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1.发明授权公开(公告)号：US08363790B2
公开(公告)日：2013-01-29
申请号：US12175174
申请日：2008-07-17
申请人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
发明人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
CPC分类号： H04L41/0613 , H04L12/66
摘要： A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.
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2.发明申请METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A SWITCHED VOICE SERVICE ALARM 有权提供自动处理开关语音服务报警的方法和装置公开(公告)号：US20100014644A1
公开(公告)日：2010-01-21
申请号：US12175174
申请日：2008-07-17
申请人： PARITOSH BAJPAY , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
发明人： PARITOSH BAJPAY , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Timothy Plattner , Zhiqiang Qian , Michael John Zinnikas
CPC分类号： H04L41/0613 , H04L12/66
摘要： A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.
摘要翻译： 公开了一种用于在交换和/或因特网协议（IP）网络上提供交换式语音报警的自动处理的方法和装置。 例如，该方法接收与交换语音服务相关联的警报，并且从服务于与呼叫者的电话号码相关联的呼叫的交换机检索本地路由号码（LRN）或主要交换载波（PIC）信息。 该方法确定报警是由于一个或多个服务降级引起的，并且如果报警是由于一个或多个服务降级引起的，则通知负责一个或多个服务降级的工作中心。
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公开(公告)号：US07995485B1
公开(公告)日：2011-08-09
申请号：US11618891
申请日：2006-12-31
申请人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
发明人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
IPC分类号： H04J1/16
CPC分类号： H04L41/0631 , H04L41/5019 , H04L41/5032 , H04L41/5035 , H04L41/5074
摘要： A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.
摘要翻译： 公开了一种用于提供使用多个物理信道的网络的自动诊断的方法和系统。 例如，该方法接收指示问题的票据，并尝试识别网络的至少一个物理信道，该物理信道是该问题的潜在原因。 该方法对所识别的物理信道进行至少一次诊断测试，并报告所述诊断测试的结果。
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4.发明授权Method and apparatus for providing automated diagnostics of networks using multiple virtual circuits 有权用于使用多个虚拟电路提供网络的自动诊断的方法和装置公开(公告)号：US07817570B1
公开(公告)日：2010-10-19
申请号：US11618906
申请日：2006-12-31
申请人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
发明人： Thomas Anderson , Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Mark Hunt , Jackson Liu , Zhiqiang Qian , Michael John Zinnikas
IPC分类号： H04J1/16
CPC分类号： H04L12/4675 , H04L41/0853 , H04L41/0866 , H04L41/5074
摘要： A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.
摘要翻译： 公开了一种用于提供使用多个虚拟电路的网络的自动诊断的方法和系统。 例如，该方法接收指示问题的票据。 该方法然后确定问题是否与配置不匹配相关联，并确定问题是否与支持多个虚拟电路的至少一个物理信道相关联。 如果问题与配置不匹配或至少一个物理信道不相关联，则该方法然后验证多个虚拟电路中的每一个的状态。 该方法然后报告验证多个虚拟电路中的每一个的状态的结果。
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5.发明申请METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A NETWORK SERVICE ALARM 审中-公开提供网络服务报警自动处理的方法和装置公开(公告)号：US20100014431A1
公开(公告)日：2010-01-21
申请号：US12175167
申请日：2008-07-17
申请人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Zhiqiang Qian , Brian Talmadge , Michael John Zinnikas
发明人： Paritosh Bajpay , Roberta Bienfait , Mojgan Dardashti , Jackson Liu , Zhiqiang Qian , Brian Talmadge , Michael John Zinnikas
IPC分类号： H04J3/14
CPC分类号： H04L41/5035 , H04L41/06 , H04L41/5061 , H04L41/5074
摘要： A method and apparatus for providing automatic processing of a software defined network alarm or an integrated services digital network alarm are disclosed. For example, the method receives a trouble ticket for an SDN service or an ISDN service, and retrieves at least one of: a calling to number, a calling from number, one or more facility identifiers associated one or more facilities, or one or more channel identifiers related to the trouble ticket. The method then retrieves data for one or more network outages for the one or more facilities.
摘要翻译： 公开了一种用于提供软件定义的网络警报或综合业务数字网络警报的自动处理的方法和装置。 例如，该方法接收SDN服务或ISDN服务的故障单，并且检索至少一个：号码呼叫，来自号码的呼叫，与一个或多个设施相关联的一个或多个设施标识符，或一个或多个 频道标识符与故障单相关。 该方法然后检索用于一个或多个设施的一个或多个网络中断的数据。
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6.发明申请METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF POINT-TO-POINT PROTOCOL ACCESS ALARMS 审中-公开提供自动处理点对点协议访问报警的方法和装置公开(公告)号：US20080159154A1
公开(公告)日：2008-07-03
申请号：US11618910
申请日：2007-01-01
IPC分类号： H04L12/26
CPC分类号： H04L41/18 , H04J3/14 , H04J3/1617 , H04L41/0659 , H04L69/40
摘要： A method and apparatus for providing automated processing of point-to-point protocol alarms over Synchronous Digital Hierarchy (SDH) networks are disclosed. For example, the method receives an alarm for a Point-to-Point Protocol (PPP) service over a Synchronous Digital Hierarchy (SDH) network and determines whether said alarm is related to a problem associated with a Layer 2 network, a Layer 3 network, a connectivity between a provider edge router (PER) to a customer edge router (CER). The method then generates a ticket in response to said problem.
摘要翻译： 公开了一种用于通过同步数字体系（SDH）网络提供点对点协议报警的自动处理的方法和装置。 例如，该方法通过同步数字体系（SDH）网络接收点对点协议（PPP）服务的报警，并确定所述报警是否与第二层网络，第三层网络 ，提供商边缘路由器（PER）与客户边缘路由器（CER）之间的连接。 然后，该方法响应于所述问题生成机票。
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公开(公告)号：US20100014651A1
公开(公告)日：2010-01-21
申请号：US12175228
申请日：2008-07-17
IPC分类号： H04M1/56
CPC分类号： H04M3/5166 , H04M3/42306
摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。
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8.发明申请METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A VIRTUAL CONNECTION ALARM 审中-公开用于提供虚拟连接报警的自动处理的方法和装置公开(公告)号：US20090238077A1
公开(公告)日：2009-09-24
申请号：US12051624
申请日：2008-03-19
IPC分类号： G06F11/00
CPC分类号： H04L41/0681 , H04L43/16
摘要： A method and apparatus for providing automated processing of a virtual connection alarm on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm related to at least one virtual connection for a virtual private network (VPN) from a provider edge (PE) router, and determines whether the VPN has reached a first threshold for a maximum number of virtual connections or a second threshold for a pre-determined percentage of the maximum number of virtual connections. The method generates a new ticket or updating an existing ticket in response to the alarm if either the first threshold or the second threshold is reached.
摘要翻译： 公开了一种用于在分组网络（例如，虚拟专用网络（VPN））上提供虚拟连接警报的自动处理的方法和装置。 例如，该方法从提供商边缘（PE）路由器接收与用于虚拟专用网络（VPN）的至少一个虚拟连接有关的警报，并且确定VPN是否已经达到最大虚拟连接数的第一阈值，或者 虚拟连接的最大数量的预定百分比的第二阈值。 如果达到第一阈值或第二阈值，该方法将生成新票或响应于警报更新现有票。
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公开(公告)号：US08804914B2
公开(公告)日：2014-08-12
申请号：US13620373
申请日：2012-09-14
CPC分类号： H04M3/5166 , H04M3/42306
摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。
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公开(公告)号：US08306200B2
公开(公告)日：2012-11-06
申请号：US12175228
申请日：2008-07-17
CPC分类号： H04M3/5166 , H04M3/42306
摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。
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