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    Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
    1.
    发明授权
    Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance 有权
    监控和排名网络访问者的方法，征求更高排名的访问者进行实时协助

    公开(公告)号：US09519906B2

    公开(公告)日：2016-12-13

    申请号：US12339937

    申请日：2008-12-19

    申请人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    发明人： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

    IPC分类号： G06F7/00 ,  G06F17/30 ,  G06Q30/02

    CPC分类号： G06Q30/02 ,  G06F17/30899

    摘要： A ranking system ranks visitors to a Web site using one or more instances of machine-readable code executable from a digital medium accessible to a Web server. The code tracks visitor behavior while browsing the web site, and a visitor ranking module resident on the digital medium accepts information documented by the one or more instances of machine readable code and assigns rank values to one or more of the visitors. The ranking module ranks visitors at the Web-site based on logic and rules for interpreting visitor behavior and for applies a value to the visitor in real time based on that interpretation, and values applied at or above a preprogrammed level trigger solicitation of the visitor so ranked to engage in interaction including live assistance.

    摘要翻译： 排名系统使用一个或多个可从Web服务器可访问的数字媒体中执行的机器可读代码实例，将访问者排列到网站。 该代码在浏览网站时跟踪访问者行为，并且驻留在数字媒体上的访问者排名模块接受由机器可读代码的一个或多个实例记录的信息，并将等级值分配给一个或多个访问者。 排名模块根据用于解释访问者行为的逻辑和规则对访问者进行排名，并根据该解释对访问者实时应用值，以及应用于预编程级别以上的值触发访问者的请求 排名参与互动，包括现场援助。

    System and Apparatus for Pre-Routing Network Events
    4.
    发明申请
    System and Apparatus for Pre-Routing Network Events 失效
    用于预路由网络事件的系统和设备

    公开(公告)号：US20080002822A1

    公开(公告)日：2008-01-03

    申请号：US11856603

    申请日：2007-09-17

    申请人： Yevgeniy Petrovykh

    发明人： Yevgeniy Petrovykh

    IPC分类号： H04M3/00

    CPC分类号： H04L45/00 ,  G06Q10/107 ,  H04L45/306 ,  H04L45/308 ,  H04L51/14 ,  H04L51/26 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

    摘要： A pre-routing software system for treating incoming network events according to event importance prior to agent-level routing in a communication center network is disclosed. The system includes at least one network interface for receiving incoming events, a parsing engine for parsing electronic messages and documents, at least one communication interface for enabling communication with connected routing, queuing, and automated response systems, and a determination module for determining pre-treatment of received events. In preferred application, incoming network events are parsed according to a rules set and determination of pre-treatment is made for each event according to the rules set. In some embodiments, the system is used in conjunction with one or more virtual, priority-based queuing systems.

    摘要翻译： 公开了一种用于在通信中心网络中的代理级别路由之前根据事件重要性来处理传入网络事件的预路由软件系统。 该系统包括用于接收传入事件的至少一个网络接口，用于解析电子消息和文档的解析引擎，用于实现与所连接的路由，排队和自动响应系统的通信的至少一个通信接口， 治疗收到的事件。 在优选应用中，根据规则集解析传入网络事件，并且根据规则集对每个事件进行预处理的确定。 在一些实施例中，系统与一个或多个虚拟的基于优先级的排队系统结合使用。

    System and apparatus for pre-routing network events
    8.
    发明授权
    System and apparatus for pre-routing network events 有权
    用于预路由网络事件的系统和设备

    公开(公告)号：US07853717B2

    公开(公告)日：2010-12-14

    申请号：US12331666

    申请日：2008-12-10

    申请人： Yevgeniy Petrovykh

    发明人： Yevgeniy Petrovykh

    IPC分类号： G06F15/16

    CPC分类号： H04L45/00 ,  G06Q10/107 ,  H04L45/306 ,  H04L45/308 ,  H04L51/14 ,  H04L51/26 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/148

    摘要： A pre-routing software system for treating incoming network events according to event importance prior to agent-level routing in a communication center network is disclosed. The system includes at least one network interface for receiving incoming events, a parsing engine for parsing electronic messages and documents, at least one communication interface for enabling communication with connected routing, queuing, and automated response systems, and a determination module for determining pre-treatment of received events. In preferred application, incoming network events are parsed according to a rules set and determination of pre-treatment is made for each event according to the rules set. In some embodiments, the system is used in conjunction with one or more virtual, priority-based queuing systems.

    摘要翻译： 公开了一种用于在通信中心网络中的代理级别路由之前根据事件重要性来处理传入网络事件的预路由软件系统。 该系统包括用于接收传入事件的至少一个网络接口，用于解析电子消息和文档的解析引擎，用于实现与所连接的路由，排队和自动响应系统的通信的至少一个通信接口， 治疗收到的事件。 在优选应用中，根据规则集解析传入网络事件，并且根据规则集对每个事件进行预处理的确定。 在一些实施例中，系统与一个或多个虚拟的基于优先级的排队系统结合使用。