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    Computer-implemented system and method for transcribing verbal messages
    122.
    发明授权
    Computer-implemented system and method for transcribing verbal messages 有权
    用于誊写口头信息的计算机实现的系统和方法

    公开(公告)号：US09418659B2

    公开(公告)日：2016-08-16

    申请号：US14074653

    申请日：2013-11-07

    Applicant: Intellisist, Inc.

    Inventor： Mike O. Webb

    IPC: G10L15/00 ,  G06Q10/06 ,  G10L15/26 ,  H04M3/533

    CPC classification number: G10L15/26 ,  G10L15/04 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2016 ,  H04M2203/4536

    Abstract: A computer-implemented system and method for transcribing verbal messages is provided. Verbal messages each comprising audio content are received. Automatically recognized text is generated for the audio content of at least one of the verbal messages. A turn-around processing time is applied to the verbal message. The automatically recognized text and verbal message are transferred to a human agent when an expected processing time of the verbal message satisfies the turn-around processing time. At least a portion of the automatically recognized text is replaced with manual transcription from the human agent. The automatically recognized text and manual transcription are provided as a text message.

    Abstract translation: 提供了一种用于转录口头消息的计算机实现的系统和方法。 接收包含音频内容的语音消息。 为至少一个口头消息的音频内容生成自动识别的文本。 翻译处理时间被应用于口头消息。 当语音消息的预期处理时间满足折返处理时间时，自动识别的文本和口头消息被传送到人类代理。 自动识别的文本的至少一部分被来自人类代理的手动转录替代。 自动识别的文本和手动转录作为文本消息提供。

    Computer-implemented system and method for validating call connections
    123.
    发明授权
    Computer-implemented system and method for validating call connections 有权
    用于验证呼叫连接的计算机实现的系统和方法

    公开(公告)号：US09357382B2

    公开(公告)日：2016-05-31

    申请号：US14067853

    申请日：2013-10-30

    Applicant: Intellisist, Inc.

    Inventor： David Milstein

    IPC: H04M1/66 ,  H04W12/02 ,  H04W4/16 ,  H04L29/06 ,  H04W12/06

    CPC classification number: H04M3/42042 ,  H04L63/0428 ,  H04L63/0823 ,  H04L63/126 ,  H04L67/02 ,  H04M1/72525 ,  H04M3/42059 ,  H04M3/42161 ,  H04M2203/6045 ,  H04M2203/609 ,  H04M2242/10 ,  H04W4/16 ,  H04W4/20 ,  H04W12/02 ,  H04W12/06 ,  H04W12/10

    Abstract: A computer-implemented system and method for validating call connections is provided. Metadata about a connecting party is collected during a call, wherein the call is received by or initiated by a user. A connection status for the call is verified. The connecting party metadata is compared with connecting party records stored in a database and an attempt to determine an identity of the connecting party is made based on the comparison. A determination as to whether a security certificate is present with the metadata is made. The connection status is determined based on the connecting party identity attempt and the identification of whether the security certificate is present. The determined connection status is provided to the user.

    Abstract translation: 提供了一种用于验证呼叫连接的计算机实现的系统和方法。 在呼叫期间收集关于连接方的元数据，其中呼叫由用户接收或由用户发起。 验证呼叫的连接状态。 将连接方元数据与存储在数据库中的连接方记录进行比较，并且基于该比较来确定连接方的身份的尝试。 确定是否存在具有元数据的安全证书。 连接状态是根据连接方身份尝试和确定安全证书是否存在确定的。 所确定的连接状态被提供给用户。

    Computer-Implemented System And Method For Efficiently Reducing Transcription Error During A Call
    124.
    发明申请
    Computer-Implemented System And Method For Efficiently Reducing Transcription Error During A Call 有权
    计算机实现的系统和方法，有效减少呼叫中的转录错误

    公开(公告)号：US20160112561A1

    公开(公告)日：2016-04-21

    申请号：US14977549

    申请日：2015-12-21

    Applicant: Intellisist, Inc.

    Inventor： David Milstein

    IPC: H04M3/42 ,  H04M3/51 ,  G10L15/01 ,  G10L15/22 ,  G10L15/06

    CPC classification number: G10L15/26 ,  G10L15/01 ,  G10L15/06 ,  G10L15/063 ,  G10L15/10 ,  G10L15/1822 ,  G10L15/19 ,  G10L15/22 ,  G10L2015/0631 ,  G10L2015/0638 ,  H04M3/42221 ,  H04M3/51 ,  H04M3/5183

    Abstract: A computer-implemented system and method for efficiently reducing transcription error during a call is provided. A group of similar questionable utterances is monitored. Each questionable utterance is assigned a transcribed value and is selected from a different call. A sample of the similar questionable utterances is selected from the group and provided to a human transcriber. A further transcribed value for each of the similar questionable utterances in the sample is received from the human transcriber. The further transcribed values for the similar questionable utterances in the sample are compared. Each of the remaining similar questionable utterances in the group are provided to the human transcriber when the compared further transcribed values of the similar questionable utterances in the sample are different.

    Abstract translation: 提供了一种用于在呼叫期间有效降低转录错误的计算机实现的系统和方法。 监测一组类似的可疑话语。 每个可疑话语被分配一个转录的值，并从不同的呼叫中选择。 类似的可疑话语的样本从该组中选择并提供给人类誊写者。 来自人类誊写者的样本中的每个类似的可疑话语的另一转录值。 比较样本中类似可疑话语的进一步转录值。 当样本中相似的可疑话语的比较进一步转录值不同时，组中剩余的类似可疑话语中的每一个都提供给人类誊写者。

    System And Method For Selecting Call Recordings For Storage
    127.
    发明申请
    System And Method For Selecting Call Recordings For Storage 有权
    选择用于存储的呼叫记录的系统和方法

    公开(公告)号：US20150156317A1

    公开(公告)日：2015-06-04

    申请号：US14612226

    申请日：2015-02-02

    Applicant: Intellisist, Inc.

    Inventor： Adam Waalkes ,  Gilad Odinak ,  Haodong (Howard) Jiang ,  Matthew Thorn ,  Tom McCann

    IPC: H04M3/42 ,  H04M3/51

    CPC classification number: H04M3/42221 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2203/301

    Abstract: A system and method for selecting call recordings for storage is provided. Criteria for retaining call recordings are identified. Each of a plurality of watchers within a call center is programmed with one or more criteria selected from the identified criteria. Call recordings are generated from calls within the call center. The criteria from one or more of the watchers are applied to each of the call recordings. Those call recordings that satisfy the applied criteria are retained within the call center.

    Abstract translation: 提供了一种用于选择用于存储的呼叫记录的系统和方法。 确定保留通话记录的标准。 呼叫中心内的多个观察者中的每一个都用从所识别的标准中选择的一个或多个标准来编程。 呼叫记录是从呼叫中心内的呼叫生成的。 一个或多个观察者的标准被应用于每个呼叫记录。 那些符合应用标准的通话记录保留在呼叫中心内。

    Computer-Implemented System And Method For Providing Messages To Users In A Discussion Group
    128.
    发明申请
    Computer-Implemented System And Method For Providing Messages To Users In A Discussion Group 有权
    计算机实现的系统和在讨论组中向用户提供消息的方法

    公开(公告)号：US20150119001A1

    公开(公告)日：2015-04-30

    申请号：US14589818

    申请日：2015-01-05

    Applicant: Intellisist, Inc.

    Inventor： Gilad Odinak

    IPC: H04M3/533 ,  H04M3/56 ,  H04L29/06

    CPC classification number: H04M3/53375 ,  H04L12/1822 ,  H04L12/1827 ,  H04L51/00 ,  H04L51/04 ,  H04L65/403 ,  H04M3/533 ,  H04M3/53333 ,  H04M3/53366 ,  H04M3/56 ,  H04M3/563 ,  H04M2203/4536 ,  H04M2203/5054 ,  H04M2207/18 ,  H04M2207/187 ,  H04W4/06 ,  H04W4/12 ,  H04W12/06

    Abstract: A computer-implemented system and method for providing messages to users in a discussion group are provided. Discussion groups are monitored and each discussion group is associated with a list of signed-on users. A request is received from a user to join one of the discussion groups. An identity of the user is verified. The user is then added to the requested discussion group as a signed-on user by adding an entry for the user on the list of the requested discussion group upon verification of the user identity. Messages received from one or more of the signed-on users in the requested discussion group are transmitted to at least one of the other signed-on users in the requested discussion group.

    Abstract translation: 提供了一种用于向讨论组中的用户提供消息的计算机实现的系统和方法。 监控讨论组，每个讨论组与已登录用户的列表相关联。 从用户接收到要加入其中一个讨论组的请求。 验证用户的身份。 然后，通过在验证用户身份后，通过在所请求的讨论组的列表上添加用户的条目，将用户作为登录用户添加到所请求的讨论组中。 从请求的讨论组中的一个或多个签名的用户接收到的消息被发送到所请求的讨论组中的其他已登录的用户中的至少一个。

    Computer-implemented system and method for masking special data
    129.
    发明授权
    Computer-implemented system and method for masking special data 有权
    用于屏蔽特殊数据的计算机实现的系统和方法

    公开(公告)号：US08954332B2

    公开(公告)日：2015-02-10

    申请号：US14071639

    申请日：2013-11-04

    Applicant: Intellisist, Inc.

    Inventor： Howard M. Lee ,  Steven Lutz ,  Gilad Odinak

    IPC: G10L21/00 ,  G10L21/06 ,  G10L15/22 ,  H04L9/32 ,  G10L17/00 ,  G10L15/26

    CPC classification number: G10L15/04 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L21/00 ,  G10L21/02 ,  H04L9/3231 ,  H04L2209/04 ,  H04L2209/56

    Abstract: A computer-implemented system and method for masking special data is provided. Speakers of a call recording are identified. The call recording is separated into strands corresponding to each of the speakers. A prompt list of elements that prompt the speaker of the other strand to utter special information is applied to one of the strands. At least one of the elements of the prompt list is identified in the one strand. A special information candidate is identified in the other strand and is located after a location in time where the element was found in the voice recording of the one strand. A confidence score is assigned to the element located in the one strand and to the special information candidate in the other strand. The confidence scores are combined and a threshold is applied. The special information candidate is rendered unintelligible when the combined confidence scores satisfy the threshold.

    Abstract translation: 提供了一种用于屏蔽特殊数据的计算机实现的系统和方法。 确定了通话记录的扬声器。 呼叫记录被分成与每个扬声器对应的线。 提示其他线索的扬声器发出特殊信息的元素的提示列表应用于其中一条线。 提示列表的至少一个元素在一条链中被识别。 在另一条链中识别出特殊信息候选者，并且位于在一条链的录音中发现该元素的时间点之后。 信任分数被分配给位于一条链中的元素和另一条链中的特殊信息候选。 组合置信度得分并应用阈值。 当组合的置信分数满足阈值时，特殊信息候选者变得难以理解。

    System and method for storing call recordings in a call center
    130.
    发明授权
    System and method for storing call recordings in a call center 有权
    用于在呼叫中心存储呼叫记录的系统和方法

    公开(公告)号：US08948368B2

    公开(公告)日：2015-02-03

    申请号：US13669388

    申请日：2012-11-05

    Applicant: Intellisist, Inc.

    Inventor： Adam Waalkes ,  Gilad Odinak ,  Haodong (Howard) Jiang ,  Matthew Thorn ,  Tom McCann

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04M3/51

    CPC classification number: H04M3/42221 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2203/301

    Abstract: A system and method for storing call recordings in a call center is provided. Incoming calls to a call center are monitored. Retention criteria are obtained and ordered by importance. The retention criteria are applied to each of the calls. Those calls that match at least one of the retention criteria are identified. The identified calls that include one of a single highly important criteria and two or more less important criteria are selected for retaining in the call center. Recordings of the selected calls are stored in the call center.

    Abstract translation: 提供了一种用于在呼叫中心存储呼叫记录的系统和方法。 对呼叫中心的来电进行监控。 保留条件是通过重要性获得和排序的。 保留条件适用于每个呼叫。 识别符合至少一个保留条件的呼叫。 选择包括单个非常重要的标准之一的标识呼叫和两个或更多不太重要的标准，以保留在呼叫中心。 所选呼叫的录音存储在呼叫中心。

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