利索-全球专利检索

  1. 登录
  2. 注册

搜索结果

82 条记录 (耗时 0.027 秒)

    Intelligent tagging for multimedia call recording purposes using continuous metadata
    11.
    发明授权
    Intelligent tagging for multimedia call recording purposes using continuous metadata 有权
    使用连续元数据进行多媒体通话记录的智能标记

    公开(公告)号：US09049291B2

    公开(公告)日：2015-06-02

    申请号：US12497765

    申请日：2009-07-06

    申请人： Thomas Moran ,  David Murray ,  John Costello

    发明人： Thomas Moran ,  David Murray ,  John Costello

    IPC分类号： H04M3/00 ,  H04M3/42 ,  H04M3/51

    CPC分类号： H04M3/42221 ,  H04M3/51

    摘要： A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.

    摘要翻译： 描述了一种索引联络中心通信会话记录的方法。 该方法允许用反映通信会话的一方或多方的时变特性的元数据来记录记录，例如。 呼叫者的心情，呼叫者的当前位置。 使用这种信息进行记录的索引允许更仔细地搜索记录，以便找到特定的呼叫条件。 从教育和培训新的呼叫中心操作人员的角度出发，以及对呼叫中心业绩的评估，这是有用的。

    Method and system for replaying a portion of a multi-party audio interaction
    12.
    发明授权
    Method and system for replaying a portion of a multi-party audio interaction 有权
    用于重播多方音频交互的一部分的方法和系统

    公开(公告)号：US08547880B2

    公开(公告)日：2013-10-01

    申请号：US12569931

    申请日：2009-09-30

    申请人： John H. Yoakum ,  John Costello ,  Tony McCormack

    发明人： John H. Yoakum ,  John Costello ,  Tony McCormack

    IPC分类号： H04L12/16

    CPC分类号： H04M3/568 ,  H04L65/4015 ,  H04L65/403 ,  H04M3/567 ,  H04M2203/1066

    摘要： A method for replaying a portion of a multi-party audio interaction to a participant of the audio interaction. A participant of a multi-party audio interaction, such as a conference call or a gaming session, can request a replay of a portion of the audio interaction. A conference processor can provide an outgoing audio stream to the participant that includes a replay audio stream that includes the requested replayed portion of the multi-party audio interaction and a real-time audio stream that includes the ongoing multi-party audio interaction. The replay audio stream can be aurally positioned at an aural position that is different from the real-time audio stream to enhance the participant's ability to distinguish between the two audio streams.

    摘要翻译： 一种用于将多方音频交互的一部分重播到音频交互的参与者的方法。 诸如电话会议或游戏会话的多方音频交互的参与者可以请求重放音频交互的一部分。 会议处理器可以向参与者提供输出音频流，其包括重播音频流，其包括多方音频交互的所请求的重播部分和包括正在进行的多方音频交互的实时音频流。 重放音频流可以被听觉地定位在与实时音频流不同的听觉位置，以增强参与者区分两个音频流的能力。

    Method and system for aurally positioning voice signals in a contact center environment
    13.
    发明授权
    Method and system for aurally positioning voice signals in a contact center environment 有权
    语音信号在联络中心环境中的方法和系统

    公开(公告)号：US08363810B2

    公开(公告)日：2013-01-29

    申请号：US12555413

    申请日：2009-09-08

    申请人： John H. Yoakum ,  Tony McCormack ,  John Costello

    发明人： John H. Yoakum ,  Tony McCormack ,  John Costello

    IPC分类号： H04M3/42 ,  H04M1/00 ,  H04M3/00 ,  H04M5/00 ,  H04L12/16 ,  H04Q11/00

    CPC分类号： H04M3/568 ,  H04M3/51

    摘要： A contact center media server for aurally positioning participants of a contact center transaction at aural positions designated by a contact center agent. The media server includes a communications interface coupled to a controller and adapted to interface with a plurality of voice paths. Each of the voice paths is associated with one of a plurality of participants in a contact center transaction. A three-dimensional (3D) spatializer engine is coupled to the controller and can receive incoming voice signals received over voice paths and corresponding aural position data. The 3D spatializer engine processes the incoming voice signals and generates outgoing voice signals that include signal characteristics that aurally position the first outgoing voice signals at an aural position with respect to the contact center agent indicated by the aural position data.

    摘要翻译： 联络中心媒体服务器，用于在由联络中心代理指定的听觉位置上听觉地定位联络中心交易的参与者。 媒体服务器包括耦合到控制器并且适于与多个语音路径进行接口的通信接口。 每个语音路径与联络中心事务中的多个参与者之一相关联。 三维（3D）空间化引擎耦合到控制器并且可以接收通过语音路径接收的传入语音信号和对应的听觉位置数据。 3D空间化引擎处理输入语音信号并产生输出语音信号，其包括将第一输出语音信号相对于由听觉位置数据指示的联络中心代理听觉位置听觉地定位的信号特征。

    System and Method for Automatically Managing Participation at a Meeting or Conference
    14.
    发明申请
    System and Method for Automatically Managing Participation at a Meeting or Conference 有权
    自动管理会议或会议参与的制度和方法

    公开(公告)号：US20120158848A1

    公开(公告)日：2012-06-21

    申请号：US13337769

    申请日：2011-12-27

    申请人： Patrick Hession ,  Tony McCormack ,  John Costello ,  Frank McGuire

    发明人： Patrick Hession ,  Tony McCormack ,  John Costello ,  Frank McGuire

    IPC分类号： G06F15/16

    CPC分类号： H04L12/1822 ,  H04L12/18

    摘要： A participant managing system which identifies potential invitees to a conference. A storage means maintains storing records of associations of persons at least one or more key words. During the preparation of the conference the system responds to the user's input of key words by identifying persons. The user is not obliged to make any selection of persons, only a selection of subjects by key words.

    摘要翻译： 参与者管理系统，用于识别会议的潜在受邀者。 存储装置维护存储人员关联的记录至少一个或多个关键词。 在会议准备期间，系统通过识别人员来响应用户对关键词的输入。 用户没有义务通过关键词对人物进行选择，只能选择主题。

    Routing Communication Sessions in a Contact Center
    15.
    发明申请
    Routing Communication Sessions in a Contact Center 有权
    联络中心路由交流会议

    公开(公告)号：US20120057691A1

    公开(公告)日：2012-03-08

    申请号：US13041855

    申请日：2011-03-07

    申请人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

    发明人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

    IPC分类号： H04M3/00

    CPC分类号： H04M3/42221 ,  H04M3/5141 ,  H04M2201/40

    摘要： A system for routing communication sessions between a contact and an agent of a contact center is disclosed. The system is arranged to simultaneously connect more than one contact to an agent of the contact center capable of simultaneously handling a plurality of contacts. Typically, the contacts comprise non-voice contacts The system is arranged to obtain a respective time-varying characteristic associated with the various agents indicating an intermediate level of activity for the agents between the agents being unoccupied and the agents being fully occupied with handling contacts. New contacts received at the contact center are routed to an agent based at least partially the time-varying characteristic for the agents.

    摘要翻译： 公开了一种用于在联系人和联络中心的代理之间路由通信会话的系统。 该系统被布置成将多于一个的触点同时连接到能够同时处理多个触点的联络中心的代理。 通常，触点包括非语音触点。系统被布置成获得与各种代理相关联的相应的时变特性，其指示代理未被占用且代理完全占用处理联系人之间的代理的中间活动级别。 在联络中心收到的新联系人至少部分地基于代理商的时变特征路由到代理。

    Directional coupler including impedance matching and impedance transforming attenuator
    17.
    发明申请
    Directional coupler including impedance matching and impedance transforming attenuator 有权
    包括阻抗匹配和阻抗变换衰减器的定向耦合器

    公开(公告)号：US20100194489A1

    公开(公告)日：2010-08-05

    申请号：US12320639

    申请日：2009-01-30

    申请人： Brian Kearns ,  John Costello

    发明人： Brian Kearns ,  John Costello

    IPC分类号： H01P5/18

    CPC分类号： H01P5/184

    摘要： The present invention provides a compact weakly coupled directional coupler combined with an integrated impedance transformation and matching circuit where the impedance transformation and matching circuit facilitates the fabrication of a highly miniaturized directional coupler with optimum electrical performance where the physical dimensions of the coupled transmission lines fall inside the constraints of the fabrication process.

    摘要翻译： 本发明提供了紧凑的弱耦合定向耦合器与集成阻抗变换和匹配电路组合，其中阻抗变换和匹配电路有助于制造具有最佳电气性能的高度小型化的定向耦合器，其中耦合的传输线的物理尺寸落在 制造过程的制约。

    On-chip voltage regulator using feedback on process/product parameters
    18.
    发明授权
    On-chip voltage regulator using feedback on process/product parameters 失效
    片上电压调节器，使用过程/产品参数反馈

    公开(公告)号：US07639033B2

    公开(公告)日：2009-12-29

    申请号：US11638846

    申请日：2006-12-13

    申请人： Irfan Rahim ,  Peter McElheny ,  John Costello

    发明人： Irfan Rahim ,  Peter McElheny ,  John Costello

    IPC分类号： G01R31/00 ,  G01R31/28

    CPC分类号： G11C5/147 ,  H03K19/177

    摘要： The present invention optimizes the performance of integrated circuits by adjusting the circuit operating voltage using feedback on process/product parameters. To determine a desired value for the operating voltage of an integrated circuit, a preferred embodiment provides for on-wafer probing of one or more reference circuit structures to measure at least one electrical or operational parameter of the one or more reference circuit structures; determining an adjusted value for the operating voltage based on the measured parameter; and establishing the adjusted value as the desired value for the operating voltage. The reference circuit structures may comprise process control monitor structures or structures in other integrated circuits fabricated in the same production run. In an alternative embodiment, the one or more parameters are directly measured from the integrated circuit whose operating voltage is being adjusted.

    摘要翻译： 本发明通过使用对过程/产品参数的反馈来调节电路工作电压来优化集成电路的性能。 为了确定集成电路的工作电压的期望值，优选实施例提供一个或多个参考电路结构的片上探测，以测量一个或多个参考电路结构的至少一个电或操作参数; 基于所测量的参数确定所述工作电压的调整值; 并将调整后的值建立为工作电压的期望值。 参考电路结构可以包括在相同生产运行中制造的其它集成电路中的过程控制监视器结构或结构。 在替代实施例中，一个或多个参数是直接从其工作电压正被调整的集成电路测量的。