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    Automatic generation of interactive systems from a formalized description language
    1.
    发明授权
    Automatic generation of interactive systems from a formalized description language 有权
    从形式化的描述语言自动生成交互式系统

    公开(公告)号：US08001469B2

    公开(公告)日：2011-08-16

    申请号：US11936644

    申请日：2007-11-07

    申请人： Fuliang Weng ,  William Chang ,  Baoshi Yan ,  Zhe Feng

    发明人： Fuliang Weng ,  William Chang ,  Baoshi Yan ,  Zhe Feng

    IPC分类号： G06F3/00

    CPC分类号： G06F8/30 ,  G06Q10/06

    摘要： Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.

    摘要翻译： 描述了系统和方法，其自动生成配置用于在对话系统中收集人机交互的对话数据的交互式系统。 系统和方法包括接收描述对话系统的操作的任务流。 生成任务流程的形式描述，并且从形式描述中自动生成包括图形用户界面（GUI）的交互式系统。 GUI包括用于控制对话系统的模板以及仅在对话系统和对话系统的呼叫者之间的实时对话期间对话数据的实时收集和注释。 对话数据由实时对话框的数据组成。

    Automatic Generation of Interactive Systems From a Formalized Description Language
    2.
    发明申请
    Automatic Generation of Interactive Systems From a Formalized Description Language 有权
    从形式化描述语言自动生成交互式系统

    公开(公告)号：US20090119586A1

    公开(公告)日：2009-05-07

    申请号：US11936644

    申请日：2007-11-07

    申请人： Fuliang Weng ,  William Chang ,  Baoshi Yan ,  Zhe Feng

    发明人： Fuliang Weng ,  William Chang ,  Baoshi Yan ,  Zhe Feng

    IPC分类号： G06F3/048

    CPC分类号： G06F8/30 ,  G06Q10/06

    摘要： Systems and methods are described that automatically generate interactive systems configured for collecting dialog data of human-machine interactions in dialog systems. The systems and methods comprise receiving a task flow that describes operations of a dialog system. A formal description of the task flow is generated, and an interactive system comprising a graphical user interface (GUI) is automatically generated from the formal description. The GUI consists of templates for control of the dialog system and real-time collection and annotating of dialog data during a live dialog between only the dialog system and callers to the dialog system. The dialog data consists of data of the live dialog.

    摘要翻译： 描述了系统和方法，其自动生成配置用于在对话系统中收集人机交互的对话数据的交互式系统。 系统和方法包括接收描述对话系统的操作的任务流。 生成任务流程的形式描述，并且从形式描述中自动生成包括图形用户界面（GUI）的交互式系统。 GUI包括用于控制对话系统的模板以及仅在对话系统和对话系统的呼叫者之间的实时对话期间对话数据的实时收集和注释。 对话数据由实时对话框的数据组成。

    System and Method for Interacting with Live Agents in an Automated Call Center
    3.
    发明申请
    System and Method for Interacting with Live Agents in an Automated Call Center 有权
    在自动呼叫中心与实时代理交互的系统和方法

    公开(公告)号：US20100124325A1

    公开(公告)日：2010-05-20

    申请号：US12274258

    申请日：2008-11-19

    申请人： Fuliang Weng ,  Baoshi Yan ,  Zhongnan Shen ,  Zhe Feng ,  Kui Xu ,  Katrina Li

    发明人： Fuliang Weng ,  Baoshi Yan ,  Zhongnan Shen ,  Zhe Feng ,  Kui Xu ,  Katrina Li

    IPC分类号： H04M3/00 ,  G10L15/04

    CPC分类号： H04M3/5166 ,  G10L15/22 ,  H04M2201/40

    摘要： Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.

    摘要翻译： 描述了使得呼叫中心代理能够访问并介入自动呼叫中心系统和呼叫者之间的交互的接口系统的实施例，以便在需要复杂的应用任务时。 该系统包括用户界面，其向代理呈现一个或多个类别的信息，包括会话流，获得的语义信息，识别的话语和对话音波形的访问。 该信息是交叉链接的，并附有置信水平，以便在对话系统内更好地访问和导航以产生对呼叫者的适当响应。

    Switching Functionality To Control Real-Time Switching Of Modules Of A Dialog System
    4.
    发明申请
    Switching Functionality To Control Real-Time Switching Of Modules Of A Dialog System 有权
    切换功能来控制对话系统模块的实时切换

    公开(公告)号：US20090119104A1

    公开(公告)日：2009-05-07

    申请号：US11936658

    申请日：2007-11-07

    申请人： Fuliang Weng ,  Baoshi Yan ,  Zhe Feng

    发明人： Fuliang Weng ,  Baoshi Yan ,  Zhe Feng

    IPC分类号： G10L15/06

    CPC分类号： G10L15/22 ,  H04M3/10 ,  H04M3/493

    摘要： Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.

    摘要翻译： 描述了自动控制对话系统模块的系统和方法。 系统和方法包括对话模块，其接收和处理来自扬声器的话语，并输出用于产生合成语音输出的数据作为对话语的响应。 控制器耦合到对话模块，当对话模块以自动模式进行处理时，控制器检测对话模块的异常输出。 控制器包括用于通过校正异常输出并将修正后的输出传送到在处理路径中跟随在对话模块中的下游对话模块来控制对话模块的代理的模式控制。 校正输出用于进一步处理话语。

    System and method for multi-modal input synchronization and disambiguation
    5.
    发明授权
    System and method for multi-modal input synchronization and disambiguation 有权
    多模式输入同步和消歧的系统和方法

    公开(公告)号：US09123341B2

    公开(公告)日：2015-09-01

    申请号：US12406661

    申请日：2009-03-18

    申请人： Fuliang Weng ,  Liu Ren ,  Zhe Feng ,  Lincan Zou ,  Baoshi Yan ,  Zhongnan Shen

    发明人： Fuliang Weng ,  Liu Ren ,  Zhe Feng ,  Lincan Zou ,  Baoshi Yan ,  Zhongnan Shen

    IPC分类号： G10L15/00 ,  G10L15/26 ,  G10L21/00 ,  G10L15/24 ,  G06F3/038 ,  G10L21/06 ,  G06F3/16

    CPC分类号： G10L15/24 ,  G06F3/038 ,  G06F3/16 ,  G06F2203/0381 ,  G10L15/00 ,  G10L21/06

    摘要： Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.

    摘要翻译： 描述了利用用于识别人机交互（HMI）系统中的用户输入的多模式输入接口的对话系统的实施例。 实施例包括从多个不同的用户输入机制（多模态输入）接收用户输入并执行某些同步和消歧过程的组件。 多模式输入组件同步并整合从不同模态获得的信息，消除输入的歧义，并从任何可能产生的任何用户输入的错误中恢复。 这样的系统有效地解决了与用户输入相关联的任何歧义，并纠正了人机交互中的错误。

    Dialog system for human agent to correct abnormal output
    7.
    发明授权
    Dialog system for human agent to correct abnormal output 有权
    人机对话系统纠正异常输出

    公开(公告)号：US08155959B2

    公开(公告)日：2012-04-10

    申请号：US11936658

    申请日：2007-11-07

    申请人： Fuliang Weng ,  Baoshi Yan ,  Zhe Feng

    发明人： Fuliang Weng ,  Baoshi Yan ,  Zhe Feng

    IPC分类号： G10L15/22 ,  H04M1/64 ,  H04M3/51

    CPC分类号： G10L15/22 ,  H04M3/10 ,  H04M3/493

    摘要： Systems and methods are described that automatically control modules of dialog systems. The systems and methods include a dialog module that receives and processes utterances from a speaker and outputs data used to generate synthetic speech outputs as responses to the utterances. A controller is coupled to the dialog module, and the controller detects an abnormal output of the dialog module when the dialog module is processing in an automatic mode. The controller comprises a mode control for an agent to control the dialog module by correcting the abnormal output and transferring a corrected output to a downstream dialog module that follows, in a processing path, the dialog module. The corrected output is used in further processing the utterances.

    摘要翻译： 描述了自动控制对话系统模块的系统和方法。 系统和方法包括对话模块，其接收和处理来自扬声器的话语，并输出用于产生合成语音输出的数据作为对话语的响应。 控制器耦合到对话模块，当对话模块以自动模式进行处理时，控制器检测对话模块的异常输出。 控制器包括用于通过校正异常输出并将修正后的输出传送到在处理路径中跟随在对话模块中的下游对话模块来控制对话模块的代理的模式控制。 校正输出用于进一步处理话语。

    System and Method for Multi-Modal Input Synchronization and Disambiguation
    8.
    发明申请
    System and Method for Multi-Modal Input Synchronization and Disambiguation 有权
    多模态输入同步和消歧的系统和方法

    公开(公告)号：US20100241431A1

    公开(公告)日：2010-09-23

    申请号：US12406661

    申请日：2009-03-18

    申请人： Fuliang Weng ,  Liu Ren ,  Zhe Feng ,  Lincan Zou ,  Baoshi Yan ,  Zhongnan Shen

    发明人： Fuliang Weng ,  Liu Ren ,  Zhe Feng ,  Lincan Zou ,  Baoshi Yan ,  Zhongnan Shen

    IPC分类号： G10L15/18 ,  G09G5/08

    CPC分类号： G10L15/24 ,  G06F3/038 ,  G06F3/16 ,  G06F2203/0381 ,  G10L15/00 ,  G10L21/06

    摘要： Embodiments of a dialog system that utilizes a multi-modal input interface for recognizing user input in human-machine interaction (HMI) systems are described. Embodiments include a component that receives user input from a plurality of different user input mechanisms (multi-modal input) and performs certain synchronization and disambiguation processes. The multi-modal input components synchronizes and integrates the information obtained from different modalities, disambiguates the input, and recovers from any errors that might be produced with respect to any of the user inputs. Such a system effectively addresses any ambiguity associated with the user input and corrects for errors in the human-machine interaction.

    摘要翻译： 描述了利用用于识别人机交互（HMI）系统中的用户输入的多模式输入接口的对话系统的实施例。 实施例包括从多个不同的用户输入机制（多模态输入）接收用户输入并执行某些同步和消歧过程的组件。 多模式输入组件同步并整合从不同模态获得的信息，消除输入的歧义，并从任何可能产生的任何用户输入的错误中恢复。 这样的系统有效地解决了与用户输入相关联的任何歧义，并纠正了人机交互中的错误。