Network based voice mail with call screening

    公开(公告)号:US07054418B2

    公开(公告)日:2006-05-30

    申请号:US10874405

    申请日:2004-06-22

    申请人: Urs A. Muller

    发明人: Urs A. Muller

    IPC分类号: H04M11/00

    摘要: Embodiments of the present invention provide a network based voice mail system that includes advantages of traditional answering machines. When a call comes in that is not answered, a Remote Answering Device may pick up after a preselected number of rings and play a prerecorded greeting that is stored locally and then prompt the caller to wait for the beep. The Remote Answering Device may use three-way calling service to conference the user's voice mail number into the call. When a conference call is established it plays the beep and then plays the message which is being recording live on the speaker. If a call is received by the network based voice mail system that did not first pass through the Remote Answering Device, the network based voice mail system may synchronize the Remote Answering Device with the network based voice mail system.

    Network based voice mail with call screening

    公开(公告)号:US20060072711A1

    公开(公告)日:2006-04-06

    申请号:US11266676

    申请日:2005-11-03

    申请人: Urs Muller

    发明人: Urs Muller

    IPC分类号: H04M1/64

    摘要: Embodiments of the present invention provide a network based voice mail system that includes advantages of traditional answering machines. When a call comes in that is not answered, a Remote Answering Device may pick up after a preselected number of rings and play a prerecorded greeting that is stored locally and then prompt the caller to wait for the beep. The Remote Answering Device may use three-way calling service to conference the user's voice mail number into the call. When a conference call is established it plays the beep and then plays the message which is being recording live on the speaker. If a call is received by the network based voice mail system that did not first pass through the Remote Answering Device, the network based voice mail system may synchronize the Remote Answering Device with the network based voice mail system.

    Dynamic call response system
    54.
    发明申请
    Dynamic call response system 有权
    动态通话响应系统

    公开(公告)号:US20050123118A1

    公开(公告)日:2005-06-09

    申请号:US10952382

    申请日:2004-09-29

    IPC分类号: H04M3/436 H04M3/533 H04M3/42

    摘要: Responding to a telephone call made by a calling party includes receiving a first telephone call and identifying an account associated with the telephone number to which the first calling party directed the first telephone call. Configuration data related to the account is accessed. A first identity associated with the account is identified based on the configuration data accessed. A first electronic communication is sent to a computer of a first called party associated with the first identity. The first called party may respond to the first electronic communication by dynamically and manually inputting a call redirection telephone number, sending an e-mail, or sending an instant message. If a call redirection telephone number is inputted, the first telephone call may be redirected to the call redirection telephone number.

    摘要翻译: 响应于主叫方进行的电话呼叫包括接收第一电话呼叫并识别与指示第一电话呼叫的第一主叫方对应的电话号码相关联的帐户。 访问与该帐户相关的配置数据。 基于访问的配置数据来识别与帐户相关联的第一身份。 第一电子通信被发送到与第一身份相关联的第一被叫方的计算机。 第一个被叫方可以通过动态地和手动地输入呼叫重定向电话号码,发送电子邮件或发送即时消息来响应第一电子通信。 如果输入呼叫重定向电话号码,则可以将第一电话呼叫重定向到呼叫重定向电话号码。

    Systems and methods for monitoring network-based voice messaging systems

    公开(公告)号:US20050123105A9

    公开(公告)日:2005-06-09

    申请号:US10949544

    申请日:2004-09-24

    IPC分类号: H04M3/533 H04M1/64

    CPC分类号: H04M3/533 H04M2203/4563

    摘要: Systems and methods for monitoring a call directed to a telephony network-based voice messaging service (VMS) implemented using packet-switched data network telephone conferencing resources, such as an IP-based voice-over-IP conferencing system. The systems and methods use one or more media gateway systems providing an interface between a conventional telephony domain and packet-switched data domain. When a call is to be redirected to the VMS system, the telephony network routes the call via the packet-switched data network using the media gateway. An application server in the packet-switched data network maintains registration information associated with the subscriber. If the subscriber is logged onto the packet-switched data network, the conferencing resources are used to establish a conference call between the caller, the VMS and the subscriber.

    Network based voice mail with call screening

    公开(公告)号:US20040234050A1

    公开(公告)日:2004-11-25

    申请号:US10874405

    申请日:2004-06-22

    发明人: Urs A. Muller

    IPC分类号: H04M001/64

    摘要: A network based voice mail system without losing any of the advantages of traditional answering machines includes a small device, which looks like an answering machine and costs about the same, and three-way calling service. The small device (called a Remote Answering Device) looks just like an ordinary answering machine. It has a speaker, a message number indicator and the basic play back control buttons like nullplaynull, nulldeletenull, nullstopnull, nullrewindnull, nullskipnull, etc. When a call comes in that is not answered by a human, the Remote Answering Device will pick up after a preselected number of rings and play a prerecorded greeting that is stored locally and then prompt the caller to wait for the beep. The Remote Answering Device then uses three-way calling service to conference the user's voice mail number into the call, by sending a hook flash signal and speed dialing the user's voice mail number. When conference a call is established it plays the beep and then plays the message which is being recording live on the speaker. The caller can skip the greeting by pressing any button, like with most traditional answering machines. After answering a call, the Remote Answering Device constantly senses the impedance of the telephone line to detect if any of the extension phones is being picked up. If an extension is picked up, the Remote Answering Device drops the conference call by sending another hook flash signal and hangs up. The user can then talk normally with the caller. Since the Remote Answering Device answered all calls it knows how many messages have been left and can indicate this number on its display. The user can press a simple nullplaynull button to play back the messages. The Remote Answering Device will automatically call up the user's voice mail box and start playing the messages. If a call is received by the network based voice mail system that did not first pass through the Remote Answering Device, e.g., because the line was busy or out, the network based voice mail system sends a page to the Remote Answering Device that identifies the correct message count in the queue. The Remote Answering Device includes a paging receiver that receives the message and sends the correct count to a processor that updates the message count indicator.

    Remote control of CPE-based service logic
    57.
    发明申请
    Remote control of CPE-based service logic 有权
    基于CPE的服务逻辑的远程控制

    公开(公告)号:US20040218733A1

    公开(公告)日:2004-11-04

    申请号:US10856163

    申请日:2004-05-28

    摘要: Telephone network service logic relating to calls over the telephone network to a customer terminal, uses both terminal functions and network functions. The terminal has a service logic script for execution at the terminal to control the terminal functions. To control the execution of this script remotely from the network, a script-control message is determined and sent over the telephone network to the terminal. This may use the GR30 message format, with an additional call qualifier specific to the terminal service logic script, and the type of control being requested, e.g., start execution or terminate the script. This enables the reliability of the interaction between the service logic at the network side, and the service logic script at the terminal to be improved. This enables announcement type services to be provided in which a loudspeaker on the terminal can be remotely controlled to make verbal announcements without requiring customer action to lift a receiver.

    摘要翻译: 与通过电话网络呼叫到客户终端的电话网络服务逻辑同时使用终端功能和网络功能。 终端具有用于在终端执行以控制终端功能的服务逻辑脚本。 为了从网络远程控制该脚本的执行,通过电话网络确定脚本控制消息并将其发送到终端。 这可以使用GR30消息格式,具有特定于终端服务逻辑脚本的附加呼叫限定符以及所请求的控制的类型,例如开始执行或终止脚本。 这使得能够提高网络侧的服务逻辑与终端的服务逻辑脚本之间的交互的可靠性。 这使得能够提供能够远程控制终端上的扬声器以进行口头公告的通告类型服务,而不需要客户动作来提升接收器。

    Method and apparatus for screening computer-telephony calls
    58.
    发明授权
    Method and apparatus for screening computer-telephony calls 失效
    用于筛选计算机电话呼叫的方法和装置

    公开(公告)号:US06496501B1

    公开(公告)日:2002-12-17

    申请号:US08998844

    申请日:1997-12-29

    IPC分类号: H04L1266

    摘要: A computer-telephony call which includes encoded voice communication from a calling party to a called party who has a computer capable of receiving the call, within a communication network having a services platform, can be screened by the called party. The call is received at the services platform, within the communications network, where a communication from the calling party is recorded. The communication of the call is routed to the computer of the called party so that the called party can perceive the communication of the call as the communication is being recorded at the services platform.

    摘要翻译: 可以由被叫方屏蔽包括从呼叫方到具有能够接收呼叫的计算机的被叫方的编码语音通信的计算机电话呼叫,在具有服务平台的通信网络内。 在通信网络中的服务平台处接收呼叫,其中记录来自主叫方的通信。 呼叫的通信被路由到被叫方的计算机,使得被叫方可以在通信正在服务平台上记录通信时察觉呼叫的通信。

    Monitoring and overriding features for telephone service system
    59.
    发明申请
    Monitoring and overriding features for telephone service system 有权
    监控和覆盖电话服务系统的功能

    公开(公告)号:US20020181688A1

    公开(公告)日:2002-12-05

    申请号:US09873943

    申请日:2001-06-04

    IPC分类号: H04M003/42

    摘要: A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the redirecting number of the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

    摘要翻译: 公开了一种用于监视和/或覆盖转发呼叫的用户的系统和方法。 通常,转发的呼叫最初是从呼叫者到用户的传入呼叫,然后转发到远程服务系统,例如远程消息系统。 系统和方法确定转接来电的重定向号码。 系统和方法然后发起对用户的重定向号码的第二次呼叫,建立将转发的呼叫连接到第二呼叫的语音路径。 此后,用户可以通过用户电话上的不同的环通知用户可以监视和覆盖转发的呼叫的选项。 系统和方法还可以执行程序来激活用户选择的选项。

    Method and system for call screening
    60.
    发明授权
    Method and system for call screening 有权
    呼叫筛选方法和系统

    公开(公告)号:US06266524B1

    公开(公告)日:2001-07-24

    申请号:US09596223

    申请日:2000-06-14

    IPC分类号: H04Q720

    摘要: A method and system are disclosed for providing call screening in conjunction with a variety of network-based call services. An exemplary method for providing a called party at a called party station with call screening includes: (a) forwarding a call to the called party station (CPS) to a voice mailbox so that a caller can leave a message for the called party; (b) initiating a simplex call to the CPS; and (c) bridging the call forwarded to the voice mailbox and the simplex call to the CPS so that the called party can hear the caller leaving a message for the CPS; (d) initiating a duplex call to the CPS in response to signaling received from the CPS; and (e) bridging the call forwarded to the voice mailbox and the duplex call so that the caller and the called party are in communication with one another. In one embodiment of the present invention, the step of initiating a simplex call includes the step of delivering a distinctive ring to the CPS indicating that the caller is leaving a message for the CPS. In another embodiment of the present invention, the step of initiating a simplex call includes the step of transmitting a call waiting indicator to the CPS. In yet another embodiment of the invention, the step of initiating a simplex call includes the step of transmitting a signal to the CPS indicating that the calling party station will pay for cellular charges associated with the call.

    摘要翻译: 公开了一种结合各种基于网络的呼叫服务提供呼叫筛选的方法和系统。 用于在被叫方提供呼叫筛选的被叫方的示例性方法包括:(a)将呼叫转发到被叫方台(CPS)到语音信箱,使得呼叫者可以为被叫方留下消息; (b)发起单程通话给CPS; 和(c)将转发到语音信箱的呼叫和单向呼叫桥接到CPS,以便被叫方可以听到呼叫者留下CPS的消息; (d)响应于从CPS接收到的信令,发起对CPS的双工呼叫; 以及(e)将转发到语音信箱和双工呼叫的呼叫桥接,使得呼叫者和被叫方彼此通信。 在本发明的一个实施例中,发起简单呼叫的步骤包括向CPS传送指示呼叫者正在为CPS留言的区别环的步骤。 在本发明的另一个实施例中,发起简单呼叫的步骤包括向CPS发送呼叫等待指示符的步骤。 在本发明的另一个实施例中,发起简单呼叫的步骤包括向CPS发送信号的步骤,指示主叫方将支付与该呼叫相关联的蜂窝费用。