CUSTOMER PREMISES EQUIPMENT DIAGNOSTIC, RECOVERY, AND REPORTING SYSTEMS AND METHODS
    1.
    发明申请
    CUSTOMER PREMISES EQUIPMENT DIAGNOSTIC, RECOVERY, AND REPORTING SYSTEMS AND METHODS 有权
    客户设备诊断,恢复和报告系统及方法

    公开(公告)号:US20130151893A1

    公开(公告)日:2013-06-13

    申请号:US13313656

    申请日:2011-12-07

    IPC分类号: G06F11/14

    摘要: Exemplary customer premises equipment (“CPE”) diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem aggregating, over time, technical support data representing technical issues of CPE devices and operations performed to resolve the technical issues, identifying a subset of the technical support data, and providing the identified subset of the technical support data to a CPE device for local storage by the CPE device, locally stored technical support data configured to be used by the CPE device to self-recover from a future technical issue associated with the CPE device. In certain embodiments, the CPE device may be configured to function as a media server device and/or as an intermediary technical support device at a customer premises. Corresponding methods and systems are also disclosed.

    摘要翻译: 本文公开了示例性的客户驻地设备(“CPE”)诊断,恢复和报告系统和方法。 一种示例性方法包括:技术支持服务器子系统随时间汇总表示CPE设备的技术问题的技术支持数据和为解决技术问题而执行的操作,识别技术支持数据的子集,以及提供所识别的技术支持的子集 CPE设备的数据到CPE设备进行本地存储,本地存储的技术支持数据被配置为由CPE设备使用以从与CPE设备相关联的未来技术问题自我恢复。 在某些实施例中,CPE设备可以被配置为在客户驻地处作为媒体服务器设备和/或作为中间技术支持设备。 还公开了相应的方法和系统。

    Video on demand processing
    2.
    发明授权
    Video on demand processing 有权
    视频点播处理

    公开(公告)号:US09118943B2

    公开(公告)日:2015-08-25

    申请号:US13308595

    申请日:2011-12-01

    摘要: A device may include a communication interface configured to receive a request from a client device, where the request identifies a first video on demand (VOD). The device may also include logic configured to identify capabilities associated with the client device, the capabilities including at least one of a decoding capability of the client device, a content protection scheme supported by the client device, or a transport protocol via which the client device can communicate, and forward the request for the VOD to a service provider associated with providing the first VOD. The logic may also be configured to receive a media stream from the service provider, the media stream corresponding to the first VOD, process the media stream in accordance with the identified capabilities, and forward the processed media stream to the client device.

    摘要翻译: 设备可以包括被配置为从客户端设备接收请求的通信接口,其中请求标识第一视频点播(VOD)。 设备还可以包括被配置为识别与客户端设备相关联的能力的逻辑,该能力包括客户端设备的解码能力,客户端设备支持的内容保护方案,或客户端设备 可以将VOD的请求转发给与提供第一VOD相关联的服务提供商。 逻辑还可以被配置为从服务提供商接收媒体流,对应于第一VOD的媒体流,根据所识别的能力处理媒体流,并将处理的媒体流转发到客户端设备。

    DYNAMIC PROVISIONING OF CLOSED CAPTIONING TO USER DEVICES
    3.
    发明申请
    DYNAMIC PROVISIONING OF CLOSED CAPTIONING TO USER DEVICES 有权
    动态地向用户设备提供封闭标签

    公开(公告)号:US20130111528A1

    公开(公告)日:2013-05-02

    申请号:US13285277

    申请日:2011-10-31

    IPC分类号: H04N21/482

    摘要: A system is configured to receive, from a user device, a request for video content and closed captioning content associated with the video content; obtain, based on the request, device information that identifies a first video format that is supported by the user device; obtain the video content and the closed captioning content, where the video content conforms to a second video format, and where the closed captioning content conforms to a text format; convert the video content from the second video format to the first video format and the closed captioning content from the text format to the first video format; and transmit the converted video content and the converted closed captioning to the user device, where the converted video content and the converted closed captioning content enable the user device to play the converted video content and the converted closed captioning content without modifying the user device.

    摘要翻译: 系统被配置为从用户设备接收与视频内容相关联的视频内容和隐藏字幕内容的请求; 基于所述请求获取识别所述用户设备支持的第一视频格式的设备信息; 获取视频内容和隐藏字幕内容,其中视频内容符合第二视频格式,以及隐藏式字幕内容符合文本格式; 将从第二视频格式的视频内容转换成第一视频格式和从文本格式到第一视频格式的隐藏字幕内容; 并将经转换的视频内容和转换的隐藏字幕传送到用户设备,其中转换的视频内容和转换的隐藏字幕内容使得用户设备能够在不修改用户设备的情况下播放转换的视频内容和转换的隐藏字幕内容。

    Customer premises equipment diagnostic, recovery, and reporting systems and methods
    4.
    发明授权
    Customer premises equipment diagnostic, recovery, and reporting systems and methods 有权
    客户端设备诊断,恢复和报告系统和方法

    公开(公告)号:US08880945B2

    公开(公告)日:2014-11-04

    申请号:US13313656

    申请日:2011-12-07

    IPC分类号: G06F11/00

    摘要: Exemplary customer premises equipment (“CPE”) diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem aggregating, over time, technical support data representing technical issues of CPE devices and operations performed to resolve the technical issues, identifying a subset of the technical support data, and providing the identified subset of the technical support data to a CPE device for local storage by the CPE device, locally stored technical support data configured to be used by the CPE device to self-recover from a future technical issue associated with the CPE device. In certain embodiments, the CPE device may be configured to function as a media server device and/or as an intermediary technical support device at a customer premises. Corresponding methods and systems are also disclosed.

    摘要翻译: 本文公开了示例性的客户驻地设备(“CPE”)诊断,恢复和报告系统和方法。 一种示例性方法包括:技术支持服务器子系统随时间汇总表示CPE设备的技术问题的技术支持数据和为解决技术问题而执行的操作,识别技术支持数据的子集,以及提供所识别的技术支持的子集 CPE设备的数据到CPE设备进行本地存储,本地存储的技术支持数据被配置为由CPE设备使用以从与CPE设备相关联的未来技术问题自我恢复。 在某些实施例中,CPE设备可以被配置为在客户驻地处作为媒体服务器设备和/或作为中间技术支持设备。 还公开了相应的方法和系统。

    Email attachment helper
    5.
    发明授权
    Email attachment helper 有权
    电子邮件附件助手

    公开(公告)号:US08868667B2

    公开(公告)日:2014-10-21

    申请号:US13410333

    申请日:2012-03-02

    IPC分类号: G06F15/16

    CPC分类号: G06Q10/10

    摘要: A computing device receives instructions, from a user, to send an email message and determines if the email message includes an attachment. When the email message does not include an attachment, the computing device conducts a scan of text of the email message for implications that an attachment should be included. When the email message includes an attachment, the computing device conducts a scan of the email text for implications of a particular type of attachment. The computing device provides, to the user, a notification when there is a positive result from the scan of the email text for implications that an attachment should be included or from the scan of the email text for implications of a particular type of attachment.

    摘要翻译: 计算设备从用户接收指令以发送电子邮件消息并确定电子邮件消息是否包括附件。 当电子邮件消息不包括附件时,计算设备对电子邮件消息的文本进行扫描,以便包含附件。 当电子邮件消息包括附件时,计算设备对电子邮件文本进行扫描,以了解特定类型的附件的含义。 当从电子邮件文本的扫描获得积极的结果时,计算设备向用户提供通知,该意见涉及附件应被包括在内,或者从电子邮件文本的扫描中了解特定类型附件的含义。

    EMAIL ATTACHMENT HELPER
    6.
    发明申请
    EMAIL ATTACHMENT HELPER 有权
    电子邮件附件帮助

    公开(公告)号:US20130232205A1

    公开(公告)日:2013-09-05

    申请号:US13410333

    申请日:2012-03-02

    IPC分类号: G06F15/16

    CPC分类号: G06Q10/10

    摘要: A computing device receives instructions, from a user, to send an email message and determines if the email message includes an attachment. When the email message does not include an attachment, the computing device conducts a scan of text of the email message for implications that an attachment should be included. When the email message includes an attachment, the computing device conducts a scan of the email text for implications of a particular type of attachment. The computing device provides, to the user, a notification when there is a positive result from the scan of the email text for implications that an attachment should be included or from the scan of the email text for implications of a particular type of attachment.

    摘要翻译: 计算设备从用户接收指令以发送电子邮件消息并确定电子邮件消息是否包括附件。 当电子邮件消息不包括附件时,计算设备对电子邮件消息的文本进行扫描,以便包含附件的含义。 当电子邮件消息包括附件时,计算设备对电子邮件文本进行扫描,以了解特定类型的附件的含义。 当从电子邮件文本的扫描获得积极的结果时,计算设备向用户提供通知,该意见涉及附件应被包括在内,或者从电子邮件文本的扫描中了解特定类型附件的含义。

    PERSONAL PROGRAM CHANNEL
    7.
    发明申请
    PERSONAL PROGRAM CHANNEL 审中-公开
    个人计划通道

    公开(公告)号:US20130227597A1

    公开(公告)日:2013-08-29

    申请号:US13407803

    申请日:2012-02-29

    IPC分类号: H04N21/258

    摘要: Method, device, and storage medium for receiving a request for a program from a user device; transmitting the program to the user device; storing tuning information associated with the request of the program; generating a program log that includes a user's viewing history based on the tuning information; analyzing the program log to identify programs of interest to the user; generating personal program channel information based on the analyzing, wherein the personal program channel information includes a schedule of programs; and providing to the user device a personal program channel that operates according to the schedule of programs.

    摘要翻译: 用于从用户设备接收对节目的请求的方法,设备和存储介质; 将所述程序发送到所述用户设备; 存储与节目的请求相关联的调谐信息; 基于所述调整信息生成包括用户观看历史的节目日志; 分析程序日志以识别用户感兴趣的程序; 基于分析生成个人节目频道信息,其中个人节目频道信息包括节目表; 以及向用户设备提供根据节目安排进行操作的个人节目频道。

    VIDEO ON DEMAND PROCESSING
    8.
    发明申请
    VIDEO ON DEMAND PROCESSING 有权
    视频处理需求

    公开(公告)号:US20130145406A1

    公开(公告)日:2013-06-06

    申请号:US13308595

    申请日:2011-12-01

    IPC分类号: H04N7/173

    摘要: A device may include a communication interface configured to receive a request from a client device, where the request identifies a first video on demand (VOD). The device may also include logic configured to identify capabilities associated with the client device, the capabilities including at least one of a decoding capability of the client device, a content protection scheme supported by the client device, or a transport protocol via which the client device can communicate, and forward the request for the VOD to a service provider associated with providing the first VOD. The logic may also be configured to receive a media stream from the service provider, the media stream corresponding to the first VOD, process the media stream in accordance with the identified capabilities, and forward the processed media stream to the client device.

    摘要翻译: 设备可以包括被配置为从客户端设备接收请求的通信接口,其中请求标识第一视频点播(VOD)。 设备还可以包括被配置为识别与客户端设备相关联的能力的逻辑,该能力包括客户端设备的解码能力,客户端设备支持的内容保护方案,或客户端设备 可以将VOD的请求转发给与提供第一VOD相关联的服务提供商。 逻辑还可以被配置为从服务提供商接收媒体流,对应于第一VOD的媒体流,根据所识别的能力处理媒体流,并将处理的媒体流转发到客户端设备。

    Dynamic provisioning of closed captioning to user devices
    9.
    发明授权
    Dynamic provisioning of closed captioning to user devices 有权
    动态配置用户设备的隐藏字幕

    公开(公告)号:US08850496B2

    公开(公告)日:2014-09-30

    申请号:US13285277

    申请日:2011-10-31

    摘要: A system is configured to receive, from a user device, a request for video content and closed captioning content associated with the video content; obtain, based on the request, device information that identifies a first video format that is supported by the user device; obtain the video content and the closed captioning content, where the video content conforms to a second video format, and where the closed captioning content conforms to a text format; convert the video content from the second video format to the first video format and the closed captioning content from the text format to the first video format; and transmit the converted video content and the converted closed captioning to the user device, where the converted video content and the converted closed captioning content enable the user device to play the converted video content and the converted closed captioning content without modifying the user device.

    摘要翻译: 系统被配置为从用户设备接收与视频内容相关联的视频内容和隐藏字幕内容的请求; 基于所述请求获取识别所述用户设备支持的第一视频格式的设备信息; 获取视频内容和隐藏字幕内容,其中视频内容符合第二视频格式,以及隐藏式字幕内容符合文本格式; 将从第二视频格式的视频内容转换成第一视频格式和从文本格式到第一视频格式的隐藏字幕内容; 并将经转换的视频内容和转换的隐藏字幕传送到用户设备,其中转换的视频内容和转换的隐藏字幕内容使得用户设备能够在不修改用户设备的情况下播放转换的视频内容和转换的隐藏字幕内容。