Abstract:
A method for reserving conference resources includes communicating a conference notification to each of a plurality of conference invitees. The conference notification is associated with a multipoint conference. The method includes receiving, from each of a first number of the plurality of conference invitees, a response to the conference notification indicating that the invitee will participate on the multipoint conference. The first number of the plurality of invitees comprises participating invitees. The method includes automatically determining, based on the responses to the conference notifications, a sufficient amount of resources to allow the participating invitees to communicate on the multipoint conference. The method also includes automatically reserving the determined sufficient amount of resources and hosting the multipoint conference between the participating invitees using the reserved resources.
Abstract:
A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.
Abstract:
In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
Abstract:
A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.
Abstract:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
Abstract:
A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.
Abstract:
A method for facilitating a data session in a communications environment is provided that includes initiating, by a first endpoint, a call that is intended for a second endpoint. The method also includes invoking, by the first endpoint, an eCamp-On™ feature in response to the second endpoint being unavailable. The eCamp-On™ feature initiates a new call between the first and second endpoints once the second endpoint is available. Presence data associated with the first endpoint may be leveraged in order to make the new call.
Abstract:
A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a first module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
Abstract:
A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route.
Abstract:
In an embodiment, a method includes identifying a first component device of a plurality of component devices in a communication network and determining that the first component device is operable to perform a first function of a plurality of functions associated with a mobile endpoint. The method also includes distributing the first function from the mobile endpoint to the first component device in response to determining that the first component device is operable to perform a first function of the plurality of functions associated with the mobile endpoint.