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公开(公告)号:US20170325154A1
公开(公告)日:2017-11-09
申请号:US15657577
申请日:2017-07-24
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Cheng P. Liu , Richard Kuo
IPC: H04W40/36 , H04W4/02 , H04W36/04 , H04W48/16 , H04L29/12 , H04W48/14 , H04W76/02 , H04W84/04 , H04W48/18 , H04W8/26
CPC classification number: H04W40/36 , H04L61/2061 , H04W4/021 , H04W8/26 , H04W36/04 , H04W48/14 , H04W48/16 , H04W48/18 , H04W76/11 , H04W84/045
Abstract: Systems, methods, and computer program products are disclosed for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier.
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公开(公告)号:US20170034718A1
公开(公告)日:2017-02-02
申请号:US15293238
申请日:2016-10-13
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Jennifer K. Lam , Cheng P. Liu
CPC classification number: H04W24/04 , H04W8/30 , H04W24/00 , H04W28/0289 , H04W40/02 , H04W72/0486 , H04W76/10 , H04W76/20 , H04W84/045 , H04W88/16
Abstract: Femtocell service is provided through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node.
Abstract translation: 通过与作为服务提供商网络的一部分的网络网关节点的次连接提供毫微微蜂窝服务。 可以响应于到网络网关节点的主要连接的至少一个电信性能状况来建立二次连接; 所述至少一个性能条件包括主连接的连接状态或通过主连接的业务传送的质量。 次要连接可以部分地经由家庭网关节点来建立,该家庭网关节点是与毫微微小区接入点(AP)相关联的家庭网关节点的替代,所述毫微微小区接入点(AP)部分地能够实现毫微微小区无线服务。 主家庭网关节点或毫微微小区AP可以启动辅助连接的建立。 可以通过辅助连接提供毫微微小区服务的家庭网关节点或毫微微蜂窝AP可以管理与网关网关节点的连接。
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公开(公告)号:US09398405B2
公开(公告)日:2016-07-19
申请号:US14339775
申请日:2014-07-24
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , David Chen , Richard Kuo
CPC classification number: H04W4/02 , G06Q30/02 , G06Q30/0241 , G06Q30/0275 , H04W4/021 , H04W4/10 , H04W4/21
Abstract: An event based service provides services and/or products based on an event. Services/products are made available to persons attending an event. Services, products, and/or advertisements can be made available to persons via wireless mobile communications devices. The services/products can be made available to persons attending an event. Services/products can be made available while the event is occurring. Additionally, advertising space is auctioned allowing the ability to bid for advertising space for advertising services/products via the event based service. Individual providers can offer services/products to a group of people at the same location, and at a time that people may be most interested in the services/products. Access to the event based service can be via service provider offered access points. An individual provider's device can act as a server that enables services/products to be purchased. An individual provider's device can act as a network gateway that enables services/products to be purchased.
Abstract translation: 基于事件的服务基于事件提供服务和/或产品。 服务/产品提供给参加活动的人员。 可以通过无线移动通信设备向人们提供服务,产品和/或广告。 可以向参加活动的人提供服务/产品。 服务/产品可在事件发生时提供。 此外,拍卖广告空间允许通过基于事件的服务为广告服务/产品投标广告空间。 个人提供商可以向同一地点的一群人提供服务/产品,并且在人们对服务/产品最感兴趣的时候。 访问基于事件的服务可以通过服务提供商提供的接入点。 单个提供商的设备可以充当能够购买服务/产品的服务器。 单独的提供商的设备可以充当使得能够购买服务/产品的网络网关。
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公开(公告)号:US20140235261A1
公开(公告)日:2014-08-21
申请号:US14263919
申请日:2014-04-28
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Jennifer K. Lam , Cheng P. Liu
IPC: H04W72/04
CPC classification number: H04W24/04 , H04W8/30 , H04W24/00 , H04W28/0289 , H04W40/02 , H04W72/0486 , H04W76/10 , H04W76/20 , H04W84/045 , H04W88/16
Abstract: System(s), apparatus(es), and method(s) are provided to for providing femtocell service through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node.
Abstract translation: 提供系统,装置和方法以通过与作为服务提供商网络的一部分的网络网关节点的次连接来提供毫微微小区服务。 可以响应于到网络网关节点的主要连接的至少一个电信性能状况来建立二次连接; 所述至少一个性能条件包括主连接的连接状态或通过主连接的业务传送的质量。 次要连接可以部分地经由家庭网关节点来建立,该家庭网关节点是与毫微微小区接入点(AP)相关联的家庭网关节点的替代,所述毫微微小区接入点(AP)部分地能够实现毫微微小区无线服务。 主家庭网关节点或毫微微小区AP可以启动辅助连接的建立。 可以通过辅助连接提供毫微微小区服务的家庭网关节点或毫微微蜂窝AP可以管理与网关网关节点的连接。
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公开(公告)号:US20140155038A1
公开(公告)日:2014-06-05
申请号:US14176049
申请日:2014-02-08
Applicant: AT & T Intellectual Property I, L.P.
Inventor: James Fan , David Feng-Lin Chen , Richard Kuo
CPC classification number: H04W12/06 , H04L63/067 , H04M15/00 , H04M15/46 , H04M15/49 , H04M15/51 , H04M15/745 , H04M15/80 , H04M15/8038 , H04M15/81 , H04M2215/0168 , H04W4/00 , H04W4/24 , H04W8/12 , H04W8/20 , H04W12/04 , H04W12/08
Abstract: A method for providing cellular access to a mobile device when the mobile device is out of a home network operated by a home wireless service provider that has no pre-arranged roaming agreements with any foreign wireless service provider in a location of the mobile device. The method includes implementing an intelligent Mobile Device Access Network Manager (iMDANM) application on a Universal Integrated Circuit Card (UICC). The iMDANM application being configured to allow a foreign wireless service provider to lease a portion of the UICC from the home wireless service provider to provision service credentials to the leased portion of the UICC, thereby providing the mobile device access to a foreign network operated by the foreign wireless service provider.
Abstract translation: 当移动设备离开归属无线服务提供商操作的家庭网络时,向移动设备提供蜂窝接入的方法,该移动设备在移动设备的位置中与任何外部无线服务提供商没有预先安排的漫游协议。 该方法包括在通用集成电路卡(UICC)上实现智能移动设备接入网络管理器(iMDANM)应用。 所述iMDANM应用被配置为允许外部无线服务提供商从所述家庭无线服务提供商租赁所述UICC的一部分,以向所述UICC的租用部分提供服务凭证,从而提供所述移动设备访问由所述UICC所操作的外部网络 国外无线服务提供商。
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公开(公告)号:US20130230155A1
公开(公告)日:2013-09-05
申请号:US13863040
申请日:2013-04-15
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor: James Fan , Jennifer K. Lam , Deva-Datta Sharma , Eric Towell
IPC: H04M3/51
CPC classification number: H04M3/5191 , H04M3/5166 , H04M3/523 , H04M3/58 , H04M2203/4536
Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.
Abstract translation: 提供系统和方法用于联系人渠道重定向,以提高代理路线/分配效率和客户体验。 例如,系统可以将客户等待在等待电话通信的代理的队列转发到聊天代理以进行在线聊天。
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公开(公告)号:US20240296169A1
公开(公告)日:2024-09-05
申请号:US18662894
申请日:2024-05-13
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Jeffrey Aaron , Sanjay Agraharam , Arun Gupta , Michelle Martens , Steven Polston
CPC classification number: G06F16/254 , G06F9/3005 , G06F9/30079 , G06F9/3812 , G06F16/212 , G06F16/2291 , G06F16/24573
Abstract: A processing system including at least one processor may obtain a first ontology of a first type of data pipeline component, map the first ontology to a second ontology for a second type of data pipeline component that is stored in a catalog of data pipeline component types, provide a second data schema for the second type of data pipeline component as a template for a first data schema for the first type of data pipeline component, and add the first type of data pipeline component to the catalog of data pipeline component types, where the adding comprises storing the first ontology and the first data schema for the first type of data pipeline component in the catalog of data pipeline component types.
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公开(公告)号:US11893590B2
公开(公告)日:2024-02-06
申请号:US17336396
申请日:2021-06-02
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Al Hooshiari , Dan Celenti , Eric Forbes
IPC: G06Q10/00 , G06Q30/016 , G06Q10/0631 , G06N20/00 , G06Q10/0633 , G06N5/01
CPC classification number: G06Q30/016 , G06N5/01 , G06N20/00 , G06Q10/0633 , G06Q10/06315
Abstract: Concepts and technologies disclosed herein are directed to interpretation workflows for machine learning-enabled event tree-based diagnostic and customer problem resolution. According to one aspect, a system can receive a workflow construction specification derived from a machine learning-enabled event tree (“MLET”). The MLET can be generated for use by a customer service agent to resolve a customer problem. The workflow construction specification can include a plurality of objects, each of which represents a navigation path through the MLET. The system can traverse the workflow construction specification and can create a set of workflow creation commands based upon at least one policy. The system can generate a workflow visualization interpretation file based upon the set of workflow creation commands. The workflow visualization interpretation file can identify how the MLET derived a root cause of the customer problem. The system can then present the workflow visualization interpretation file to the customer service agent.
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公开(公告)号:US11586171B2
公开(公告)日:2023-02-21
申请号:US16429736
申请日:2019-06-03
Applicant: AT&T Intellectual Property I, L.P.
Inventor: Jeffrey Aaron , James Fan
IPC: G05B19/408 , G06F11/34
Abstract: A method includes defining a plurality of variables to modify in a control loop; collecting first data using a first variable of the plurality of variables while executing the control loop, generating a first result based on the collecting first data step, substituting a second variable of the plurality of variables for the first variable, collecting second data using the second variable while executing the control loop, generating a second result based on the collecting second data step, comparing the first result and the second result; and taking an action based on the comparing step.
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公开(公告)号:US20220391917A1
公开(公告)日:2022-12-08
申请号:US17336396
申请日:2021-06-02
Applicant: AT&T Intellectual Property I, L.P.
Inventor: James Fan , Al Hooshiari , Dan Celenti , Eric Forbes
Abstract: Concepts and technologies disclosed herein are directed to interpretation workflows for machine learning-enabled event tree-based diagnostic and customer problem resolution. According to one aspect, a system can receive a workflow construction specification derived from a machine learning-enabled event tree (“MLET”). The MLET can be generated for use by a customer service agent to resolve a customer problem. The workflow construction specification can include a plurality of objects, each of which represents a navigation path through the MLET. The system can traverse the workflow construction specification and can create a set of workflow creation commands based upon at least one policy. The system can generate a workflow visualization interpretation file based upon the set of workflow creation commands. The workflow visualization interpretation file can identify how the MLET derived a root cause of the customer problem. The system can then present the workflow visualization interpretation file to the customer service agent.
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