公开(公告)号：US20070081639A1

公开(公告)日：2007-04-12

申请号：US11236903

申请日：2005-09-28

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: H04M11/00

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：US20070081636A1

公开(公告)日：2007-04-12

申请号：US11237081

申请日：2005-09-28

Applicant: Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel ,  Mukul Jain

IPC: H04M1/64

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract translation: 描述了处理传入消息的方法和装置。 该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。 此后，可以识别与关键字相关联的预定动作，并且可以执行动作。 在示例实施例中，预定义动作可以是消息的优先级，提示消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息 预期接收者等。 在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

公开(公告)号：US20070036298A1

公开(公告)日：2007-02-15

申请号：US11196368

申请日：2005-08-03

Applicant: Mukul Jain ,  Martin Eppel ,  Aaron Tong ,  Labhesh Patel

Inventor： Mukul Jain ,  Martin Eppel ,  Aaron Tong ,  Labhesh Patel

IPC: H04M1/64

CPC classification number: H04M3/42238 ,  H04M3/382

Abstract: A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 一种用于企业的系统和方法包括：电话设备，用于接收从呼叫者向被叫方发送的呼入呼叫，所述电话设备在所述企业内的多个人之间共享。 具有在企业的PBX系统上运行的代码的软件或硬件（固件）模块在将来电连接到电话设备之前将应答来电的人认证为被叫方。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070025544A1

公开(公告)日：2007-02-01

申请号：US11173605

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/5232

Abstract: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.

Abstract translation: 一种用于自动呼叫分配的方法包括通过自动呼叫分配器接收呼叫分配并识别代理来处理来话呼叫。 该方法包括将代理转换到转换状态以保留用于处理来话呼叫的代理。 转换状态阻止代理参与较低优先级的呼叫。

公开(公告)号：US20070015497A1

公开(公告)日：2007-01-18

申请号：US11173052

申请日：2005-07-01

Applicant: Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

Inventor： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC: H04M3/00

CPC classification number: H04M3/48 ,  H04M2203/551

Abstract: A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Abstract translation: 一种用于提供接触尝试服务的方法包括：通过第一通信方法检测第一用户尝试联系第二用户，并通过第二通信方法检测第一用户与第二用户之间的联系。 该方法还包括移除与第一用户尝试通过第一通信方法联系第二用户的尝试相关联的联系人尝试指示符。

公开(公告)号：US20060262921A1

公开(公告)日：2006-11-23

申请号：US11133933

申请日：2005-05-20

Applicant: Martin Eppel ,  Labhesh Patel ,  Aaron Tong

Inventor： Martin Eppel ,  Labhesh Patel ,  Aaron Tong

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M2203/552

Abstract: A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20060256954A1

公开(公告)日：2006-11-16

申请号：US11125632

申请日：2005-05-10

Applicant: Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

Inventor： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M3/323 ,  H04M2203/403

Abstract: A method for providing training to agents of an automatic call distribution center includes determining whether an agent is idle and, in response to determining that the agent is idle, initiating playback of a recorded training call to the agent. Additionally, the method includes receiving an incoming call from a caller for connection with one of a plurality of agents. Also, the method includes terminating playback of the recorded training call and connecting the agent to the incoming call.

Abstract translation: 用于向自动呼叫分配中心的代理提供训练的方法包括确定代理是否空闲，并且响应于确定代理空闲，启动对代理的记录的训练呼叫的回放。 另外，该方法包括从呼叫者接收来自多个代理之一的连接的呼入。 此外，该方法包括终止记录的训练呼叫的重放并将该代理连接到来电。

公开(公告)号：US20060245567A1

公开(公告)日：2006-11-02

申请号：US11117247

申请日：2005-04-27

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42093 ,  H04M3/42365 ,  H04M7/006 ,  H04M2201/38

Abstract: A method for facilitating a data session in a communications environment is provided that includes receiving, at a first endpoint, a call that was initiated by a second endpoint. The first endpoint is already engaged in a previous call. The method further includes invoking a reverse eCamp-On™ feature in response to receiving the call from the second endpoint such that the first endpoint initiates a new call to the second endpoint once the previous call is completed.

Abstract translation: 提供了一种用于促进在通信环境中的数据会话的方法，其包括在第一端点处接收由第二端点发起的呼叫。 第一个端点已经进行了以前的呼叫。 该方法还包括响应于接收到来自第二端点的呼叫来调用反向eCamp-On TM特征，使得第一端点一旦前一次呼叫完成就启动对第二端点的新呼叫。

公开(公告)号：US20060208889A1

公开(公告)日：2006-09-21

申请号：US11078927

申请日：2005-03-10

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G08B13/14 ,  G06F17/00

CPC classification number: G06Q30/02

Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan. For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a “send” option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like.

Abstract translation: 公开了用于为一个或多个特定产品自动联系服务中心的方法和装置的方法和装置，以及关于任何类型的物品接触其他类型的实体。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定物品（例如，故障产品）的RFID。 然后基于RFID扫描来接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等。

公开(公告)号：US20060146735A1

公开(公告)日：2006-07-06

申请号：US11030832

申请日：2005-01-06

Applicant: Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

IPC: H04Q11/00

CPC classification number: H04Q11/04 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13098 ,  H04Q2213/1324 ,  H04Q2213/13292 ,  H04Q2213/13389

Abstract: A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.

Abstract translation: 使用说话者选择来提供会议服务的方法包括在多个端点之间主办会议，并从多个端点接收多个媒体流。 多个媒体流各自包括电源指示符。 该方法包括对功率指示器进行归一化以确定多个媒体流中的每一个的归一化功率指示符，并且基于多个媒体流的归一化功率指示符，选择用于处理为多个媒体流的多个媒体流的第一数量 会议流。 该方法还包括将所选择的多个媒体流的所选择的第一个数量处理成会议流，并将会议流传送到多个端点中的至少一些。