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公开(公告)号：US20250023985A1
公开(公告)日：2025-01-16
申请号：US18904541
申请日：2024-10-02
Inventor： Sylvia Hernandez
IPC: H04M3/51 , G06F40/205 , G10L15/26 , G10L17/04 , G10L17/08 , G10L25/51 , G10L25/63 , G10L25/87 , H04M3/42
Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.
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公开(公告)号：US20250022067A1
公开(公告)日：2025-01-16
申请号：US18904445
申请日：2024-10-02
Inventor： James M. Gallagher , Scott T. Christensen
IPC: G06Q40/08 , G06N20/00 , G06Q10/10 , G06Q30/0201 , G06Q30/0204 , G06Q40/03 , G06Q50/40 , G07C5/00 , G07C5/08
Abstract: Cloud-based and other vehicular telematics systems and methods are described for automatically generating rideshare-based risk profiles of rideshare drivers of a transport network company (TNC) platform. The systems and methods comprise receiving telematics data originating from sensor(s) traveling with a rideshare vehicle during an operating segment of the rideshare vehicle and rideshare data originating from a rideshare app configured to execute on a telematics device during one or more portions of the operating segment. The rideshare data indicates a rideshare app mode for each portion of the operating segment. The systems and methods include determining, based on the telematics data, operating state(s) of the rideshare vehicle during the operating segment of the rideshare vehicle, and generating, based on the telematics data and the rideshare data, a rideshare-based risk profile and driver score of a driver.
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公开(公告)号：US12190726B2
公开(公告)日：2025-01-07
申请号：US18225436
申请日：2023-07-24
Inventor： Matthew L. Floyd
IPC: G08G1/0965 , G05D1/00 , G05D1/221 , G05D1/227 , G05D1/617 , G08G1/0967
Abstract: Systems and methods are provided that may to cause autonomous navigation of autonomous vehicles in the case of non-standard traffic flows such as police stops, emergency vehicle passing, construction sites, vehicle collision sites, and other non-standard road conditions. An entity associated with the non-standard traffic flow (e.g., an emergency vehicle, road sign, barrier, etc.) may transmit or broadcast a control signal to be received (or otherwise detected) at one or more autonomous vehicles. Each autonomous vehicle, upon receiving the control signal, may autonomously navigate in accordance with the control signal, thus mitigating or eliminating dangers associated with non-standard traffic flows.
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公开(公告)号：US20250005071A1
公开(公告)日：2025-01-02
申请号：US18668725
申请日：2024-05-20
Inventor： Christian D. Payne , Diana Sherwood , Nuthana Buddha , Zaki Goumandakoye , Joseph Harr , Anna Zarkoob , Aarsh Desai , Michael DiBenedetto
IPC: G06F16/438 , G06F16/41 , G06F40/134
Abstract: A computer system is provided and is programmed to: (1) display, via a first client device, a prompt to a first user; (2) receive, from the first client device, a first response captured by the first client device in response to the prompt; (3) transmit to at least a second client device, a link to view the first response, wherein the second client device is configured to display the first response; (4) receive, from the second client device, a second response captured by the second client device in response to the first response; and/or (5) associate the second response with the first response.
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公开(公告)号：US12181954B2
公开(公告)日：2024-12-31
申请号：US17834832
申请日：2022-06-07
Inventor： Marcus Laster , Robert Whitney , Logan Ritter , James Risoli
IPC: G06F11/07
Abstract: A cluster health reporting engine may be a software tool which generates compiled health data reported by data collection hosts, being health data of computing resources of backend computing clusters whose failure during the ordinary course of data query and processing functions may impede the normal functioning of those data query and processing functions. Such techniques may generate compiled health data reported by a data collection host for a particular host of a computing cluster, enabling administrative personnel to quickly narrow specificity of health data reported. Such techniques may aggregate health data reported by a data collection host over a dimension of hosted services, and may configure a reporting sub-system to visualize this aggregated health data, enabling administrative personnel to quickly view storage capacity consumed by various hosted services and identify hosted services or sub-services generating adverse health data by visual highlighting.
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Patent Agency Ranking
56.发明授权公开(公告)号：US12181299B2
公开(公告)日：2024-12-31
申请号：US17878698
申请日：2022-08-01
Inventor： Aaron Williams , Ryan Michael Gross , Joseph Robert Brannan
IPC: G01C21/00 , B64C39/00 , B64C39/02 , G01C21/20 , G01C21/34 , G05D1/00 , G06Q10/00 , G06Q10/047 , G06Q10/0631 , G06Q10/0635 , G06Q10/0835 , G06Q50/00 , G06Q50/40 , B64U101/60
Abstract: A vehicle routing system includes a vehicle routing and analytics (VRA) computing device, one or more databases, and one or more vehicles communicatively coupled to the VRA computing device. The VRA computing device is configured to generate an optimal route for a vehicle to travel that maximizes potential revenue for operation of the vehicle, the optimal route including a schedule of a plurality of tasks, and generate analytics associated with operation of the vehicle. The VRA computing device is further configured to provide a management hub software application accessible by vehicle users associated with vehicles, tasks sources, and other users.
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公开(公告)号：US20240428342A1
公开(公告)日：2024-12-26
申请号：US18827186
申请日：2024-09-06
Inventor： Joseph Robert Brannan , Brian N. Harvey , Ryan Michael Gross , J. Lynn Wilson , Matthew Eric Riley, SR.
IPC: G06Q40/08 , G06F16/9035 , G06F16/9535 , G06Q30/0645 , G06Q50/00
Abstract: A matching computer system for electronically generating, matching, and providing online user profiles, and determining a sharing score between the online user profiles is provided. The matching computer system may be configured to generate online user profiles associated with users of the systems. The matching computer system may be also configured to calculate a base score based upon the generated online user profile. Each base score represents a level of trustworthiness of each respective user. The matching computer system may be further configured to determine a sharing score between users based upon the base scores. Each sharing score represents a level of matching between the online user profiles.
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公开(公告)号：US20240427680A1
公开(公告)日：2024-12-26
申请号：US18817649
申请日：2024-08-28
Inventor： Victoria Michelle Passmore , Cesar Bryan Acosta , Christopher Chickoree , Mason Davenport , Ashish Desai , Sudha Kalyanasundaram , Christopher R. Lay , Emre Ozgener , Steven Stiles , Andrew Warner
Abstract: Techniques are described for a data recovery validation test. In examples, a processor receives a command to be included in the validation test that is configured to validate performance of an activity by a server prior to a failure to perform the activity by the server. The processor stores the validation test including the command on a memory device, and prior to the failure of the activity by the server, executes the validation test including the command responsive to an input. The processor receives results of the validation test corresponding to the command and indicating whether the server performed the activity in accordance with a standard for the activity during the validation test. The processor provides the results of the validation test in a user interface.
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公开(公告)号：US20240422263A1
公开(公告)日：2024-12-19
申请号：US18817155
申请日：2024-08-27
Inventor： Sylvia Hernandez
IPC: H04M3/51 , G06F40/205 , G10L15/26 , G10L17/04 , G10L17/08 , G10L25/51 , G10L25/63 , G10L25/87 , H04M3/42
Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.
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公开(公告)号：US20240422124A1
公开(公告)日：2024-12-19
申请号：US18815338
申请日：2024-08-26
Inventor： Grant McKim
IPC: H04L61/5007 , H04L61/5061 , H04L101/695
Abstract: A system and method for automatic IP address range allocation is provided. The system and method include a) storing an availability map of IP addresses including a pointer to a next available IP address range of a first size, b) receiving, from a requestor computer device, a request for an IP address range of the first size, c) selecting the next available IP address range of the first size based on the pointer, d) moving the pointer to another available IP address range of the first size, e) placing the selected IP address range of the first size in a quarantine pool, and f) transmitting, to the requestor computer device, the selected IP address range of the first size.
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