Abstract:
One or more embodiments of the present invention pertains to an apparatus and method that detects a condition of the customer when an incoming call is received from a customer and directs or transfers the customer to an agent to service the customer based on the detected condition.
Abstract:
There is provided a method and system to communicate information. The system receives a first query that contains a first constraint and retrieves a first plurality of data items from a database based on the first query. Next, the system generates a first distribution based on the first plurality of data items, the first distribution utilizing a first plurality of domains that are used to identify data items. Next the system generates a second distribution based on a plurality of requests to view a second plurality of data items. Next the system generates a third distribution based on the first distribution and the second distribution. Finally, the system generates distribution data to be included within an interface, the interface to include at least one interface element that is positioned on the interface based on the third distribution, the at least one interface element to respectively represent at least one domain.
Abstract:
A method and a system for merchandising in a network-based marketplace. Sellers enter item information that identifies items to be transacted in a network-based marketplace. Sellers also identify referring items and promoted items and generate associations between them. In response to a buyer's request for the item information on a referring item, the network-based marketplace presents the item information for promoted items in addition to the item information for the referring item.