Sensing peripheral heuristic evidence, reinforcement, and engagement system

    公开(公告)号:US12205450B2

    公开(公告)日:2025-01-21

    申请号:US17894939

    申请日:2022-08-24

    Abstract: Systems and methods for identifying a condition associated with an individual in a home environment are provided. Sensors associated with the home environment detect data, which is captured and analyzed by a local or remote processor to identify the condition. In some instances, the sensors are configured to capture data indicative of electricity use by devices associated with the home environment, including, e.g., which devices are using electricity, what date/time electricity is used by each device, how long each device uses electricity, and/or the power source for the electricity used by each device. The processor analyzes the captured data to identify any abnormalities or anomalies, and, based upon any identified abnormalities or anomalies, the processor determines a condition (e.g., a medical condition) associated with an individual in the home environment. The processor generates and transmits a notification indicating the condition associated with the individual to a caregiver of the individual.

    VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY ASSURANCE

    公开(公告)号:US20250023985A1

    公开(公告)日:2025-01-16

    申请号:US18904541

    申请日:2024-10-02

    Inventor: Sylvia Hernandez

    Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

    Autonomous vehicle maneuver system for emergency vehicles and non-standard traffic flow

    公开(公告)号:US12190726B2

    公开(公告)日:2025-01-07

    申请号:US18225436

    申请日:2023-07-24

    Inventor: Matthew L. Floyd

    Abstract: Systems and methods are provided that may to cause autonomous navigation of autonomous vehicles in the case of non-standard traffic flows such as police stops, emergency vehicle passing, construction sites, vehicle collision sites, and other non-standard road conditions. An entity associated with the non-standard traffic flow (e.g., an emergency vehicle, road sign, barrier, etc.) may transmit or broadcast a control signal to be received (or otherwise detected) at one or more autonomous vehicles. Each autonomous vehicle, upon receiving the control signal, may autonomously navigate in accordance with the control signal, thus mitigating or eliminating dangers associated with non-standard traffic flows.

    Computing cluster health reporting engine

    公开(公告)号:US12181954B2

    公开(公告)日:2024-12-31

    申请号:US17834832

    申请日:2022-06-07

    Abstract: A cluster health reporting engine may be a software tool which generates compiled health data reported by data collection hosts, being health data of computing resources of backend computing clusters whose failure during the ordinary course of data query and processing functions may impede the normal functioning of those data query and processing functions. Such techniques may generate compiled health data reported by a data collection host for a particular host of a computing cluster, enabling administrative personnel to quickly narrow specificity of health data reported. Such techniques may aggregate health data reported by a data collection host over a dimension of hosted services, and may configure a reporting sub-system to visualize this aggregated health data, enabling administrative personnel to quickly view storage capacity consumed by various hosted services and identify hosted services or sub-services generating adverse health data by visual highlighting.

    VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY ASSURANCE

    公开(公告)号:US20240422263A1

    公开(公告)日:2024-12-19

    申请号:US18817155

    申请日:2024-08-27

    Inventor: Sylvia Hernandez

    Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

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