公开(公告)号：US20100082645A1

公开(公告)日：2010-04-01

申请号：US12236812

申请日：2008-09-24

申请人： Travis M. Grigsby ,  Frank L. Jania ,  Lisa Seacat Deluca

发明人： Travis M. Grigsby ,  Frank L. Jania ,  Lisa Seacat Deluca

IPC分类号： G06F17/30

CPC分类号： G06Q10/107 ,  G06F17/3053 ,  G06F17/30554

摘要： Disclosed are a method, system and computer program product for sorting records based on content in a free text field. A request is received by a sort function to sort a free text field. The sort function request is intercepted. The content in the free text field is analyzed. One or more new focus words are identified by the analysis. The new focus words are used to sort the free text field. The focus words in the free text field are highlighted and sorted alphabetically. Sorted free text field results based on the new focus words are displayed to a user on the user's display.

摘要翻译： 公开了一种用于基于自由文本领域中的内容对记录进行排序的方法，系统和计算机程序产品。 排序函数接收到一个请求，对自由文本字段进行排序。 排序功能请求被拦截。 分析自由文本字段中的内容。 分析确定一个或多个新焦点词。 新的焦点词用于对自由文本字段进行排序。 自由文本字段中的焦点字以字母顺序突出显示并排序。 基于新焦点字的排序自由文本字段结果将显示给用户显示屏上的用户。

公开(公告)号：US20100034363A1

公开(公告)日：2010-02-11

申请号：US12186374

申请日：2008-08-05

申请人： Brian M. O'Connell ,  Martinianus B. Hadinata ,  Charles S. Lingafelt ,  John E. Moore, JR. ,  Keith R. Walker

发明人： Brian M. O'Connell ,  Martinianus B. Hadinata ,  Charles S. Lingafelt ,  John E. Moore, JR. ,  Keith R. Walker

IPC分类号： H04M1/64

CPC分类号： H04M1/656

摘要： A method, system and computer program product for assigning one or more conditions to a telephonic communication system to enable recording, replaying, and pausing of a telephone conversation. Recording of a telephone conversation may be manually or dynamically initiated during the telephone conversation. Dynamic replay of a telephone conversation is automatically initiated when a conversation experiences insufficient call quality, an interruption to the telephone service is detected, the user is distracted, a displacement of the user's phone is detected, or the user toggles between listening modes. A pause mode is automatically entered into during the telephone conversation when a section of the telephone conversation is replayed. An automated pause alert may be played during repeat of the telephone conversation to inform one or more parties that the user is temporarily unavailable. Real-time access to the telephone conversation is resumed when the replaying of the recorded telephone conversation has ended.

摘要翻译： 一种用于将一个或多个条件分配给电话通信系统以使得能够记录，重播和暂停电话会话的方法，系统和计算机程序产品。 可以在电话交谈期间手动或动态地发起电话会话的记录。 当对话遇到呼叫质量不足时，电话会话的动态重放被自动启动，检测到电话服务中断，用户分心，检测到用户电话的位移，或者用户在聆听模式之间切换。 当电话会话的一部分被重播时，在电话交谈期间自动进入暂停模式。 在重复电话会话期间可以播放自动暂停警报，以通知一个或多个用户暂时不可用。 记录的电话会话的重播结束时，恢复电话会话的实时访问。

公开(公告)号：US20100017360A1

公开(公告)日：2010-01-21

申请号：US12175005

申请日：2008-07-17

申请人： Ravi P. Bansal ,  Rick A. Hamilton, II ,  Brian M. O'Connell ,  Keith R. Walker

发明人： Ravi P. Bansal ,  Rick A. Hamilton, II ,  Brian M. O'Connell ,  Keith R. Walker

IPC分类号： G06F17/30

CPC分类号： H04L51/28 ,  H04L51/12 ,  H04L51/22 ,  H04L51/24

摘要： A system and method to control email whitelists by collecting one or more website email addresses parsed from a web page, detecting whether one or more of the user's email addresses are included in a webform of the web page, confirming whether the collected one or more website email addresses are to be added to one or more email whitelists, and updating the configuration of the one or more whitelists in response to a confirmation to add the one or more site email addresses to the one or more email whitelists.

摘要翻译： 一种通过收集从网页分析的一个或多个网站电子邮件地址来控制电子邮件白名单的系统和方法，检测所述用户的电子邮件地址中的一个或多个是否包括在所述网页的网页形式中，确认所收集的一个或多个网站 电子邮件地址将被添加到一个或多个电子邮件白名单中，并且响应于将一个或多个站点电子邮件地址添加到一个或多个电子邮件白名单的确认来更新一个或多个白名单的配置。

公开(公告)号：US20090280818A1

公开(公告)日：2009-11-12

申请号：US12115659

申请日：2008-05-06

申请人： Timothy R. Chavez ,  Jacob D. Eisinger ,  Michael C. Hollinger ,  Jennifer E. King ,  Christina K. Lauridsen ,  Fabian F. Morgan

发明人： Timothy R. Chavez ,  Jacob D. Eisinger ,  Michael C. Hollinger ,  Jennifer E. King ,  Christina K. Lauridsen ,  Fabian F. Morgan

IPC分类号： H04Q7/22

CPC分类号： H04W4/16 ,  H04M3/54 ,  H04M2203/2094 ,  H04M2242/30 ,  H04W4/02

摘要： A method, system, and computer program for routing an outgoing voice call in real time is presented. A call is received from a caller to an intended receiving wireless telecommunication device. In response to the call failing to connect to the intended receiving wireless telecommunication device, a caller initiated short range wireless query signal is transmitted to determine if an other wireless communication device is within a predefined proximity to the intended receiving wireless telecommunication device. If the intended receiving wireless telecommunication device receives a response from an other proximate telecommunication device indicating that the proximate telecommunication device is within the predefined proximity to the intended receiving wireless telecommunication device, then the call is rerouted to the proximate telecommunication device based on preferences internal to the caller telecommunication device. These preferences may be stored on the caller telecommunication device or remotely stored on the host carrier network.

摘要翻译： 提出了一种用于实时路由输出语音呼叫的方法，系统和计算机程序。 从呼叫者接收到预期的接收无线电信设备的呼叫。 响应于呼叫未能连接到预期的接收无线电信设备，发送主叫方发起的短距离无线查询信号，以确定其他无线通信设备是否在预定的接近预定的接收无线电信设备之内。 如果预期的接收无线电信设备接收到来自其他邻近电信设备的响应，指示邻近的电信设备在预定的接近于预期的接收无线电信设备的范围内，那么该呼叫将根据内部的偏好重新路由到邻近的电信设备 呼叫者电信设备。 这些偏好可以存储在呼叫者电信设备上或远程存储在主机运营商网络上。

公开(公告)号：US20090190847A1

公开(公告)日：2009-07-30

申请号：US12415276

申请日：2009-03-31

申请人： Laurence V. Marks

发明人： Laurence V. Marks

IPC分类号： G06K9/36

CPC分类号： G06T9/00 ,  H04N1/2112 ,  H04N1/333 ,  H04N2101/00 ,  H04N2201/214 ,  H04N2201/33357

摘要： Images are captured and are stored (either in compressed or non-compressed form) in non-volatile storage at a predetermined quality or Q level. When the storage fills to a predetermined threshold, some or all of the images are compressed or recompressed to a lower quality, to make room for additional storage; i.e. new images may be captured and compressed at this lower quality or Q level, to minimize the rate at which the remaining storage is consumed; or all of the captured and stored images may be compressed or recompressed to this lower quality or Q level.

摘要翻译： 图像被捕获并以预定质量或Q水平存储在非易失性存储器中（以压缩或非压缩形式）。 当存储器填充到预定阈值时，某些或所有图像被压缩或重新压缩到较低的质量，为进一步存储腾出空间; 即可以在该较低质量或Q级别捕获和压缩新图像，以最小化消耗剩余存储器的速率; 或者所捕获和存储的所有图像可以被压缩或重新压缩到该较低质量或Q级。

公开(公告)号：US20090113165A1

公开(公告)日：2009-04-30

申请号：US12347386

申请日：2008-12-31

申请人： David A. Hepkin ,  Thomas S. Mathews

发明人： David A. Hepkin ,  Thomas S. Mathews

IPC分类号： G06F12/06

CPC分类号： G06F12/023 ,  G06F12/121

摘要： A method, system and computer program product for allocating real memory to virtual memory page sizes when all real memory is in use is disclosed. In response to a page fault, a page frame for a virtual page is selected. In response to determining that said page does not represent a new page, a page is paged-in into said page frame a repaging rate for a page size of the page is modified in a repaging rates data structure.

摘要翻译： 公开了当所有真实存储器正在使用时，用于将真实存储器分配给虚拟存储器页面大小的方法，系统和计算机程序产品。 响应于页面错误，选择用于虚拟页面的页面框架。 响应于确定所述页面不表示新页面，页面被分页到所述页面帧中，在页面的页面大小的再现速率以再现速率数据结构被修改。

公开(公告)号：US20090072863A1

公开(公告)日：2009-03-19

申请号：US12256582

申请日：2008-10-23

申请人： Owen Chiang ,  Christopher M. Durham ,  Peter J. Klim ,  Robert N. Krentler ,  James D. Warnock

发明人： Owen Chiang ,  Christopher M. Durham ,  Peter J. Klim ,  Robert N. Krentler ,  James D. Warnock

IPC分类号： H03K19/20 ,  G06F9/305

CPC分类号： H03K17/002

摘要： A technique for operating a multiplexer includes selecting, from multiple transmission gate groups, a transmission gate group. A transmission gate is selected from the selected transmission gate group. Finally, a data signal associated with the selected transmission gate is provided at an output of the multiplexer.

摘要翻译： 用于操作多路复用器的技术包括从多个传输门组选择传输门组。 从选择的传输门组中选择传输门。 最后，在多路复用器的输出处提供与选择的传输门相关联的数据信号。

公开(公告)号：US07490094B2

公开(公告)日：2009-02-10

申请号：US10840175

申请日：2004-05-06

申请人： Bhuvan Bamba ,  Sougata Mukherjea

发明人： Bhuvan Bamba ,  Sougata Mukherjea

IPC分类号： G06F17/30

CPC分类号： G06F17/30882 ,  G06F17/30864 ,  Y10S707/99933 ,  Y10S707/99953

摘要： The importance of semantic web resources is determined. Some resources are classes (of the type RDFS:Class); others are non-class resources. Non-class resources belong to one or more classes while class resources are subclasses of one or more parent classes. A subjectivity score is determined for each resource of a set of resources based on the number of Resource Description Format (RDF) triples of which the resource is the subject and predefined weights of properties of the triples. An objectivity score is determined for each resource based on the number of RDF triples of which the resource is the object and predefined weights of the properties of the triples. The importance of a class is determined from the respective subjectivity score and objectivity score, and a factor relating to the importance of the class's parents.

摘要翻译： 确定语义Web资源的重要性。 一些资源是类（类型为RDFS：Class）; 其他是非课程资源。 非类资源属于一个或多个类，而类资源是一个或多个父类的子类。 基于资源是主题的资源描述格式（RDF）三元组的数量和三元组的属性的预定权重，确定一组资源的每个资源的主观评分。 基于资源是对象的RDF三元组的数量和三元组的属性的预定权重，为每个资源确定客观评分。 课程的重要性取决于各自的主观评分和客观评分，以及与班级父母重要性有关的因素。

公开(公告)号：US07330873B2

公开(公告)日：2008-02-12

申请号：US10226425

申请日：2002-08-23

申请人： Yoichi Yoshida ,  Brian Pulito ,  James P. Galvin ,  Kevin Solie

发明人： Yoichi Yoshida ,  Brian Pulito ,  James P. Galvin ,  Kevin Solie

IPC分类号： G06F15/16 ,  G06F15/00

CPC分类号： G06F17/30873

摘要： A system for allowing call center agents to initiate text chat, audio and/or video communication, as well as collaborative browsing with potential customers visiting web pages includes a customer monitoring applet that monitors the behavior of the customer via the web browser and sends information to a router process, the information including information identifying the customer, the web page location, status of a transaction, etc. The router process uses the information supplied to it from the customer monitoring applet, as well as information on one or more available agent processes to determine which call agent would be appropriate to initiate contact with the potential customer. The router process transmits the information identifying the customer to the selected agent process for presentation to the agent. The agent can monitor the status of the customer, as well as other customers, and send a request to initiate communication, if appropriate. The router process uses a customer status database and an agent status database to determine which agent is appropriate for a particular customer.

摘要翻译： 用于允许呼叫中心代理发起文本聊天，音频和/或视频通信以及与潜在客户访问网页的协作浏览的系统包括客户监控小程序，其通过网络浏览器监视客户的行为并将信息发送到 路由器进程，包括识别客户的信息，网页位置，事务状态等的信息。路由器进程使用从客户监视小程序提供给它的信息，以及关于一个或多个可用代理进程的信息 以确定哪个呼叫代理将适当地发起与潜在客户的联系。 路由器进程将识别客户的信息发送到所选择的代理进程以呈现给代理。 代理可以监控客户以及其他客户的状态，并发送请求，以启动通信（如果适用）。 路由器进程使用客户状态数据库和代理状态数据库来确定哪个代理适合特定客户。

公开(公告)号：US07085886B2

公开(公告)日：2006-08-01

申请号：US10446911

申请日：2003-05-28

申请人： Yu-Cheng Hsu ,  Vernon J. Legvold

发明人： Yu-Cheng Hsu ,  Vernon J. Legvold

IPC分类号： G06F12/08

CPC分类号： G06F11/1441 ,  Y10S707/99945 ,  Y10S707/99948

摘要： An improved storage controller and method for storing and recovering data are disclosed. The storage controller includes a first cluster for directing data from a host computer to a storage device and a second cluster for directing data from a host computer to a storage device. A first cache memory is connected to the first cluster and a second cache memory is connected to the second cluster. A first preserved area of memory is connected to the first cluster and a second preserved area of memory is connected to the second cluster. Data is directed to the first cache and backed up to the second preserved area in a normal operating mode. Similarly, data is directed to the second cache and backed up to the first preserved area in the normal operating mode. In the event of a power failure or comparable event, data from the first and second preserved areas are transferred to, and stored on, a first storage device. Additionally, data from the first and second preserved areas are transferred to, and stored on, a second storage device. Thus, upon resumption of normal operation, if one of the clusters subsequently fails to resume normal operations, data from the failed cluster is available through the operating cluster.

摘要翻译： 公开了一种用于存储和恢复数据的改进的存储控制器和方法。 存储控制器包括用于将数据从主计算机引导到存储设备的第一集群和用于将数据从主计算机引导到存储设备的第二集群。 第一高速缓存存储器连接到第一集群，并且第二高速缓存存储器连接到第二集群。 存储器的第一保留区域连接到第一集群，并且第二存储器区域连接到第二集群。 数据被定向到第一缓存并且以正常操作模式备份到第二保留区域。 类似地，数据被引导到第二高速缓存并且在正常操作模式下备份到第一保留区域。 在电源故障或类似事件的情况下，来自第一和第二保留区域的数据被传送到第一存储设备并存储在第一存储设备上。 此外，来自第一和第二保留区域的数据被传送到第二存储设备并存储在第二存储设备上。 因此，在恢复正常操作时，如果其中一个群集随后无法恢复正常操作，则通过操作群集可以获得来自故障群集的数据。