公开(公告)号：US07613288B1

公开(公告)日：2009-11-03

申请号：US10889325

申请日：2004-07-12

申请人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

发明人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

IPC分类号： H04M7/00 ,  H04L12/66

CPC分类号： H04M3/42323 ,  H04M1/2472 ,  H04M1/2535 ,  H04M3/42229 ,  H04M3/42314 ,  H04M3/4234

摘要： A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a first communication device. A call is placed to a second communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a guest PBX when the call is answered which corresponds to a communication line associated with the second communication device. Upon connection to the second communication device, the incoming call is bridged with the call placed to the second communication device.

摘要翻译： 公开了一种处理进入虚拟通信用户的呼入的方法。 在第一通信设备处接收用于虚拟通信用户的呼入。 使用由虚拟通信用户提供的联系信息将呼叫发送到第二通信设备。 当呼叫被应答到对应于与第二通信设备相关联的通信线路时，向客户PBX提供扩展信息。 在连接到第二通信设备时，将呼入桥接到放置到第二通信设备的呼叫。

公开(公告)号：US07174189B1

公开(公告)日：2007-02-06

申请号：US10833479

申请日：2004-04-27

申请人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

发明人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

IPC分类号： H04M1/00

CPC分类号： H04M3/42314 ,  H04M3/4234 ,  H04M2207/18 ,  H04W4/16 ,  H04W76/25 ,  H04W88/18

摘要： A system and method for providing PBX-like functionality at a remote office location includes the capability of maintaining a network session with a mobile number associated with the remote worker once the worker terminates the remote office session. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch (located either at a subscriber-based office location or within the communication network and shared by a number of different subscribers). A remotely located individual (such as a telecommuter) “logs in” to the remote office platform and, once the individual is authenticated, a graphical user interface (GUI) emulating a PBX station set is enabled at the remote employee's personal computer, the GUI including a field for entry of the user's mobile number. When the user ends the session at the remote location, the platform invokes a mobility process to maintain a communication session with the remote worker via the communication device associated with the mobile number.

摘要翻译： 一种在远程办公室位置提供类似PBX的功能的系统和方法包括在工作人员终止远程办公室会话之后，维护与远程工作人员相关联的移动电话号码的网络会话的能力。 该系统利用介于数据通信网络和常规PBX交换机之间的远程办公平台（位于基于用户的办公室位置或通信网络内并由多个不同用户共享）。 一个远程位置的个人（如远程办公人员）“登录”到远程办公室平台，一旦个人通过认证，就可以在远程员工的个人计算机，GUI上启用模拟PBX站组的图形用户界面（GUI） 包括用于输入用户手机号码的字段。 当用户在远程位置结束会话时，平台调用移动过程以通过与移动号码相关联的通信设备来维护与远程工作者的通信会话。

公开(公告)号：US06377680B1

公开(公告)日：2002-04-23

申请号：US09115310

申请日：1998-07-14

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Shaoqing Q. Wang ,  Robert S. Westrich

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Shaoqing Q. Wang ,  Robert S. Westrich

IPC分类号： H04B1500

CPC分类号： H04M3/303 ,  H04M3/2209

摘要： A method and system for reducing background noise during a telephone call. When a caller begins dialing a telephone number, the system receives an ambient noise level measured near the caller's telephone. The system then computes an inverse noise waveform, which corresponds to the received ambient noise level. The inverse noise waveform is then transmitted along the same telephone line used by the completed call. The inverse noise waveform reduces the ambient background noise from the caller's location for the duration of the telephone call.

摘要翻译： 一种用于在电话呼叫期间减少背景噪声的方法和系统。 当呼叫者开始拨打电话号码时，系统接收在呼叫者电话附近测量的环境噪声电平。 然后，系统计算对应于接收的环境噪声电平的反噪声波形。 然后，逆噪声波形沿着完成呼叫使用的相同电话线传输。 在电话呼叫期间，反噪声波形可以减少呼叫者位置的环境背景噪声。

公开(公告)号：US06967947B1

公开(公告)日：2005-11-22

申请号：US09820395

申请日：2001-03-29

申请人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

发明人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

IPC分类号： H04L12/66 ,  H04M1/247 ,  H04M1/725 ,  H04M3/42 ,  H04M3/54 ,  H04M3/58 ,  H04M7/00 ,  H04Q1/45

CPC分类号： H04M1/2473 ,  H04M1/72519 ,  H04M3/42314 ,  H04M3/4234 ,  H04M3/546 ,  H04M3/58 ,  H04M7/1295 ,  H04M2207/206 ,  H04Q1/45

摘要： A system and method for providing PBX-like functionality at a mobile location includes the capability of maintaining a network session with a mobile number associated with a remote worker. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch. A remotely located individual (such as a telecommuter) “logs in” to the remote office platform and, once the individual is authenticated, PBX-like communication with the mobile device is established. If the device is a computer-enabled device and includes a display, the platform can enable a graphical user interface emulating a PBX station set to the device. Alternatively, the remote worker can enter either spoken commands or series of DTMF sequences to utilize the PBX-like features. For these applications, the remote office platform includes a speech recognition module and a translation table for converting a sequence of DTMF tones into a PBX-like call feature (e.g., transfer, hold, mute, etc.).

摘要翻译： 用于在移动位置提供类似PBX的功能的系统和方法包括使用与远程工作人员相关联的移动电话号码来维护网络会话的能力。 该系统利用介于数据通信网络和常规PBX交换机之间的远程办公平台。 远程位置的个人（如远程办公人员）“登录”到远程办公平台，一旦个人认证，建立与移动设备的PBX类通信。 如果设备是启用计算机的设备并且包括显示器，则平台可以启用模拟设置到设备的集团电话站的图形用户界面。 或者，远程工作人员可以输入口语命令或一系列DTMF序列以利用类PBX的特征。 对于这些应用，远程办公平台包括语音识别模块和用于将一系列DTMF音调转换成PBX类呼叫特征（例如，传送，保持，静音等）的转换表。

公开(公告)号：US06870835B1

公开(公告)日：2005-03-22

申请号：US09867284

申请日：2001-05-29

申请人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shawn Jean ,  Joan Madden ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

发明人： Yihsiu Chen ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shawn Jean ,  Joan Madden ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich ,  Aleksandr Zelezniak

IPC分类号： H04M3/42 ,  H04M7/00 ,  H04Q3/00 ,  H04L12/66 ,  H04L12/28 ,  H04Q11/00

CPC分类号： H04Q3/0045 ,  H04M3/4228 ,  H04M3/42331 ,  H04M3/4234 ,  H04M7/009

摘要： A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a communication device. A call is placed to the communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a SLS when the call is answered which corresponds to a communication line associated with the communication device. Upon connection to the communication device, the incoming call is bridged with the call placed to the communication device.

摘要翻译： 公开了一种处理进入虚拟通信用户的呼入的方法。 在通信设备处接收用于虚拟通信用户的呼入。 使用由虚拟通信用户提供的联系信息向通信设备发送呼叫。 当应答对应于与通信设备相关联的通信线路的呼叫时，向SLS提供扩展信息。 在连接到通信设备时，来电呼叫与通信设备的呼叫桥接。

公开(公告)号：US06804345B1

公开(公告)日：2004-10-12

申请号：US09492594

申请日：2000-01-27

申请人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

发明人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

IPC分类号： H04M300

CPC分类号： H04M7/006 ,  H04M3/382 ,  H04M3/5125 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/12 ,  H04M7/121 ,  H04M7/1235

摘要： Paging, cellular telephone or other messaging functionality is incorporated into a virtual contact center system to permit logged-off customer service representatives (CSRs) to be alerted to a need to logon to the system, and to permit CSRs to alert supervisors or specialists to logon to the system. Matching at a contact control server of existing conditions to predetermined criteria, e.g., failure to login at an assigned time, or specified network conditions (such as length of customer queues), triggers a command for a communication to one or more logged-off CSRs. Results of follow-up testing at the contact control server for matches causes page requests to be renewed, redirected or canceled. Unusual contact requirements or emerging network conditions requiring supervisory input or increased monitoring by traffic or subject matter specialists is likewise triggered by analysis at a contact control server or by CSR click selection of messages to be sent to a virtual contact center requesting issuance of information such as web pages to cognizant personnel.

摘要翻译： 分页，蜂窝电话或其他消息功能被并入到虚拟联络中心系统中，以允许注销的客户服务代表（CSR）被警告登录系统的需要，并允许CSR警告主管或专家登录 到系统。 将现有条件的联系人控制服务器与预定标准进行匹配，例如在分配的时间内登录失败或指定的网络条件（例如客户队列的长度），触发一个或多个注销CSR的通信命令 。 在联系控制服务器上进行匹配的后续测试结果会导致页面请求被更新，重定向或取消。 异常联系要求或新兴网络条件需要监督输入或由流量或主题专家进行的监控增加同样是通过联络控制服务器的分析或CSR点击选择要发送到虚拟联络中心的消息来触发，请求发出信息，例如 网页识别人员。

公开(公告)号：US06650747B1

公开(公告)日：2003-11-18

申请号：US09490887

申请日：2000-01-27

申请人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

发明人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Kathleen C. Fowler ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

IPC分类号： H04M300

CPC分类号： H04M3/382 ,  H04M3/5125 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/006 ,  H04M7/12 ,  H04M7/1205

摘要： A virtual contact center (VCC) system includes facilities for full participation by a VCC monitor in a transaction between a customer and a customer service representative (CSR) using virtual network computing (VNC) techniques. A second display system remote from a first computer system actively views and controls the computing desktop at the first computer. Thus, one or more virtual contact center monitors can simultaneously view a CSR desktop, including windows containing merchant applications. Moreover, use of VNC programs permits a monitor to directly control the selection, display, data entry and interaction with such merchant applications and customer in exactly the same manner, and to the same extent, as a CSR.

摘要翻译： 虚拟联络中心（VCC）系统包括使用虚拟网络计算（VNC）技术在VCC监视器完全参与客户和客户服务代表（CSR）之间的交易中的设施。 远离第一计算机系统的第二显示系统在第一计算机上主动地查看和控制计算桌面。因此，一个或多个虚拟联络中心监视器可以同时查看包括商家应用的窗口的CSR桌面。 此外，使用VNC程序允许监视器以与CSR相同的方式直接控制选择，显示，数据输入以及与这些商家应用程序和客户的交互。

公开(公告)号：US06574480B1

公开(公告)日：2003-06-03

申请号：US09458633

申请日：1999-12-10

申请人： Mark J. Foladare ,  Shelley B. Goldman ,  David P. Silverman ,  Shaoqing Q. Wang ,  Roy P. Weber ,  Robert S. Westrich

发明人： Mark J. Foladare ,  Shelley B. Goldman ,  David P. Silverman ,  Shaoqing Q. Wang ,  Roy P. Weber ,  Robert S. Westrich

IPC分类号： H04M1100

CPC分类号： H04M3/50 ,  H04L51/066 ,  H04L51/12 ,  H04L51/24 ,  H04M7/128 ,  H04M7/1295 ,  H04M2203/2016 ,  H04M2203/4536

摘要： A method and apparatus for providing intelligent paging services is disclosed. A server receives a paging request from a customer. The page request may be, for example, a telephone call initiated by the customer from a telephone. The server then determines the identity of the customer who initiated the page request and (if necessary) the condition which prompted the identified customer to initiate the page request. The identity and condition information is then used to identify a predetermined list of one or more parties who should be contacted on behalf of the customer and how they should be contacted. Examples of the contact methods the server may execute include making a telephone call to a designated number via a public switched telephone network (PSTN), sending a page to a designated pager via the PSTN, and/or sending an electronic mail (e-mail) message to an Internet protocol (IP) addressable device via an IP network.

摘要翻译： 公开了一种用于提供智能寻呼业务的方法和装置。 服务器从客户端接收寻呼请求。 页面请求可以是例如由客户从电话发起的电话呼叫。 然后，服务器确定发起页面请求的客户的身份，以及（如果需要的话）促使识别的客户启动页面请求的条件。 然后，身份和条件信息用于标识应该与客户联系的一方或多方的预定列表，以及如何联系他们。 服务器可以执行的联系方法的示例包括经由公共交换电话网（PSTN）对指定号码进行电话呼叫，经由PSTN将页面发送到指定的寻呼机和/或发送电子邮件（电子邮件 ）消息通过IP网络发送到互联网协议（IP）可寻址设备。

公开(公告)号：US06330322B1

公开(公告)日：2001-12-11

申请号：US09153221

申请日：1998-09-14

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Robert S. Westrich

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Shaoqing Q. Wang ,  Robert S. Westrich

IPC分类号： H04M342

CPC分类号： H04M3/42272 ,  H04M3/42229

摘要： A method and apparatus is provided for updating the telephone number in a subscriber's profile to the telephone number at the subscriber's current location based on a revertive call. When a revertive call is received by a system from a subscriber, the subscriber's number is identified and compared to a default number in the subscriber's profile. The call is connected and the system checks whether the telephone number is the same as the number stored in the subscriber's profile. If the subscriber's number is different than the number stored in the subscriber's profile, after the call is terminated, the system queries the subscriber as to whether the subscriber would like to have calls forwarded to his or her current telephone number for a particular length of time. If the subscriber indicates that he or she would like to have calls forwarded to his or her current telephone number for a particular period of time, the subscriber's telephone number will be stored in the subscriber's profile so that future pages or calls will be forwarded to that number for the prescribed period, thus obviating the need for the subscriber to constantly place revertive calls from the same location.

摘要翻译： 提供了一种方法和装置，用于基于回复呼叫将订户简档中的电话号码更新为用户当前位置处的电话号码。 当系统从用户接收到回复呼叫时，识别用户号码并将其与订户简档中的默认号码进行比较。 呼叫已连接，系统检查电话号码是否与订户配置文件中存储的电话号码相同。 如果用户号码与存储在用户简档中的号码不同，则在呼叫终止之后，系统向订户询问用户是否希望将呼叫转发到他或她当前的电话号码一段特定的时间长度 。 如果用户指示他或她希望在特定时间段内转移到他或她当前电话号码的呼叫，则订户的电话号码将被存储在用户的简档中，以便将来的页面或呼叫将被转发到 数量，从而避免了用户不断地从同一位置进行回拨呼叫的需要。

公开(公告)号：US5978837A

公开(公告)日：1999-11-02

申请号：US720127

申请日：1996-09-27

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber ,  Robert S. Westrich

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber ,  Robert S. Westrich

IPC分类号： G06F13/00 ,  H04B7/24 ,  H04L12/58 ,  H04M3/42 ,  H04M3/53 ,  H04M11/00 ,  H04N1/00 ,  H04W4/12 ,  H04W8/18 ,  H04W88/18 ,  H04Q7/00 ,  G08B5/22

CPC分类号： H04L12/5855 ,  H04L51/14 ,  H04M3/5307 ,  H04W88/185 ,  H04L12/5895 ,  H04W4/12 ,  H04W8/183

摘要： An intelligent pager remotely manages an E-Mail server that receives E-Mail messages transmitted over an E-Mail network. Useful E-Mail messages can be identified by the pager and separated from the junk mail. The pager remotely controls the server to forward messages as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the pager over a different network so that the pager can select a forwarding destination for the message. The pager sends a selection signal to the E-mail server which then forwards the E-Mail message to the selected destination. The E-Mail message can be forwarded by the server over another network, such as the public telephone network, to a computer or a FAX machine at the recipient's office, home or other destination.

摘要翻译： 智能寻呼机远程管理电子邮件服务器，接收通过电子邮件网络发送的电子邮件。 有用的电子邮件可以由寻呼机识别并与垃圾邮件分离。 寻呼机远程控制服务器按照收件人的指示转发邮件。 电子邮件服务器通过不同的网络向寻呼机发送电子邮件消息的摘要，以便寻呼机可以选择该消息的转发目的地。 寻呼机向E-mail服务器发送一个选择信号，该服务器然后将电子邮件消息转发到所选择的目的地。 电子邮件消息可以由服务器通过另一个网络（如公共电话网络）转发到收件人办公室，家庭或其他目的地的计算机或传真机。