公开(公告)号：US10374971B2

公开(公告)日：2019-08-06

申请号：US15681498

申请日：2017-08-21

Applicant: AT&T Intellectual Property I, LP

Inventor： Anisa Parikh ,  Siroos K. Afshar ,  Paritosh Bajpay ,  Pradeep Khowash ,  Reuben Klein

IPC: H04L12/911 ,  H04L12/923 ,  H04L12/803 ,  H04L12/917 ,  H04L12/26

Abstract: According to one aspect of the concepts and technologies disclosed herein, a cloud computing system can include a load adaptation architecture framework that performs operations for orchestrating and managing one or more services that may operate within at least one of layers 4 through 7 of the Open Systems Interconnection (“OSI”) communication model. The cloud computing system also can include a virtual resource layer. The virtual resource layer can include a virtual network function that provides, at least in part, a service. The cloud computing system also can include a hardware resource layer. The hardware resource layer can include a hardware resource that is controlled by a virtualization layer. The virtualization layer can cause the virtual network function to be instantiated on the hardware resource so that the virtual network function can be used to support the service.

公开(公告)号：US11637873B2

公开(公告)日：2023-04-25

申请号：US14621514

申请日：2015-02-13

Applicant: AT&T Intellectual Property I, LP

Inventor： Reuben Klein ,  Richard Lynn Bennett

IPC: H04L65/1069 ,  H04L65/403 ,  H04L47/70

Abstract: Aspects of the subject disclosure may include, for example, a device that performs operations including receiving a request for a communication session, determining participants of the communication session, determining a location of each participant of the communication session, selecting a virtual media server from among a group of media servers according to a location that reduces a communication path among the participants for the communication session, instantiating the virtual media server at a start time of the communication session, grouping the participants of the communication session into end points, and relaying communication session data between the end points. Other embodiments are disclosed.

公开(公告)号：US10200536B2

公开(公告)日：2019-02-05

申请号：US15201243

申请日：2016-07-01

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Reuben Klein ,  Mazin E. Gilbert

IPC: H04M3/00 ,  H04M3/51 ,  H04L29/08 ,  H04L12/58 ,  H04L29/06 ,  G06Q30/00

Abstract: Aspects of the subject disclosure may include, for example, determining a service request and facilitating a first service session whereby customer equipment accesses the first service session via a first contact mode. A first contact resource is associated with the first service session, participating in a communication exchange with the customer equipment via the first service session according to the first contact mode. A customer inquiry is determined via the first customer service session. The customer inquiry is analyzed and a second customer contact resource is associated with the first service session based on the analysis of the customer inquiry. The second contact resource participates in the communication exchange via the first service session and according to a second contact mode. Other embodiments are disclosed.

公开(公告)号：US09876909B1

公开(公告)日：2018-01-23

申请号：US15201271

申请日：2016-07-01

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Reuben Klein ,  Mazin E. Gilbert

IPC: H04M3/00 ,  H04M5/00 ,  H04M1/64 ,  H04M3/51 ,  H04L12/58

CPC classification number: H04M3/5191 ,  H04L12/1827 ,  H04L51/02 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5175 ,  H04M7/1295

Abstract: A first service session is facilitated via a packet switched network, wherein user equipment participates in a first interactive communication exchange with a first agent via a first interaction mode, wherein the first interactive communication exchange is based on a user inquiry. The first interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the first service session responsive to the determining that the consultation service would facilitate the resolution, wherein the service resource provides consultation to the first agent via a second interaction mode of the plurality of interaction modes, without exposing the consultation to the user equipment, and wherein the consultation elevates an experience level employed in the first service session towards resolution of the user inquiry. Other embodiments are disclosed.

公开(公告)号：US08930982B2

公开(公告)日：2015-01-06

申请号：US14200293

申请日：2014-03-07

Applicant: AT&T Intellectual Property I, LP

Inventor： Reuben Klein ,  Sreenivasa Gorti ,  Karen Mullis

IPC: H04N7/16 ,  H04N21/478 ,  H04N21/4784 ,  G06Q30/02

CPC classification number: H04N21/478 ,  G06Q30/0207 ,  H04N21/4784

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如具有耦合到处理器的存储器的服务器。 处理器可操作以响应于媒体处理器检测媒体节目流中的促销标签而接收促销信息的请求，并且响应于确定促销优惠可用而向媒体处理器发送与促销相关联的促销信息。 处理器还可以用于从媒体处理器接收与促销相关联的可兑换材料的请求，并将可兑换材料存储在与媒体处理器的用户相关联的数据库的一部分中。 公开了其他实施例。

公开(公告)号：US20140189725A1

公开(公告)日：2014-07-03

申请号：US14200293

申请日：2014-03-07

Applicant: AT&T Intellectual Property I, LP

Inventor： Reuben Klein ,  Sreenivasa Gorti ,  Karen Mullis

IPC: H04N21/4784

CPC classification number: H04N21/478 ,  G06Q30/0207 ,  H04N21/4784

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如具有耦合到处理器的存储器的服务器。 处理器可操作以响应于媒体处理器检测媒体节目流中的促销标签而接收促销信息的请求，并且响应于确定促销优惠可用而向媒体处理器发送与促销相关联的促销信息。 处理器还可以用于从媒体处理器接收与促销相关联的可兑换材料的请求，并将可兑换材料存储在与媒体处理器的用户相关联的数据库的一部分中。 公开了其他实施例。

公开(公告)号：US09871922B1

公开(公告)日：2018-01-16

申请号：US15201263

申请日：2016-07-01

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Reuben Klein ,  Mazin E. Gilbert

IPC: H04M3/00 ,  H04M5/00 ,  H04M1/64 ,  H04M3/51 ,  H04L29/08 ,  H04L12/58 ,  G10L15/26 ,  G10L15/08

CPC classification number: G10L15/26 ,  H04L12/1827 ,  H04L12/1831 ,  H04L51/02 ,  H04M3/5166 ,  H04M3/5175 ,  H04M2203/401 ,  H04M2203/551 ,  H04M2203/555

Abstract: A live service agent is associated to a first service session, where the first service session facilitates a communication exchange associated with a user inquiry between user equipment and a first service resource. The first service session remains uninterrupted by the associating of the live service agent. A verbal exchange of the communication exchange between the user equipment and the live service agent is recorded in response to the associating of the live service agent, and a number of keywords are identified. To the extent that the verbal exchange yields a satisfactory response to the user inquiry and that the recording is dissimilar to other recordings of a solution database, the recording is stored in the solution database. Other embodiments are disclosed.

公开(公告)号：US20180007206A1

公开(公告)日：2018-01-04

申请号：US15201271

申请日：2016-07-01

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Reuben Klein ,  Mazin E. Gilbert

IPC: H04M3/51 ,  H04L12/58

CPC classification number: H04M3/5191 ,  H04L12/1827 ,  H04L51/02 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5175 ,  H04M7/1295

Abstract: A first service session is facilitated via a packet switched network, wherein user equipment participates in a first interactive communication exchange with a first agent via a first interaction mode, wherein the first interactive communication exchange is based on a user inquiry. The first interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the first service session responsive to the determining that the consultation service would facilitate the resolution, wherein the service resource provides consultation to the first agent via a second interaction mode of the plurality of interaction modes, without exposing the consultation to the user equipment, and wherein the consultation elevates an experience level employed in the first service session towards resolution of the user inquiry. Other embodiments are disclosed.

公开(公告)号：US20180007102A1

公开(公告)日：2018-01-04

申请号：US15201256

申请日：2016-07-01

Applicant: AT&T INTELLECTUAL PROPERTY I, LP

Inventor： Reuben Klein ,  Mazin E. Gilbert

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L65/403 ,  H04L65/1026 ,  H04L65/4084 ,  H04L65/608 ,  H04L67/02

Abstract: Aspects of the subject disclosure may include, for example, associating a first resource of a plurality of service resources with a first service session, wherein the first resource participates in an interactive communication exchange with user equipment via the first service session and according to a first communication mode of a plurality of communication modes. An evaluation of a benefit of associating another resource of the plurality of service resources with the interactive communication exchange is performed. A second resource of the plurality of service resources is identified responsive to the evaluating of the benefit and the second resource is associated with the first service session. The second resource participates in the interactive communication exchange via the first service session. Other embodiments are disclosed.

公开(公告)号：US08713594B2

公开(公告)日：2014-04-29

申请号：US13912741

申请日：2013-06-07

Applicant: AT&T Intellectual Property I, LP

Inventor： Reuben Klein ,  Sreenivasa Gorti ,  Karen Mullis

IPC: H04N7/16

CPC classification number: H04N21/478 ,  G06Q30/0207 ,  H04N21/4784

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如具有耦合到处理器的存储器的服务器。 处理器可操作以响应于媒体处理器检测媒体节目流中的促销标签而接收促销信息的请求，并且响应于确定促销优惠可用而向媒体处理器发送与促销相关联的促销信息。 处理器还可以用于从媒体处理器接收与促销相关联的可兑换材料的请求，并将可兑换材料存储在与媒体处理器的用户相关联的数据库的一部分中。 公开了其他实施例。