Method and system for linking unsolicited electronic tips to public-safety data

    公开(公告)号:US11995733B2

    公开(公告)日:2024-05-28

    申请号:US17447934

    申请日:2021-09-17

    CPC classification number: G06Q50/265 G06F3/0482 G06Q10/06

    Abstract: A process of linking newly submitted unsolicited electronic tips to public-safety data including public-safety cases and tips. An electronic tip processing system correlates a newly received unsolicited electronic tip with public-safety cases. A correlation score is assigned to each public-safety case. The system selects a public-safety case which has a correlation score greater than or equal to a threshold. The system then presents a notification to a case supervisor assigned to the selected public-safety case. The notification indicates availability of new tip information to the case supervisor and also requests the case supervisor to review and validate whether the new tip information including the unsolicited electronic tip is relevant to the public-safety case. When a response received from the case supervisor indicates that the electronic tip is validated by the case supervisor as being relevant to the public-safety case, the system links the unsolicited electronic tip to the public-safety case.

    Incident management system and method with card-based workflow integration and map thumbnail hot zones

    公开(公告)号:US11112937B2

    公开(公告)日:2021-09-07

    申请号:US16731466

    申请日:2019-12-31

    Abstract: An incident management system with graphical user interface mechanisms for control of the routing of incoming calls and other information regarding a plurality of ongoing incidents. Thumbnail icons, each corresponding to a different defined geographic area, are displayed and, in response to a user input selecting a thumbnail icon, a map is displayed identifying a defined geographic area corresponding to the selected thumbnail icon with a plurality of call icons and at least one incident icon. The call icons each correspond to a different active incoming call from within the defined geographic area and are each positioned on the map accordingly. At least one of the displayed call icons is assigned to an incident group and an incident icon is displayed for each ongoing incident managed by the system to which at least one displayed call icon has been assigned.

    Device, system and method for selecting a public safety answering point server to include on a call

    公开(公告)号:US11533602B2

    公开(公告)日:2022-12-20

    申请号:US17316427

    申请日:2021-05-10

    Abstract: A device, system, and method for selecting a public safety answering point server to include on a call is provided. A first communication device associated with a first responder, during a call with a second communication device, provides first and second input mechanisms to select a public-safety answering point (PSAP) to include on the call, respectively based on an association with the first communication device or based on a location of the second communication device. In response to detecting activation of the first or second input mechanism, the first communication device respectively provides, to a network server: information to identify the association with the first communication device or the location of the second communication device. Subsequently, first and second communication devices communicate on the call with a PSAP as selected by the network server.

    Selectively routing emergency calls between a public safety answering point (PSAP) and in-field first responders

    公开(公告)号:US11330104B1

    公开(公告)日:2022-05-10

    申请号:US17181930

    申请日:2021-02-22

    Abstract: Systems and methods for selectively routing emergency calls between public safety answering points and in-field first responders. One example method includes determining one or both of an identity and a location of an emergency caller. The method includes retrieving, based on the identity and/or the location, active incident information identifying one or more active incidents associated with the identity and/or the location. The method includes identifying identities and/or locations of one or more in-field first responders associated with the one or more active incidents and comparing the identity and/or location of the emergency caller to the identities and/or locations of the in-field first responders associated with the active incidents. When a match is found based on the comparison, the emergency call is routed to one of the matching in-field first responders and not to the PSAP. When a match is not found, the emergency call is routed to the PSAP.

    INCIDENT MANAGEMENT SYSTEM AND METHOD WITH CARD-BASED WORKFLOW INTEGRATION AND MAP THUMBNAIL HOT ZONES

    公开(公告)号:US20210200424A1

    公开(公告)日:2021-07-01

    申请号:US16731466

    申请日:2019-12-31

    Abstract: An incident management system with graphical user interface mechanisms for control of the routing of incoming calls and other information regarding a plurality of ongoing incidents. Thumbnail icons, each corresponding to a different defined geographic area, are displayed and, in response to a user input selecting a thumbnail icon, a map is displayed identifying a defined geographic area corresponding to the selected thumbnail icon with a plurality of call icons and at least one incident icon. The call icons each correspond to a different active incoming call from within the defined geographic area and are each positioned on the map accordingly. At least one of the displayed call icons is assigned to an incident group and an incident icon is displayed for each ongoing incident managed by the system to which at least one displayed call icon has been assigned.

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