公开(公告)号：US07995485B1

公开(公告)日：2011-08-09

申请号：US11618891

申请日：2006-12-31

申请人： Thomas Anderson ,  Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Mark Hunt ,  Jackson Liu ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Thomas Anderson ,  Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Mark Hunt ,  Jackson Liu ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04J1/16

CPC分类号： H04L41/0631 ,  H04L41/5019 ,  H04L41/5032 ,  H04L41/5035 ,  H04L41/5074

摘要： A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.

摘要翻译： 公开了一种用于提供使用多个物理信道的网络的自动诊断的方法和系统。 例如，该方法接收指示问题的票据，并尝试识别网络的至少一个物理信道，该物理信道是该问题的潜在原因。 该方法对所识别的物理信道进行至少一次诊断测试，并报告所述诊断测试的结果。

公开(公告)号：US07817570B1

公开(公告)日：2010-10-19

申请号：US11618906

申请日：2006-12-31

申请人： Thomas Anderson ,  Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Mark Hunt ,  Jackson Liu ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Thomas Anderson ,  Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Mark Hunt ,  Jackson Liu ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04J1/16

CPC分类号： H04L12/4675 ,  H04L41/0853 ,  H04L41/0866 ,  H04L41/5074

摘要： A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.

摘要翻译： 公开了一种用于提供使用多个虚拟电路的网络的自动诊断的方法和系统。 例如，该方法接收指示问题的票据。 该方法然后确定问题是否与配置不匹配相关联，并确定问题是否与支持多个虚拟电路的至少一个物理信道相关联。 如果问题与配置不匹配或至少一个物理信道不相关联，则该方法然后验证多个虚拟电路中的每一个的状态。 该方法然后报告验证多个虚拟电路中的每一个的状态的结果。

公开(公告)号：US20100014431A1

公开(公告)日：2010-01-21

申请号：US12175167

申请日：2008-07-17

申请人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Zhiqiang Qian ,  Brian Talmadge ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Zhiqiang Qian ,  Brian Talmadge ,  Michael John Zinnikas

IPC分类号： H04J3/14

CPC分类号： H04L41/5035 ,  H04L41/06 ,  H04L41/5061 ,  H04L41/5074

摘要： A method and apparatus for providing automatic processing of a software defined network alarm or an integrated services digital network alarm are disclosed. For example, the method receives a trouble ticket for an SDN service or an ISDN service, and retrieves at least one of: a calling to number, a calling from number, one or more facility identifiers associated one or more facilities, or one or more channel identifiers related to the trouble ticket. The method then retrieves data for one or more network outages for the one or more facilities.

摘要翻译： 公开了一种用于提供软件定义的网络警报或综合业务数字网络警报的自动处理的方法和装置。 例如，该方法接收SDN服务或ISDN服务的故障单，并且检索至少一个：号码呼叫，来自号码的呼叫，与一个或多个设施相关联的一个或多个设施标识符，或一个或多个 频道标识符与故障单相关。 该方法然后检索用于一个或多个设施的一个或多个网络中断的数据。

公开(公告)号：US20080159154A1

公开(公告)日：2008-07-03

申请号：US11618910

申请日：2007-01-01

申请人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Zhiqiang Qian

发明人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Zhiqiang Qian

IPC分类号： H04L12/26

CPC分类号： H04L41/18 ,  H04J3/14 ,  H04J3/1617 ,  H04L41/0659 ,  H04L69/40

摘要： A method and apparatus for providing automated processing of point-to-point protocol alarms over Synchronous Digital Hierarchy (SDH) networks are disclosed. For example, the method receives an alarm for a Point-to-Point Protocol (PPP) service over a Synchronous Digital Hierarchy (SDH) network and determines whether said alarm is related to a problem associated with a Layer 2 network, a Layer 3 network, a connectivity between a provider edge router (PER) to a customer edge router (CER). The method then generates a ticket in response to said problem.

摘要翻译： 公开了一种用于通过同步数字体系（SDH）网络提供点对点协议报警的自动处理的方法和装置。 例如，该方法通过同步数字体系（SDH）网络接收点对点协议（PPP）服务的报警，并确定所述报警是否与第二层网络，第三层网络 ，提供商边缘路由器（PER）与客户边缘路由器（CER）之间的连接。 然后，该方法响应于所述问题生成机票。

公开(公告)号：US08363790B2

公开(公告)日：2013-01-29

申请号：US12175174

申请日：2008-07-17

申请人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Timothy Plattner ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Timothy Plattner ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M1/24 ,  H04M11/00 ,  H04L12/26 ,  G08B23/00

CPC分类号： H04L41/0613 ,  H04L12/66

摘要： A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

公开(公告)号：US20100014644A1

公开(公告)日：2010-01-21

申请号：US12175174

申请日：2008-07-17

申请人： PARITOSH BAJPAY ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Timothy Plattner ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： PARITOSH BAJPAY ,  Roberta Bienfait ,  Mojgan Dardashti ,  Jackson Liu ,  Timothy Plattner ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M1/24 ,  H04L12/66

CPC分类号： H04L41/0613 ,  H04L12/66

摘要： A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

摘要翻译： 公开了一种用于在交换和/或因特网协议（IP）网络上提供交换式语音报警的自动处理的方法和装置。 例如，该方法接收与交换语音服务相关联的警报，并且从服务于与呼叫者的电话号码相关联的呼叫的交换机检索本地路由号码（LRN）或主要交换载波（PIC）信息。 该方法确定报警是由于一个或多个服务降级引起的，并且如果报警是由于一个或多个服务降级引起的，则通知负责一个或多个服务降级的工作中心。

公开(公告)号：US07818283B1

公开(公告)日：2010-10-19

申请号：US11316145

申请日：2005-12-22

申请人： Paritosh Bajpay ,  Roberta A. Bienfait ,  Mojgan Dardashti ,  Hossein Eslambolchi ,  Jackson Liu ,  John McCanuel ,  Zhiqiang Qian ,  Michael J. Zinnikas

发明人： Paritosh Bajpay ,  Roberta A. Bienfait ,  Mojgan Dardashti ,  Hossein Eslambolchi ,  Jackson Liu ,  John McCanuel ,  Zhiqiang Qian ,  Michael J. Zinnikas

IPC分类号： G06F17/30

CPC分类号： H04L12/4641 ,  H04L12/2898 ,  H04L12/467 ,  H04L41/0659 ,  H04L43/0817 ,  H04L43/50 ,  H04L69/40

摘要： A business process automation system architecture is used to isolate problems in a virtual private network access network. Codified rules and a rules based program are used to determine all equipment from a customer premises equipment to a VPN core access point equipment on a VPN access path and that is associated with a failure. The codified rules also govern the gathering of information on the equipment including determining whether the equipment supports automated diagnostics and the communication protocols used. Extended PING testing is done on the equipment and a status of the extended PING test, link status, line protocol status, and existing loop status is determined. Further testing is automatically run based on the codified rules and the status. The failure is then isolated to the CPE, a local exchange carrier, or a network provider.

摘要翻译： 业务流程自动化系统架构用于隔离虚拟专用网接入网络中的问题。 编码规则和基于规则的程序用于确定从客户驻地设备到VPN访问路径上的VPN核心接入点设备以及与故障相关联的所有设备。 编纂的规则还管理收集关于设备的信息，包括确定设备是否支持自动诊断和所使用的通信协议。 扩展PING测试在设备上进行，并且扩展PING测试的状态，链路状态，线路协议状态和现有的环路状态被确定。 进一步测试根据编纂规则和状态自动运行。 然后将故障隔离到CPE，本地交换运营商或网络提供商。

公开(公告)号：US07688951B1

公开(公告)日：2010-03-30

申请号：US11316144

申请日：2005-12-22

申请人： Paritosh Bajpay ,  Roberta A. Bienfait ,  Mojgan Dardashti ,  Hossein Eslambolchi ,  Jackson Liu ,  John McCanuel ,  Zhiqiang Qian ,  Michael J. Zinnikas

发明人： Paritosh Bajpay ,  Roberta A. Bienfait ,  Mojgan Dardashti ,  Hossein Eslambolchi ,  Jackson Liu ,  John McCanuel ,  Zhiqiang Qian ,  Michael J. Zinnikas

IPC分类号： H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC分类号： H04M3/22 ,  H04M3/08

摘要： Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded performance, an alarm may be generated. The alarm proactively triggers rules-based analysis procedures and isolation testing to diagnose problem in a VPN access path. Based on the testing and analysis, a comprehensive trouble ticket may be generated that is customized with specific alarm information allowing for increased efficiency in problem isolation and saving significant time and resources in resolving the problem.

摘要翻译： 主要分析和响应问题，因为它们在虚拟专用网（VPN）访问路径中被检测到，而不是等待用户手动报告问题。 当自动检测到问题（例如导致性能下降的故障）时，可能会产生报警。 警报主动触发基于规则的分析程序和隔离测试，以诊断VPN访问路径中的问题。 根据测试和分析，可以生成一个综合故障单，其中定制具有特定的报警信息，可以提高问题隔离的效率，并节省大量时间和资源来解决问题。

公开(公告)号：US20100014651A1

公开(公告)日：2010-01-21

申请号：US12175228

申请日：2008-07-17

申请人： PARITOSH BAJPAY ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： PARITOSH BAJPAY ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M1/56

CPC分类号： H04M3/5166 ,  H04M3/42306

摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。

公开(公告)号：US20090238077A1

公开(公告)日：2009-09-24

申请号：US12051624

申请日：2008-03-19

申请人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： G06F11/00

CPC分类号： H04L41/0681 ,  H04L43/16

摘要： A method and apparatus for providing automated processing of a virtual connection alarm on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm related to at least one virtual connection for a virtual private network (VPN) from a provider edge (PE) router, and determines whether the VPN has reached a first threshold for a maximum number of virtual connections or a second threshold for a pre-determined percentage of the maximum number of virtual connections. The method generates a new ticket or updating an existing ticket in response to the alarm if either the first threshold or the second threshold is reached.

摘要翻译： 公开了一种用于在分组网络（例如，虚拟专用网络（VPN））上提供虚拟连接警报的自动处理的方法和装置。 例如，该方法从提供商边缘（PE）路由器接收与用于虚拟专用网络（VPN）的至少一个虚拟连接有关的警报，并且确定VPN是否已经达到最大虚拟连接数的第一阈值，或者 虚拟连接的最大数量的预定百分比的第二阈值。 如果达到第一阈值或第二阈值，该方法将生成新票或响应于警报更新现有票。