METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION
    41.
    发明申请
    METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION 审中-公开
    在有效问题解决方案的服务管理过程中增强制作系统的方法和装置

    公开(公告)号:US20100031095A1

    公开(公告)日:2010-02-04

    申请号:US12181563

    申请日:2008-07-29

    CPC classification number: G06Q10/06

    Abstract: Problem ticket usage is improved by adding dynamic information to the ticket or using dynamic information to prompt the user or customer for additional information. Two categories of dynamic information are used. In the case where an initial problem ticket involves identification of a problem component the dynamic information is derived from abnormal status of related components, such as components which support the problem component. In the case where an initial problem ticket involves problem symptom information, data is derived from resolved problem tickets by identifying important words or concepts which are stored in connection with the particular symptom. When later problem tickets having the same symptom are identified the related important words or concepts are either added to the problem ticket or are used to prompt customers or users for additional information. A system implementing an embodiment of the invention is also described.

    Abstract translation: 通过向机票添加动态信息或使用动态信息来提示用户或客户获取更多信息来改进问题票使用。 使用两类动态信息。 在初始问题票涉及识别问题组件的情况下,动态信息是从相关组件的异常状态导出的,例如支持问题组件的组件。 在初始问题票涉及问题症状信息的情况下,通过识别与特定症状相关联存储的重要单词或概念,从解决的问题票据导出数据。 当识别出具有相同症状的后续问题票时,将相关的重要词或概念添加到问题单,或用于提示客户或用户获取更多信息。 还描述了实现本发明的实施例的系统。

    METHOD AND APPARATUS TO SUPPORT APPLICATION AND NETWORK AWARENESS OF COLLABORATIVE APPLICATIONS USING MULTI-ATTRIBUTE CLUSTERING
    42.
    发明申请
    METHOD AND APPARATUS TO SUPPORT APPLICATION AND NETWORK AWARENESS OF COLLABORATIVE APPLICATIONS USING MULTI-ATTRIBUTE CLUSTERING 失效
    使用多属性聚类来支持协同应用的应用和网络意识的方法和设备

    公开(公告)号:US20090292802A1

    公开(公告)日:2009-11-26

    申请号:US12535436

    申请日:2009-08-04

    CPC classification number: H04L69/329 H04L41/00

    Abstract: A method of clustering communication nodes based on network attributes such as network delays and forwarding capacity; on communication interest attributes; and on application attributes such as quality of service preferences/constraints in providing communications between users and application servers. A multi-attribute communication feature vector is formed. That vector is comprised of network attributes, communication interests attributes, and quality of service requirements and is used to form efficient group communication mechanisms for distributed collaborative applications. Then the multi-attribute communication feature vectors are clustered. The clustering methods for multi-type attribute feature vectors are: iterative clustering using a generalized distance space with normalized attribute subspace metrics; fusion clustering, and nested clustering.

    Abstract translation: 基于网络延迟和转发能力等网络属性对通信节点进行聚类的方法; 沟通兴趣属性; 以及在提供用户和应用服务器之间的通信的诸如服务质量优先/限制之类的应用属性上。 形成多属性通信特征向量。 该向量由网络属性,通信兴趣属性和服务质量要求组成,用于形成分布式协作应用的有效群组通信机制。 然后将多属性通信特征向量聚类。 多类型属性特征向量的聚类方法是:使用具有归一化属性子空间度量的广义距离空间的迭代聚类; 融合聚类和嵌套聚类。

    Apparatus and Method for Supporting Connection Establishment in an Offload of Network Protocol Processing
    43.
    发明申请
    Apparatus and Method for Supporting Connection Establishment in an Offload of Network Protocol Processing 有权
    支持网络协议处理卸载中连接建立的装置和方法

    公开(公告)号:US20090222564A1

    公开(公告)日:2009-09-03

    申请号:US12464741

    申请日:2009-05-12

    Abstract: A number of improvements in network adapters that offload protocol processing from the host processor are provided. Specifically, a mechanism for improving connection establishment in a system utilizing an offload network adapter is provided. The connection establishment mechanism provides the ability to offload connection establishment and maintenance of connection state information to the offload network adapter. As a result of this offloading of connection establishment and state information maintenance, the number of communications needed between the host system and the offload network adapter may be reduced. In addition, offloading of these functions to the offload network adapter permits bulk notification of established connections and state information to the host system rather than piecemeal notifications as is present in known computing systems.

    Abstract translation: 提供了从主机处理器卸载协议处理的网络适配器的许多改进。 具体地,提供了一种用于改善利用卸载网络适配器的系统中的连接建立的机制。 连接建立机制提供将连接状态信息的连接建立和维护卸载到卸载网络适配器的能力。 由于连接建立和状态信息维护的这种卸载的结果,可以减少主机系统和卸载网络适配器之间所需的通信数量。 另外,将这些功能卸载到卸载网络适配器允许将已建立的连接和状态信息批量通知给主机系统,而不是按照已知的计算系统中存在的零碎的通知。

    METHOD AND APPARATUS FOR EFFICIENT PROBLEM RESOLUTION VIA INCREMENTALLY CONSTRUCTED CAUSALITY MODEL BASED ON HISTORY DATA
    44.
    发明申请
    METHOD AND APPARATUS FOR EFFICIENT PROBLEM RESOLUTION VIA INCREMENTALLY CONSTRUCTED CAUSALITY MODEL BASED ON HISTORY DATA 审中-公开
    通过基于历史数据的增量建模理论模型的有效问题解决方法和装置

    公开(公告)号:US20090055684A1

    公开(公告)日:2009-02-26

    申请号:US11844012

    申请日:2007-08-23

    Abstract: A system for problem resolution in network and systems management includes a database of trouble ticket data including information fields for checked components and affected components, an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, and an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model.

    Abstract translation: 网络和系统管理中的解决问题的系统包括故障单数据的数据库,包括检查的组件和受影响的组件的信息字段;自动化模型构建器系统,其处理故障单数据以构建因果模型以表示系统组件之间的因果信息 在故障单数据的检查组件和受影响的组件字段中识别,以及自动化问题分析系统,其接收指示问题事件的信息,并使用因果模型确定问题事件的原因。

    State recovery and failover of intelligent network adapters
    46.
    发明授权
    State recovery and failover of intelligent network adapters 有权
    智能网络适配器的状态恢复和故障转移

    公开(公告)号:US07114096B2

    公开(公告)日:2006-09-26

    申请号:US10406095

    申请日:2003-04-02

    Abstract: The present invention provides a method, computer program product, and data processing system for efficiently recovering state and performing failover of a network offload engine. The present invention distinguishes between the hard state and the soft state of a protocol. Hard state is state information that, when lost, leads to incorrect protocol behavior. Soft state is state information that may be lost or become inconsistent without loss of correctness. The present invention ensures correctness by always being able to recover the hard state of the protocol. A preferred embodiment of the present invention performs a failover of a network offload engine by temporarily blocking the reception of network packets, recovering hard state from host information, resuming network operation using a substitute network offload engine, and recovering soft state from the subsequent network activity.

    Abstract translation: 本发明提供了一种用于有效地恢复网络卸载引擎的状态和执行故障切换的方法,计算机程序产品和数据处理系统。 本发明区分协议的硬状态和软状态。 硬态是状态信息,当丢失时会导致不正确的协议行为。 软状态是可能丢失或变得不一致而不失去正确性的状态信息。 本发明通过总是能够恢复协议的硬状态来确保正确性。 本发明的优选实施例通过暂时阻止网络分组的接收,从主机信息恢复硬状态,使用替代网络卸载引擎恢复网络操作,以及从后续网络活动中恢复软状态来执行网络卸载引擎的故障转移 。

    Apparatus and method for supporting memory management in an offload of network protocol processing
    47.
    发明申请
    Apparatus and method for supporting memory management in an offload of network protocol processing 有权
    用于在卸载网络协议处理中支持存储器管理的装置和方法

    公开(公告)号:US20060015651A1

    公开(公告)日:2006-01-19

    申请号:US10890978

    申请日:2004-07-14

    CPC classification number: G06F13/30

    Abstract: A number of improvements in network adapters that offload protocol processing from the host processor are provided. Specifically, mechanisms for handling memory management and optimization within a system utilizing an offload network adapter are provided. The memory management mechanism permits both buffered sending and receiving of data as well as zero-copy sending and receiving of data. In addition, the memory management mechanism permits grouping of DMA buffers that can be shared among specified connections based on any number of attributes. The memory management mechanism further permits partial send and receive buffer operation, delaying of DMA requests so that they may be communicated to the host system in bulk, and expedited transfer of data to the host system.

    Abstract translation: 提供了从主机处理器卸载协议处理的网络适配器的许多改进。 具体地说,提供了利用卸载网络适配器在系统内处理存储器管理和优化的机制。 存储器管理机制允许数据的缓冲发送和接收以及零拷贝发送和接收数据。 此外,存储器管理机制允许基于任何数量的属性对可以在指定连接之间共享的DMA缓冲器进行分组。 存储器管理机制进一步允许部分发送和接收缓冲器操作,延迟DMA请求,使得它们可以批量地传送到主机系统,并且将数据快速传送到主机系统。

    Method and apparatus for network communication card memory management
    48.
    发明授权
    Method and apparatus for network communication card memory management 失效
    网络通信卡存储器管理的方法和装置

    公开(公告)号:US06968358B2

    公开(公告)日:2005-11-22

    申请号:US10205024

    申请日:2002-07-25

    CPC classification number: G06F9/544

    Abstract: A method, apparatus, and computer instructions for transferring data objects. A request for a data object is received at a communication adapter. A determination is made as to whether the data object is stored in a memory in the communication adapter in response to receiving the request. The data object is transferred from the memory to a receiver of the data object through the communication adapter in which transfer of the data across a bus connecting the communication adapter to the data processing system is unnecessary in response to the data object being present in the memory.

    Abstract translation: 一种用于传送数据对象的方法,装置和计算机指令。 在通信适配器处接收到对数据对象的请求。 响应于接收到请求,确定数据对象是否存储在通信适配器中的存储器中。 数据对象通过通信适配器从存储器传送到数据对象的接收器,其中响应于存储在存储器中的数据对象,不需要通过连接通信适配器到数据处理系统的总线的数据传输 。

Patent Agency Ranking