Intelligent call screening in a virtual communications network
    1.
    发明授权
    Intelligent call screening in a virtual communications network 失效
    虚拟通信网络中的智能呼叫筛选

    公开(公告)号:US5357564A

    公开(公告)日:1994-10-18

    申请号:US929876

    申请日:1992-08-12

    摘要: A unified and systematic approach is taken both to design of a virtual communications network within a carrier's telecommunications network, and to design the screening filters provided in the VCN data base which control the admission of calls to the network. For this purpose, telecommunications traffic information that is relevant for both the design of the VCN architecture as well as for development of the screening filters is aggregated and applied both to a network design tool that is used to generate the customer's virtual network configuration, as well as to a screening filter generator (SFG). The traffic information may include, for example, traffic data contained in network and customer premises equipment call detail records and billing data. In one embodiment, the SFG also receives output information from the network design tool, indicative of the on-net and off-net locations in the VCN, and information from a carrier data base that provides a weighting factor indicative of the incidence of fraudulent calling to different domestic and international destinations. The SFG is arranged to jointly process the traffic information as well as the fraudulent calling information (together with information relating to VCN design parameters, if desired) in order to generate screening filters that can be installed, and thereafter used, in the VCN to determine, on a call by call basis, whether a call made using the VCN is allowed or denied. Advantageously, the screening filters are designed so that they will minimize or reduce the possibility that the VCN will be used to make fraudulent calls.

    摘要翻译: 采用统一和系统的方法来设计运营商电信网络内的虚拟通信网络,并设计在VCN数据库中提供的筛选过滤器,该筛选过滤器控制对网络的呼叫的接纳。 为此,与VCN架构的设计以及筛选过滤器的开发相关的电信业务信息被聚合并应用于用于生成客户虚拟网络配置的网络设计工具 关于筛选过滤器发生器(SFG)。 交通信息可以包括例如包含在网络和客户驻地设备呼叫详细记录和计费数据中的业务数据。 在一个实施例中,SFG还从网络设计工具接收指示VCN中的网络和非网络位置的输出信息,以及来自载体数据库的提供表示欺诈呼叫的发生率的加权因子的信息 到不同的国内和国际目的地。 SFG被安排为联合处理交通信息以及欺诈性呼叫信息(连同与VCN设计参数有关的信息,如果需要),以便生成可以在VCN中安装并随后使用的屏蔽过滤器来确定 ,在通话的基础上,是否允许或拒绝使用VCN进行的呼叫。 有利地,筛选过滤器被设计成使得它们将使VCN将被用于进行欺诈性呼叫的可能性最小化或降低。

    COMMON CHRONICS RESOLUTION MANAGEMENT
    3.
    发明申请
    COMMON CHRONICS RESOLUTION MANAGEMENT 有权
    共同决策管理

    公开(公告)号:US20100211817A1

    公开(公告)日:2010-08-19

    申请号:US12388093

    申请日:2009-02-18

    IPC分类号: G06F11/07 G06F11/30

    摘要: Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.

    摘要翻译: 公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。 系统和方法接收指示网络设备或电路的问题的数据,并且基于数据确定要在网络设备或电路上执行的第一动作。 在确定存在针对网络设备或电路的重复问题时,使用规则集来确定数据是否指示慢性问题。 在确定网络设备或电路存在长期问题时,规则集用于确定网络设备或电路的监控周期。 此外,在监视期间,使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

    Method and system of addressing a problem associated with a network including a video access ready device
    5.
    发明授权
    Method and system of addressing a problem associated with a network including a video access ready device 有权
    解决与包括视频接入就绪设备的网络相关联的问题的方法和系统

    公开(公告)号:US08004962B2

    公开(公告)日:2011-08-23

    申请号:US11963922

    申请日:2007-12-24

    摘要: A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.

    摘要翻译: 可以使用一种方法来检测问题,将问题的原因与原因所在的特定设备隔离,并可能修复特定设备。 在一个实施例中,该方法可以使用系统完全自动化。 在另一个实施例中,该方法可以部分自动化。 在该特定实施例中,系统可以自动执行大部分或全部测试或诊断。 系统可以执行该方法,直到需要人为干预。 问题,原因和特定设备在通知发送给客户服务,工作中心或其他网络运营中心时可能是已知的。 通过有关问题,原因和特定设备的信息,技术人员或其他人员可以比仅提供问题并且技术人员需要执行测试和诊断更快地进行调度和修复问题。

    APPARATUS AND METHOD FOR MANAGING A NETWORK
    6.
    发明申请
    APPARATUS AND METHOD FOR MANAGING A NETWORK 有权
    用于管理网络的装置和方法

    公开(公告)号:US20100054136A1

    公开(公告)日:2010-03-04

    申请号:US12198714

    申请日:2008-08-26

    IPC分类号: H04L12/26 H04N7/173

    摘要: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.

    摘要翻译: 结合本公开的教导的系统可以包括例如具有控制器的服务器,该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息,其中信息被输入 由用户进入机顶盒,确定与信息相关联的故障状况,执行第一诊断过程以隔离网络故障与客户驻地设备(CPE)故障之间的故障状况,并将校正指令发送到机顶盒 框,当故障条件与CPE故障隔离时向用户呈现。 公开了其他实施例。

    Method and apparatus for facilitating the making of card calls
    7.
    发明授权
    Method and apparatus for facilitating the making of card calls 失效
    促进卡呼叫制作的方法和装置

    公开(公告)号:US5675607A

    公开(公告)日:1997-10-07

    申请号:US439615

    申请日:1995-05-12

    摘要: Encumbrances on making calls charged to a card can be reduced by a) storing information so that an association is created relating a card number and at least one calling telephone station, from which card calls charged to the associated card are to be made, b) using the association to retrieve the card number at the time a card call is made from the at least one associated telephone station and c) automatically supplying the retrieved card number to the telephone network at the appropriate part of call set-up, so that the card number need not be entered by the calling party. The association between the card number and the telephone station, which may be referred to as a "logical link", is 1) independent of any pre-existing relationship between the card number, or any subset thereof, and the telephone number of the telephone station and 2) continues to exist despite the going on hook of the calling telephone station. In accordance with an aspect of the invention, personal identification information, such as the PIN assigned to the card number by the card issuer or a specially assigned PIN for use with the invention, may also be related to the calling telephone station and the card number by storing additional information to create an association among the calling telephone station, card number and PIN.

    摘要翻译: 通过以下方式可以减少对卡进行通话费用的负担:a)存储信息,从而创建一个关联卡号和至少一个呼叫电话站的关联,从该卡至少一个主叫电话站将从该卡进行卡充电到相关卡; b) 使用所述关联在从所述至少一个相关联的电话站进行卡呼叫时检索所述卡号,以及c)在所述呼叫建立的适当部分自动地将检索到的卡号提供给所述电话网络,使得 卡号不需要由主叫方输入。 可以称为“逻辑链路”的卡号与电话站之间的关联是1)与卡号或其任何子集之间的任何预先存在的关系与电话的电话号码无关 车站和2)继续存在,尽管呼叫电话台的挂钩。 根据本发明的一个方面,个人识别信息,例如由卡发行者分配给卡号的PIN或用于本发明的专门分配的PIN也可以与呼叫电话台和卡号 通过存储附加信息以在呼叫电话台,卡号和PIN之间建立关联。

    Method and apparatus for facilitating the making of card calls
    8.
    发明授权
    Method and apparatus for facilitating the making of card calls 失效
    促进卡呼叫制作的方法和装置

    公开(公告)号:US5450479A

    公开(公告)日:1995-09-12

    申请号:US998505

    申请日:1992-12-30

    摘要: Encumbrances on making calls charged to a card can be reduced by a) storing information so that an association is created relating a card number and at least one calling telephone station, from which card calls charged to the associated card are to be made, b) using the association to retrieve the card number at the time a card call is made from the at least one associated telephone station and c) automatically supplying the retrieved card number to the telephone network at the appropriate part of call set-up, so that the card number need not be entered by the calling party. The association between the card number and the telephone station, which may be referred to as a "logical link", is 1) independent of any pre-existing relationship between the card number, or any subset thereof, and the telephone number of the telephone station and 2) continues to exist despite the going on hook of the calling telephone station. In accordance with an aspect of the invention, personal identification information, such as the PIN assigned to the card number by the card issuer or a specially assigned PIN for use with the invention, may also be related to the calling telephone station and the card number by storing additional information to create an association among the calling telephone station, card number and PIN.

    摘要翻译: 通过以下方式可以减少对卡进行通话费用的负担:a)存储信息,从而创建一个关联卡号和至少一个呼叫电话站的关联,从该卡至少一个主叫电话站将从该卡进行卡充电到相关卡; b) 使用所述关联在从所述至少一个相关联的电话站进行卡呼叫时检索所述卡号,以及c)在所述呼叫建立的适当部分自动地将检索到的卡号提供给所述电话网络,使得 卡号不需要由主叫方输入。 可以称为“逻辑链路”的卡号与电话站之间的关联是1)与卡号或其任何子集之间的任何预先存在的关系与电话的电话号码无关 车站和2)继续存在,尽管呼叫电话台的挂钩。 根据本发明的一个方面,个人识别信息,例如由卡发行者分配给卡号的PIN或用于本发明的专门分配的PIN也可以与呼叫电话台和卡号 通过存储附加信息以在呼叫电话台,卡号和PIN之间建立关联。