公开(公告)号：US20140357235A1

公开(公告)日：2014-12-04

申请号：US14457378

申请日：2014-08-12

Applicant: TENCENT TECHNOLOGY (SHENZHEN) COMPANY LIMITED

Inventor： Bin Zhang ,  Zhenan Guan ,  Xing Liang ,  Yuewei Chen ,  Lejun Liu

IPC: H04W4/12 ,  G10L25/51 ,  H04M1/725

CPC classification number: H04W4/12 ,  G10L25/51 ,  H04L51/10 ,  H04M1/7255 ,  H04M3/533 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/18 ,  H04W4/16

Abstract: It relates to computer communication technology. A method and system for transmitting voice messages are disclosed. The method includes: voice data collected by the first intercom terminal are received; whether the size of the voice data collected reaches a predefined threshold are circularly detected; and when the size of the voice data collected reaches the predefined threshold, or when the voice data collected doesn't reach the predefined size but contains a voice message terminator, the voice data collected are upload to the transit server via a predefined network, to realize asynchronization between voice data collection and uploading. Thus the problem of the prolongation of the intercom data transmission time associated with existing processes is solved by such an effective intercom data transmission method. In this method, the collection and uploading of the voice data can be done asynchronously, thus the delay of intercom can be reduced and the experience of the users of intercom terminal can be improved.

Abstract translation: 它涉及计算机通信技术。 公开了一种用于发送语音消息的方法和系统。 该方法包括：接收由第一对讲终端收集的语音数据; 循环检测收集的语音数据的大小是否达到预定义的阈值; 并且当收集到的语音数据的大小达到预定义的阈值时，或者当所收集的语音数据未达到预定义大小但包含语音消息终止符时，所收集的语音数据经由预定义的网络被上传到中转服务器，到 实现语音数据收集和上传之间的异步。 因此，通过这种有效的对讲数据传输方法来解​​决与现有处理相关联的对讲数据传输时间的延长的问题。 在这种方法中，语音数据的收集和上传可以异步进行，可以减少对讲机的延迟，提高对讲终端用户的体验。

公开(公告)号：US08611405B2

公开(公告)日：2013-12-17

申请号：US13128049

申请日：2009-11-24

Applicant: Christopher Cunningham ,  Jianming Zhu

Inventor： Christopher Cunningham ,  Jianming Zhu

IPC: H04B1/38

CPC classification number: H04B17/336 ,  H04B3/48 ,  H04L12/2898 ,  H04L41/0631 ,  H04L41/0677 ,  H04L2012/6478 ,  H04M3/085 ,  H04M3/304 ,  H04M3/306 ,  H04M2201/12

Abstract: A modem or associated computing or testing device is configured to detect the presence of one or more faults that affect DSL communications, and upon their detection, generate, for example, an indication, communication or message that recommends corrective action. In this context, a fault is generally caused by one or more unfiltered devices, impulsive noises, malfunctioning modems, or other factor that does not affect measured attenuation or measured noise, but does affect the signal-to-noise ratio (SNR) of the link. In addition to being able to generate a message guiding a user through corrective action, the system can estimate the rate impact of the detected fault.

公开(公告)号：US20130324071A1

公开(公告)日：2013-12-05

申请号：US13487709

申请日：2012-06-04

Applicant: Yeung Hwae Huh

Inventor： Yeung Hwae Huh

IPC: H04W4/22

CPC classification number: H04M3/4365 ,  H04M3/02 ,  H04M3/42051 ,  H04M2201/12 ,  H04M2242/04 ,  H04W4/16 ,  H04W4/90

Abstract: Embodiments of the present invention relate to an electronic device and/or program therefor configured to modify alert modes of the electronic device. Specifically, based on at least one predetermined criterion (e.g., a set of time coordinates, a calendar entry, etc.), a reduced alert mode may be activated in which the electronic device may be silenced or subject to a reduced volume. However, when a communication attempt is received on the device, the sender thereof will be identified and compared to a list of approved senders. If the sender is an approved sender, the reduced alert mode will be deactivated. In alternative embodiments, the reduced alert mode may be deactivated when an emergency call is received, and/or a predetermined number of communication attempts have been received from a single sender. In yet another embodiment, the electronic device may be placed in a heightened alert mode.

Abstract translation: 本发明的实施例涉及一种用于修改电子设备的警报模式的电子设备和/或程序。 具体地，基于至少一个预定标准（例如，一组时间坐标，日历项等），可以激活减少的警报模式，其中电子设备可以被静音或经历减小的体积。 然而，当在设备上接收到通信尝试时，其发送者将被识别并与被批准的发送者的列表进行比较。 如果发件人是经批准的发件人，则减少警报模式将被禁用。 在替代实施例中，当接收到紧急呼叫和/或已经从单个发送者接收到预定数量的通信尝试时，可以停用减少的警报模式。 在另一个实施例中，电子设备可以放置在更高的警报模式中。

公开(公告)号：US20130230163A1

公开(公告)日：2013-09-05

申请号：US13865226

申请日：2013-04-18

Applicant: AVAYA INC.

Inventor： Robin H. Foster ,  Hongguang Li ,  Lynn R. Smith ,  Katherine A. Sobus

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5235 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/408 ,  H04M2242/06

Abstract: Methods for enabling call center agents to adapt their servicing of incoming calls based on the estimated value of the calls are disclosed. In accordance with the first illustrative embodiment, when there is a “high-value” call waiting in the queue while one or more agents are currently servicing lower-value calls, an agent who is servicing a lower-value call is informed that there is a higher-value call waiting in the queue, and is prompted to provide an estimate of how much longer he or she will be servicing his or her current call. The call center system selects which agent the high-value call will be routed to based on: (i) the agents' responses to the prompts, and (ii) for each of the responding agents, a measure of how closely prior responses from the agent compared to the actual amount of time taken by the agent to complete servicing the call.

Abstract translation: 公开了使呼叫中心代理能够根据呼叫的估计值适应来电呼叫的方法。 根据第一说明性实施例，当一个或多个代理当前正在服务较低价值呼叫的队列中存在“高价值”呼叫等待时，正在服务于较低价值呼叫的代理被通知存在 在队列中等待更高价值的呼叫，并被提示提供他或她将为其当前呼叫服务多久的估计。 呼叫中心系统基于以下方式选择高价值呼叫将被路由的代理：（i）代理人对提示的响应，以及（ii）对于每个响应代理，对于来自 代理与代理完成维修通话所需的实际时间相比。

公开(公告)号：US20130227318A1

公开(公告)日：2013-08-29

申请号：US13403484

申请日：2012-02-23

Applicant: John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

Inventor： John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

IPC: G06F1/32

CPC classification number: H04W4/16 ,  G06F11/3062 ,  G06F11/324 ,  G06Q10/1093 ,  H04M1/72566 ,  H04M3/42 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/2072 ,  H04W52/0258 ,  H04W52/0261 ,  Y02D70/00

Abstract: Implementing calendar-based power reserve includes identifying a new calendar entry scheduled into a calendar application of a mobile communications device. The new calendar entry specifies a telephone call. Upon determining a priority indicator has been set for the new calendar entry in the calendar application, the calendar-based power reserve also includes directing a power management component of the mobile communications device to reserve an amount of power for the telephone call, and updating a battery power indicator on the mobile communications device to reflect a capacity of a battery of the mobile communications device. The capacity reflects a current amount of available power for the battery minus the amount of power to reserve.

公开(公告)号：US08472596B2

公开(公告)日：2013-06-25

申请号：US13075821

申请日：2011-03-30

Applicant: Yukio Katakura ,  Hiroaki Komine ,  Yasuo Maeda ,  Katsuyoshi Tsuhara

Inventor： Yukio Katakura ,  Hiroaki Komine ,  Yasuo Maeda ,  Katsuyoshi Tsuhara

IPC: H04M15/00

CPC classification number: H04L61/1511 ,  H04L47/11 ,  H04L47/122 ,  H04L65/1069 ,  H04L65/1076 ,  H04M3/38 ,  H04M7/006 ,  H04M2201/12

Abstract: A processing apparatus, including: a query statistics unit which inputs a query request for querying a destination for first telephone number, and counts the number of input query requests; and a restriction control unit which transmits to a restriction control apparatus which performs outgoing call restriction, a restriction request to restrict a telephone call by second telephone number, when the counted number of the query requests is equal to or greater than a restriction start threshold, wherein the telephone call by the second telephone number is restricted by transmission of the restriction request, and a telephone call by the first telephone number is performed.

Abstract translation: 一种处理装置，包括：查询统计单元，输入用于查询第一电话号码的目的地的查询请求，并对输入查询请求的数量进行计数; 以及限制控制单元，当所述计数的查询请求数等于或大于限制开始阈值时，发送到执行呼出限制的限制控制装置，限制第二电话号码的电话呼叫的限制请求， 其中由所述第二电话号码进行的所述电话呼叫受到所述限制请求的发送的限制，并且执行由所述第一电话号码进行的电话呼叫。

公开(公告)号：US08462933B2

公开(公告)日：2013-06-11

申请号：US12524318

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/00 ,  H04M5/00

CPC classification number: G06Q10/06 ,  G06Q10/04 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2203/402

Abstract: A workforce requirement calculation device 10 accepts at least call volume in a particular period of time, an average handle time for a call by the operator, and a maximum queuing time before abandoning queuing of a call, as input parameters, initializes a number of the operators, calculates a probability of queuing of the call using the Erlang C formula based upon at least the call volume and the number of the operators, calculates a call abandonment rate as a service objective based upon at least the probability of queuing of the call and the input parameters, and calculates the workforce requirement for operators in order to meet a predetermined service objective by recurrently repeating the calculation of the probability of queuing of the call and the calculation of the call abandonment rate, with respect to an increase and a decrease in the number of the operators.

Abstract translation: 劳动力要求计算装置10至少接受在特定时间段内的呼叫量，操作者的呼叫的平均处理时间和拒绝呼叫排队之前的最大排队时间作为输入参数来初始化 运营商至少基于呼叫量和运营商的数量，使用Erlang C公式计算呼叫排队的概率，至少基于呼叫排队的概率，计算作为服务对象的呼叫放弃率; 输入参数，并计算运营商的劳动力需求，以便通过循环重复计算呼叫排队的概率和计算呼叫放弃率来满足预定的服务目标，相对于增加和减少 运营商的数量。

公开(公告)号：US08396201B1

公开(公告)日：2013-03-12

申请号：US12603637

申请日：2009-10-22

Applicant: Timothy Noel T ,  Srinivasa Ds ,  Siddharth Tuli

Inventor： Timothy Noel T ,  Srinivasa Ds ,  Siddharth Tuli

IPC: H04M3/42

CPC classification number: H04M3/432 ,  H04M3/42195 ,  H04M2201/12 ,  H04M2201/14

Abstract: A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call requester. The call handling system performs the requested operation, and sends a callback to the call requester, which includes partial results from performance of the requested operation, at selected intervals determined by the delay parameter.

Abstract translation: 呼叫处理系统从呼叫请求者接收请求执行操作的异步呼叫请求，其中呼叫请求包括由呼叫请求者指定的延迟参数。 呼叫处理系统执行所请求的操作，并且以由延迟参数确定的选定间隔向呼叫请求者发送回呼，其包括执行所请求的操作的部分结果。

公开(公告)号：US08346307B2

公开(公告)日：2013-01-01

申请号：US11624950

申请日：2007-01-19

Applicant: Charles A. Eldering

Inventor： Charles A. Eldering

IPC: H04M1/00

CPC classification number: H04M1/0266 ,  G06Q10/107 ,  H04M1/274516 ,  H04M1/274583 ,  H04M3/42348 ,  H04M3/4931 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/554 ,  H04M2242/30 ,  H04M2250/60

Abstract: A method of displaying contact information on a communication device includes storing a plurality of contacts and corresponding statistical information pertaining to communications on a communication device. Input is received relating to the statistical information. The contacts are displayed based on the input and the statistical information.

Abstract translation: 一种在通信设备上显示联系人信息的方法包括在通信设备上存储多个联系人和与通信有关的对应统计信息。 收到有关统计资料的输入。 根据输入和统计信息显示联系人。

公开(公告)号：US08326334B2

公开(公告)日：2012-12-04

申请号：US12622964

申请日：2009-11-20

Applicant: Hyun-Soo Kim ,  Young-Chul Lee ,  Yu-Jin Lee

Inventor： Hyun-Soo Kim ,  Young-Chul Lee ,  Yu-Jin Lee

IPC: H04W4/00

CPC classification number: H04M3/436 ,  H04M2201/12 ,  H04M2201/18

Abstract: An apparatus and a method for managing a spam number in a mobile communication terminal are provided. The method includes determining a spam index for each of at least one phone number using a reception record by phone number, and determining spam number registration or non-registration for each phone number depending on the spam index.

Abstract translation: 提供了一种用于在移动通信终端中管理垃圾信息数量的装置和方法。 该方法包括使用电话号码的接收记录来确定每个至少一个电话号码的垃圾邮件索引，以及根据垃圾邮件索引确定每个电话号码的垃圾信息号码注册或不注册。