公开(公告)号：US11283848B2

公开(公告)日：2022-03-22

申请号：US17026535

申请日：2020-09-21

Applicant: Theatro Labs, Inc.

Inventor： Guy R. VanBuskirk ,  Ravi Shankar Kumar ,  Shiva Cheedella ,  Steve Lucy

IPC: H04L29/06 ,  H04W4/029 ,  G06Q10/00 ,  G06Q30/00 ,  H04L29/08 ,  H04L12/58 ,  H04W4/02 ,  H04L65/611 ,  H04L67/63 ,  H04L51/00

Abstract: In a method for managing and distributing content in a plurality of observation platforms, a message is generated with employment related content at a cloud based component of a content distribution manager in response to user interaction via an interface of the content distribution manager presented on a computer system. Responsive to the user interactions and to interactions of third party software via an application program interface with the cloud based component, delivery of the message is scheduled and a plurality of specified devices belonging to a specified class of employees are specified for delivery in a plurality of observation platforms at a designated time and location via the cloud based component. The message is delivered and the delivery and response to the message are measured to the plurality of observation platforms which relay the message to the plurality of specified devices at the designated time and the designated location.

公开(公告)号：US11257021B2

公开(公告)日：2022-02-22

申请号：US16786021

申请日：2020-02-10

Applicant: Theatro Labs, Inc.

Inventor： Christopher N. Todd ,  Guy R. VanBuskirk ,  Ravi Shankar Kumar ,  Shiva Cheedella

IPC: G06Q10/06 ,  H04L67/50 ,  H04L67/12 ,  H04L67/306 ,  H04L12/46 ,  H04L51/18

Abstract: An observation platform determines relative responsiveness of enterprise employees to requests by external systems. A computer system of the observation platform monitors responses and actions of users to requests from external systems from a plurality of communication devices routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. Information is extracted from the communications including users' identities. Performance of a plurality of the users is measured based on aspects of the extracted information related to the relative responsiveness to requests from the external systems. The requests are posed by the external systems and responded to via the communications devices. A numerical ranking of the measured performance by each of the plurality of measured users, with respect to others of the plurality of measured users, at responding to the requests is assigned.

公开(公告)号：US20210334730A1

公开(公告)日：2021-10-28

申请号：US17371307

申请日：2021-07-09

Applicant: Theatro Labs, Inc.

Inventor： Christopher N. Todd ,  Guy R. VanBuskirk ,  Ravi Shankar Kumar ,  Shiva Cheedella

IPC: G06Q10/06 ,  H04L12/58 ,  H04L29/08 ,  H04L12/46

Abstract: In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a programmable policy of the observation platform and applications installed on the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the policy, context, and status analyses.

公开(公告)号：US20210289042A1

公开(公告)日：2021-09-16

申请号：US17332850

申请日：2021-05-27

Applicant: Theatro Labs, Inc.

Inventor： Guy R. VanBuskirk ,  Steven Paul Russell ,  Ravi Shankar Kumar

IPC: H04L29/08 ,  H04L29/06 ,  G06Q30/00

Abstract: A first communication, received from a first communication device operated by a first user, is parsed according to a policy to determine associated metadata comprising a first set of attributes. The policy dictates rules for use of the metadata. The first set of attributes is compared to attributes of a plurality of communication devices. Based on the comparing, at least one recipient communication device for the first communication is identified from the plurality of communication devices, wherein at least one of the first set of attributes matches at least one of the attributes of the plurality of communication devices. Based on the policy and the metadata, at least one of a feature available to the at least one identified recipient communication device and behavior of the at least one identified recipient communication device as perceived by a particular user associated with the at least one recipient communication device is determined.

公开(公告)号：US20190207894A1

公开(公告)日：2019-07-04

申请号：US16299354

申请日：2019-03-12

Applicant: Theatro Labs, Inc.

Inventor： Ravi Sankar Kumar ,  Guy R. VanBuskirk ,  Steven M. Lucy ,  Shiva Cheedella ,  Kiran Kumar, S B ,  Ashok Donthe Manjunath

IPC: H04L12/58 ,  H04W4/70 ,  H04W4/20 ,  H04W4/18 ,  H04L29/08

CPC classification number: H04L51/18 ,  G06Q30/0269 ,  G06Q30/0635 ,  H04L67/18 ,  H04L67/22 ,  H04W4/18 ,  H04W4/20 ,  H04W4/70

Abstract: Methods and systems for using an observation platform with an external device are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system. Context information is derived from the signal at the computer system from, a speech to text analysis of the audible source, a policy implemented in the computer system by a controlling enterprise, and inferences calculated by a combination of text analysis, and secondary information contained in the signal. An action is determined to take place at an external device or user device based on the context information, wherein the external device is one of a plurality of external devices and is networked to the second communication device or a plurality of devices. A second signal is sent to the external device to instruct the device to take the action.

公开(公告)号：US10134001B2

公开(公告)日：2018-11-20

申请号：US15470235

申请日：2017-03-27

Applicant: Theatro Labs, Inc.

Inventor： Christopher N. Todd ,  Guy R. VanBuskirk ,  Ravi Shankar Kumar ,  Shiva Cheedella

IPC: G06Q10/06 ,  H04L29/08 ,  H04L12/46 ,  H04L12/58

Abstract: A method for collecting data and deriving performance metrics for one or more users within an observation platform environment is described. The method includes recognizing a user identity based on signals from the communications device; Capturing a user's voice message and the secondary signal indicative of the location of the communications device or the relative proximity of the communications device to other devices; Deriving statistical data comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and voice message; and Storing the user identity, the voice message, the location of the communications device, and the statistical data in a database forming a user record, wherein the user record is processed by an inference engine to derive performance information about the user.

公开(公告)号：US09971984B2

公开(公告)日：2018-05-15

申请号：US15208331

申请日：2016-07-12

Applicant: Theatro Labs, Inc.

Inventor： Steven Paul Russell ,  Guy R. VanBuskirk ,  Andrew W. Kittler

IPC: H04W56/00 ,  G06Q10/06 ,  H04W4/02 ,  H04W4/20 ,  G10L15/26 ,  G10L17/22 ,  H04B7/14 ,  H04M3/02 ,  G06Q10/10 ,  H04W4/04 ,  H04L29/08 ,  H04W4/08

CPC classification number: G06Q10/06398 ,  G06Q10/10 ,  G10L15/26 ,  G10L17/22 ,  H04B7/14 ,  H04L67/2804 ,  H04L67/327 ,  H04M3/02 ,  H04W4/02 ,  H04W4/021 ,  H04W4/029 ,  H04W4/043 ,  H04W4/08 ,  H04W4/20 ,  H04W4/33

Abstract: In a method of characterizing communications in a group of users, a computer system recognizes a group of users. Each user of the group of users is associated with one of a plurality of communication devices. The computer system records a communication between at least two of the communication devices. At least a portion of the communication is an audible communication. The computer system identifies features based upon the communication. The computer system generates a visual representation of the features.

公开(公告)号：US20170187826A1

公开(公告)日：2017-06-29

申请号：US15459288

申请日：2017-03-15

Applicant: Theatro Labs, Inc.

Inventor： Steven Paul Russell ,  Guy R. VanBuskirk

IPC: H04L29/08 ,  H04L29/06

CPC classification number: H04L67/32 ,  G06Q30/00 ,  H04L65/1066 ,  H04L67/2819 ,  H04L67/327 ,  H04W84/18

Abstract: In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.

公开(公告)号：US09445232B2

公开(公告)日：2016-09-13

申请号：US14572473

申请日：2014-12-16

Applicant: Theatro Labs, Inc.

Inventor： Steven Paul Russell ,  Guy R. VanBuskirk ,  Andrew W. Kittler

IPC: H04W24/00 ,  H04W4/02 ,  H04W4/20 ,  G10L15/26 ,  G10L17/22 ,  H04B7/14 ,  H04M3/02 ,  G06Q10/06 ,  H04L29/08

CPC classification number: G06Q10/06398 ,  G06Q10/10 ,  G10L15/26 ,  G10L17/22 ,  H04B7/14 ,  H04L67/2804 ,  H04L67/327 ,  H04M3/02 ,  H04W4/02 ,  H04W4/021 ,  H04W4/029 ,  H04W4/043 ,  H04W4/08 ,  H04W4/20 ,  H04W4/33

Abstract: Systems and methods for using structured communications in an observation platform are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device, and wherein the second communication device is associated with a radio range. A first user associated with the first communication device is recognized at the computer system. Context information is derived for the signal at the computer system. The signal is relayed to a destination derived from the context information via a network, wherein the destination is outside of the radio range of the second communication device.

Abstract translation: 公开了在观察平台中使用结构化通信的系统和方法。 在与计算机系统相关联的第二通信设备处从第一通信设备接收信号，其中信号的第一特征对应于可听源，并且信号的第二特性对应于指示第一通信的地理位置的信息 设备，并且其中所述第二通信设备与无线电范围相关联。 在计算机系统处识别与第一通信设备相关联的第一用户。 导出计算机系统信号的上下文信息。 信号经由网络被中继到从上下文信息导出的目的地，其中目的地在第二通信设备的无线电范围之外。

公开(公告)号：US20150106167A1

公开(公告)日：2015-04-16

申请号：US14572450

申请日：2014-12-16

Applicant: Theatro Labs, Inc.

Inventor： Steven Paul Russell ,  Guy R. VanBuskirk ,  Andrew W. Kittler

IPC: G06Q10/06 ,  H04W4/02

CPC classification number: G06Q10/06398 ,  G06Q10/10 ,  G10L15/26 ,  G10L17/22 ,  H04B7/14 ,  H04L67/2804 ,  H04L67/327 ,  H04M3/02 ,  H04W4/02 ,  H04W4/021 ,  H04W4/029 ,  H04W4/043 ,  H04W4/08 ,  H04W4/20 ,  H04W4/33

Abstract: Systems and methods for observing and recording users of communication devices are disclosed. A first user associated with a first communication device and a second user associated with a second communication device are recognized at a central computer system. Geographic locations of the first communication device and the second communication device are tracked at the central computer system. A communication between the first communication device and the second communication device are tracked and recorded at the central computer system, wherein at least a portion of the communication is an audible communication. Features of the communication are identified at the central computer system and made available.

Abstract translation: 公开了用于观察和记录通信设备用户的系统和方法。 在中央计算机系统处识别与第一通信设备相关联的第一用户和与第二通信设备相关联的第二用户。 在中央计算机系统处跟踪第一通信设备和第二通信设备的地理位置。 第一通信设备和第二通信设备之间的通信被跟踪并记录在中央计算机系统中，其中通信的至少一部分是可听见的通信。 通信的特征在中央计算机系统中被识别并且可用。