公开(公告)号：US20070206765A1

公开(公告)日：2007-09-06

申请号：US11359252

申请日：2006-02-21

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5183 ,  H04M2203/6009

摘要： A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.

摘要翻译： 用于授予对安全信息的访问的方法包括从呼叫者接收与多个代理之一的连接的呼叫，将呼叫分配给多个代理的代理，发起主叫方和代理之间的主动通信会话以进行处理 呼叫，并且使用包括呼叫者和代理之间的活动通信会话的多个接入认证信息来授权代理对安全呼叫者信息的访问。

公开(公告)号：US07242303B2

公开(公告)日：2007-07-10

申请号：US11073245

申请日：2005-03-04

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC分类号： G08B13/14

CPC分类号： G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

摘要： The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.

公开(公告)号：US20060220856A1

公开(公告)日：2006-10-05

申请号：US11097056

申请日：2005-04-01

申请人： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC分类号： G08B13/14

CPC分类号： G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

摘要： Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

摘要翻译： 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件旁边，使得每个有源RFID标签被供电并且当其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20050047581A1

公开(公告)日：2005-03-03

申请号：US10649452

申请日：2003-08-25

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC分类号： H04M3/523 ,  H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523

摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

摘要翻译： 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US08712436B2

公开(公告)日：2014-04-29

申请号：US14041406

申请日：2013-09-30

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04W24/00

CPC分类号： H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US20140031064A1

公开(公告)日：2014-01-30

申请号：US14041406

申请日：2013-09-30

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04W64/00

CPC分类号： H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US08588377B2

公开(公告)日：2013-11-19

申请号：US11681616

申请日：2007-03-02

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M1/64 ,  H04M1/725

CPC分类号： H04M3/5335 ,  H04M3/436 ,  H04M2201/41

摘要： A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.

摘要翻译： 用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。

公开(公告)号：US08503624B2

公开(公告)日：2013-08-06

申请号：US11237081

申请日：2005-09-28

申请人： Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

发明人： Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04M1/64

CPC分类号： H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

公开(公告)号：US08442208B2

公开(公告)日：2013-05-14

申请号：US11210064

申请日：2005-08-23

申请人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

发明人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

IPC分类号： H04M3/00

CPC分类号： H04M3/5232 ,  H04L65/80 ,  H04M3/2236

摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。

公开(公告)号：US08358756B2

公开(公告)日：2013-01-22

申请号：US13206746

申请日：2011-08-10

申请人： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

发明人： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC分类号： H04M1/64

CPC分类号： H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

摘要翻译： 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。