公开(公告)号：US07360239B2

公开(公告)日：2008-04-15

申请号：US10741732

申请日：2003-12-19

申请人： Baiju D. Mandalia ,  Pradeep P. Mansey

发明人： Baiju D. Mandalia ,  Pradeep P. Mansey

IPC分类号： H04L9/00

CPC分类号： H04L63/0861

摘要： A central system in communication with the one or more applications is configured for storing an identifying information of a user. The identifying information includes a biometric identifying data. The central system is further configured for prompting the user for a confirmatory biometric data when the user accesses any of the one or more voice applications connected to the central system. The system compares the confirmatory biometric data with the biometric identifying data. The system authenticates the user if the confirmatory biometric data matches a portion of the biometric identifying data.

摘要翻译： 与一个或多个应用通信的中央系统被配置为存储用户的识别信息。 识别信息包括生物识别数据。 中央系统还被配置为当用户访问连接到中央系统的一个或多个语音应用中的任何一个时，提示用户确认生物特征数据。 该系统将验证生物特征数据与生物识别数据进行比较。 如果验证生物特征数据与生物特征识别数据的一部分匹配，则系统对用户进行认证。

公开(公告)号：US20080077402A1

公开(公告)日：2008-03-27

申请号：US11534320

申请日：2006-09-22

申请人： Girish Dhanakshirur ,  Baiju D. Mandalia ,  Aimee Silva

发明人： Girish Dhanakshirur ,  Baiju D. Mandalia ,  Aimee Silva

IPC分类号： G10L15/00

CPC分类号： G10L15/22 ,  G10L15/063 ,  G10L15/197

摘要： A method of tuning reusable dialog components within a speech application can include detecting speech recognition events generated from a plurality of recognitions performed for a field of a reusable dialog component. The speech recognition events can be generated over a plurality of interactive voice response sessions. The method also can include automatically computing a suggested value for a tuning parameter corresponding to the field of the reusable dialog component according, at least in part, to the speech recognition events.

摘要翻译： 在语音应用程序内调整可重用对话组件的方法可以包括检测从对可重用对话组件的字段执行的多个识别产生的语音识别事件。 可以在多个交互式语音响应会话上生成语音识别事件。 该方法还可以包括至少部分地根据语音识别事件来自动计算对应于可重用对话部件的字段的调谐参数的建议值。

公开(公告)号：US07046777B2

公开(公告)日：2006-05-16

申请号：US10452359

申请日：2003-06-02

申请人： Vicki L. Colson ,  Brent L. Davis ,  Baiju D. Mandalia ,  Vanessa V. Michelini

发明人： Vicki L. Colson ,  Brent L. Davis ,  Baiju D. Mandalia ,  Vanessa V. Michelini

IPC分类号： H04M1/56

CPC分类号： H04M3/4931 ,  H04M3/493

摘要： A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.

摘要翻译： 一种在交互式语音响应系统内自动获取和/或更新客户地址的方法，包括与客户建立电话连接并识别与客户相关联的电话号码。 可以访问交互式语音响应系统外部的目录辅助数据存储。 可以执行基于电话号码的反向目录搜索以从目录辅助数据存储器检索地址。 检索到的地址可以存储在交互式语音应答系统数据存储器中。

公开(公告)号：US06636890B1

公开(公告)日：2003-10-21

申请号：US08980379

申请日：1997-11-28

申请人： Baiju D. Mandalia

发明人： Baiju D. Mandalia

IPC分类号： G06F1516

CPC分类号： H04L12/2801 ,  H04L51/28 ,  H04N7/165 ,  H04N21/235 ,  H04N21/4786 ,  H04N21/6118

摘要： A method for delivering electronic mail (e-mail) messages over a cable television distribution network comprises the steps of: accepting e-mail messages addressed to e-mail subscribers of the cable television distribution network; respectively associating each the e-mail message with data identifying one of the subscribers; adding an address header from the data identifying the subscribers to each the e-mail message corresponding to the premises of the respective e-mail subscriber; transmitting the e-mail messages and address headers for transmission over the cable distribution network simultaneously with television signals but in a predefined frequency band not carrying the television signals; receiving all e-mail messages transmitted over of the cable television distribution network at each respective premises of the e-mail subscribers; decoding the address headers of the e-mail messages; determining from the address headers whether the e-mail message is addressed to the respective premises; and, if the e-mail is addressed to the respective premises, displaying the e-mail message. The e-mail message can be encrypted prior to transmission with a code from the data identifying the respective subscriber and subsequently decrypting at the subscriber's premises. A stand-alone mailbox for receiving the e-mail messages comprises: a demodulator for receiving all e-mail messages transmitted over of the cable television distribution network; a decoder for the address headers and the e-mail messages; a comparator for determining if the address header of any of the e-mail messages matches an address of the premises for which the mailbox is coded; and, a display for the e-mail messages.

摘要翻译： 一种用于通过有线电视分配网络传送电子邮件（电子邮件）消息的方法包括以下步骤：接收寻址到有线电视分配网络的电子邮件用户的电子邮件; 分别将每个电子邮件消息与识别订户之一的数据相关联; 从识别订户的数据中添加一个地址头，每个电子邮件对应于各个电子邮件用户的房屋; 发送电子邮件消息和地址头，以与电视信号同时在电缆分配网络上传输，但在不携带电视信号的预定义频带中; 接收在电子邮件订户的每个相应房屋处通过有线电视分配网络传送的所有电子邮件; 解码电子邮件的地址标题; 从地址头确定电子邮件消息是否寻址到相应的房屋; 并且如果电子邮件被发送到相应的房屋，则显示该电子邮件消息。 电子邮件消息可以在传输之前用来自标识相应用户的数据的代码进行加密，然后在用户的房屋处理解密。 用于接收电子邮件消息的独立邮箱包括：解调器，用于接收通过有线电视分发网络发送的所有电子邮件消息; 用于地址头和电子邮件消息的解码器; 比较器，用于确定任何电子邮件消息的地址头是否匹配该邮箱被编码的场所的地址; 以及电子邮件的显示。

公开(公告)号：US06507647B1

公开(公告)日：2003-01-14

申请号：US09275759

申请日：1999-03-25

申请人： Baiju D. Mandalia

发明人： Baiju D. Mandalia

IPC分类号： H04M700

CPC分类号： H04L65/104 ,  H04L29/06027 ,  H04L65/1009 ,  H04L65/103 ,  H04L65/1096 ,  H04M3/5158 ,  H04M3/5191 ,  H04M7/1205 ,  H04Q3/0045

摘要： A system for providing bulk calling over a public switched telephone network (PSTN) comprising: an Internet Protocol (IP) telephony gateway for receiving at least one PSTN line; a database connected to the gateway for providing telephone customer information; one or more client information processing units, each unit capable of being linked to at least one IP telephone; and local area network connecting each of the client information processing units with the gateway. In accordance with another embodiment of the present invention, a method and computer readable storage medium that corresponds to the above system.

摘要翻译： 一种用于通过公共交换电话网络（PSTN）提供批量呼叫的系统，包括：用于接收至少一条PSTN线路的因特网协议（IP）电话网关; 连接到网关以提供电话客户信息的数据库; 一个或多个客户端信息处理单元，每个单元能够被链接到至少一个IP电话; 以及将每个客户端信息处理单元与网关连接的局域网。 根据本发明的另一实施例，一种对应于上述系统的方法和计算机可读存储介质。

公开(公告)号：US4991169A

公开(公告)日：1991-02-05

申请号：US227832

申请日：1988-08-02

申请人： Gordon T. Davis ,  Michael G. Ho Lung ,  Baiju D. Mandalia ,  Roland J. Millas ,  Oscar E. Ortega ,  Rafael J. Picon ,  Loran R. Queen ,  Richard H. Robinson ,  William R. Robinson, Jr. ,  Leo A. Sharp, Jr. ,  Jan W. van den Berg

发明人： Gordon T. Davis ,  Michael G. Ho Lung ,  Baiju D. Mandalia ,  Roland J. Millas ,  Oscar E. Ortega ,  Rafael J. Picon ,  Loran R. Queen ,  Richard H. Robinson ,  William R. Robinson, Jr. ,  Leo A. Sharp, Jr. ,  Jan W. van den Berg

IPC分类号： H04M11/06 ,  H04J3/12

CPC分类号： H04J3/12 ,  H04Q2213/13034 ,  H04Q2213/1309 ,  H04Q2213/13103 ,  H04Q2213/13107 ,  H04Q2213/13174 ,  H04Q2213/13199 ,  H04Q2213/13213 ,  H04Q2213/13215 ,  H04Q2213/13292 ,  H04Q2213/13377 ,  H04Q2213/13396

摘要： A dual digital signal processor (DSP) provides real time links between multiple time division channels of a digital carrier system (e.g. T-1) and a host data processor. Operating only on digital signals, internally and at its interfaces to the carrier and host systems, the DSP exchanges data and control signalling information with the carrier system and data and control information with the most processor, converting the data in passage to different digital forms. At the interface to the carrier system, signals are received and transmitted in a form adapted to diverse terminal equipment of users remotely linked to the carrier system via the switched public network. At the host interface, signals are transferred and received in a form suited to the data process requirements of the host system (e.g. data bytes directly representing alphanumeric characters). Thus, the DSP acts as the equivalent of multiple different types of modems in performing required conversions. The DSP may also perform processing services in order to reduce the processing burden on the host system (e.g. parity checking of data, detection of specific character functions in data or specific tones in audio signals, selective routing of voice to host storage for voice mail applications, etc.).

公开(公告)号：US10332071B2

公开(公告)日：2019-06-25

申请号：US11615856

申请日：2006-12-22

申请人： William V. Da Palma ,  Baiju D. Mandalia ,  Victor S. Moore ,  Wendi L. Nusbickel

发明人： William V. Da Palma ,  Baiju D. Mandalia ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC分类号： G06F17/27 ,  G06Q10/10

摘要： The present invention discloses a solution for handling text exchange input in a composite service environment. The method can included a step of conveying text exchange input to an ACM engine. The ACM engine can map the text exchange input to field and variable values of a component services application. A memory of the composite service environment can be updated using the mapping results. Specifically, field and variable values can be updated that are stored in the memory for a session of the component services application for which the text exchange input was provided.

公开(公告)号：US09462126B2

公开(公告)日：2016-10-04

申请号：US12037786

申请日：2008-02-26

申请人： Juan F. Caraballo ,  Baiju D. Mandalia

发明人： Juan F. Caraballo ,  Baiju D. Mandalia

IPC分类号： H04M1/64 ,  H04M3/51 ,  G10L17/00 ,  H04M3/493

CPC分类号： H04M3/5158 ,  G10L17/00 ,  H04M3/4936

摘要： A method for tracking the location of an individual can include selecting a first audio clip from a plurality of audio clips, wherein each audio clip comprises a different question for the individual and wherein a correct answer corresponds to each audio clip. The method can further include initiating a telephone call to a telephone of the individual at a desired location and playing the first audio clip for the individual via the telephone call. The method can further include receiving an oral response to the first audio clip from the individual via the telephone call and executing a speech recognition process upon the oral response. The method can further include comparing the oral response to a voice print of the individual and storing a record indicating that the individual is compliant if the oral response matches the correct answer and the oral response matches the voice print.

摘要翻译： 用于跟踪个人位置的方法可以包括从多个音频剪辑中选择第一音频剪辑，其中每个音频剪辑包括针对个体的不同问题，并且其中正确答案对应于每个音频剪辑。 该方法还可以包括在期望的位置发起对个人的电话的电话呼叫，并通过电话呼叫播放个人的第一音频剪辑。 该方法还可以包括经由电话呼叫从个体接收对第一音频剪辑的口头响应，并在口头响应时执行语音识别过程。 该方法还可以包括将口头响应与个体的语音印刷进行比较，并且如果口头响应与正确答案匹配并且口头响应与语音打印匹配，则存储指示个人是否符合的记录。

公开(公告)号：US09247056B2

公开(公告)日：2016-01-26

申请号：US11680908

申请日：2007-03-01

申请人： Baiju D. Mandalia ,  Victor S. Moore ,  Wendi L. Nusbickel

发明人： Baiju D. Mandalia ,  Victor S. Moore ,  Wendi L. Nusbickel

IPC分类号： H04M1/64 ,  H04M3/51 ,  G10L17/00 ,  H04M3/00

CPC分类号： H04M3/51 ,  G10L17/00 ,  H04M2201/41

摘要： The present invention discloses a contact center with speaker identification and verification (SIV) capabilities. In the invention, a set of contact center components can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, and can provide skills based routing for assigning live agents to callers. The SIV component can analyze speech utterances to determine a speaker identify based upon biometric characteristics of the analyzed speech utterances. Additionally, the SIV component can process speech from contact center sessions. In one embodiment, the SIV component can prevent agent substitutions from occurring of which the call center is unaware. The SIV component can also be used to distinguish whether communication session content was spoken by a contact center agent or a caller.

摘要翻译： 本发明公开了具有说话人识别和验证（SIV）能力的联络中心。 在本发明中，一组联络中心组件可以提供与呼叫者的自动交互式通信，可以为等待与直播代理通信的呼叫者提供队列管理，并且可以提供基于技能的路由以将呼叫者分配给现场代理。 SIV组件可以基于所分析的语音话语的生物特征分析语音话语来确定说话者识别。 另外，SIV组件可以处理来自联络中心会话的语音。 在一个实施例中，SIV组件可以防止呼叫中心不知情的代理发生。 SIV组件也可用于区分通信会话内容是否由联络中心代理或呼叫者发言。

公开(公告)号：US09129599B2

公开(公告)日：2015-09-08

申请号：US11874230

申请日：2007-10-18

申请人： Girish Dhanakshirur ,  Baiju D. Mandalia ,  Wendi L. Nusbickel

发明人： Girish Dhanakshirur ,  Baiju D. Mandalia ,  Wendi L. Nusbickel

IPC分类号： G10L15/06 ,  G10L15/02 ,  G10L17/04 ,  G10L15/065 ,  G10L15/20 ,  G10L15/30 ,  G10L17/26

CPC分类号： G10L15/065 ,  G10L15/02 ,  G10L15/06 ,  G10L15/20 ,  G10L15/30 ,  G10L17/04 ,  G10L17/26 ,  G10L2015/228

摘要： A method for execution on a server for serving presence information, the method for providing dynamically loaded speech recognition parameters to a speech recognition engine, can be provided. The method can include storing at least one rule for selecting speech recognition parameters, wherein a rule comprises an if-portion including criteria and a then-portion specifying speech recognition parameters that must be used when the criteria is met. The method can further include receiving notice that a speech recognition session has been initiated between a user and the speech recognition engine. The method can further include selecting a first set of speech recognition parameters responsive to executing the at least one rule and providing to the speech recognition engine the first set of speech recognition parameters for performing speech recognition of the user.

摘要翻译： 可以提供一种用于在服务器上执行服务呈现信息的方法，用于向语音识别引擎提供动态加载的语音识别参数的方法。 该方法可以包括存储用于选择语音识别参数的至少一个规则，其中规则包括包含条件的if部分和当满足标准时必须使用的当时部分指定语音识别参数。 该方法还可以包括接收在用户和语音识别引擎之间已经发起语音识别会话的通知。 该方法还可以包括响应于执行至少一个规则选择第一组语音识别参数，并向语音识别引擎提供用于执行用户的语音识别的第一组语音识别参数。