公开(公告)号：US09979737B2

公开(公告)日：2018-05-22

申请号：US12346441

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

Inventor： Herbert Willi Artur Ristock ,  S. Michael Perlmutter ,  Brian Galvin

IPC: H04L29/06 ,  G06Q10/06 ,  G06Q10/10 ,  G06Q30/06

CPC classification number: H04L63/126 ,  G06Q10/06 ,  G06Q10/0637 ,  G06Q10/105 ,  G06Q30/06

Abstract: A method, using trust software executing from a machine-readable medium on a computerized appliance operating as a trust authority, to assign to a person, a file, or an enterprise an indication of trustworthiness, includes steps of (a) assembling information concerning the person, file, or enterprise; (b) applying trust logic to the information assembled for individual ones of the persons, files or enterprises to assign a trust score; and (c) storing the score associated with at least an identity of the person, file or enterprise.

公开(公告)号：US20130339205A1

公开(公告)日：2013-12-19

申请号：US13901204

申请日：2013-05-23

Applicant: Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

Inventor： Robbie Vann-Adibe ,  Young J. Shin ,  Charles S. Han ,  Andrew M. Pease ,  S. Michael Perlmutter

IPC: G06Q40/00

CPC classification number: G06Q40/00

Abstract: An asset tracking and reporting system has a network-connected computerized appliance having at least one processor and one or more data repositories, at least one of the data repositories being non-transitory and coded instructions executing on the at least one processor from the at least one non-transitory data repository. The coded instructions causing the system to register individuals or enterprises as users assuming one or more roles, enable users to enter and edit information through interactive interfaces provided, the information regarding individual assets in defined categories, the assets owned by the user, track user activities related to user's assets, connect users to resources to determine value for the individual assets, and to aggregate and report asset valuation according to user identity.

Abstract translation: 资产跟踪和报告系统具有网络连接的计算机化设备，其具有至少一个处理器和一个或多个数据存储库，至少一个数据存储库是至少从至少一个处理器执行的非暂时性和编码指令 一个非临时数据存储库。 编码指令导致系统将个人或企业注册为承担一个或多个角色的用户，使用户能够通过提供的交互界面输入和编辑信息，关于定义类别中的个人资产的信息，用户拥有的资产，跟踪用户活动 与用户资产相关联，将用户连接到资源以确定个人资产的价值，并根据用户身份汇总和报告资产估值。

公开(公告)号：US20100310056A1

公开(公告)日：2010-12-09

申请号：US12480023

申请日：2009-06-08

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M1/64 ,  G06F17/30

CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

公开(公告)号：US20080159521A1

公开(公告)日：2008-07-03

申请号：US11618223

申请日：2006-12-29

Applicant: Dave Sneyders ,  S. Michael Perlmutter ,  Dan Kikinis

Inventor： Dave Sneyders ,  S. Michael Perlmutter ,  Dan Kikinis

IPC: H04M3/00

CPC classification number: H04M3/5158 ,  H04M3/42374

Abstract: A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.

Abstract translation: 用于确定联系人将应答未决出站呼叫的统计概率的方法包括以下步骤：（a）在数据存储库中执行查找以确定联系人相对于网络服务器的存在状态，（b）将所发现的存在状态相等 （c）将存在值与预定系统值进行比较。

公开(公告)号：US10171674B2

公开(公告)日：2019-01-01

申请号：US13646642

申请日：2012-10-05

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/53 ,  H04M3/42 ,  H04M3/51

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

公开(公告)号：US09141772B2

公开(公告)日：2015-09-22

申请号：US13658768

申请日：2012-10-23

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

IPC: H04N7/15 ,  G06F21/30 ,  H04L12/18

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

公开(公告)号：US09092733B2

公开(公告)日：2015-07-28

申请号：US11966913

申请日：2007-12-28

Applicant: Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

IPC: H04M3/00 ,  G06N5/02 ,  H04M3/51

CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于 基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

公开(公告)号：US07872740B2

公开(公告)日：2011-01-18

申请号：US12761691

申请日：2010-04-16

Applicant: Matthew Feinsod ,  Michael Perlmutter

Inventor： Matthew Feinsod ,  Michael Perlmutter

IPC: G01C1/10 ,  G01C21/02 ,  G01C21/24 ,  G01J1/20

CPC classification number: G02B27/646 ,  G02B26/08 ,  G02B27/20 ,  H01S5/005 ,  H01S5/0071

Abstract: A light-emitting apparatus, for enabling a beam of light to be projected on a desired target located a distance away to project the beam on the desired target without any or substantially any undesired movement. The apparatus may include a housing, a light generating device located within the housing and operable to generate a beam of light, a sensing device or devices for sensing an undesired action of the housing, a control circuit operable to provide a control signal corresponding to the sensed undesired action, and a drive device operable to counter act all or at least some of the undesired action of said housing in accordance with said control signal. The sensing device or devices may be one or more gyroscopes, accelerometers or other such devices.

Abstract translation: 一种发光装置，用于使光束能够投影到期望的目标上，距离远离将光束投射在期望的目标上，而没有任何或基本上任何不期望的运动。 该装置可以包括壳体，位于壳体内并且可操作以产生光束的光产生装置，用于感测壳体的不期望的动作的感测装置或装置，可操作以提供对应于所述壳体的控制信号的控制信号 感测到的不期望的动作，以及可操作以根据所述控制信号对所述壳体的所有或至少一些不期望的动作进行反作用的驱动装置。 感测装置或装置可以是一个或多个陀螺仪，加速计或其它这样的装置。

公开(公告)号：US07827290B2

公开(公告)日：2010-11-02

申请号：US11614601

申请日：2006-12-21

Applicant: Brian Galvin ,  S. Michael Perlmutter

Inventor： Brian Galvin ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

公开(公告)号：US07792254B2

公开(公告)日：2010-09-07

申请号：US11003723

申请日：2004-12-02

Applicant: Nikolay Anisimov ,  Petr Makagon ,  Herbert Willi Artur Ristock ,  Andrey Ryabchun ,  Michael Perlmutter ,  Dan Kikinis

Inventor： Nikolay Anisimov ,  Petr Makagon ,  Herbert Willi Artur Ristock ,  Andrey Ryabchun ,  Michael Perlmutter ,  Dan Kikinis

IPC: H04M1/64

CPC classification number: H04M3/4938 ,  G10L15/30 ,  H04M1/2478 ,  H04M1/72561

Abstract: A system for interacting with voice extensible markup language application content includes a content source node connected to a network for rendering availability of voice extensible markup language content and code; a communication device connected to the network for acquiring at least the code rendered available; and a software interface running on the communication device for determining local existence of at least the code acquired and initializing execution of found code. Upon code execution, the content may be played on the communication device without a persistent network connection to the enterprise hosting the content.

Abstract translation: 用于与语音可扩展标记语言应用内容交互的系统包括连接到网络的内容源节点，用于提供语音可扩展标记语言内容和代码的可用性; 连接到所述网络的通信设备，用于至少获取所提供的代码; 以及在所述通信设备上运行的用于确定至少所获取的代码的本地存在并初始化所发现的代码的执行的软件接口。 在代码执行时，内容可以在通信设备上播放，而不需要持续网络连接到托管内容的企业。