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公开(公告)号：US07515699B2
公开(公告)日：2009-04-07
申请号：US10413024
申请日：2003-04-14
申请人： Robert S. Cooper , Jason Hucks , Derek Sanders , Jeff McElroy , Jeeth Garageshwara , Richard Ulmer
发明人： Robert S. Cooper , Jason Hucks , Derek Sanders , Jeff McElroy , Jeeth Garageshwara , Richard Ulmer
CPC分类号： H04M1/72583 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72566
摘要： A call handling system includes a call handling device arranged between a user's phone and a telephone network. The call handling device detects an incoming call to the user's phone and forwards a message to the user including information about the incoming call to a mobile device held by a user over a two-way interface. Furthermore, the call handling device allows the user to send instructions regarding how to handle the call from the mobile device over the two-way interface.
摘要翻译： 呼叫处理系统包括布置在用户的电话和电话网之间的呼叫处理装置。 呼叫处理设备检测到对用户电话的呼入，并向用户转发消息，包括关于通过双向接口由用户持有的移动设备的呼入的信息。 此外，呼叫处理设备允许用户通过双向接口发送关于如何处理来自移动设备的呼叫的指令。
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公开(公告)号：US07856092B2
公开(公告)日：2010-12-21
申请号：US11451363
申请日：2006-06-13
申请人： Robert S. Cooper , Derek Sanders
发明人： Robert S. Cooper , Derek Sanders
IPC分类号： H04M3/42
CPC分类号： H04L51/066 , H04L51/30 , H04M3/493 , H04M3/533 , H04M3/56 , H04M2203/4536
摘要： A method of handling an interrupted call on a communication terminal, which includes updating a task model table including a plurality of informational fields related to a task performed during a call placed on the terminal, and restarting the task at a location corresponding to where the task stopped executing when the call was interrupted using the informational fields in the task model table.
摘要翻译： 一种在通信终端处理中断呼叫的方法，其包括更新包括与在终端上的呼叫中执行的任务相关的多个信息字段的任务模型表，以及在与该任务相对应的位置重新开始任务 当使用任务模型表中的信息字段中断呼叫时，停止执行。
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13.发明授权Methods and apparatus for context and experience sensitive prompting in voice applications 有权语音应用中的语境和体验敏感提示的方法和设备公开(公告)号：US07742580B2
公开(公告)日：2010-06-22
申请号：US10772829
申请日：2004-02-05
CPC分类号： G10L15/22 , G10L2015/227 , G10L2015/228
摘要： Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each module has access to user information that includes information indicating the user's experience with each function of each module. When a module needs to issue a prompt to the user, it retrieves and examines the user information to determine the user's experience with the module and function. Suitably, each module is operative to categorize a user as belonging to an experience category, such as novice, intermediate and expert based on the user's level of experience with the function. The module selects a prompt associated with the user's level of experience with the function and presents it to the user.
摘要翻译： 改进用户提示的系统和技术。 根据本发明的一个方面的系统包括托管向用户提供服务的各种模块的中央服务器。 模块适合采用语音识别来解释用户输入。 每个模块都可以访问用户信息，其中包括指示每个模块的每个功能的用户体验的信息。 当模块需要向用户发出提示时，它将检索和检查用户信息，以确定用户对模块和功能的体验。 适当地，每个模块可操作地基于用户的功能经验水平将用户归类为属于体验类别，诸如新手，中间和专家。 该模块选择与该用户的用户体验级别相关联的提示并将其呈现给用户。
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14.发明授权Methods and apparatus for data caching to improve name recognition in large namespaces 有权用于数据缓存的方法和设备，以改善大型命名空间中的名称识别公开(公告)号：US07136459B2
公开(公告)日：2006-11-14
申请号：US10772885
申请日：2004-02-05
IPC分类号： H04M1/64
CPC分类号： G10L15/1815 , H04M3/2218 , H04M3/36 , H04M3/42204 , H04M3/42314 , H04M3/4931 , H04M2201/40
摘要： Systems and techniques for improved efficiency and accuracy in voice dialing and directory lookup applications. A voice dialing module receives an input from a user and examines a directory to identify recognition results matching the voice input. A list of recognition results matching the voice input is constructed, the entries being ranked by confidence. A called party cache for each user includes entries for parties the user is likely to call. Once the result list has been constructed, the voice dialing module compares the list with the called party cache in order to determine if entries in the list appear in the cache. If an entry in the result list appears in the cache, the result list is reordered in order to take into account the increased likelihood that an entry appearing in the called party cache will be an entry the user wishes to call.
摘要翻译： 用于提高语音拨号和目录查找应用程序的效率和准确性的系统和技术。 语音拨号模块从用户接收输入并检查目录以识别与语音输入相匹配的识别结果。 构建与语音输入匹配的识别结果的列表，条目按置信度排序。 每个用户的被叫方缓存包括用户可能呼叫的各方的条目。 一旦构建了结果列表，语音拨号模块将列表与被叫方缓存进行比较，以便确定列表中的条目是否出现在缓存中。 如果结果列表中的条目出现在缓存中，则重新排序结果列表，以便考虑出现在被叫方缓存中的条目将是用户希望调用的条目的增加的可能性。
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公开(公告)号：US20070286377A1
公开(公告)日：2007-12-13
申请号：US11451363
申请日：2006-06-13
申请人： Robert S. Cooper , Derek Sanders
发明人： Robert S. Cooper , Derek Sanders
CPC分类号： H04L51/066 , H04L51/30 , H04M3/493 , H04M3/533 , H04M3/56 , H04M2203/4536
摘要： A method of handling an interrupted call on a communication terminal, which includes updating a task model table including a plurality of informational fields related to a task performed during a call placed on the terminal, and restarting the task at a location corresponding to where the task stopped executing when the call was interrupted using the informational fields in the task model table.
摘要翻译： 一种在通信终端处理中断呼叫的方法，其包括更新包括与在终端上的呼叫中执行的任务相关的多个信息字段的任务模型表，以及在与该任务相对应的位置重新开始任务 当使用任务模型表中的信息字段中断呼叫时，停止执行。
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公开(公告)号：US20210067426A1
公开(公告)日：2021-03-04
申请号：US12791704
申请日：2010-06-01
申请人： Kishor Kakatkar , Roy Nakashima , Rosanna Lee , Jing Liu , Derek Sanders , Rangaswamy Jagannathan , David Messina
发明人： Kishor Kakatkar , Roy Nakashima , Rosanna Lee , Jing Liu , Derek Sanders , Rangaswamy Jagannathan , David Messina
摘要： Network monitoring views can be recorded, replayed and shared. A monitoring system receives monitoring data, in response to which a monitoring view can be constructed. The monitoring data is maintained in memory or mass storage. One or more monitoring views can later be constructed in response to user preferences, even if those users would not have known to select those particular preferences or construct those particular monitoring views at the time. The monitoring views constructed in response to that monitoring data can be presented to users in a simulation of the problem, as if it were occurring at that time. Users can send particular monitoring views to others, with both the effects that the monitoring view can be preserved as part of a trouble report, and the persons receiving the monitoring view can have useful insight into what problem the user has pointed to.
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17.发明授权Use of auditory feedback and audio queues in the realization of a personal virtual assistant 有权使用听觉反馈和音频队列实现个人虚拟助手公开(公告)号：US07538685B1
公开(公告)日：2009-05-26
申请号：US11430207
申请日：2006-05-08
IPC分类号： G08B25/08
CPC分类号： H04M1/72519 , G10L2015/227 , H04M1/72552 , H04M3/527 , H04M19/02 , H04M2250/74
摘要： A method, apparatus and computer program product for providing auditory feedback in a personal virtual assistant (PVA) is presented. A user communication is received at the PVA. A determination is made whether an event sound is required in response to the receiving a user communication and upon determination that an event sound is required, an event sound is provided to the user and upon determination that an event sound is not required an event sound is not provided to the user. A response to the communication received from the user is determined and is transmitted to the user.
摘要翻译： 提出了一种用于在个人虚拟助手（PVA）中提供听觉反馈的方法，装置和计算机程序产品。 在PVA处接收用户通信。 确定响应于接收到用户通信是否需要事件声音，并且在确定需要事件声音时，事件声音被提供给用户，并且在确定不需要事件声音时，事件声音是 未提供给用户。 确定从用户接收到的通信的响应并将其发送给用户。
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公开(公告)号：US08199641B1
公开(公告)日：2012-06-12
申请号：US12179703
申请日：2008-07-25
IPC分类号： H04L12/26 , G06F15/173
CPC分类号： H04L41/0645 , H04L43/00 , H04L43/022 , H04L43/026 , H04L43/04 , H04L43/0817 , Y02D50/30
摘要： A network monitoring system includes devices receiving network traffic information, and generating at least partial results relating to network symptoms. Those partial results are forwarded to devices processing those partial results and generating information relating to problems in response to those symptoms. Problems are reported to users or sent as notifications. In one embodiment, information relating to network traffic is monitored both by a first set of devices associated with source addresses for that network traffic and a second set of devices associated with destination addresses for that network traffic. Information received by that first set of devices includes information relating to both the source address and destination address of network traffic. That first set of devices processes information relating to the source address of network traffic and forwards information relating to the destination address of network traffic to that second set of devices.
摘要翻译： 网络监控系统包括接收网络流量信息的设备，以及产生与网络症状有关的至少部分结果。 这些部分结果被转发到处理这些部分结果的设备，并且响应于这些症状产生与问题有关的信息。 问题报告给用户或作为通知发送。 在一个实施例中，与网络业务有关的信息由与该网络业务的源地址相关联的第一组设备以及与该网络业务的目的地地址相关联的第二组设备来监控。 由第一组设备接收的信息包括与网络流量的源地址和目的地地址相关的信息。 第一组设备处理与网络业务的源地址相关的信息，并将与网络流量的目的地地址相关的信息转发到第二组设备。
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19.发明申请Methods and apparatus for context and experience sensitive prompting in voice applications 有权语音应用中的语境和体验敏感提示的方法和设备公开(公告)号：US20050177374A1
公开(公告)日：2005-08-11
申请号：US10772829
申请日：2004-02-05
申请人： Robert Cooper , Derek Sanders , Vladimir Tokarev
发明人： Robert Cooper , Derek Sanders , Vladimir Tokarev
CPC分类号： G10L15/22 , G10L2015/227 , G10L2015/228
摘要： Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each module has access to user information that includes information indicating the user's experience with each function of each module. When a module needs to issue a prompt to the user, it retrieves and examines the user information to determine the user's experience with the module and function. Suitably, each module is operative to categorize a user as belonging to an experience category, such as novice, intermediate and expert based on the user's level of experience with the function. The module selects a prompt associated with the user's level of experience with the function and presents it to the user.
摘要翻译： 改进用户提示的系统和技术。 根据本发明的一个方面的系统包括托管向用户提供服务的各种模块的中央服务器。 模块适合采用语音识别来解释用户输入。 每个模块都可以访问用户信息，其中包括指示每个模块的每个功能的用户体验的信息。 当模块需要向用户发出提示时，它将检索和检查用户信息，以确定用户对模块和功能的体验。 适当地，每个模块可操作地基于用户的功能经验水平将用户归类为属于体验类别，诸如新手，中间和专家。 该模块选择与该用户的用户体验级别相关联的提示并将其呈现给用户。
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公开(公告)号：US09961094B1
公开(公告)日：2018-05-01
申请号：US12180437
申请日：2008-07-25
IPC分类号： G06F15/173 , H04L29/06 , H04L29/08
CPC分类号： H04L63/1425 , H04L63/1408 , H04L67/22 , H04L67/306
摘要： One network monitoring system maintains information regarding historical activity and emergent activity of the network. Comparison of recent with historical activity allows the system to determine whether recent activity is within the realm of normal. The system maintains data structures representing a p.d.f. for observable values of network parameters. Another network monitoring device includes data structures for maintaining information regarding historical and emergent activity of a network. This network monitoring device maintains those data structures including information regarding historical and emergent activity of a network only for those source/destination pairs, and only for those nodes, for which maintaining that information would be substantially meaningful. Yet another network monitoring system includes data structures for maintaining information regarding historical and emergent activity of a network that maintains those data structures only for those combinations of more than one of those multiple profile dimensions for which maintaining that information would be substantially meaningful.
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