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    INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
    21.
    发明申请
    INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE 有权
    根据客户预先配置的时间表进行交互请求处理

    公开(公告)号：US20150049869A1

    公开(公告)日：2015-02-19

    申请号：US13969442

    申请日：2013-08-16

    申请人： Yevgeniy Petrovykh ,  Herbert Willi Artur Ristock ,  Vidas Placiakis ,  Alex Petrov

    发明人： Yevgeniy Petrovykh ,  Herbert Willi Artur Ristock ,  Vidas Placiakis ,  Alex Petrov

    IPC分类号： H04M3/523 ,  H04M3/51

    CPC分类号： H04M3/5231 ,  G06Q10/06311 ,  H04M3/5158 ,  H04M3/5191 ,  H04M2203/2072 ,  H04M2242/28

    摘要： An apparatus is provided and includes a processor and a memory, the memory storing instructions that when executed from a non-transitory physical medium by the processor cause the processor to detect when a request for interaction that is configured for a scheduled processing is received or otherwise registered at a service access point associated with a contact center, identify schedule data from the request and add the schedule data along with a request identification and a location identifier to a scheduling and reporting application, consult a contact center interaction routing system in response to determining that the scheduled interaction request is to be processed, and route or cause processing of the interaction request based on the schedule data. According to one embodiment, the schedule data includes a scheduled time and date for processing the request.

    摘要翻译： 提供了一种装置并且包括处理器和存储器，所述存储器存储当由处理器从非暂时物理介质执行时使处理器检测何时接收到针对调度处理配置的交互请求或其他方式的指令 注册在与联络中心相关联的服务接入点处，从请求中识别调度数据，并将调度数据连同请求标识和位置标识符一起添加到调度和报告应用中，响应于确定 要处理调度的交互请求，并根据调度数据路由或引起交互请求的处理。 根据一个实施例，调度数据包括用于处理请求的调度时间和日期。

    System and apparatus for pre-routing network events
    25.
    发明授权
    System and apparatus for pre-routing network events 有权
    用于预路由网络事件的系统和设备

    公开(公告)号：US07272627B2

    公开(公告)日：2007-09-18

    申请号：US10079328

    申请日：2002-02-19

    申请人： Yevgeniy Petrovykh

    发明人： Yevgeniy Petrovykh

    IPC分类号： G06F15/16

    CPC分类号： H04L45/00 ,  G06Q10/107 ,  H04L45/306 ,  H04L45/308 ,  H04L51/14 ,  H04L51/26 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

    摘要： A pre-routing software system for treating incoming network events according to event importance prior to agent-level routing in a communication center network is disclosed. The system includes at least one network interface for receiving incoming events, a parsing engine for parsing electronic messages and documents, at least one communication interface for enabling communication with connected routing, queuing, and automated response systems, and a determination module for determining pre-treatment of received events. In preferred application, incoming network events are parsed according to a rules set and determination of pre-treatment is made for each event according to the rules set. In some embodiments, the system is used in conjunction with one or more virtual, priority-based queuing systems.

    摘要翻译： 公开了一种用于在通信中心网络中的代理级别路由之前根据事件重要性来处理传入网络事件的预路由软件系统。 该系统包括用于接收传入事件的至少一个网络接口，用于解析电子消息和文档的解析引擎，用于实现与所连接的路由，排队和自动响应系统的通信的至少一个通信接口， 治疗收到的事件。 在优选应用中，根据规则集解析传入网络事件，并且根据规则集对每个事件进行预处理的确定。 在一些实施例中，系统与一个或多个虚拟的基于优先级的排队系统结合使用。