公开(公告)号：US20050283813A1

公开(公告)日：2005-12-22

申请号：US10869839

申请日：2004-06-18

Applicant: John Jamail ,  Matthew Schmitt

Inventor： John Jamail ,  Matthew Schmitt

IPC: H04M3/53 ,  H04M3/533 ,  H04M3/537 ,  H04M3/56 ,  H04M7/00 ,  H04N7/173

CPC classification number: H04M3/5315 ,  H04M3/53333 ,  H04M3/537 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/50

Abstract: This invention relates to systems and methods that allow data to be recorded from communication devices as messages for later viewing through the transmission of audio and digital data streams over a distributed communications network. The invention relates to a method for transmitting a message from a calling device to a remote video mail server and for retrieving the message at a later time over a distributed network including connecting the calling device to the remote video mail server; supplying the message from the calling device to the remote video mail server; storing the message on the remote video mail server; and accessing the message by a communication device from the remote video mail server at a later time.

Abstract translation: 本发明涉及允许将数据从通信设备记录为通过分布式通信网络传输音频和数字数据流以供稍后查看的消息的系统和方法。 本发明涉及一种从呼叫装置向远程视频邮件服务器发送消息的方法，并且用于在以后的时间通过分布式网络检索消息，包括将主叫设备连接到远程视频邮件服务器; 将消息从呼叫设备提供给远程视频邮件服务器; 将消息存储在远程视频邮件服务器上; 以及稍后从远程视频邮件服务器通过通信设备访问消息。

公开(公告)号：US20050195779A1

公开(公告)日：2005-09-08

申请号：US11058365

申请日：2005-02-16

Applicant: Tatsuki Matsumoto

Inventor： Tatsuki Matsumoto

IPC: H04M1/725 ,  H04M3/42 ,  H04N7/14 ,  H04W28/16 ,  H04J3/22 ,  H04J3/16 ,  H04L12/66 ,  H04Q7/00 ,  H04Q7/24

CPC classification number: H04N7/147 ,  H04M1/72519 ,  H04M3/42 ,  H04M3/42068 ,  H04M2201/50 ,  H04M2203/2066 ,  H04W28/16

Abstract: Even if the user of a connection source terminal does not recognize or register in advance the communication mode associated state of a connection destination terminal, the terminals can be connected in a desired communication mode without causing any wasteful traffic. A communication controller for a communication system associated with a plurality of communication modes is connected to a database storing the communication mode associated state of each terminal, and the communication controller recognizes the communication mode associated states of a connection source and a connection destination by referring to the database, and if multiple communication modes are common to both terminals, notifies the multiple communication modes common to both terminals to the portable telephone terminal of connection source, before connecting to the portable telephone terminal of connection destination, upon receiving a connection request from the connection source to the connection destination.

Abstract translation: 即使连接源终端的用户不能预先识别或者注册连接目的地终端的通信模式关联状态，也可以将终端以期望的通信模式连接，而不会造成任何浪费的流量。 将与多个通信模式相关联的通信系统的通信控制器连接到存储每个终端的通信模式关联状态的数据库，并且通信控制器通过参考连接源和连接目的地来识别连接源和连接目的地的通信模式相关联的状态 数据库，并且如果多个通信模式对于两个终端是共同的，则在连接到连接目的地的便携式电话终端之前，在接收到来自连接目的地的便携式电话终端的连接请求时，将两个终端共同的多种通信模式通知连接源的便携式电话终端 连接源到连接目的地。

公开(公告)号：US06895236B2

公开(公告)日：2005-05-17

申请号：US09938137

申请日：2001-08-23

Applicant: Gary Stephen Shuster

Inventor： Gary Stephen Shuster

IPC: H04W4/02 ,  H04W4/06 ,  H04W8/08 ,  H04W12/12 ,  H04W64/00 ,  H04W68/12 ,  H04W92/02 ,  H04M1/66

CPC classification number: H04M3/02 ,  H04L63/18 ,  H04M3/42382 ,  H04M2201/50 ,  H04W4/021 ,  H04W4/06 ,  H04W8/08 ,  H04W8/26 ,  H04W12/10 ,  H04W12/12 ,  H04W48/08 ,  H04W64/00 ,  H04W68/12 ,  H04W88/06 ,  H04W92/02

Abstract: A method for verifying a purported location of a wide area network user is disclosed. The method comprises the steps of receiving information from a user via a wide area network, including a purported geographical location of the network user. A first network address from which the information is received is recorded, and an access code is generated and recorded. The access code is broadcast in a defined region that includes the purported geographical location of the user. A user access code is then received via the wide area network from the user. The user access code is compared with the access code broadcast in a defined region, and the first network address is compared to a second network address from which the user access code is received. If the codes and addresses match, the geographical location of the user is considered verified and the user may be validated. Various methods for broadcasting the access code and various systems for implementing the method are disclosed.

公开(公告)号：US20040208309A1

公开(公告)日：2004-10-21

申请号：US10840582

申请日：2004-05-05

Inventor： Alec Miloslavsky

IPC: H04M003/00 ,  H04M005/00 ,  H04L012/66

CPC classification number: H04Q3/62 ,  G06F11/10 ,  G06F11/1008 ,  G06F11/2215 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  Y10S370/901 ,  Y10S379/90

Abstract: An IPNT call center is provided wherein agent's computers may be locally-connected to a managing computer on a local area network, or remote agents may act over the Internet with the managing computer. The managing computer establishes an IPNT call with each remote agent on duty, and then routes incoming IPNT calls to the remote agents by substituting an incoming call for an existing call without closing the existing call, thereby avoiding the necessity of establishing a new call with the remote computer for each call routed to the remote agent. In some embodiments the IPNT system is a part of a multimedia call center, wherein incoming calls may be either IPNT or plain old telephony service (POTS), and calls are routed to agents according to a set of business rules without regard to type.

Abstract translation: 提供IPNT呼叫中心，其中代理的计算机可以本地连接到局域网上的管理计算机，或者远程代理可以通过管理计算机在因特网上行动。 管理计算机与当前的每个远程代理建立IPNT呼叫，然后通过将呼入替换为现有呼叫而将接入的IPNT呼叫路由到现有呼叫，而不关闭现有呼叫，从而避免有必要建立新呼叫 远程计算机为每个呼叫路由到远程代理。 在一些实施例中，IPNT系统是多媒体呼叫中心的一部分，其中进入呼叫可以是IPNT或普通老式电话服务（POTS），并且根据一组业务规则将呼叫路由到代理，而不考虑类型。

公开(公告)号：US06473787B2

公开(公告)日：2002-10-29

申请号：US09753733

申请日：2001-01-02

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: G06F1516

CPC classification number: H04N7/15 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server. The router may also use queues and variable times may be set for actions to be taken on electronic mails.

Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策并执行负载平衡和警报功能。 路由器也可以使用队列，并且可以设置用于在电子邮件上执行的动作的可变时间。

公开(公告)号：US20020109770A1

公开(公告)日：2002-08-15

申请号：US10066373

申请日：2002-02-05

Inventor： Masahiro Terada

IPC: H04N007/14 ,  H04K001/10 ,  H04L027/28 ,  H04N007/173 ,  H04M001/00 ,  H04M003/42

CPC classification number: H04N7/142 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

Abstract: This videoconference system includes plural user's user PCs, a digital camera that is connected to each user PC through a cradle and can take a moving image, a server for a videoconference, and the Internet that connects these user PCs and the server for a videoconference. Each user PC has a program for videoconference for performing a videoconference, and when detecting that the digital camera is mounted on the cradle and is connected to the user PC duplex-communicably, the user PC makes a videoconference possible by automatically booting the above-described program for videoconference, and making moving images, taken with digital cameras of both users who are mutually communication, displayed on display devices of both user PCs.

Abstract translation: 该视频会议系统包括多个用户的用户PC，通过支架连接到每个用户PC并且可以拍摄移动图像的数字照相机，用于视频会议的服务器，以及连接这些用户PC和用于视频会议的服务器的因特网。 每个用户PC具有用于执行视频会议的视频会议的程序，并且当检测到数字照相机安装在支架上并且可双向通信地连接到用户PC时，用户PC通过自动引导上述方式来进行视频会议 用于视频会议的程序，以及使用两个用户PC的显示设备上显示的相互通信的用户的数码相机拍摄的运动图像。

公开(公告)号：US20020019846A1

公开(公告)日：2002-02-14

申请号：US09443146

申请日：1999-11-18

Inventor： ALEC MILOSLAVSKY ,  JASON GOECKE ,  DMITRY A. TORBA ,  IGOR NEYMAN ,  OLEG TUROVSKY

IPC: G06F015/16

CPC classification number: H04Q3/62 ,  G06F11/10 ,  G06F11/1008 ,  G06F11/2215 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  Y10S370/901 ,  Y10S379/90

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract translation: 具有用于服务客户端的多个代理的因特网协议网络电话呼叫中心还处理到呼叫中心的电子邮件地址，但不处理特定代理。 电子邮件服务器接收和路由电子邮件，并且包括路由器和存储有关代理的技能组信息的数据库。 路由器从电子邮件中提取信息，将提取的信息中的关键字与技能集中的关键字进行匹配，并将电子邮件路由到具有必要技能的适当代理人以响应电子邮件中的服务要求。

公开(公告)号：US06262978B1

公开(公告)日：2001-07-17

申请号：US09045352

申请日：1998-03-20

Applicant: Richard Frank Bruno ,  Howard Paul Katseff ,  Robert Edward Markowitz ,  Joseph Thomas O'Neil ,  Bethany Scott Robinson ,  Kenneth H. Rosen

Inventor： Richard Frank Bruno ,  Howard Paul Katseff ,  Robert Edward Markowitz ,  Joseph Thomas O'Neil ,  Bethany Scott Robinson ,  Kenneth H. Rosen

IPC: H04L1216

CPC classification number: H04L65/104 ,  H04L12/1813 ,  H04L29/06027 ,  H04L65/103 ,  H04L65/1069 ,  H04M3/567 ,  H04M7/1205 ,  H04M2201/50 ,  H04M2207/20 ,  H04N7/147 ,  H04N7/148 ,  H04Q3/0045

Abstract: A system and method for establishing a communication path for a call between a video telephone/teleconference call and a packet network telephone terminal through a packet network. The call is routed through a multimedia gateway which performs a conversion process between a video telephone/teleconference domain and a packet network telephone domain.

Abstract translation: 一种用于通过分组网络在视频电话/电话会议呼叫和分组网络电话终端之间建立呼叫的通信路径的系统和方法。 呼叫通过多媒体网关路由，该多媒体网关在视频电话/电话会议域和分组网电话域之间进行转换处理。

公开(公告)号：US6046762A

公开(公告)日：2000-04-04

申请号：US825635

申请日：1997-04-01

Applicant: Ari Sonesh ,  Stephen Dellutri

Inventor： Ari Sonesh ,  Stephen Dellutri

IPC: H04M3/42 ,  H04L12/56 ,  H04M3/00 ,  H04M3/38 ,  H04M3/51 ,  H04M3/523 ,  H04M3/53 ,  H04M7/00 ,  H04M11/00 ,  H04N7/14 ,  H04Q3/58 ,  H04N3/00 ,  H04N11/00

CPC classification number: H04M7/003 ,  H04M3/51 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/0027 ,  H04N7/147 ,  H04M2201/50 ,  H04M2242/22 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/5125 ,  H04M3/5183 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/0006 ,  H04M7/006

Abstract: A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

Abstract translation: 一种多媒体电信自动呼叫分发中心，其允许通过多个接入装置接入呼叫中心，包括电话和数据网络，以提供同时的语音，数据和视频接入，并确保代理在不同地理位置的有效透明传播。 本发明的自动呼叫分配中心使用作为数据网络呼叫者的连接管理器的多媒体自动呼叫分配服务器，并提供自动呼叫者识别。

公开(公告)号：US6002760A

公开(公告)日：1999-12-14

申请号：US24933

申请日：1998-02-17

Applicant: Doug Gisby

Inventor： Doug Gisby

IPC: H04M3/48 ,  H04M3/51 ,  H04M3/523 ,  H04M3/53 ,  H04M7/00 ,  H04M3/00 ,  H04M3/42

CPC classification number: H04M3/5158 ,  H04M3/48 ,  H04M3/523 ,  H04M2201/50 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5307 ,  H04M7/0033

Abstract: A call queueing system for a call center establishes virtual calls for callers, and allows the callers to disconnect and await a later callback when the virtual call is routed to an agent. Callers are connected to an IVR and informed that they may disconnect and await the callback. An IVR may also be used when the callback is made, informing the caller of the nature of the new call, and that they are now being connected to an agent. In some instances virtual calls may be sequenced in the same queue with real calls. The virtual call system may be initiated in a call center by exceeding load threshold, at particular time frames, and the like. A key is associated with each virtual call in a manner that the origination number of the call for whom the virtual call is entered may be retrieved when the call is routed to an agent. The system is adapted to work with all intelligent routing systems.

Abstract translation: 用于呼叫中心的呼叫排队系统为呼叫者建立虚拟呼叫，并且当虚拟呼叫路由到代理时，允许呼叫者断开连接并等待稍后的回呼。 来电者连接到IVR，并通知他们可能会断开连接并等待回调。 当回调时也可以使用IVR，通知呼叫者新呼叫的性质，并且它们正在连接到代理。 在某些情况下，可以在具有真实呼叫的同一队列中对虚拟呼叫进行排序。 可以在呼叫中心通过超过负载阈值，特定时间帧等来启动虚拟呼叫系统。 密钥与每个虚拟呼叫相关联，其方式是当呼叫被路由到代理时，可以检索到对其进行虚拟呼叫的呼叫的发起号码。 该系统适用于所有智能路由系统。