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    Data processing system with block attribute-based vocalization mechanism
    21.
    发明授权
    Data processing system with block attribute-based vocalization mechanism 失效
    数据处理系统具有基于块属性的发声机制

    公开(公告)号：US06751593B2

    公开(公告)日：2004-06-15

    申请号：US09779499

    申请日：2001-02-09

    申请人： Hideo Tetsumoto

    发明人： Hideo Tetsumoto

    IPC分类号： G10L1300

    CPC分类号： H04M3/4938 ,  H04M7/12 ,  H04M2201/16 ,  H04M2201/40

    摘要： A data processing unit which vocalizes web page data, including non-textual information contained therein, such as font size specifications. A call reception unit accepts a call signal from a user's telephone set. A speech recognition unit recognizes the user's verbal messages received from the telephone set. When a request for a particular web page is detected by the speech recognition unit, a web page data collector makes access to the requested web page to obtain its web page data. A text data extractor extracts every block of text data from the obtained web page data. An attribute extractor extracts attributes of each block extracted by the text data extractor. A vocalization order decision unit determines in what order to vocalize the blocks, evaluating the attributes of each block extracted by the attribute extractor. A vocalizer converts text data contained in the blocks into speech, based on the block vocalization order determined by the vocalization order decision unit.

    摘要翻译： 一种数据处理单元，其发送网页数据，包括其中包含的非文本信息，诸如字体大小规格。 呼叫接收单元从用户的电话机接收呼叫信号。 语音识别单元识别用户从电话机接收的口头消息。 当由语音识别单元检测到特定网页的请求时，网页数据收集器访问所请求的网页以获得其网页数据。 文本数据提取器从获取的网页数据中提取每个文本数据块。 属性提取器提取由文本数据提取器提取的每个块的属性。 发声顺序决定单元以什么顺序确定发声块，评估由属性提取器提取的每个块的属性。 基于由发声顺序决定单元确定的块发声顺序，发声器将包含在块中的文本数据转换为语音。

    Electronic directory system and method
    22.
    发明授权
    Electronic directory system and method 失效
    电子目录系统和方法

    公开(公告)号：US06320943B1

    公开(公告)日：2001-11-20

    申请号：US08874004

    申请日：1997-06-12

    申请人： David James Borland

    发明人： David James Borland

    IPC分类号： H04M1500

    CPC分类号： H04M1/575 ,  H04M1/274583 ,  H04M1/56 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/4931 ,  H04M2201/16 ,  H04M2242/22

    摘要： An electronic directory and corresponding communication device is disclosed. The directory includes telecommunications numbers. The directory may further include priority information associated with each number which is used when accessing the directory to facilitate usability. The priority information may include an indication of usage of the communication device corresponding to the directory such that access to the directory is based on usage. The directory may be built up using caller identification information received with incoming calls and may searched to retrieve a desired number.

    摘要翻译： 公开了电子目录和对应的通信装置。 该目录包括电信号码。 目录还可以包括与访问目录时使用的每个号码相关联的优先级信息，以便于可用性。 优先级信息可以包括对应于目录的通信设备的使用的指示，使得对目录的访问基于使用。 可以使用接收到的呼叫的呼叫者识别信息来建立目录，并且可以搜索以获取所需的号码。

    MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
    23.
    发明申请
    MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND 审中-公开

    公开(公告)号：US20190191031A1

    公开(公告)日：2019-06-20

    申请号：US15847110

    申请日：2017-12-19

    申请人： Avaya Inc.

    发明人： Neil O'Connor ,  Amit Mishra ,  Joel Ezell

    IPC分类号： H04M3/51

    CPC分类号： H04M3/5158 ,  G06N7/005 ,  G06Q10/10 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/558

    摘要： As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the customer or agent's request, initiating a second channel that delays the interaction will having limited acceptance and, in some jurisdictions, may be illegal. By nailing-up an agent half-communication with a number of channels, agents maintain a perpetual connection comprising an agent half-communication to a server, such as one serving as a media anchor point, share point, etc. The customer half-connection is established to a server and the agent, already connected, is joined. As a result, the customer experiences a greatly reduced delay between the time they answer and being greeted by an agent, regardless of the media type or types utilized.

    Managing contact attempts to an account in a contact center
    24.
    发明授权
    Managing contact attempts to an account in a contact center 有权

    公开(公告)号：US09998595B1

    公开(公告)日：2018-06-12

    申请号：US15229817

    申请日：2016-08-05

    申请人： Noble Systems Corporation

    发明人： Andy E. Perdue ,  Karl H. Koster

    IPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/46

    CPC分类号： H04M3/5158 ,  H04M3/46 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    摘要： A party associated with multiple contact addresses, such as a home, cell, and/or work telephone numbers, is contacted by a dialer using a contact attempt sequence that defines how the various contact addresses are used. A graphical user interface allows a user to create a visual representation of the contact attempt sequence flow for contacting the party, e.g., a template, where logic is defined indicating how and when the various contact addresses are to be used. Thus, in one instance, the dialer may use the template to make multiple attempts to reach the party using first their home number and then their cell phone number, and if such attempts are unsuccessful, then make a further attempt to the reach the party using their work number, wherein attempts to reach the party using the home, cell, and/or work phone numbers may be limited over one or more defined time periods.

    MOBILITY BONDING NETWORK
    25.
    发明申请
    MOBILITY BONDING NETWORK 审中-公开

    公开(公告)号：US20180159980A1

    公开(公告)日：2018-06-07

    申请号：US15888396

    申请日：2018-02-05

    申请人： Avaya Inc.

    发明人： David Chavez ,  Gregory D. Weber

    IPC分类号： H04M3/51 ,  H04M3/54 ,  H04L29/08 ,  H04M3/42 ,  H04M3/523

    CPC分类号： H04L67/146 ,  H04L12/1496 ,  H04L65/1096 ,  H04L67/02 ,  H04L67/04 ,  H04M3/42059 ,  H04M3/4285 ,  H04M3/44 ,  H04M3/5235 ,  H04M3/543 ,  H04M2201/16

    摘要： Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.