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    Audio caller identification
    71.
    发明授权
    Audio caller identification 有权
    音频来电显示

    公开(公告)号：US07295656B2

    公开(公告)日：2007-11-13

    申请号：US11294294

    申请日：2005-12-05

    申请人： John Ruckart

    发明人： John Ruckart

    IPC分类号： H04M1/64

    CPC分类号： H04M3/02 ,  H04M1/578 ,  H04M1/663 ,  H04M3/42042 ,  H04M3/4872 ,  H04M19/041 ,  H04M2203/353

    摘要： An audio caller identification system and method are provided. A caller identification device of a called party's telephone, whether integrated with the telephone or stand-alone, includes a speaker for audibly alerting the called party to the nature of an incoming call. A speech synthesizer in concert with an audio caller ID program may audibly identify a name and/or number of the calling party displayed on the called party's caller ID device, including descriptive terms for calling parties such as “private,” “unlisted,” or “out of the area.” When the called party's telephone begins to ring, the called party may listen to the audio identification of the calling party for a quick screening without having to go to the telephone to read the caller ID.

    摘要翻译： 提供音频呼叫者识别系统和方法。 被叫方电话的呼叫者识别装置，无论是与电话还是独立集成，都包括一个扬声器，用于根据来电的性质向被叫方提供声音警报。 声音合成器与音频呼叫者ID程序协同地可听见地识别被叫方主叫用户ID设备上显示的主叫方的姓名和/或号码，包括呼叫方的描述性条款，例如“私人”，“不公开”或 “出区”。 当被叫方的电话开始振铃时，被叫方可以听取主叫方的音频识别码进行快速筛选，而无需去电话机读取呼叫者ID。

    Methods, systems and computer program products for aggregating communications and media data
    72.
    发明申请
    Methods, systems and computer program products for aggregating communications and media data 审中-公开
    用于聚合通信和媒体数据的方法，系统和计算机程序产品

    公开(公告)号：US20070077920A1

    公开(公告)日：2007-04-05

    申请号：US11410624

    申请日：2006-04-25

    申请人： Phillip Weeks ,  Gregory Newton ,  John Ruckart

    发明人： Phillip Weeks ,  Gregory Newton ,  John Ruckart

    IPC分类号： H04Q7/38

    CPC分类号： H04M1/72569 ,  H04M1/2478 ,  H04M1/663 ,  H04M1/72547 ,  H04M19/04

    摘要： Computer implemented methods of coordinated control of a plurality of different services for a user include associating data records from each of the different services to provide an aggregated database. The different services include a communications service of the user, a media service of the user and a calendar of the user. A user interface is provided to a user for establishing settings of at least one of the data records in the aggregated database to control the different services. An interaction model associated with the different services is also provided. A current state of at least one of the data records in the database that is specified in the interaction model is detected. Operation of at least one of the different services is automatically controlled based on the detected current state and the interaction model.

    摘要翻译： 用于用户的多个不同服务的协调控制的计算机实现的方法包括将来自每个不同服务的数据记录相关联以提供聚合数据库。 不同的服务包括用户的通信服务，用户的媒体服务和用户的日历。 向用户提供用户界面，用于建立聚合数据库中的至少一个数据记录的设置，以控制不同的服务。 还提供了与不同服务相关联的交互模型。 检测在交互模型中指定的数据库中的至少一个数据记录的当前状态。 基于检测到的当前状态和交互模型，自动控制至少一个不同服务的操作。

    Systems, methods and computer program products for aggregating contact information
    73.
    发明申请
    Systems, methods and computer program products for aggregating contact information 有权
    用于汇总联系信息的系统，方法和计算机程序产品

    公开(公告)号：US20070064920A1

    公开(公告)日：2007-03-22

    申请号：US11321336

    申请日：2005-12-29

    申请人： John Ruckart

    发明人： John Ruckart

    IPC分类号： H04M3/42 ,  H04M1/00 ,  H04M3/00

    CPC分类号： H04M1/274516 ,  G06Q10/109 ,  H04L51/04 ,  H04M3/4931 ,  H04M2203/553

    摘要： A service provider for a communications system may detect new contact information for a contact in the contact database of a first one of the subscribers. The service provider obtains a confirmation of the new contact information by a party other than the first subscriber to confirm accuracy of the new contact information. Responsive to detection of the confirmation event, the service provider stores the confirmed contact information in an aggregate contact database including contact data from multiple ones of the plurality of subscribers. The new contact information may include a communications identifier, such as a telephone number, physical address or network address. The new contact information may further include personal information for the contact, such as a photograph, a profile, a weblog, a buddy list, a bookmark and/or a tag, or commercial information associated with the contact, such as a user rating, an advertisement and/or a coupon.

    摘要翻译： 用于通信系统的服务提供商可以检测第一个订户的联系人数据库中的联系人的新联系人信息。 服务提供商通过第一用户以外的其他方获得新的联系人信息的确认，以确认新的联系人信息的准确性。 响应于确认事件的检测，服务提供商将确认的联系人信息存储在聚合联系人数据库中，包括来自多个用户中的多个用户的联系人数据。 新的联系人信息可以包括诸如电话号码，物理地址或网络地址的通信标识符。 新的联系人信息还可以包括联系人的个人信息，例如照片，简档，博客，好友列表，书签和/或标签，或与联系人相关联的商业信息，诸如用户评级， 广告和/或优惠券。

    Methods for obtaining a navigation track between a first and a second location at a client device using location information obtained from a server device and related devices and computer program products
    76.
    发明授权
    Methods for obtaining a navigation track between a first and a second location at a client device using location information obtained from a server device and related devices and computer program products 有权
    用于使用从服务器设备获取的位置信息和相关设备以及计算机程序产品在客户端设备获取第一和第二位置之间的导航轨迹的方法

    公开(公告)号：US09014973B2

    公开(公告)日：2015-04-21

    申请号：US11710140

    申请日：2007-02-23

    申请人： John Ruckart

    发明人： John Ruckart

    IPC分类号： G08B1/00 ,  G01C21/26

    CPC分类号： H04L51/20 ,  G01C21/26 ,  H04L51/04 ,  H04L51/08

    摘要： A client device is operated to obtain a navigation track between a first location and a second location by establishing a communication connection with a server device and receiving a message that contains information associated with the first location and/or the second location from the server device. The information is associated with a navigation module on the client device. The information associated with the first location and/or the second location is processed using the navigation module to obtain the navigation track between the first location and the second location.

    摘要翻译： 操作客户端设备以通过建立与服务器设备的通信连接并从服务器设备接收包含与第一位置和/或第二位置相关联的信息的消息来获得第一位置和第二位置之间的导航轨迹。 该信息与客户端设备上的导航模块相关联。 使用导航模块处理与第一位置和/或第二位置相关联的信息，以获得第一位置和第二位置之间的导航轨迹。

    Methods, systems and computer program products for tailoring advertisements to a user based on actions taken using a portable electronic device
    79.
    发明授权
    Methods, systems and computer program products for tailoring advertisements to a user based on actions taken using a portable electronic device 有权
    方法，系统和计算机程序产品，用于根据使用便携式电子设备采取的动作为用户定制广告

    公开(公告)号：US08280408B2

    公开(公告)日：2012-10-02

    申请号：US12504877

    申请日：2009-07-17

    申请人： John Ruckart ,  Robert Starr

    发明人： John Ruckart ,  Robert Starr

    IPC分类号： H04W24/00

    CPC分类号： G06Q30/0269 ,  G06Q30/02 ,  G06Q30/0255 ,  G06Q30/0267 ,  H04L67/22 ,  H04L67/306 ,  H04W4/02 ,  H04W4/21 ,  H04W4/60 ,  H04W8/18 ,  H04W76/10

    摘要： Advertising is tailored based on usage patterns of a portable electronic device are provided including determining if a portable electronic device has entered an area associated with a local area network (LAN). A link is established between the portable electronic device and the LAN if it is determined that the portable electronic device has entered the area associated with the LAN. User services are established between the portable electronic device and a remote server using the established link based on a user profile associated with the portable electronic device. Devices associated with the remote server communicatively coupled to the LAN are controlled using the portable electronic device. Actions and/or behaviors of a user are tracked based on use of the portable electronic device. Advertisements are displayed and/or played on at least one of the controlled devices based on the tracked user actions and/or behaviors.

    摘要翻译： 基于提供便携式电子设备的使用模式来定制广告，包括确定便携式电子设备是否已经进入与局域网（LAN）相关联的区域。 如果确定便携式电子设备已经进入与LAN相关联的区域，则在便携式电子设备和LAN之间建立链接。 基于与便携式电子设备相关联的用户简档，使用建立的链路在便携式电子设备和远程服务器之间建立用户服务。 使用便携式电子设备控制与通信地耦合到LAN的远程服务器相关联的设备。 基于便携式电子设备的使用来跟踪用户的动作和/或行为。 基于跟踪的用户动作和/或行为，广告被显示和/或播放在受控设备中的至少一个上。

    Methods, systems and computer-readable media for managing customer service requests
    80.
    发明授权
    Methods, systems and computer-readable media for managing customer service requests 有权
    用于管理客户服务请求的方法，系统和计算机可读介质

    公开(公告)号：US08175255B2

    公开(公告)日：2012-05-08

    申请号：US11513699

    申请日：2006-08-31

    申请人： John Ruckart

    发明人： John Ruckart

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5231 ,  H04M3/42068 ,  H04M2203/652

    摘要： Methods, systems, and computer-readable media provide for improved management of customer service requests. According to implementations, a customer requiring assistance from a company may send a message to a customer service representative (“CSR”) associated with the company. The message is received and placed in a return contact queue. A customer profile database is referenced for information pertaining to the customer and any associated accounts. Additional databases may be referenced for information relating to the product or service that is the subject of the customer inquiry. Contact information is extracted from the message or other accumulated information. Upon reaching the front of the queue, the customer message and associated information is provided to the CSR. The CSR, with all pertinent information at hand, contacts the customer to provide assistance.

    摘要翻译： 方法，系统和计算机可读介质提供改进的客户服务请求的管理。 根据实施方式，需要公司协助的客户可以向与该公司相关联的客户服务代表（“CSR”）发送消息。 该消息被接收并放置在返回联系人队列中。 引用客户资料数据库以获取有关客户和任何相关帐户的信息。 可以参考与作为客户查询主题的产品或服务相关的信息的附加数据库。 从消息或其他累积信息中提取联系信息。 到达队列的前方时，将客户消息和相关信息提供给CSR。 随着所有相关信息的CSR与客户联系以提供帮助。