摘要:
Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.
摘要:
Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.
摘要:
Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.
摘要:
Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.
摘要:
A method of receiving input from a user includes providing a surface within reach of a hand of the user. A plurality of locations on the surface that are touched by the user are sensed. An alphanumeric character having a shape most similar to the plurality of touched locations on the surface is determined. The user is audibly or visually informed of the alphanumeric character and/or a word in which the alphanumeric character is included. Feedback is received from the user regarding whether the alphanumeric character and/or word is an alphanumeric character and/or word that the user intended to be determined in the determining step.
摘要:
Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.
摘要:
Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.
摘要:
Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.
摘要:
Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.
摘要:
Techniques for leveraging a social graph to identify senders and recipients of relevant recommendations and to facilitate the delivery of the relevant recommendations from the senders to the recipients are described. For example, a recommender is identified based on the recommender being a member of a social networking service who has interacted with an item of web-based content. A recommendee is identified based on the recommendee being another member of the social networking service who is connected to the recommender via a social graph maintained by the social networking service and based on having an affinity score for the item that exceeds a recommendee affinity score threshold and a connection strength to the recommender that exceeds a connection strength threshold. The recommender is sent a communication that invites the recommender to recommend the item to the recommendee. With some example embodiments, the communication is sent to the recommender within a pre-determined time measured from the time the recommender initiated an interaction with the item of web-based content.