Device management system, device management method, and storage medium
    22.
    发明授权
    Device management system, device management method, and storage medium 有权
    设备管理系统,设备管理方法和存储介质

    公开(公告)号:US09531786B2

    公开(公告)日:2016-12-27

    申请号:US14332300

    申请日:2014-07-15

    CPC classification number: H04L67/025 G06F3/0481 G06F3/1454 G09G2340/10

    Abstract: A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.

    Abstract translation: 设备管理系统包括电子设备和远程维护服务器。 电子设备向用户显示操作画面。 远程维护服务器包括透明面板管理部分,其基于在服务终端设备上执行的服务人员的操作,在虚拟透明面板上绘制引导图像,并使电子设备在虚拟透明面板上叠加并显示虚拟透明面板 操作画面。

    Image forming system and monitoring method in which an image forming apparatus is monitored via a server
    23.
    发明授权
    Image forming system and monitoring method in which an image forming apparatus is monitored via a server 有权
    图像形成系统和监视方法,其中通过服务器监视图像形成装置

    公开(公告)号:US09497351B1

    公开(公告)日:2016-11-15

    申请号:US15131600

    申请日:2016-04-18

    Abstract: A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.

    Abstract translation: 服务器,图像形成装置,图像形成系统或监视方法允许管理员直观地,直观地掌握图像形成装置的状态,并且有助于减少网络通信的负担。 服务器具有模板代码/字符数据获取器,其从具有显示面板图像的显示的图像形成装置获取对应于面板图像中包括的模板图像的模板代码和面板图像中包括的字符数据; 以及面板图像生成器,其从存储模板图像的存储器读取与所述模板代码相对应的模板图像,并且通过将从所述图像形成装置获取的模板图像读取和文字数据组合在一起而生成面板图像。

    DEVICE MANAGEMENT SYSTEM, DEVICE MANAGEMENT METHOD, AND STORAGE MEDIUM
    25.
    发明申请
    DEVICE MANAGEMENT SYSTEM, DEVICE MANAGEMENT METHOD, AND STORAGE MEDIUM 有权
    设备管理系统,设备管理方法和存储介质

    公开(公告)号:US20150026585A1

    公开(公告)日:2015-01-22

    申请号:US14332300

    申请日:2014-07-15

    CPC classification number: H04L67/025 G06F3/0481 G06F3/1454 G09G2340/10

    Abstract: A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.

    Abstract translation: 设备管理系统包括电子设备和远程维护服务器。 电子设备向用户显示操作画面。 远程维护服务器包括透明面板管理部分,其基于在服务终端设备上执行的服务人员的操作,在虚拟透明面板上绘制引导图像,并使电子设备在虚拟透明面板上叠加并显示虚拟透明面板 操作画面。

    Information processing system
    26.
    发明授权

    公开(公告)号:US11487623B2

    公开(公告)日:2022-11-01

    申请号:US16893756

    申请日:2020-06-05

    Abstract: A remote management system includes a device management service having multiple instances that performs parallel distributed processing through the instances and a worker service having multiple instances that performs parallel distributed processing through the instances. Each instance of the device management service acquires the status of processing related to the recovery of the relevant instance from counter information, and stores the status of the processing related to the recovery of the relevant instance in the counter information when having performed the processing. Each instance of the worker service acquires the status of processing related to the recovery of an instance of the device management service from the counter information, and stores the status of the processing related to the recovery of the instance of the device management service in the counter information when having performed the processing.

    Remote management system and information processing method

    公开(公告)号:US10698642B2

    公开(公告)日:2020-06-30

    申请号:US16445502

    申请日:2019-06-19

    Abstract: A remote maintenance server includes a processor that operates as a remote panel function start instruction receiving unit that receives an instruction to start a remote panel function from a user via the user terminal and the user operation server, a relay server determining unit that determines the relay server to be used when executing the remote panel function, a verification information writing unit that writes verification information in the cache server, the verification information being used when the relay server relays connection, and a connection command sending unit that sends a connection command to the image forming apparatus that executes the remote panel function via the connection server, the connection command instructing to connect to the relay server to be used.

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