Abstract:
An image forming system includes an image forming apparatus and a server. The image forming apparatus transmits to the server image data representing an image. The image is read by the reading device from the recording medium on which the print device prints the image, in response to an instruction to print at the origin of the print area. The server acquires, from the image data transmitted from the image forming apparatus, a printing-complete reference position, as a position where the recording-medium origin is made a reference, in a location printed on the recording medium by the image forming apparatus in response to an instruction to execute printing at the print-area origin, and acquires the displacement as a difference between the acquired printing-complete reference position and the print reference position stored in the storage device.
Abstract:
A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.
Abstract:
A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.
Abstract:
A device management apparatus includes a set content collection circuit and a set content notification circuit. The set content collection circuit collects set contents of a plurality of electronic devices. The set content notification circuit notifies the set contents collected by the set content collection circuit. The set content notification circuit notifies a specific number of set contents with highest ranks in counts of electronic devices having an identical set content.
Abstract:
A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.
Abstract:
A remote management system includes a device management service having multiple instances that performs parallel distributed processing through the instances and a worker service having multiple instances that performs parallel distributed processing through the instances. Each instance of the device management service acquires the status of processing related to the recovery of the relevant instance from counter information, and stores the status of the processing related to the recovery of the relevant instance in the counter information when having performed the processing. Each instance of the worker service acquires the status of processing related to the recovery of an instance of the device management service from the counter information, and stores the status of the processing related to the recovery of the instance of the device management service in the counter information when having performed the processing.
Abstract:
A remote maintenance server includes a processor that operates as a remote panel function start instruction receiving unit that receives an instruction to start a remote panel function from a user via the user terminal and the user operation server, a relay server determining unit that determines the relay server to be used when executing the remote panel function, a verification information writing unit that writes verification information in the cache server, the verification information being used when the relay server relays connection, and a connection command sending unit that sends a connection command to the image forming apparatus that executes the remote panel function via the connection server, the connection command instructing to connect to the relay server to be used.
Abstract:
A remote communication control system includes a session relay system and a session management unit. The session relay system relays a session between an image forming apparatus and an electronic device by associating a connection established with the image forming apparatus with a connection established with the electronic device. The electronic device is located outside a network to which the image forming apparatus belongs. The session management unit manages the session. When the electronic device requests a start of the session, the session management unit causes the image forming apparatus to install an application required to establish the session.
Abstract:
A remote maintenance system includes: a remote maintenance server; and one or more image forming apparatuses, the server including an operation input unit, a display unit, a storage unit that stores panel programs, a communication unit, an image forming apparatus database in which functions are registered, and a manager circuit that acquires, when a serviceman instructs restoration, the panel program to be restored from the storage unit, analyzes which of the functions is to be invoked by the panel program, compares, by referencing the database, the function of the restore-destination apparatus and the function to be invoked, and determines whether the restore-destination apparatus executes the panel program, and instructs the restore-destination apparatus to restore the panel program when it executes the panel program, each image forming apparatus restoring, when receiving a restore instruction, the panel program based on the instruction.
Abstract:
A mobile device receives a latest version of firmware with a firmware management system that manages firmware and receives a current version of firmware in an image forming apparatus through close-range communication with the image forming apparatus. The mobile device determines whether or not a later version than the current version of firmware in the image forming apparatus exists based on the latest version of firmware and the current version of firmware that are received.