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公开(公告)号：US10764437B2
公开(公告)日：2020-09-01
申请号：US16443210
申请日：2019-06-17
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Vidya Sagar Pitta Eswara Chandra , Brian J. Frommelt
Abstract: Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.
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公开(公告)号：US11880897B2
公开(公告)日：2024-01-23
申请号：US17497454
申请日：2021-10-08
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Brian J. Frommelt , Nadeem Z. Kureishy , Kylene Tanner , Francesca Schuler , Vidya Sagar Pitta Eswara Chandra
IPC: G06Q50/26 , H04L51/10 , G06F3/0482
CPC classification number: G06Q50/265 , G06F3/0482 , H04L51/10
Abstract: A device, system, and method for sharing information of a selected media modality via communication devices is provided. A device determines a type of a community member associated with an incident, the incident further associated with a first responder. The device determines a plurality of media modalities of information associated with the incident. The device selects, from the plurality of media modalities of the information, a media modality of the information based on the type of the community member. The device causes sharing of the media modality of the information with the community member via one or more of a first responder communication device, associated with the first responder, and a community member communication device, associated with the community member.
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公开(公告)号：US11218862B1
公开(公告)日：2022-01-04
申请号：US17173447
申请日：2021-02-11
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Min Ma , Janet A. Manzanares , Parveen Gupta , Brian J. Frommelt , Pawel Sadowski
Abstract: A device, system and method for transitioning a public-safety answering point (PSAP) to an automated review mode is provided. A device is configured to: operate in a manual mode, in which calls are routed to users for manual incident data entry; detect an overload condition, in which a number of calls exceeds an ability of users to handle the calls; in response to detecting the overload condition, transition from the manual mode to an automated review mode, in which: calls are routed to one or more bots for automated incident data entry; and incident indicators, parsed from the calls by bots, are rendered at a display screen for review by a user; and in response to detecting that a bot-generated particular incident indicator meets a low confidence condition, change a rendered characteristic of the bot-generated particular incident indicator to indicate that the user is to intervene.
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公开(公告)号：US20230111833A1
公开(公告)日：2023-04-13
申请号：US17449387
申请日：2021-09-29
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Chun Meng Tan , Brian J. Frommelt , Christian Ibarra , Wei Ling Cecilia Liaw , Jin Hoe Phua
IPC: G06Q10/06
Abstract: Apparatus and method for modifying future workflows based on information received at current day. The method includes receiving, at an electronic processor, information corresponding to an object of interest and analyzing, using the electronic processor, the information to identify one or more attributes corresponding to the object of interest affecting an incident workflow for the object of interest. The method also includes generating, using the electronic processor, a modified incident workflow for the object of interest based on the incident workflow and the one or more attributes and storing, in a database, the modified incident workflow and a trigger condition corresponding to the modified incident workflow such that the modified incident workflow and the trigger condition are related to the object of interest in the database. The trigger condition is generated based on the one or more attributes.
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公开(公告)号：US20210192422A1
公开(公告)日：2021-06-24
申请号：US16725188
申请日：2019-12-23
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Tanya Gutsol , Brian J. Frommelt , Eric Johnson , David Kaleko , Raguraman Kumaresan
Abstract: A system for on-dispatch identification and assignment of unresolved tasks. The system includes an electronic processor configured to detect that a responder unit is dispatched to respond to a first incident and, in response, correlate extracted information corresponding to the first incident with information that is stored corresponding to a plurality of unresolved tasks and identify, based on the correlation and a responder unit profile associated with the dispatched responder unit, at least one unresolved task. The electronic processor is also configured to, in response to identifying the at least one unresolved task, either cause a notification to be provided at a dispatch computer, the notification identifying a recommendation to assign the at least one unresolved task to the dispatched responder unit or automatically assign the at least one unresolved task to the dispatched responder unit and notify a communication device associated with the dispatched responder unit regarding the assignment.
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Patent Agency Ranking
公开(公告)号：US11528583B2
公开(公告)日：2022-12-13
申请号：US17114648
申请日：2020-12-08
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Brian J. Frommelt , Nadeem Z. Kureishy
Abstract: A device, method and system for determining a primary location of a public-safety unit is provided. An example device receives, from a plurality of devices associated with a public-safety unit, a plurality of locations associated with the public-safety unit, the public-safety unit comprising the plurality of devices and one or more public-safety personnel. The example device determines a context associated with the public-safety unit. The example device selects a single location, from the plurality of locations, that represents a primary location of the public-safety unit based on the context as determined. The example device one or more of: causes the primary location to be provided at an electronic map; and provides the primary location to one or more of a computer-aided dispatch (CAD) device and a public-safety server.
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公开(公告)号：US10824301B2
公开(公告)日：2020-11-03
申请号：US16048310
申请日：2018-07-29
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Brian J. Frommelt , Tetyana Gutsol , John L. Finch
IPC: G06F3/0482 , H04W4/90 , H04N21/431 , H04N7/18
Abstract: Methods and systems for determining whether to present one or more data feeds on a communication device. One system includes an electronic computing device including a network interface configured to receive one or more data feeds from one or more network-connectable devices. The data feeds are associated with an incident. The electronic computing device further includes an electronic processor configured to determine an incident type of the incident, and determine a quantity of data feeds associated with the incident. The electronic processor is further configured to determine whether to present the data feeds on a communication device based on the incident type and the quantity of data feeds. The data feeds are presented via an output device of the communication device in response to the electronic processor determining that the data feeds are to be presented on the communication device.
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公开(公告)号：US20200034001A1
公开(公告)日：2020-01-30
申请号：US16048310
申请日：2018-07-29
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Brian J. Frommelt , Tetyana Gutsol , John L. Finch
IPC: G06F3/0482 , H04W4/90
Abstract: Methods and systems for determining whether to present one or more data feeds on a communication device. One system includes an electronic computing device including a network interface configured to receive one or more data feeds from one or more network-connectable devices. The data feeds are associated with an incident. The electronic computing device further includes an electronic processor configured to determine an incident type of the incident, and determine a quantity of data feeds associated with the incident. The electronic processor is further configured to determine whether to present the data feeds on a communication device based on the incident type and the quantity of data feeds. The data feeds are presented via an output device of the communication device in response to the electronic processor determining that the data feeds are to be presented on the communication device.
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公开(公告)号：US20240163367A1
公开(公告)日：2024-05-16
申请号：US18056049
申请日：2022-11-16
Applicant: MOTOROLA SOLUTIONS, INC.
IPC: H04M3/42
CPC classification number: H04M3/42042 , H04M3/42068
Abstract: Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call characteristic. The method includes generate a preliminary caller profile based on the call characteristic. The method includes comparing the preliminary caller profile to each of a plurality of existing caller profiles retrieved from a database storing caller profile data for a plurality of callers to generate, for each of the plurality of existing caller profiles, an association score based on the comparison. The method includes presenting data about the caller from the existing caller profile on a call-taking terminal of the service answering point assigned to the service call when the association score for one of the plurality of existing caller profiles exceeds an association threshold.
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公开(公告)号：US11625656B2
公开(公告)日：2023-04-11
申请号：US16725188
申请日：2019-12-23
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Tanya Gutsol , Brian J. Frommelt , Eric Johnson , David Kaleko , Raguraman Kumaresan
IPC: G06Q30/00 , G06Q10/0631 , G06Q50/26 , H04W4/02
Abstract: A system for on-dispatch identification and assignment of unresolved tasks. The system includes an electronic processor configured to detect that a responder unit is dispatched to respond to a first incident and, in response, correlate extracted information corresponding to the first incident with information that is stored corresponding to a plurality of unresolved tasks and identify, based on the correlation and a responder unit profile associated with the dispatched responder unit, at least one unresolved task. The electronic processor is also configured to, in response to identifying the at least one unresolved task, either cause a notification to be provided at a dispatch computer, the notification identifying a recommendation to assign the at least one unresolved task to the dispatched responder unit or automatically assign the at least one unresolved task to the dispatched responder unit and notify a communication device associated with the dispatched responder unit regarding the assignment.
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