupled to actuate a mechanical actuator toward or away from a valve.

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