公开(公告)号：US20070211879A1

公开(公告)日：2007-09-13

申请号：US11370486

申请日：2006-03-07

申请人： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

发明人： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

摘要翻译： 公开了向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。 组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。 在播放消息期间计算第二个等待时间。 如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。

公开(公告)号：US08620491B2

公开(公告)日：2013-12-31

申请号：US13620228

申请日：2012-09-14

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.

摘要翻译： 提供了一种智能管理交通网络的方法。 所述方法包括提供路侧设备以与在运输网络中的车辆相关联的车辆节点进行通信，所述车辆节点处于所述路侧设备的控制范围内。 基于从与特定车辆相关联的特定车辆节点接收的实时位置和方向信息，识别由特定车辆接下来进行控制范围的特定的相邻路侧设备。 切换信息被传送到特定的相邻的路侧设备，并且特定车辆节点在与路侧设备断开之前通信地连接到特定的路侧设备。

公开(公告)号：US08320876B2

公开(公告)日：2012-11-27

申请号：US13283273

申请日：2011-10-27

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M11/04

CPC分类号： H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

摘要翻译： 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08077838B2

公开(公告)日：2011-12-13

申请号：US11236903

申请日：2005-09-28

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC分类号： H04M11/00 ,  H04M1/64

CPC分类号： H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

摘要： A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

摘要翻译： 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：US08036373B2

公开(公告)日：2011-10-11

申请号：US11370486

申请日：2006-03-07

申请人： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

发明人： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

摘要翻译： 公开了向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。 组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。 在播放消息期间计算第二个等待时间。 如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。

公开(公告)号：US20110106337A1

公开(公告)日：2011-05-05

申请号：US12902012

申请日：2010-10-11

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07899161B2

公开(公告)日：2011-03-01

申请号：US11546265

申请日：2006-10-11

申请人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： H04M11/06

CPC分类号： H04M11/10 ,  H04M3/533

摘要： In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。 当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US20110022967A1

公开(公告)日：2011-01-27

申请号：US12506423

申请日：2009-07-21

申请人： Nithya Vijayakumar ,  Sanjeev Kumar ,  Mukul Jain

发明人： Nithya Vijayakumar ,  Sanjeev Kumar ,  Mukul Jain

IPC分类号： G06Q99/00 ,  G06F3/01

CPC分类号： G06Q10/107 ,  G06Q50/01 ,  H04L12/1822 ,  H04L51/32

摘要： Methods, apparatus, and logic are provided to generate a context enhanced social network (CESN) participant list for meeting participants. One method includes obtaining a list of participants and a meeting context and identifying expert knowledge that is required for the context. Degrees of associations between a first participant and the other participants are calculated based on a level of expert knowledge of the participants. The CESN participant list is generated and displayed for the first meeting participant based on the calculated degrees of associations of the other participants. The method can be repeated such that a unique CESN participant list is generated for each meeting participant based on his perspective in relation to the other meeting participants and based on the current context of the meeting. The CESN participant lists may also be dynamically updated when a change in meeting context is detected.

摘要翻译： 提供方法，装置和逻辑以产生用于会议参与者的上下文增强的社交网络（CESN）参与者列表。 一种方法包括获得参与者列表和会议背景，并且识别上下文所需的专家知识。 根据参与者的专业知识水平计算第一参与者和其他参与者之间的关联程度。 基于计算的其他参与者的关联程度，为第一个会议参与者生成并显示CESN参与者列表。 可以重复该方法，使得根据他对于其他会议参与者的观点并且基于会议的当前上下文，为每个会议参与者生成唯一的CESN参与者列表。 当检测到会议上下文的更改时，CESN参与者列表也可以动态更新。

公开(公告)号：US20090179752A1

公开(公告)日：2009-07-16

申请号：US11972551

申请日：2008-01-10

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC分类号： G08B1/08

CPC分类号： H04M1/72572 ,  H04M1/72513 ,  H04M1/72577

摘要： In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area.

摘要翻译： 在一个示例性实施例中，一种自动警告系统，当使用其移动设备时，它们在个人移动设备（例如蜂窝电话和便携式音乐播放器）进入或接近危险区域的阈值时向用户发出警告。 在示例实施例中，移动设备在进入街道时自动暂停，并且当用户越过街道时恢复。 在蜂窝电话实施例中，在进入危险区域时，呼叫被自动置于保持状态，可选择地通知呼叫的其他方保留原因，并且当各方离开危险区域时，该呼叫被自动恢复。

公开(公告)号：US20090146779A1

公开(公告)日：2009-06-11

申请号：US11999967

申请日：2007-12-07

申请人： Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

发明人： Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

IPC分类号： H04Q9/00 ,  G06K9/00

CPC分类号： G08C17/02 ,  G06K9/00885 ,  G08C2201/21 ,  G08C2201/30 ,  G08C2201/61 ,  H04N7/163 ,  H04N21/4223 ,  H04N21/43615 ,  H04N21/4415 ,  H04N21/4532 ,  H04N21/485

摘要： An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the video display device are then configured based on user settings associated with the stored biometric data of the user. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 一个实施例中的装置可操作以从与视频显示装置相关联的遥控装置接收用户的生物测定输入。 响应于生物识别输入与用户的存储的生物特征数据的匹配，用户被认证。 然后，基于与存储的用户的生物统计数据相关联的用户设置来配置遥控设备和/或视频显示设备。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。