公开(公告)号：US08798255B2

公开(公告)日：2014-08-05

申请号：US12414682

申请日：2009-03-31

Applicant: Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

Inventor： Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

IPC: G06F17/27 ,  H04M3/00 ,  H04M5/00 ,  G10L15/14 ,  G10L15/183 ,  G10L15/22 ,  H04M3/51

CPC classification number: G10L15/22 ,  G10L15/142 ,  G10L15/183 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.

Abstract translation: 一种将交互自动划分为多个部分的方法和装置，以便更多地了解交互。 该方法和装置包括训练，其中在培训交互和可用的标签信息上生成模型，以及运行时间，其中模型用于分割进一步的交互。 所述方法和装置对所述交互中的上下文单元进行操作，其中每个上下文单元的特征在于与所述上下文单元的文本，声学或其他特征相关的特征向量。

公开(公告)号：US08743938B2

公开(公告)日：2014-06-03

申请号：US14092484

申请日：2013-11-27

Applicant: Aware, Inc.

Inventor： Christopher Cunningham ,  Jianming Zhu

IPC: H04B3/46

CPC classification number: H04B17/336 ,  H04B3/48 ,  H04L12/2898 ,  H04L41/0631 ,  H04L41/0677 ,  H04L2012/6478 ,  H04M3/085 ,  H04M3/304 ,  H04M3/306 ,  H04M2201/12

Abstract: A modem or associated computing or testing device is configured to detect the presence of one or more faults that affect DSL communications, and upon their detection, generate, for example, an indication, communication or message that recommends corrective action. In this context, a fault is generally caused by one or more unfiltered devices, impulsive noises, malfunctioning modems, or other factor that does not affect measured attenuation or measured noise, but does affect the signal-to-noise ratio (SNR) of the link. In addition to being able to generate a message guiding a user through corrective action, the system can estimate the rate impact of the detected fault.

Abstract translation: 调制解调器或相关联的计算或测试设备被配置为检测影响DSL通信的一个或多个故障的存在，并且在其检测时，生成例如建议纠正动作的指示，通信或消息。 在这种情况下，故障通常由一个或多个未滤波的设备，脉冲噪声，故障调制解调器或不影响测量的衰减或测量的噪声的其他因素引起，但是确实影响了信噪比（SNR） 链接。 除了能够通过纠正措施产生指导用户的消息之外，系统还可以估计检测到的故障的速率影响。

公开(公告)号：US08625761B2

公开(公告)日：2014-01-07

申请号：US12304648

申请日：2007-07-06

Applicant: Haruhiko Fujii ,  Tetsuya Nakagawa

Inventor： Haruhiko Fujii ,  Tetsuya Nakagawa

IPC: H04M1/56 ,  H04M3/42 ,  H04M11/00 ,  H04M1/66

CPC classification number: H04L63/08 ,  G06F21/313 ,  G06F21/43 ,  H04L63/0823 ,  H04M3/02 ,  H04M3/2281 ,  H04M3/229 ,  H04M3/382 ,  H04M3/42195 ,  H04M2201/12

Abstract: A user authentication method is applied to a user authentication apparatus for authentication using a unique ID that is information unique to a communication apparatus. The method includes acquiring a user ID as information identifying a user, and detecting a unique ID corresponding to the user ID from a user ID list. The method also includes making a call with a predetermined number of rings to a communication apparatus having the unique ID. Additionally, the method includes receiving a callback made by a communication apparatus after a predetermined number of rings of the call in response to the call. In addition, the method includes determining whether a unique ID of the communication apparatus having made the callback matches the unique ID of the communication apparatus to which the call has been made, and determining, if there is a match, that a user having the user ID is an authorized user.

Abstract translation: 使用作为通信装置唯一的信息的唯一ID将用户认证方法应用于用户认证装置进行认证。 该方法包括获取用户ID作为识别用户的信息，以及从用户ID列表检测与用户ID相对应的唯一ID。 该方法还包括向具有唯一ID的通信设备进行具有预定数量的振铃的呼叫。 另外，该方法包括响应于该呼叫在通话的预定数量的响铃之后接收由通信设备进行的回叫。 此外，该方法包括确定已进行回叫的通信装置的唯一ID是否与进行了呼叫的通信装置的唯一ID相匹配，并且如果存在匹配，则确定具有该用户的用户 ID是授权用户。

公开(公告)号：US08594648B2

公开(公告)日：2013-11-26

申请号：US13403484

申请日：2012-02-23

Applicant: John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

Inventor： John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

IPC: G06F1/32

CPC classification number: H04W4/16 ,  G06F11/3062 ,  G06F11/324 ,  G06Q10/1093 ,  H04M1/72566 ,  H04M3/42 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/2072 ,  H04W52/0258 ,  H04W52/0261 ,  Y02D70/00

Abstract: Implementing calendar-based power reserve includes identifying a new calendar entry scheduled into a calendar application of a mobile communications device. The new calendar entry specifies a telephone call. Upon determining a priority indicator has been set for the new calendar entry in the calendar application, the calendar-based power reserve also includes directing a power management component of the mobile communications device to reserve an amount of power for the telephone call, and updating a battery power indicator on the mobile communications device to reflect a capacity of a battery of the mobile communications device. The capacity reflects a current amount of available power for the battery minus the amount of power to reserve.

公开(公告)号：US20130202102A1

公开(公告)日：2013-08-08

申请号：US13365307

申请日：2012-02-03

Applicant: Peeyush Jaiswal ,  Aleksas J. Vitenas

Inventor： Peeyush Jaiswal ,  Aleksas J. Vitenas

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/5238 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/551

Abstract: A computer places in a call queue a call having caller identification information. The computer creates a database record that includes the caller identification information of the call placed in the call queue and an aggregate call queue duration value representing the aggregate time that one or more calls having the caller identification information have been in the call queue. The computer calculates a call queue duration for the call, and adds the calculated call queue duration for the call to the aggregate call queue duration value of the database record associated with the caller identification information of the call. If the aggregate call queue duration value exceeds a predetermined value, the computer provides special treatment to the call.

Abstract translation: 计算机将具有呼叫者识别信息的呼叫置于呼叫队列中。 计算机创建数据库记录，其包括呼叫队列中的呼叫的呼叫者识别信息，以及表示具有呼叫者识别信息的一个或多个呼叫已经在呼叫队列中的聚合时间的聚合呼叫队列持续时间值。 计算机计算呼叫的呼叫队列持续时间，并将计算的呼叫队列持续时间添加到与呼叫的呼叫者识别信息相关联的数据库记录的聚合呼叫队列持续时间值。 如果聚合呼叫队列持续时间值超过预定值，则计算机向呼叫提供特殊处理。

公开(公告)号：US08503620B2

公开(公告)日：2013-08-06

申请号：US12455490

申请日：2009-06-01

Applicant: Faith McGary

Inventor： Faith McGary

IPC: H04M1/64

CPC classification number: H04M3/4878 ,  G06Q30/02 ,  H04M3/42017 ,  H04M15/00 ,  H04M15/09 ,  H04M2201/12 ,  H04M2215/66

Abstract: A communication method includes the steps of receiving a call from a caller for connection to a subscriber, attempting a connection to the subscriber and retrieving a media file associated with the subscriber. The media file is played to the caller during a ring-back period of the attempted connection, playing of the media file to the caller is charged to the provider of the media file.

Abstract translation: 通信方法包括以下步骤：接收来自呼叫者的用于连接到用户的呼叫，尝试与用户的连接并检索与用户相关联的媒体文件。 在尝试连接的回铃期间，媒体文件被播放给呼叫者，向媒体文件的播放向媒体文件的提供者收费。

公开(公告)号：US08494142B2

公开(公告)日：2013-07-23

申请号：US12631458

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04L51/12 ,  H04M3/38 ,  H04M2201/12 ,  H04M2201/18

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. One or more time duration thresholds are received for a conference call. The conference call is monitored to determine an attendee duration, a participants duration, and/or a conference call duration. The attendee duration represents the call duration of an attendee of the conference call; the participants duration represents the total call duration of all of the attendees combined; and, the conference call duration represents the call duration of the conference call. The time duration thresholds are compared to the attendee duration, participants duration, and/or conference call duration. Actions are performed by a processor if the attendee duration, participants duration, and/or conference call duration exceeds the time duration thresholds.

公开(公告)号：US08391465B1

公开(公告)日：2013-03-05

申请号：US13016714

申请日：2011-01-28

Applicant: Shane Porter

Inventor： Shane Porter

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M3/5175 ,  H04M3/5237 ,  H04M2201/12

Abstract: A system for automatically collecting, displaying, analyzing and projecting data associated with inbound and outbound calls at a plurality of customer care call centers is presented. The system comprises a computer system, a memory, and an application stored in the memory that, when executed by the computer system, stores inbound call metrics about calls to a plurality of customer care call centers, and stores outbound call metrics about calls directed outbound from the plurality of customer care call centers. The system further determines a current call handling status of the plurality of customer care call centers, projects a future status of the plurality of customer care call centers based on the inbound call metrics, on the outbound call metrics, on the current call handling status, and on a call handling plan, and performs an action based on the projected future status of the plurality of customer care call centers.

Abstract translation: 提出了一种用于在多个客户服务呼叫中心自动收集，显示，分析和投影与入站和出站呼叫相关联的数据的系统。 该系统包括计算机系统，存储器和存储在存储器中的应用，当由计算机系统执行时，存储关于呼叫到多个客户服务呼叫中心的入站呼叫指标，并且存储关于呼叫定向出站的出站呼叫指标 来自多个客户服务呼叫中心。 该系统进一步确定多个客户服务呼叫中心的当前呼叫处理状态，基于呼入呼叫度量，根据当前呼叫处理状态在出站呼叫指标上投射多个客户服务呼叫中心的未来状态， 以及呼叫处理计划，并且基于多个客户服务呼叫中心的预计未来状态来执行动作。

公开(公告)号：US08363788B2

公开(公告)日：2013-01-29

申请号：US12517525

申请日：2007-12-07

Applicant: Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

Inventor： Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/304 ,  H04M3/08 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18

Abstract: A method of detecting that a condition exists that adversely impacts a digital subscriber line service (DSL) over a telephone line shared by the DSL service and a telephone service. The method includes obtaining information regarding operation of the DSL service over a plurality of different time periods, comparing the information for a first of the plurality of time periods with the information for a second of the plurality of time periods, and determining the condition exists based on the comparison.

Abstract translation: 检测通过DSL服务和电话服务共享的电话线对数字用户线路业务（DSL）产生不利影响的状况的检测方法。 该方法包括：获取关于多个不同时间段中的DSL服务的操作的信息，将多个时间段中的第一时间段的第一个信息与多个时间段中的第二时间段的信息进行比较， 比较。

公开(公告)号：US08315250B2

公开(公告)日：2012-11-20

申请号：US12534192

申请日：2009-08-03

Applicant: Jiahua Mao

Inventor： Jiahua Mao

IPC: H04L12/28

CPC classification number: H04L65/1053 ,  H04L47/125 ,  H04L47/70 ,  H04L47/745 ,  H04L47/829 ,  H04M3/02 ,  H04M3/2281 ,  H04M3/229 ,  H04M3/42059 ,  H04M3/42195 ,  H04M2201/12

Abstract: The embodiment of the invention provides a media resource adaptation method, a media gateway controller and a server. In an embodiment of the invention, the services, the CTIS and the MGC are deployed in the center, each dispersed area is only equipped with the access equipment or the resource equipment, the deployment structure is simple, and the maintenance workload is less. The CTIS decides the resource adaptation, and the resource can be extended to the service sides. Therefore, the resource usage is flexible. The user terminal call can obtain the local media services, which reduces the occupancy of a VoIP long-distance link, thus lowering the operation cost. Furthermore, the global share of the media resources is realized, which is favorable for load balance and reduces the cost of redundancy devices.

Abstract translation: 本发明的实施例提供一种媒体资源适配方法，媒体网关控制器和服务器。 在本发明的实施例中，服务，CTIS和MGC部署在中心，每个分散区域仅配备接入设备或资源设备，部署结构简单，维护工作量少。 CTIS决定资源适配，资源可以扩展到服务方。 因此，资源的使用是灵活的。 用户终端呼叫可以获得本地媒体业务，减少了VoIP长途链路的占用，降低了运营成本。 此外，实现了媒体资源的全球份额，有利于负载平衡，降低了冗余设备的成本。