公开(公告)号：US20150131662A1

公开(公告)日：2015-05-14

申请号：US14077101

申请日：2013-11-11

Applicant: Avaya Inc.

Inventor： Deepak RAMESH

IPC: H04L12/707 ,  H04L12/741 ,  H04L12/46 ,  H04L12/751

CPC classification number: H04L45/24 ,  H04L12/4616 ,  H04L12/4633 ,  H04L12/4641 ,  H04L45/02 ,  H04L45/74

Abstract: One or more implementations can include methods, systems and computer readable media for multi-threaded multipath processing. In some implementations, the method can include determining that a next hop for a destination includes a first next hop and a second next hop. The method can also include generating a first packet having a first destination address based on a nickname of a remote switch and on an identifier of a first path. The method can further include generating a second packet having a second destination address based on the nickname of the remote switch and on an identifier of a second path.

Abstract translation: 一个或多个实现可以包括用于多线程多路径处理的方法，系统和计算机可读介质。 在一些实现中，该方法可以包括确定目的地的下一跳包括第一下一跳和第二下一跳。 该方法还可以包括基于远程交换机的昵称和第一路径的标识符来生成具有第一目的地地址的第一分组。 该方法还可以包括基于远程交换机的昵称和第二路径的标识符来生成具有第二目的地地址的第二分组。

公开(公告)号：US20150131501A1

公开(公告)日：2015-05-14

申请号：US14077095

申请日：2013-11-11

Applicant: Avaya Inc.

Inventor： Vivek L. ATREYA ,  Shashi Hosakere Ankaiah ,  M.S Badari Narayana

IPC: H04W52/02

CPC classification number: H04W52/0206 ,  H04W24/08 ,  H04W84/12 ,  H04W88/12 ,  Y02D70/00 ,  Y02D70/142

Abstract: One or more implementations can include methods, systems and computer readable media for elastic wireless control planes. In some implementations, the method can include evaluating one or more elastic wireless control plane mode factors, and partitioning each of a plurality of access points into one of an active mode group and a sleep mode group based on the evaluating. The method can also include determining a number of wireless control plane instances needed based on the partitioning. The method can further include activating the number of wireless control plane instances and shutting down any excess wireless control plane instances beyond the number.

Abstract translation: 一个或多个实现可以包括用于弹性无线控制平面的方法，系统和计算机可读介质。 在一些实施方式中，该方法可以包括评估一个或多个弹性无线控制平面模式因子，并且基于评估将多个接入点中的每一个划分为活动模式组和休眠模式组中的每一个。 该方法还可以包括基于划分来确定所需的无线控制平面实例的数量。 该方法还可以包括激活无线控制平面实例的数量并且关闭超出数量的任何多余的无线控制平面实例。

公开(公告)号：US20150128145A1

公开(公告)日：2015-05-07

申请号：US14072212

申请日：2013-11-05

Applicant: Avaya Inc.

Inventor： Joseph Smyth ,  Paul D'Arcy ,  Neil O'Connor ,  Dawid Nowak ,  Tony McCormack

IPC: G06F9/48

CPC classification number: G06Q10/0631 ,  G06F1/3206 ,  G06F1/329 ,  G06F9/5094 ,  G06Q30/016 ,  G06Q50/06 ,  Y02D10/22 ,  Y02D10/24

Abstract: A system for automated routing or work requests is provided. Particularly, a system for routing work requests in a distributed computing system to minimize an energy cost associated with operating the system is provided. A resource utilization module configured to receive resource utilization information; the resource utilization information including indications of utilization corresponding to a plurality of computing resources is disclosed. Furthermore, an energy consumption module configured to receive energy consumption information; the energy consumption information including indications of energy consumption corresponding to the plurality of computing resources is disclosed. Additionally, a routing module configured to route a work request to one of the plurality of computing resources based at least in part on the received utilization information and the received energy consumption information to minimize energy costs of the plurality of computing resources is disclosed.

Abstract translation: 提供了一种用于自动路由或工作请求的系统。 特别地，提供了一种用于在分布式计算系统中路由工作请求以最小化与操作系统相关联的能量成本的系统。 资源利用模块，被配置为接收资源利用信息; 公开了包括对应于多个计算资源的利用指示的资源利用信息。 此外，能量消耗模块被配置为接收能量消耗信息; 公开了包括与多个计算资源对应的能量消耗的指示的能量消耗信息。 此外，公开了一种路由模块，其被配置为至少部分地基于所接收的利用信息和所接收的能量消耗信息将工作请求路由到所述多个计算资源之一，以最小化所述多个计算资源的能量成本。

公开(公告)号：US20150124945A1

公开(公告)日：2015-05-07

申请号：US14594973

申请日：2015-01-12

Applicant: Avaya Inc.

Inventor： Srikrishna Kurapati ,  Rajesh Mohan ,  Karthikeyan Sadhasivam ,  Satyam Tyagi

IPC: H04M3/436

CPC classification number: H04M3/436 ,  H04L9/3215 ,  H04L9/3231 ,  H04L9/3273 ,  H04L63/126 ,  H04L63/1441 ,  H04L63/1483 ,  H04L2209/56 ,  H04M2203/6054

Abstract: The present invention provides a system, method and apparatus for authenticating calls that is a robust Anti-vishing solution. The present invention can identify Caller ID spoofing, verify dialed number to detect man-in-the middle and verify called party against dialed digits to detect impersonation. This solution can handle calls coming from any phone any where with little impact on user experience. Two separate solutions are tailored for smart phones (communication devices capable of running application software) and traditional phones to reduce the impact to user experience while providing robust verification.

Abstract translation: 本发明提供了一种用于认证作为强大的反维护解决方案的呼叫的系统，方法和装置。 本发明可以识别来电显示欺骗，验证拨号号码以检测中间人员，并根据拨号数字验证被叫方以检测模拟。 该解决方案可以处理来自任何手机的呼叫，对用户体验影响不大。 针对智能手机（能够运行应用软件的通信设备）和传统手机定制了两个独立的解决方案，以减少对用户体验的影响，同时提供强大的验证。

公开(公告)号：US20150120904A1

公开(公告)日：2015-04-30

申请号：US14063285

申请日：2013-10-25

Applicant: Avaya Inc.

Inventor： Shmuel Shaffer ,  Patrick Tendick ,  Sheldon Davis

IPC: H04L29/08 ,  H04L12/26

CPC classification number: H04L67/148 ,  G06F9/544 ,  H04L29/08576 ,  H04L29/08639 ,  H04L67/10 ,  H04L67/14 ,  H04M3/5166 ,  H04M3/5183

Abstract: A first communication session is created with a first application written in first language. A change is detected in first variables in the first application. The first variables are retrieved from the first application in response to detecting a change in the first variables. The first communication session is transferred to a second application written in a second language. A change is detected in a second variable in the second application. The second variable is retrieved from the second application in response to detecting the change in the second variable. A common pair of variables are matched between the first variables and the second variable. The first communication session and the transferred first communication session are associated as a common communication session in response to matching the common pair of variables. One or more of the first plurality of variables is then used by the second application.

Abstract translation: 第一个通信会话是用第一语言编写的第一个应用程序创建的。 在第一个应用程序的第一个变量中检测到更改。 响应于检测到第一变量的变化，从第一应用程序检索第一变量。 第一通信会话被传送到用第二语言编写的第二应用程序。 在第二应用中的第二变量中检测到变化。 响应于检测到第二变量的变化，从第二应用程序检索第二变量。 第一个变量和第二个变量之间匹配一对常见的变量。 第一通信会话和所转移的第一通信会话响应于匹配公共变量对而被关联作为公共通信会话。 第一个多个变量中的一个或多个然后被第二个应用程序使用。

公开(公告)号：US20150120879A1

公开(公告)日：2015-04-30

申请号：US14068839

申请日：2013-10-31

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Kundan Singh ,  Alan B. Johnston

IPC: H04L29/12

CPC classification number: H04L61/2575 ,  H04L61/2514 ,  H04L61/2589 ,  H04L65/608 ,  H04L67/02

Abstract: Providing origin insight via Session Traversal Utilities for Network Address Translation (STUN) messages for web applications, and related methods, systems, and computer-readable media are disclosed herein. In one embodiment, a method for providing origin insight for web applications via STUN messages comprises determining an origin identifier for a web application attempting to send a STUN message to a STUN server; generating the STUN message incorporating the origin identifier for the web application; and transmitting the STUN message to the STUN server. In another embodiment, a method for providing STUN services to web applications comprises receiving a STUN message from a web client, and extracting an origin identifier for a web application. Provision of a STUN service to the web application is determined based on the origin identifier. If the STUN service should not be provided, the STUN message is rejected or disregarded; otherwise the STUN message is processed.

Abstract translation: 本文公开了通过会话遍历实用程序提供用于网络应用程序的网络地址转换（STUN）消息以及相关方法，系统和计算机可读介质的原始洞察。 在一个实施例中，一种用于通过STUN消息为web应用提供原始洞察的方法包括确定尝试向STUN服务器发送STUN消息的web应用的源标识符; 生成包含web应用的原始标识符的STUN消息; 并向STUN服务器发送STUN消息。 在另一个实施例中，用于向web应用提供STUN服务的方法包括从Web客户端接收STUN消息，以及提取web应用的原始标识符。 基于原始标识符确定向Web应用程序提供STUN服务。 如果不提供STUN服务，STUN消息被拒绝或忽略; 否则STUN消息被处理。

公开(公告)号：US09020135B2

公开(公告)日：2015-04-28

申请号：US14023018

申请日：2013-09-10

Applicant: Avaya Inc.

Inventor： David Skiba ,  George W. Erhart ,  Lee Becker ,  Valentine C. Matula

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06F17/28 ,  G06Q50/00 ,  G10L15/18 ,  H04L12/58 ,  G06F17/27

CPC classification number: H04M3/5175 ,  A47L13/20 ,  G06F17/27 ,  G06F17/28 ,  G06Q50/01 ,  G10L15/18 ,  G10L15/1822 ,  H04L51/046 ,  H04L51/32 ,  H04M2201/18 ,  H04M2203/357 ,  H04M2203/551

Abstract: A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog. Before conducting the session with the consumer, past interactions using the dialog are reviewed to determine words, phrases, and other information that caused the dialog to be successful. The information is stored as norms. Upon beginning a new interaction with the dialog, the norms and the past successful dialogs are retrieved and compared to the active dialog while the interaction is on-going. The comparison is then used to ensure that the present active dialog will lead to a successful outcome or to resolve any issued if the outcome is not likely to be successful.

Abstract translation: 联络中心系统可以接收消费者的消息。 然后，系统可以使用对话框与消费者或客户进行交互。 在与消费者进行会议之前，将审查使用对话框的过去交互，以确定导致对话框成功的单词，短语和其他信息。 信息存储为规范。 在与对话框开始新的交互之后，将会检索规范和过去成功的对话框，并将其与活动对话框进行比较，同时进行交互。 然后使用比较来确保当前的活动对话将导致成功的结果，或者如果结果不太可能成功，则解决任何已发布的对话。

公开(公告)号：US20150100940A1

公开(公告)日：2015-04-09

申请号：US14046409

申请日：2013-10-04

Applicant: Avaya Inc.

Inventor： Audris MOCKUS ,  Randy L. HACKBARTH ,  John D. PALFRAMAN

IPC: G06F9/44

CPC classification number: G06F8/70 ,  G06F8/20 ,  G06F8/71 ,  G06F11/3616

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for identifying and remediating risky source files. An example system configured to practice the method can gather data describing each file in a source code repository, and generate, using a weighted algorithm based on empirical relationships between the data and customer-found defects, a risk score for each file in the source code repository, wherein the weighted algorithm prioritizes factors based on predictiveness of defects. Then the system can generate a list of files having risk scores above a threshold, and make risk-mitigation recommendations based on the risk scores. A file can include a single file or a collection of files such as a module. The system can identify, for each file in the list of files having risk scores above the threshold, a respective risk type, and make the risk-mitigation recommendation for each file based on the respective risk type.

Abstract translation: 本文公开了用于识别和修复风险源文件的系统，方法和计算机可读存储介质。 配置为实施该方法的示例系统可以收集描述源代码库中的每个文件的数据，并且使用基于数据和客户发现的缺陷之间的经验关系的加权算法来生成源代码中的每个文件的风险分数 存储库，其中加权算法基于缺陷的预测性优先考虑因素。 然后，系统可以生成具有高于阈值的风险分数的文件列表，并根据风险分数进行风险缓解建议。 一个文件可以包括一个文件或一个文件的集合，如一个模块。 系统可以针对风险分数高于阈值的文件列表中的每个文件识别各自的风险类型，并且基于相应的风险类型对每个文件进行风险缓解建议。

公开(公告)号：US20150095467A1

公开(公告)日：2015-04-02

申请号：US14041342

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Zenon Kuc ,  Roger Lapuh ,  Karthik Gopalakrishnan

IPC: H04L12/24

CPC classification number: H04L41/0803 ,  Y02D30/30

Abstract: Embodiments generally relate to enabling configuration in networks. In one embodiment, a method includes receiving a message from an edge configuration device, wherein the message contains shortest path bridging (SPB) configuration information. The method also includes performing an intermediate system-to-intermediate system (IS-IS) configuration in response to receiving the message.

Abstract translation: 实施例通常涉及在网络中实现配置。 在一个实施例中，一种方法包括从边缘配置设备接收消息，其中所述消息包含最短路径桥接（SPB）配置信息。 该方法还包括响应于接收到消息而执行中间系统到中间系统（IS-IS）配置。

公开(公告)号：US20150095267A1

公开(公告)日：2015-04-02

申请号：US14041570

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Shweta Behere ,  Rahul Buddhisagar

IPC: G06N5/04 ,  H04L29/06

CPC classification number: H04L67/42 ,  G06F16/3329

Abstract: Techniques to dynamically generate real time frequently asked questions from forum data are described. In one embodiment, for example, an apparatus may comprise a preprocessor, a validator, a data module, and a list regenerator. The preprocessor may be operative to receive a user entry to a forum and to generate a processed entry. The validator may be operative to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules. The data module may be operative to receive the processed entry and to determine the accuracy rating of the processed entry. The list regenerator may be operative to receive the processed entry and to regenerate the existing FAQ list into an updated FAQ list including the processed entry. Other embodiments are described and claimed.

Abstract translation: 描述了从论坛数据动态生成实时常见问题的技术。 在一个实施例中，例如，设备可以包括预处理器，验证器，数据模块和列表再生器。 预处理器可操作以接收到论坛的用户条目并产生处理的条目。 验证器可以操作以接收处理的条目，从数据模块接收处理的条目的准确度等级，并且基于准确度等级转发处理的条目以包含在现有的常见问题（FAQ）列表中） 和规则。 数据模块可以操作以接收处理的条目并且确定处理的条目的准确度等级。 列表再生器可以操作以接收处理的条目并将现有的FAQ列表重新生成包括经处理的条目的更新的FAQ列表。 描述和要求保护其他实施例。