公开(公告)号：US08280961B2

公开(公告)日：2012-10-02

申请号：US11352074

申请日：2006-02-09

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise G. Caballero-Mccann

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise G. Caballero-Mccann

IPC: G06F15/16

CPC classification number: H04M3/42374 ,  H04L67/24

Abstract: A method for providing a camp-on service for a network service includes detecting a request from a user for access to a network service and detecting that the network service is unavailable. The method includes subscribing the user to a camp-on service for the network service. The method includes detecting that the network service is available and notifying the user that the network service is available.

Abstract translation: 一种用于提供网络服务的驻留服务的方法包括：检测来自用户的访问网络服务的请求，并检测网络服务不可用。 该方法包括将用户订阅用于网络服务的驻留服务。 该方法包括检测网络服务可用，并通知用户网络服务可用。

公开(公告)号：US08259954B2

公开(公告)日：2012-09-04

申请号：US11870808

申请日：2007-10-11

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04R29/00 ,  H03G3/20 ,  H04B15/00

CPC classification number: G10L21/0364 ,  G10L17/20

Abstract: In one embodiment, one or more users may be participating in a conversation. In one example, a first user may be speaking into a speaker end device and a second user may be listening at a listener end device. The second user may be in an environment where noise may be present. Particular embodiments determine characteristics of the noise at the listener end device. Characteristics of a voice signature for a user speaking with the speaker end device are also determined. Comprehension enhancement of voice signals received from speaker end device is then performed based on characteristics of the noise at the listener end device and characteristics of the voice signature. For example, the signature of the voice signals may be altered to lessen the overlap with the noise.

Abstract translation: 在一个实施例中，一个或多个用户可以参与对话。 在一个示例中，第一用户可以说话到扬声器终端设备中，并且第二用户可能在收听终端设备中收听。 第二用户可能处于可能存在噪声的环境中。 特定实施例确定了听众终端设备处的噪声的特征。 与扬声器终端设备通话的用户的语音签名的特征也被确定。 然后根据听者终端设备的噪声特性和语音签名的特征，对从扬声器终端设备接收到的语音信号进行理解增强。 例如，可以改变语音信号的签名以减少与噪声的重叠。

公开(公告)号：US08194836B2

公开(公告)日：2012-06-05

申请号：US10824180

申请日：2004-04-14

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04M3/42272 ,  H04M3/4234 ,  H04M3/5183

Abstract: In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

Abstract translation: 在一个实施例中，用于增强扩展移动性的方法包括访问用户输入，其指示用户以私有模式在端点登录的愿望，根据该方式，该端点仅支持用户的扩展或用户登录的愿望 在共享模式的端点处，端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。 该方法包括将端点配置为只支持用户的扩展，如果用户输入指示用户以专用模式登录端点的期望，根据该端点，该端点仅支持该用户的扩展。 该方法包括：如果用户输入指示用户以共享模式在端点登录的愿望，则将端点配置为同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展， 同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。

公开(公告)号：US08165566B2

公开(公告)日：2012-04-24

申请号：US11929461

申请日：2007-10-30

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

IPC: H04M3/42

CPC classification number: H04M1/7253 ,  H04M1/6091

Abstract: In an embodiment, a method includes identifying a first component device of a plurality of component devices in a communication network and determining that the first component device is operable to perform a first function of a plurality of functions associated with a mobile endpoint. The method also includes distributing the first function from the mobile endpoint to the first component device in response to determining that the first component device is operable to perform a first function of the plurality of functions associated with the mobile endpoint.

Abstract translation: 在一个实施例中，一种方法包括识别通信网络中的多个组件设备的第一组件设备，并且确定第一组件设备可操作以执行与移动端点相关联的多个功能的第一功能。 该方法还包括响应于确定第一组件设备可操作以执行与移动端点相关联的多个功能的第一功能，将第一功能从移动端点分发到第一组件设备。

公开(公告)号：US08164488B2

公开(公告)日：2012-04-24

申请号：US12017943

申请日：2008-01-22

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: G08B21/00

CPC classification number: G08G1/096716 ,  G06Q30/0246 ,  G08G1/096741 ,  G08G1/096783

Abstract: A method includes determining a first flow characteristic of a flow, the flow comprising at least one targeted user. The method also includes generating for display a first message based on the first flow characteristic of the flow.

Abstract translation: 一种方法包括确定流的第一流特性，所述流包括至少一个目标用户。 该方法还包括基于流的第一流特性生成用于显示第一消息。

公开(公告)号：US08081749B1

公开(公告)日：2011-12-20

申请号：US10847603

申请日：2004-05-17

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04L51/046 ,  H04M3/5166 ,  H04M2201/14

Abstract: A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.

Abstract translation: 提供了一种用于集成队列管理的系统和方法。 该方法可以包括从用户接收对多个代理之一的连接的请求。 如果多个代理不可用，则对连接的请求可以排队。 可以从用户接收到延迟与多个代理之一的连接的请求。 根据本发明的特定实施例，延迟与多个代理之一的连接。 可以从用户接收到在队列中继续的请求。 最后，用户可以与多个代理之一连接。

公开(公告)号：US08068601B2

公开(公告)日：2011-11-29

申请号：US11460212

申请日：2006-07-26

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M3/00

CPC classification number: H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

Abstract: A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

Abstract translation: 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08036782B2

公开(公告)日：2011-10-11

申请号：US12902012

申请日：2010-10-11

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G06F7/00 ,  G08G1/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

Abstract translation: 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07904760B2

公开(公告)日：2011-03-08

申请号：US11176836

申请日：2005-07-06

Applicant: Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

IPC: G06F11/00

CPC classification number: G06F11/0784 ,  G06F11/0709 ,  G06Q10/00 ,  H04L12/66

Abstract: A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.

Abstract translation: 在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。 该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。

公开(公告)号：US07853001B2

公开(公告)日：2010-12-14

申请号：US11101704

申请日：2005-04-08

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04M3/48 ,  H04M7/0045

Abstract: A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communication method. The method includes receiving from the caller a request to camp-on to the called party and an indication that the caller can be reached via a second communication method. The method also includes determining that the first call involving the called party has terminated.

Abstract translation: 一种用于提供上位服务的方法，包括：通过第一通信方法从呼叫者接收与被叫方进行通信的请求，并且经由所述第一通信方法通知所述被叫方正在通过第一呼叫进行通信。 该方法包括从呼叫者接收到被叫方的驻留请求以及通过第二通信方法可以访问呼叫者的指示。 该方法还包括确定涉及被叫方的第一呼叫已经终止。