公开(公告)号：US08199184B2

公开(公告)日：2012-06-12

申请号：US11935470

申请日：2007-11-06

申请人： Shmuel Shaffer ,  Mukul Jain

发明人： Shmuel Shaffer ,  Mukul Jain

IPC分类号： H04N7/14

CPC分类号： H04N7/147 ,  H04N7/15

摘要： A method for visually enhancing a conference includes receiving a first request to enhance a first object. The method also includes establishing a visual conference between at least a local participant and a remote participant. The method additionally includes receiving a visual communication and detecting a reference to the first object in the visual communication. The method further includes, upon detecting the reference to the first object in the visual communication, enhancing for presentation the first object in the visual communication based on the first request.

摘要翻译： 一种用于视觉上增强会议的方法包括接收第一请求以增强第一对象。 该方法还包括在至少本地参与者和远程参与者之间建立视觉会议。 该方法还包括在视觉通信中接收视觉通信并检测对第一对象的引用。 该方法还包括在检测到视觉通信中对第一对象的引用时，基于第一请求增强用于在视觉通信中呈现第一对象。

公开(公告)号：US08190568B2

公开(公告)日：2012-05-29

申请号：US11133915

申请日：2005-05-20

申请人： Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

发明人： Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

IPC分类号： G06F7/00 ,  G06F17/00

CPC分类号： H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

摘要翻译： 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：US08189761B2

公开(公告)日：2012-05-29

申请号：US11725065

申请日：2007-03-15

申请人： Shmuel Shaffer ,  Mohammed I. Darwish

发明人： Shmuel Shaffer ,  Mohammed I. Darwish

IPC分类号： H04M3/00

CPC分类号： H04M3/5232

摘要： A method for managing calls includes allocating a plurality of agents among a plurality of queues, receiving a plurality of calls each for connection with at least one of the plurality of agents, and assigning each of the plurality of calls to a queue of the plurality of queues. The method further includes monitoring a dynamic value profile for each of the plurality of queues. The dynamic value profile for a queue is calculated based on one or more financial attributes of the current calls in the queue. The method includes determining that the dynamic value profile for a first queue is greater than the dynamic value profile for a second queue. In addition, the method comprises reallocating one or more of the plurality of agents, among the plurality of queues in response to determining that the dynamic value profile for the first queue is greater than the dynamic value profile for the second queue.

摘要翻译： 一种用于管理呼叫的方法包括在多个队列之间分配多个代理，接收多个呼叫，每个呼叫各自用于与所述多个代理中的至少一个代理进行连接;以及将所述多个呼叫中的每一个分配给所述多个 队列 该方法还包括监视多个队列中的每一个的动态值分布。 基于队列中当前呼叫的一个或多个财务属性来计算队列的动态值配置文件。 该方法包括确定第一队列的动态值配置文件大于第二队列的动态值配置文件。 此外，响应于确定第一队列的动态值配置文件大于第二队列的动态值配置文件，该方法包括重新分配多个队列中的一个或多个代理。

公开(公告)号：US08175007B2

公开(公告)日：2012-05-08

申请号：US11763330

申请日：2007-06-14

申请人： Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

发明人： Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC分类号： H04L12/28 ,  H04L12/66

CPC分类号： H04M3/42187 ,  G10L15/26 ,  G10L25/78 ,  H04M3/5232 ,  H04M3/56 ,  H04M2201/40 ,  H04M2203/2088 ,  H04M2203/5072 ,  H04M2242/04

摘要： A method and system of prioritizing calls based on audio stream analysis includes receiving a plurality of calls, wherein each call comprises an audio stream. The audio stream associated with one of the calls is analyzed for pre-determined audio characteristics. The call is processed based on the audio characteristics of the call. A system for prioritizing calls includes a multipoint control unit for receiving calls. An audio stream capture system captures an audio stream from the calls. The audio stream is analyzed by the capture system according to one or more selected criteria and an urgency priority ranking is determined for each call. The calls are ranked in a queue database according to urgency priority. A controller manages the audio stream capture system, the audio analyzer and queue database computer system.

摘要翻译： 基于音频流分析对呼叫进行优先级排序的方法和系统包括接收多个呼叫，其中每个呼叫包括音频流。 与一个呼叫相关联的音频流被分析以获得预定的音频特征。 呼叫根据呼叫的音频特性进行处理。 用于优先呼叫的系统包括用于接收呼叫的多点控制单元。 音频流捕获系统捕获来自呼叫的音频流。 根据一个或多个所选标准，捕获系统分析音频流，并且为每个呼叫确定紧急度优先级排序。 呼叫根据紧急优先级排列在队列数据库中。 控制器管理音频流捕获系统，音频分析器和队列数据库计算机系统。

公开(公告)号：US20120027189A1

公开(公告)日：2012-02-02

申请号：US12845183

申请日：2010-07-28

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04M1/56

CPC分类号： H04M3/42348 ,  H04M3/42068 ,  H04M3/5116 ,  H04M2203/2094 ,  H04M2203/558

摘要： Techniques are provided for using a location of a caller placing a call that is received at a call center to identify other sources of information that are relevant to the call. A call is received at a call center from a caller. The location of the caller is obtained from the received call, and other sources of information potentially relevant to the call are identified based on the location of the caller. For example, information is stored that identifies at lease one individual that is proximate to the location of the caller, and communication is initiated with at least one individual who is determined to be located proximate to the caller.

摘要翻译： 提供技术用于使用呼叫者在呼叫中心接收的呼叫的位置来识别与呼叫相关的其他信息源。 在呼叫中心从呼叫者接收到呼叫。 呼叫者的位置是从接收到的呼叫中获得的，并且基于呼叫者的位置来识别潜在地与呼叫相关的其他信息源。 例如，存储标识至少一个接近于呼叫者的位置的个体的信息，并且与被确定为位于呼叫者附近的至少一个个体发起通信。

公开(公告)号：US20120002002A1

公开(公告)日：2012-01-05

申请号：US12828625

申请日：2010-07-01

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04N7/15

CPC分类号： H04N7/15 ,  H04N7/147 ,  H04N7/155

摘要： Techniques are provided for receiving multimedia from a plurality of endpoints participating in a conference session, including multimedia from an endpoint that was muted during the conference session. A muting state is detected at a particular endpoint during the conference session and the multimedia from the particular endpoint is recorded even though it is not forwarded and rendered to the other endpoints during the conference session. Information associated with the multimedia data for the conference session is stored to indicate the time period during which the muting state was detected at the particular endpoint. Techniques are also provided for granting access at a later time to the stored multimedia data for conference session, including access controls to the muted multimedia.

摘要翻译： 提供技术用于从参与会议会话的多个端点接收多媒体，包括来自在会议期间被静音的端点的多媒体。 在会议会话期间在特定端点处检测到静音状态，并且即使在会议会话期间不转发并呈现给其他端点，也记录来自特定端点的多媒体。 存储与会议会话的多媒体数据相关联的信息，以指示在特定端点处检测到静音状态的时间段。 还提供了用于在稍后时间将存储的多媒体数据用于会议会话的准许技术，包括对静音多媒体的访问控制。

公开(公告)号：US08077635B2

公开(公告)日：2011-12-13

申请号：US11046067

申请日：2005-01-28

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

IPC分类号： H04L12/16

CPC分类号： H04Q3/0062 ,  H04L12/1818 ,  H04M3/56 ,  H04M3/565 ,  H04Q2213/1324

摘要： A method for reserving conference resources includes communicating a conference notification to each of a plurality of conference invitees. The conference notification is associated with a multipoint conference. The method includes receiving, from each of a first number of the plurality of conference invitees, a response to the conference notification indicating that the invitee will participate on the multipoint conference. The first number of the plurality of invitees comprises participating invitees. The method includes automatically determining, based on the responses to the conference notifications, a sufficient amount of resources to allow the participating invitees to communicate on the multipoint conference. The method also includes automatically reserving the determined sufficient amount of resources and hosting the multipoint conference between the participating invitees using the reserved resources.

摘要翻译： 一种用于保留会议资源的方法包括向多个会议受邀者中的每一个传送会议通知。 会议通知与多点会议相关联。 所述方法包括从所述多个会议受邀者的第一数目中的每一个接收指示所述受邀者将参与所述多点会议的对所述会议通知的响应。 多个受邀者的第一个数量包括参与邀请人。 该方法包括基于对会议通知的响应自动确定足够的资源以允许参与邀请者在多点会议上进行通信。 该方法还包括使用预留的资源自动保留所确定的足够数量的资源并且在参与的被邀请者之间托管多点会议。

公开(公告)号：US08063604B2

公开(公告)日：2011-11-22

申请号：US12403916

申请日：2009-03-13

申请人： Shmuel Shaffer ,  Richard Gustav Geiger ,  Guido Jouret

发明人： Shmuel Shaffer ,  Richard Gustav Geiger ,  Guido Jouret

IPC分类号： H01M10/44

CPC分类号： H01M10/465 ,  B60L11/1824 ,  B60L2230/22 ,  B60L2230/24 ,  B60L2260/54 ,  H01M10/441 ,  Y02T10/7005 ,  Y02T10/7094 ,  Y02T90/12 ,  Y02T90/121 ,  Y02T90/14

摘要： In one embodiment, a system comprises: a renewable energy generator; a renewable energy availability server connected to the renewable energy generator, wherein the renewable energy server is connected to an electric grid and a network, the renewable energy availability server is configured to transmit a right to recharge certificate; a rechargeable device containing a recharge controller, wherein the recharge controller is connected to the electrical grid, the recharge controller configured to receive upon request the right to recharge certificate; and the recharge controller being further capable of enabling charging of the rechargeable device based on the right to recharge certificate.

摘要翻译： 在一个实施例中，系统包括：可再生能源发电机; 连接到可再生能源发电机的可再生能源可用性服务器，其中所述可再生能源服务器连接到电网和网络，所述可再生能源可用性服务器被配置为传送充值证书的权利; 一个包含再充电控制器的充电装置，其中再充电控制器连接到电网，再充电控制器被配置为根据请求接收充电证书的权利; 并且再充电控制器还能够基于充电证书的权利来使可充电装置充电。

公开(公告)号：US08045998B2

公开(公告)日：2011-10-25

申请号：US11149041

申请日：2005-06-08

申请人： Shmuel Shaffer ,  Shah Talukder ,  Dean M. Zanone ,  Yogesh Kalley ,  Kittur V. Nagesh

发明人： Shmuel Shaffer ,  Shah Talukder ,  Dean M. Zanone ,  Yogesh Kalley ,  Kittur V. Nagesh

IPC分类号： H04W24/00

CPC分类号： H04W48/18 ,  H04W4/02

摘要： A method for communicating using position information includes communicating on a first communication network at a first location using one or more first communication parameters of the first communication network and, upon moving from the first location to a second location, receiving position information identifying the second location. The method includes adjusting the one or more first communication parameters to one or more second communication parameters based on the second location and communicating on a second communication network at the second location using the one or more second communication parameters.

摘要翻译： 使用位置信息进行通信的方法包括使用第一通信网络的一个或多个第一通信参数在第一位置处的第一通信网络上进行通信，并且在从第一位置移动到第二位置时，接收标识第二位置的位置信息 。 该方法包括基于第二位置将一个或多个第一通信参数调整到一个或多个第二通信参数，并且使用一个或多个第二通信参数在第二位置处的第二通信网络上进行通信。

公开(公告)号：US20110249671A1

公开(公告)日：2011-10-13

申请号：US13165901

申请日：2011-06-22

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04L12/66

CPC分类号： H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

摘要： A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

摘要翻译： 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。