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21.发明授权Tool and method for managed support services for PCs and other networked devices 有权用于PC和其他联网设备的受管支持服务的工具和方法公开(公告)号：US08634539B2
公开(公告)日：2014-01-21
申请号：US10993404
申请日：2004-11-19
IPC分类号： H04M3/00
CPC分类号： H04M3/42136 , H04M3/247 , H04M3/42161 , H04M3/42178 , H04M7/006
摘要： An application that resides on a subscriber PC with a constantly updated back-end knowledge base provides solutions to specific problems. The resident application, termed Computer Health and Performance Check (“CHPC”), performs preventative maintenance tasks on the subscriber's PC, such as checking for adware/spyware, viruses, determining whether the disk needs to be defragmented, and the like. In its various embodiments, the system includes a client-side resident PC diagnostic and health performance check tool that is used in conjunction with live customer assistance to provide in-home managed PC support services. Additionally, or in the alternative, customer support is automated with a knowledge base. The system supports VoIP SIP clients to automate and set up certain features.
摘要翻译： 驻留在具有不断更新的后端知识库的用户PC上的应用程序为特定问题提供了解决方案。 称为计算机健康和性能检查（“CHPC”）的常驻应用程序在用户的PC上执行预防性维护任务，例如检查广告软件/间谍软件，病毒，确定磁盘是否需要进行碎片整理等。 在其各种实施例中，系统包括客户端常驻PC诊断和健康性能检查工具，其与实时客户协助结合使用以提供在家管理的PC支持服务。 另外，或者在替代方案中，客户支持是通过知识库自动化的。 该系统支持VoIP SIP客户端自动化和设置某些功能。
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公开(公告)号：US08327127B2
公开(公告)日：2012-12-04
申请号：US12490791
申请日：2009-06-24
CPC分类号： H04L67/2823 , G06F17/30905 , H04L29/06 , H04L67/02 , H04L67/04 , H04L67/303 , H04L69/329
摘要： A user agent in a Web access device transmits an HTTP request for Web content to an origin server. The request contains a set of capabilities of the Web access device. A content authoring mechanism and adaptation determination service on the origin server process the request to determine what transformation is required to make the requested content fit the capabilities of the Web access device. The adaptation determination service invokes a niche transformation service that performs, in response to the content and the capabilities, the necessary transformation. The transformed Web content is transmitted to the user agent.
摘要翻译： Web访问设备中的用户代理将Web内容的HTTP请求发送到原始服务器。 该请求包含Web访问设备的一组功能。 原始服务器上的内容创作机制和适配确定服务处理该请求，以确定使所请求的内容适合于Web访问设备的能力所需的变化。 适应确定服务调用利基转换服务，其响应于内容和能力执行必要的转换。 转换的Web内容被传送给用户代理。
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公开(公告)号：US20110252338A1
公开(公告)日：2011-10-13
申请号：US12757456
申请日：2010-04-09
申请人： Patrick J. ASHER , Joseph Anderson ALFRED , Frank CARIELLO , John Michael DONOVAN , Kenneth Alan DUELL , Sreenivasa Rao GORTI , Adam Heath HERSH , Larry B. PEARSON , Christopher Walker RICE , Sharon Jauer DURHAM , Kelly WILLIAMS , Steven Neil TISCHER , Sanjay MACWAN
发明人： Patrick J. ASHER , Joseph Anderson ALFRED , Frank CARIELLO , John Michael DONOVAN , Kenneth Alan DUELL , Sreenivasa Rao GORTI , Adam Heath HERSH , Larry B. PEARSON , Christopher Walker RICE , Sharon Jauer DURHAM , Kelly WILLIAMS , Steven Neil TISCHER , Sanjay MACWAN
CPC分类号： G06Q10/10
摘要： Unique content generated by a group of individual users is evaluated. First unique content provided by a first user via a social networking website interface is collected at a tangible host server. Second unique content provided by a second user via the social networking website interface is collected at the tangible host server. User input ratings from individual users of the social networking website interface are collected so as to rate the first unique content and second unique content. In a first evaluation stage, the first unique content and second unique content are evaluated based on user input from individual users of the social networking website interface so as to comparatively rank the first unique content and second unique content.
摘要翻译： 评估一组个人用户生成的唯一内容。 由有形主机服务器收集由第一用户经由社交网站界面提供的第一独特内容。 由有形主机服务器收集第二用户通过社交网站界面提供的第二唯一内容。 收集来自社交网站界面的个人用户的用户输入评级，以评估第一唯一内容和第二唯一内容。 在第一评估阶段，基于来自社交网站界面的个人用户的用户输入来评估第一唯一内容和第二唯一内容，以便比较地排列第一唯一内容和第二唯一内容。
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公开(公告)号：US07949105B2
公开(公告)日：2011-05-24
申请号：US12604843
申请日：2009-10-23
IPC分类号： H04M1/64
CPC分类号： H04L67/24 , G06F21/32 , G07C9/00087 , G07C9/00103 , G07C9/00142 , H04L51/00 , H04L51/04 , H04L69/329 , H04M3/382 , H04M3/385 , H04M3/387 , H04M3/42365 , H04M2201/40 , H04M2203/6054
摘要： Methods and systems for operating a communication module is disclosed. Generally, a fingerprint authentication device coupled with a communication module biometrically authenticates a user. The communication module sends an indication that the communication module is active for the user to receive a message based on the biometric authentication of the user. The communication module receives a message for the user that has been routed to the communication module based on the indication that the communication module is active for the user to receive a message.
摘要翻译： 公开了用于操作通信模块的方法和系统。 通常，与通信模块耦合的指纹认证设备生物测量认证用户。 通信模块基于用户的生物认证来发送通信模块有效的指示，供用户接收消息。 通信模块基于通信模块对于用户有效以接收消息的指示，接收已经被路由到通信模块的用户的消息。
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25.发明申请System and Method for Configuring and Operating a Network Based Telephone System 审中-公开用于配置和操作基于网络的电话系统的系统和方法公开(公告)号：US20100020956A1
公开(公告)日：2010-01-28
申请号：US12574326
申请日：2009-10-06
IPC分类号： H04M3/42
CPC分类号： H04M3/42314 , H04L12/2814 , H04L12/2834 , H04L65/1006 , H04L65/1026 , H04L65/1036 , H04L2012/2845 , H04M3/42161 , H04M7/006 , H04M15/06 , H04M2201/42
摘要： The present disclosure provides a system and method to configure and operate a residential telecommunications system. The system may include a residential gateway configured to receive a call and to output call information associated with the call to a telephony feature-processing framework. The system may also include the telephony feature-processing framework configured to activate at least one telephony feature module integrated in the framework in response to receiving the associated call information.
摘要翻译： 本公开提供了一种用于配置和操作住宅电信系统的系统和方法。 该系统可以包括被配置为接收呼叫并将与呼叫相关联的呼叫信息输出到电话功能处理框架的住宅网关。 系统还可以包括电话功能处理框架，其被配置为响应于接收相关联的呼叫信息来激活集成在框架中的至少一个电话特征模块。
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公开(公告)号：US20090260019A1
公开(公告)日：2009-10-15
申请号：US12490791
申请日：2009-06-24
CPC分类号： H04L67/2823 , G06F17/30905 , H04L29/06 , H04L67/02 , H04L67/04 , H04L67/303 , H04L69/329
摘要： A user agent in a Web access device transmits an HTTP request for Web content to an origin server. The request contains a set of capabilities of the Web access device. A content authoring mechanism and adaptation determination service on the origin server process the request to determine what transformation is required to make the requested content fit the capabilities of the Web access device. The adaptation determination service invokes a niche transformation service that performs, in response to the content and the capabilities, the necessary transformation. The transformed Web content is transmitted to the user agent.
摘要翻译： Web访问设备中的用户代理将Web内容的HTTP请求发送到原始服务器。 该请求包含Web访问设备的一组功能。 原始服务器上的内容创作机制和适配确定服务处理该请求，以确定使所请求的内容适合于Web访问设备的能力所需的变化。 适应确定服务调用利基转换服务，其响应于内容和能力执行必要的转换。 转换的Web内容被传送给用户代理。
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公开(公告)号：US07272645B2
公开(公告)日：2007-09-18
申请号：US09866502
申请日：2001-05-25
IPC分类号： G06F15/173
CPC分类号： H04L29/06 , H04L67/1002 , H04L67/101 , H04L67/1014 , H04L67/1036 , H04L67/1038 , H04L67/104 , H04L67/1061 , H04L67/16 , H04L67/32 , H04L69/329 , H04L69/40
摘要： A method of improving the reliability of peer-to-peer network downloads includes the steps of initiating a search from a client on a peer-to-peer network (152). Next, a list of servers is downloaded that satisfies the search (154). At least one of the servers is selected from the list of servers (156). Next, one of a plurality of downloading systems is selected based on a predetermined criteria (158). A file is downloaded using one of the plurality of downloading systems.
摘要翻译： 提高对等网络下载的可靠性的方法包括从对等网络上的客户端发起搜索的步骤（152）。 接下来，下载满足搜索的服务器列表（154）。 从服务器列表中选择至少一个服务器（156）。 接下来，基于预定标准来选择多个下载系统中的一个（158）。 使用多个下载系统之一下载文件。
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公开(公告)号：US07065184B2
公开(公告)日：2006-06-20
申请号：US10806935
申请日：2004-03-23
IPC分类号： H04M1/64
CPC分类号： H04L67/24 , G06F21/32 , G07C9/00087 , G07C9/00103 , G07C9/00142 , H04L51/00 , H04L51/04 , H04L69/329 , H04M3/382 , H04M3/385 , H04M3/387 , H04M3/42365 , H04M2201/40 , H04M2203/6054
摘要： A presence device operable in a first mode and a second mode is associated with a communication device. In the first mode, a user using the presence device is biometrically authenticated and a presence confirmation input is received from the communication device. In the second mode, a user-entered log-in input is received from the communication device. A central presence database is updated to indicate that the communication device is active for the user. A received message which is to be routed to the user is sent to the active device indicated by the central presence database.
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