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公开(公告)号：US20190253559A1
公开(公告)日：2019-08-15
申请号：US16392922
申请日：2019-04-24
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan Cohen
CPC classification number: H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US10313523B2
公开(公告)日：2019-06-04
申请号：US16196818
申请日：2018-11-20
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US11790676B2
公开(公告)日：2023-10-17
申请号：US17566499
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir Yoffe , Eitan Cohen
IPC: G06V30/242 , G06T7/00 , G06Q30/012 , G06F40/30 , G06V10/12 , G10L13/02 , G10L15/18 , G10L15/22 , G06V30/10 , G06V10/26 , G06V20/20 , G06V10/80 , G06V10/44 , G06V30/148 , G06V30/146 , G06F40/35 , G10L15/26
CPC classification number: G06V30/153 , G06F40/30 , G06Q30/012 , G06T7/0006 , G06V10/12 , G06V30/10 , G06V30/147 , G06V30/242 , G10L13/02 , G10L15/1815 , G10L15/22 , G06F40/35 , G06T2207/30176 , G06V10/26 , G06V10/44 , G06V10/803 , G06V20/20 , G10L15/26 , G10L2015/223
Abstract: A system for performing remote artificial intelligence-assisted electronic warranty verification including at least one processor configured to transmit an instruction to capture at least one product image of a specific product, receive and perform product image analysis on the product image to identify at least one product-distinguishing characteristic, transmit an instruction to capture an image of a purchase receipt, receive and perform receipt image analysis on the purchase receipt image to identify product purchase information, access a universal data structure containing data on products offered by suppliers, use the at least one product-distinguishing characteristic and product purchase information to identify in the universal data structure the specific product, identify in the universal data structure a link to a warranty data structure of the supplier, access the link to lookup the specific product and receive a warranty coverage indication from the supplier data structure, and transmit an indication of warranty coverage.
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公开(公告)号：US20210174371A1
公开(公告)日：2021-06-10
申请号：US17052405
申请日：2019-05-09
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
Abstract: Image processing systems and methods may include receiving image data captured by an image sensor of a mobile communications device, the image data including at least one image of an inoperative product in an environment of a user. The systems and methods may further include performing image recognition on the image data to determine an identity of the inoperative product and access at least one database to determine a cause of product inoperability based on the determined identity of the inoperative product. The systems and methods may also include establishing a self-service support session by retrieving a plurality of sequential instructions to remedy the inoperability of the product and causing visual guidance to be displayed by the mobile communications device, wherein the visual guidance is associated with the plurality of sequential instructions.
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公开(公告)号：US10805466B2
公开(公告)日：2020-10-13
申请号：US16392922
申请日：2019-04-24
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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Patent Agency Ranking
公开(公告)号：US10567584B2
公开(公告)日：2020-02-18
申请号：US16408011
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: An image processing system including at least one processor configured to receive at least one first image of an inoperative product captured by a mobile device of a user; perform image analysis on the first image to identify a status of a functional element associated with the inoperative product; access memory to determine why the product is inoperative; cause visual guidance to be displayed by the mobile device, wherein the visual guidance is associated with a plurality of sequential actions for causing the inoperative product to become operative; receive at least one second image of the product, the second image being indicative of a completion of the plurality of sequential actions; perform image analysis on the at least one second image to determine that the completion of the plurality of sequential actions caused the inoperative product to become operative; and notify the user that the problem has been resolved.
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公开(公告)号：US10560578B2
公开(公告)日：2020-02-11
申请号：US16407760
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe Amir , Eitan Cohen
Abstract: An image processing system including at least one processor configured to receive image data captured by a mobile device image sensor. The image data includes images of an inoperative appliance. The processor is further configured to perform image recognition on the image data to identify the inoperative appliance and determine a likely cause of inoperability; retrieve a plurality of sequential instructions for enabling a user to remedy the inoperability; cause the mobile device to sequentially display the plurality of sequential instructions; detect that the inoperative appliance is outside a field of view of the image sensor, based on the image data; suspend display of additional sequential instructions when the inoperative appliance is outside of the field of view; detect when the inoperative appliance returns to the field of view; and resume display of the additional sequential instructions after the inoperative appliance returns to the field of view.
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18.发明授权公开(公告)号：US11989963B2
公开(公告)日：2024-05-21
申请号：US17566528
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir Yoffe , Eitan Cohen
IPC: G10L15/22 , G06F40/30 , G06Q30/012 , G06T7/00 , G06V10/12 , G06V30/10 , G06V30/146 , G06V30/148 , G06V30/242 , G10L13/02 , G10L15/18 , G06F40/35 , G06V10/26 , G06V10/44 , G06V10/80 , G06V20/20 , G10L15/26
CPC classification number: G06V30/153 , G06F40/30 , G06Q30/012 , G06T7/0006 , G06V10/12 , G06V30/10 , G06V30/147 , G06V30/242 , G10L13/02 , G10L15/1815 , G10L15/22 , G06F40/35 , G06T2207/30176 , G06V10/26 , G06V10/44 , G06V10/803 , G06V20/20 , G10L2015/223 , G10L15/26
Abstract: A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations. The operations may include receiving over at least one network first audio signals including speech data associated with a technical support session and first image signals including image data associated with a product for which support is sought from a mobile communications device, analyzing the first audio signals and the first image signals using artificial intelligence, aggregating the analysis thereof, accessing at least one data structure to identify an image capture instruction, presenting the image capture instruction including a direction to alter and capture second image signals of a structure identified in the first image signals to the mobile communications device, receiving from the mobile communications device second image signals, analyzing the same using artificial intelligence, and determining a technical support resolution status.
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19.发明申请公开(公告)号：US20220208188A1
公开(公告)日：2022-06-30
申请号：US17566528
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
Abstract: A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations. The operations may include receiving over at least one network first audio signals including speech data associated with a technical support session and first image signals including image data associated with a product for which support is sought from a mobile communications device, analyzing the first audio signals and the first image signals using artificial intelligence, aggregating the analysis thereof, accessing at least one data structure to identify an image capture instruction, presenting the image capture instruction including a direction to alter and capture second image signals of a structure identified in the first image signals to the mobile communications device, receiving from the mobile communications device second image signals, analyzing the same using artificial intelligence, and determining a technical support resolution status.
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公开(公告)号：US20190268471A1
公开(公告)日：2019-08-29
申请号：US16407760
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system including at least one processor configured to receive image data captured by a mobile device image sensor. The image data includes images of an inoperative appliance. The processor is further configured to perform image recognition on the image data to identify the inoperative appliance and determine a likely cause of inoperability; retrieve a plurality of sequential instructions for enabling a user to remedy the inoperability; cause the mobile device to sequentially display the plurality of sequential instructions; detect that the inoperative appliance is outside a field of view of the image sensor, based on the image data; suspend display of additional sequential instructions when the inoperative appliance is outside of the field of view; detect when the inoperative appliance returns to the field of view; and resume display of the additional sequential instructions after the inoperative appliance returns to the field of view.
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