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1.发明授权Customer loyalty, product demonstration, and store/contact center/internet coupling system and method 有权客户忠诚度，产品演示和商店/联络中心/互联网耦合系统和方法公开(公告)号：US08589245B2
公开(公告)日：2013-11-19
申请号：US13345918
申请日：2012-01-09
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , A61B5/024 , G06Q30/0281 , G06Q30/0601 , G06Q30/0639
摘要： A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.
摘要翻译： 提供了用于存储关于顾客的查询和查询的信息的系统。 该系统包括从两个或更多来源（例如从零售地点销售代理，网站，呼叫中心代理等）接收信息的客户服务服务器。该信息被相关联并且被相关联以来自不同来源的查询。 此外，当用户进入零售位置时，零售点处的节点或服务器可以基于过去的查询将测试应用推送到用户的移动设备。 这些测试应用仅在客户存在于零售地点时提供。 因此，防止了应用程序的黑客攻击。 此外，客户在零售地点使用该应用程序，出售销售代理人以协助客户。
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公开(公告)号：US08111813B2
公开(公告)日：2012-02-07
申请号：US12241949
申请日：2008-09-30
申请人： Gregory D. Weber , David S. Mohler
发明人： Gregory D. Weber , David S. Mohler
IPC分类号： H04M11/00
CPC分类号： H04M3/53383 , H04L51/36 , H04M3/42093 , H04M3/42374 , H04M3/53 , H04M2201/60 , H04M2203/2072 , H04M2203/4509 , H04M2203/651
摘要： A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives for the user, such as a voice call or an email message, regardless of the media format of the arriving communication event. When the server receives arrival notifications of various communication events, it generates a customized greeting message in response to that event and in the same media format as the event itself. In other words, the server represents a previously-prepared outgoing voice or text message i) as a voice message in response to an incoming voice call and ii) as a textual message in response to an email, SMS text message, or instant message.
摘要翻译： 公开了一种技术，其使得电信用户能够以单一媒体格式（例如语音或文本）最初输入问候消息。 随后，服务器响应于用户到达的任何通信事件（例如语音呼叫或电子邮件消息）使用该问候消息，而不管到达的通信事件的媒体格式如何。 当服务器接收到各种通信事件的到达通知时，它响应于该事件并以与事件本身相同的媒体格式生成定制的问候消息。 换句话说，服务器表示作为语音消息的响应于传入语音呼叫的预先准备好的传出语音或文本消息i），以及ii）响应于电子邮件，SMS文本消息或即时消息的文本消息。
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公开(公告)号：US20110246668A1
公开(公告)日：2011-10-06
申请号：US12753653
申请日：2010-04-02
申请人： David S. Mohler
发明人： David S. Mohler
IPC分类号： G06F15/173
CPC分类号： G06Q10/107 , G06Q10/101 , G06Q10/103 , G06Q10/109 , G06Q50/01
摘要： A variety of mechanisms are used to determine a user's task orientation. Rich presence detection could be used to identify whether a person is at home, at work, traveling, or the like. Temporal factors can also be considered to determine a user's probable persona such as working, personal time, traveling (business or personal), and the like. Entries in a user's calendar application and/or to-do-list reminders can be searched to add information about a user's task orientation and up-coming deliverables. Activity monitors on phones, computers, and the like, can be used to determine files be accessed, applications being used, out-bound communications being sent, in-bound communications, up-coming meetings, and the like, to further refine the nature of a user's tasks. A program evaluates all of these information sources to determine a user's focus and presents topically relevant communications and filters the rest to keep the user from being interrupted.
摘要翻译： 使用各种机制来确定用户的任务方向。 可以使用丰富的存在检测来识别人是在家中，在工作中，旅行中等。 也可以考虑时间因素来确定用户可能的角色，例如工作，个人时间，旅行（商业或个人）等。 可以搜索用户日历应用程序和/或待办事项列表提醒中的条目，以添加有关用户的任务方向和即将推出的可交付项的信息。 手机，计算机等上的活动监视器可用于确定正在访问的文件，正在使用的应用程序，正在发送的出站通信，入站通信，即将召开的会议等，以进一步改进性质 的用户任务。 程序评估所有这些信息源以确定用户的焦点并呈现局部相关的通信，并对其余的过滤器进行过滤，以防止用户中断。
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4.发明申请DEVICE SKINS FOR USER ROLE, CONTEXT, AND FUNCTION AND SUPPORTING SYSTEM MASHUPS 有权用于用户角色，背景和功能以及支持系统MASHUPS的设备皮肤公开(公告)号：US20110209069A1
公开(公告)日：2011-08-25
申请号：US12837791
申请日：2010-07-16
申请人： David S. Mohler
发明人： David S. Mohler
IPC分类号： G06F3/00
CPC分类号： H04M1/72569 , H04L67/18 , H04L67/22 , H04L67/24 , H04M1/72566 , H04M1/72572 , H04W4/00 , H04W64/00
摘要： Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.
摘要翻译： 本发明的实施例涉及一种提供各种自动化操作的通信系统，包括搜索用于第三方信息的公共和私人资源以及通过混搭来呈现定位的第三方信息并准备混搭以组合不同的通信模式或 共同会话中的模式。
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5.发明申请LICENSING AND CERTIFICATE DISTRIBUTION VIA SECONDARY OR DIVIDED SIGNALING COMMUNICATION PATHWAY 有权通过二级或分类信号通信途径的许可和证书分发公开(公告)号：US20110055555A1
公开(公告)日：2011-03-03
申请号：US12548271
申请日：2009-08-26
CPC分类号： H04L63/18 , G06F21/10 , G06F21/105 , H04L9/3215 , H04L9/3263 , H04L63/10 , H04L2209/56 , H04L2209/80
摘要： In one embodiment, the present invention is directed to the use of separate communication pathways over different types of networks to handle bearer and control signaling in connection with a license transaction.
摘要翻译： 在一个实施例中，本发明涉及在不同类型的网络上使用单独的通信路径来处理与许可证交易有关的承载和控制信令。
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公开(公告)号：US20100145739A1
公开(公告)日：2010-06-10
申请号：US12328620
申请日：2008-12-04
摘要： A system is disclosed that features a transport vehicle that carries responsive objects in which the objects are equipped to provide state information about their states when queried. The transport vehicle is outfitted with a proxy that represents the responsive objects. The proxy is configured such that it is better able than the responsive objects to receive state query signals from a querying device. The vehicle is also outfitted with I) sensors that detect the responsive objects and ii) sensors that detect state information of the vehicle, in which both sets of sensors provide information to the proxy. The object sensors are able to detect the state of each responsive object or query the object about its state in the same way as the querying device would query those objects in the prior art. The proxy then responds to the query on behalf of the responsive objects.
摘要翻译： 公开了一种系统，其特征在于运输车辆，其携带响应对象，其中配备有物体以在查询时提供关于其状态的状态信息。 运输车辆配备代表响应物体的代理。 代理被配置为使得其能够比响应对象更好地从查询设备接收状态查询信号。 车辆还配备有I）检测响应对象的传感器，以及ii）检测车辆的状态信息的传感器，其中两组传感器向代理提供信息。 对象传感器能够以与查询设备在现有技术中查询这些对象相同的方式来检测每个响应对象的状态或者查询对象关于其状态的状态。 代理然后代表响应对象响应查询。
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公开(公告)号：US20080072154A1
公开(公告)日：2008-03-20
申请号：US11522192
申请日：2006-09-14
IPC分类号： G06F9/00
CPC分类号： G06F3/04812 , G06F3/167
摘要： A computing system is provided that includes a display 124 for displaying information and an audible locating agent 148 that, as a pointer moves over the display, plays audible locating signals to identify spatial locations of at least some of the displayed information.
摘要翻译： 提供了一种计算系统，其包括用于显示信息的显示器124和可听定位代理148，当指针在显示器上移动时，其可播放声音定位信号以识别所显示的信息中的至少一些的空间位置。
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公开(公告)号：US09058221B2
公开(公告)日：2015-06-16
申请号：US11381780
申请日：2006-05-05
申请人： Brian K. Dinicola , David S. Mohler
发明人： Brian K. Dinicola , David S. Mohler
CPC分类号： G06F9/5072 , G06F2209/509 , H04L65/60 , H04L65/605 , H04L67/04 , H04L67/28 , H04M1/72525
摘要： A method and an apparatus are disclosed that enable the offloading of some of the signal processing that has often been centralized in a telecommunications network, to one or more telecommunications endpoints. In accordance with the illustrative embodiment of the present invention, a packet-based telecommunications endpoint that comprises processing and memory resources determines the resource availability of one or more of its resources. The endpoint transmits the resource availability information to a data-processing system, which then transmits a signal-processing computer program back to the endpoint. The computer program is based on the resources that are available at the endpoint. The endpoint then proceeds to use the computer program to process the signals that are received—for example, during the course of a phone call that involves the endpoint. The signal processing that is performed can include noise reduction, echo cancellation, muting, automatic gain control, and so forth.
摘要翻译： 公开了一种方法和装置，其能够将经常在电信网络中集中的一些信号处理卸载到一个或多个电信端点。 根据本发明的说明性实施例，包括处理和存储器资源的基于分组的电信端点确定其一个或多个资源的资源可用性。 端点将资源可用性信息发送到数据处理系统，然后数据处理系统将信号处理计算机程序发送回端点。 计算机程序基于端点可用的资源。 然后端点继续使用计算机程序来处理接收到的信号，例如在涉及端点的电话过程中。 执行的信号处理可以包括降噪，回波消除，静音，自动增益控制等。
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公开(公告)号：US20130321133A1
公开(公告)日：2013-12-05
申请号：US13486908
申请日：2012-06-01
IPC分类号： H04Q5/22
CPC分类号： H04M3/569 , H04M2201/41 , H04M2203/6045 , H04M2250/04
摘要： Systems and methods for identifying a participant providing audible information during a communication session are disclosed. More particularly, speech localization is utilized to determine a location of the participant providing audible information. An identification device determined to be at a location corresponding to the location of the participant providing audible information is identified. The identity of the participant providing the audible information is then obtained by mapping the identification device to the participant. The information identifying the participant providing audible information can be provided to other endpoints of the communication session.
摘要翻译： 公开了用于识别在通信会话期间提供可听信息的参与者的系统和方法。 更具体地，语音定位被用于确定提供可听信息的参与者的位置。 确定确定在与提供可听信息的参与者的位置相对应的位置处的识别装置。 然后通过将识别装置映射到参与者来获得提供可听信息的参与者的身份。 识别提供可听信息的参与者的信息可以被提供给通信会话的其他端点。
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10.发明授权公开(公告)号：US08581842B2
公开(公告)日：2013-11-12
申请号：US12689493
申请日：2010-01-19
CPC分类号： G06F3/041 , G06F3/03547 , G06F3/042 , G06F3/0488 , G06F2203/0338
摘要： An optical scanner scans a first portion of a print of a body part such as a finger in a first area of an optical surface. The optical scanner detects a motion of the body part to a second area of the optical surface. This can be done in various ways. One way is for the optical scanner to detect a sliding motion of the body part to determine if most of the first portion of the print is in the second area. Another way is for the optical scanner to determine a rolling motion of the print based on a continuity of the print from the first area to the second area. A similar system and method is disclosed which detects a rolling motion of a body part by using a sleeve with multiple properties.
摘要翻译： 光学扫描仪在光学表面的第一区域中扫描诸如手指的身体部位的印刷品的第一部分。 光学扫描器检测身体部分到光学表面的第二区域的运动。 这可以通过各种方式完成。 一种方式是光学扫描器检测身体部分的滑动运动，以确定打印的第一部分的大部分是否在第二区域。 另一种方式是光学扫描器基于从第一区域到第二区域的打印的连续性来确定打印件的滚动运动。 公开了一种类似的系统和方法，其通过使用具有多个特性的套筒来检测身体部分的滚动运动。
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