公开(公告)号：US20070099600A1

公开(公告)日：2007-05-03

申请号：US11260179

申请日：2005-10-28

Applicant: Ian Patterson ,  Sean Goggin ,  Marc Plumb

Inventor： Ian Patterson ,  Sean Goggin ,  Marc Plumb

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M3/42136 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/2044

Abstract: The present invention provides a system and method of modifying policy settings in a network having a plurality of subscriber devices. An embodiment includes a plurality of base stations, each capable of wirelessly transmitting across a geographic region and a server. A cell-phone, capable of roaming between regions, is operable to establish a wireless link with the base stations and through the base stations, with the server. The network contains a communication policy determining from which other communication devices a subscriber device can receive voice calls. The communication policy is updated, by the server, based on requests from the subscriber devices. Once a request is received from a subscriber device, the determination whether to update the communication policy can be based on a record of rejections respective to the caller requested to be blocked. Alternatively, the communication policy can be updated according to a trust policy maintained on the server respective to the subscriber device making the request; the trust policy represents the procedure to follow when a request is received from that subscriber device.

Abstract translation: 本发明提供了一种在具有多个订户设备的网络中修改策略设置的系统和方法。 一个实施例包括多个基站，每个基站能够跨地理区域和服务器进行无线传输。 能够在区域之间漫游的蜂窝电话可操作以与服务器建立与基站和基站的无线链路。 该网络包含确定用户设备可以从哪个其他通信设备接收语音呼叫的通信策略。 通信服务器根据用户设备的请求更新通信策略。 一旦从订户设备接收到请求，确定是否更新通信策略可以基于相应于呼叫者被请求被阻止的拒绝记录。 或者，可以根据在服务器上维护的信任策略来更新通信策略，所述信任策略相应于发出请求的用户设备; 信任策略表示从该用户设备接收到请求时遵循的过程。

公开(公告)号：US07167552B1

公开(公告)日：2007-01-23

申请号：US09608586

申请日：2000-06-30

Applicant: Shmuel Shaffer ,  Charles J. Bedard

Inventor： Shmuel Shaffer ,  Charles J. Bedard

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04M7/006 ,  H04M2201/10 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/5054

Abstract: In one embodiment, a method for joining a meet-me conference call includes but is not limited to presenting an option to specify a quorum associated with a meet-me conference call, in response to user input to an application program co-resident with a terminal. In one embodiment, the user input includes but is not limited to an indication that the user is requesting to join a meet-me conference call. In one embodiment, the presenting an option to specify a quorum is done in response to the user input includes but is not limited to an indication that the user is requesting to specify a quorum either at the time at which a meet-me call is being scheduled, or at a time prior to a time at which a meet-me conference call is to transpire. In one embodiment, a method for adding a participant to a meet-me conference call includes but is not limited to querying a multipoint controller as to participants in or users waiting to join a meet-me conference call, in response to receiving a first message, from a Client Conference Manager Application co-resident with a terminal (Terminal-CCMA), that a user desires or is available to join a meet-me conference call; and sending a message containing the results of the querying to at least one Terminal-CCMA. In other embodiments, hardware and/or software effect the forgoing described method embodiments.

Abstract translation: 在一个实施例中，用于加入会议电话会议的方法包括但不限于：响应于用户输入到与...共享的应用程序，呈现与会议电话会议相关联的法定人数的选项 终奌站。 在一个实施例中，用户输入包括但不限于用户正在请求加入会议电话会议的指示。 在一个实施例中，呈现用于指定法定人数的选项是响应于用户输入而完成的，但是不限于用户正在请求指定法定人数的指示，或者在会议呼叫正在进行时 或者在会议电话会议发生之前的一段时间。 在一个实施例中，用于将参加者添加到会议电话会议的方法包括但不限于响应于接收到第一消息来查询关于等待加入会议电话会议的参与者或用户的多点控制器 来自与终端（Terminal-CCMA）共同居住的客户端会议管理器应用程序，用户期望或可以加入会议电话会议; 并向至少一个Terminal-CCMA发送包含查询结果的消息。 在其他实施例中，硬件和/或软件影响前述所描述的方法实施例。

公开(公告)号：US20070016918A1

公开(公告)日：2007-01-18

申请号：US11438089

申请日：2006-05-18

Applicant: Allan Alcorn ,  James Cooper ,  Gary Fletcher ,  Tim Kay ,  Mark Klein ,  David Whittemore ,  Tom Zito

Inventor： Allan Alcorn ,  James Cooper ,  Gary Fletcher ,  Tim Kay ,  Mark Klein ,  David Whittemore ,  Tom Zito

IPC: H04N7/16 ,  H04H9/00

CPC classification number: H04H60/58 ,  G06F16/634 ,  G06F16/68 ,  G06F16/683 ,  G06F16/7834 ,  G06Q30/02 ,  H04H2201/90 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/4878 ,  H04M3/493 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18 ,  H04N21/2407 ,  H04N21/26603 ,  H04N21/812

Abstract: Audible media among different channels is recorded and analyzed to identify repeated instances of the same media item, either within a channel or from channel to channel, over a span of time. Such media items are identified as possible advertisements. A verification process is performed to determine which of these advertisement candidates are in fact advertisements. Once advertisements are so identified, audio from various sources is monitored to identify subsequent occurrences of that advertisement by matching the monitored audio against the stored signatures. In such a manner, advertisement flighting (broadcasts) as well as user exposure to advertisements can be detected and tracked.

Abstract translation: 记录和分析不同频道中的声音媒体，以便在一段时间内在频道内或从频道到频道中识别相同媒体项目的重复实例。 这样的媒体项目被识别为可能的广告。 执行验证过程以确定这些广告候选者中的哪一个实际上是广告。 一旦广告被如此识别，则监视来自各种来源的音频，以通过将监视的音频与存储的签名相匹配来识别该广告的后续出现。 以这种方式，可以检测和跟踪广告投放（广播）以及用户对广告的曝光。

公开(公告)号：US07079643B1

公开(公告)日：2006-07-18

申请号：US10688056

申请日：2003-10-20

Applicant: Lee B. Knox

Inventor： Lee B. Knox

IPC: H04M1/53

CPC classification number: H04M1/274566 ,  H04M1/274575 ,  H04M3/44 ,  H04M2201/12 ,  H04M2201/18

Abstract: The invention is a method for automatically determining the dialing sequence that is required for local, local long distance, ten digit local and long distance, long distance, and international dialing from an initial dialing database that contains no information about local telephone company dialing requirements and requires no or minimal human interaction. The method contains a database for logging call attempts, failures, and successes and an analysis algorithm to determine which dialing sequences are potentially failures and which are potentially successes and which are certain successes. Data from previous dialing attempts and analysis are used to determine dialing sequences for future calls to each area code and exchange. Each area code and exchange pair is quickly optimized without the need for purchasing or maintaining a third party dialing database and without manual definition of dialing sequences.

Abstract translation: 本发明是用于自动确定本地，本地长途，十位本地和长距离，长距离和国际拨号所需的拨号序列的方法，该初始拨号数据库不包含关于本地电话公司拨号要求的信息， 不需要或最少的人类互动。 该方法包含用于记录呼叫尝试，失败和成功的数据库，以及分析算法，以确定哪些拨号序列是潜在的故障，哪些是潜在的成功，哪些是某些成功的。 来自先前拨号尝试和分析的数据用于确定用于将来呼叫每个区号和交换的拨号序列。 快速优化每个区域代码和交换对，而无需购买或维护第三方拨号数据库，无需手动定义拨号序列。

公开(公告)号：US20060115072A1

公开(公告)日：2006-06-01

申请号：US11152080

申请日：2005-06-15

Applicant: Kevin Kessinger ,  Richard Garside ,  Louis Savoldy ,  Mahendra Govada ,  Joe Begley ,  Ryan Kaminski

Inventor： Kevin Kessinger ,  Richard Garside ,  Louis Savoldy ,  Mahendra Govada ,  Joe Begley ,  Ryan Kaminski

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5175 ,  H04M3/5237 ,  H04M2201/12 ,  H04M2201/38

Abstract: Computer-implemented methods and systems for management of real-time and historical data for multiple call centers in which real-time and historical data are received electronically from a plurality of call center sites and displayed simultaneously for each of the plurality of call center sites on a single display screen in a separate call center site column for each call center and integrated and displayed for all of the plurality of call center sites in a separate division column on the single display screen.

公开(公告)号：US20050152511A1

公开(公告)日：2005-07-14

申请号：US10755374

申请日：2004-01-13

Applicant: Peter Stubley

Inventor： Peter Stubley

IPC: G10L15/26 ,  H04M1/64 ,  H04M3/42 ,  H04M3/493 ,  H04M3/527

CPC classification number: H04M3/527 ,  G10L15/26 ,  H04M3/42059 ,  H04M3/42204 ,  H04M3/4931 ,  H04M2201/12 ,  H04M2201/40

Abstract: A method and apparatus for identifying a called party suitable for use in an automated attendant system are provided. Information derived from a spoken utterance by a caller is received. Identification information associated to the caller is derived. The information derived from the spoken utterance is processed on the basis of a plurality of directory entries to identify at least one directory entry that is a potential match to the information derived from the spoken utterance. When multiple directory entries in the plurality of directory entries are potential matches to the information, a calling pattern associated to the identification information is identified and a most likely directory entry from the multiple directory entries is selected at least in part on the basis of the calling pattern. A signal conveying the selected directory entry is then released.

Abstract translation: 提供了一种用于识别适合于在自动话务员系统中使用的被叫方的方法和设备。 收到来自呼叫者的口语发音的信息。 导出与呼叫者相关联的识别信息。 从多个目录条目的基础上处理从口语发音得到的信息，以识别至少一个目录条目，该目录条目是与从口头发音中导出的信息的潜在匹配。 当多个目录条目中的多个目录条目与信息是潜在的匹配时，识别与识别信息相关联的呼叫模式，并且至少部分地基于呼叫来选择来自多个目录条目的最可能的目录条目 模式。 然后释放传送所选目录条目的信号。

公开(公告)号：US20050100140A1

公开(公告)日：2005-05-12

申请号：US10702553

申请日：2003-11-07

Applicant: Wei-Sheng Tsai

Inventor： Wei-Sheng Tsai

IPC: H04M1/64 ,  H04M1/663 ,  H04M3/42

CPC classification number: H04M1/64 ,  H04M1/663 ,  H04M3/02 ,  H04M2201/12 ,  H04M2201/14

Abstract: A method automatically answers a phone call by counting ring duration. When an incoming call is detected, an elapsed time counter is disabled if it is previously activated. The phone call is automatically detected if a timer counts out a predetermined ring duration and a counter counts out a predetermined calling number. After answering the phone call, the counter is reset to an initial state.

Abstract translation: 方法通过计数戒指持续时间来自动应答电话。 当检测到来电时，如果先前激活了已用时间计数器，则禁用它。 如果计时器计数预定的振铃持续时间并且计数器计数预定的呼叫号码，则自动检测电话呼叫。 接听电话后，计数器将重置为初始状态。

公开(公告)号：US20040204906A1

公开(公告)日：2004-10-14

申请号：US10811291

申请日：2004-03-26

Inventor： Diane Lambert ,  Chuanhai Liu

IPC: G06F017/18

CPC classification number: H04L43/00 ,  H04L43/106 ,  H04L43/16 ,  H04M3/36 ,  H04M2201/12

Abstract: In an event monitor associated with an information processing system, data values corresponding to monitored events are processed using a set of parameters characterizing a reference distribution of the data values. From a given one of the data values a corresponding probability value is computed utilizing the set of parameters. A thresholding operation is then performed on the probability value, and alarm information is generated based on the result of the thresholding operation. The set of parameters are periodically updated to take into account one or more of the data values.

Abstract translation: 在与信息处理系统相关联的事件监视器中，使用表征数据值的参考分布的一组参数来处理与被监控事件相对应的数据值。 从给定的一个数据值中，使用该组参数来计算相应的概率值。 然后对概率值执行阈值操作，并且基于阈值操作的结果生成报警信息。 定期更新参数集以考虑一个或多个数据值。

公开(公告)号：US06701131B2

公开(公告)日：2004-03-02

申请号：US09761975

申请日：2001-01-17

Applicant: Kevin C. Kicklighter ,  Franz Weller

Inventor： Kevin C. Kicklighter ,  Franz Weller

IPC: H04Q710

CPC classification number: H04M3/005 ,  H04M2201/12

Abstract: A call progress analysis system is provided which is generic to any telecommunications system with which it is used due to configurable detection parameters. A signal on a channel of the telecommunications system is detected in intervals of changing frequency composition and compared to stored pattern descriptors, each of which defines a different call progress signal. In an alternative embodiment of the invention, a frequency mask is computed that is specific to a user-defined call progress analysis class. This frequency mask is used to make the DSP receiver ignore frequencies that are not part of any call progress pattern in a particular class. The frequency mask can be used in a frequency detection mode or an energy detection mode. In either mode, the detector can be customized for each channel.

Abstract translation: 提供了一种呼叫进程分析系统，该系统由于可配置的检测参数而与其所使用的任何电信系统通用。 在改变频率组合的间隔中检测电信系统的信道上的信号，并与存储的模式描述符进行比较，每个模式描述符定义不同的呼叫进程信号。 在本发明的替代实施例中，计算特定于用户定义的呼叫进程分析类的频率掩码。 该频率掩码用于使DSP接收器忽略不属于特定类中任何呼叫进程模式的一部分的频率。 频率掩模可用于频率检测模式或能量检测模式。 在任一模式下，可以为每个通道定制检测器。

公开(公告)号：US20030225730A1

公开(公告)日：2003-12-04

申请号：US10162092

申请日：2002-06-03

Applicant: RightNow Technologies, Inc.

Inventor： Doug Warner ,  Mike Myer ,  Tom Abshire

IPC: G06F007/00

CPC classification number: H04M3/493 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2203/355 ,  H04M2203/551 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Abstract translation: 描述了用于在自动电话支持系统中动态地适应选择的系统，方法和计算机程序产品。 本发明可以将响应的动态知识库与自动电话系统或其他响应系统上的菜单选择集成，以在选项列表中提前最频繁地使用的项目，或以其他方式订购选项和信息。 呼叫数据可以从单个呼叫者或呼叫者的历史集合中获取。 基于文本相似性或其他技术，可以使用自动生成的相似关系来初始化没有历史呼叫数据的系统。 选项的优先级为呼叫者提供了更加愉快，有效的体验，而不增加管理开销。