公开(公告)号：US20080071565A1

公开(公告)日：2008-03-20

申请号：US11876855

申请日：2007-10-23

申请人： Gary Dennis ,  James Miller ,  Robert Willis ,  Gloria Perkins ,  Steven Smith

发明人： Gary Dennis ,  James Miller ,  Robert Willis ,  Gloria Perkins ,  Steven Smith

IPC分类号： G06Q10/00

CPC分类号： G06Q30/06 ,  G06Q10/20 ,  G06Q30/0281

摘要： A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

摘要翻译： 披露与客户交易业务的系统。 该系统包括一个调度部门，接收客户与客户所遇到的问题有关的投诉。 然后派遣部门部署技术人员来修复问题。 当技术人员进行修理时，系统允许技术人员与客户进行交互，并协商和关闭客户可能需要的附加或修改的产品，服务或功能的交易。 该系统还包括允许技术人员检索与客户相关的信息的规定，并且包括自动通知各种适当的商业办公室以跟踪客户的特征。

公开(公告)号：US20070015491A1

公开(公告)日：2007-01-18

申请号：US11522760

申请日：2006-09-18

申请人： Steven Smith ,  Ralph Mills ,  Robert Willis ,  Curt Kaloustian ,  Mitchell Davis ,  Roland Morton ,  Gary Dennis

发明人： Steven Smith ,  Ralph Mills ,  Robert Willis ,  Curt Kaloustian ,  Mitchell Davis ,  Roland Morton ,  Gary Dennis

IPC分类号： H04M1/66

CPC分类号： H04L67/025 ,  G06Q10/06 ,  H04L63/083 ,  H04L63/0861 ,  H04M3/4938 ,  H04W12/06 ,  H04W12/10

摘要： A mobile gateway interface that enables a supervisor to conduct typical office transactions via a remote device while the supervisor is away from the office. The remote device can be one of several items, including, for example, wireless telephones, interactive pagers, personal digital assistants, laptop computers with wireless modem, and the like. The supervisor uses the remote device to log into the mobile gateway interface. After the authentication process, the supervisor makes a transaction request through the remote device. A transaction server, which is part of the mobile gateway interface, interacts with one or more resources to process or execute the transaction request. The resources can include an intranet, the Internet, and various legacy systems. Preferably, the mobile gateway interface includes one or both voice and front-end data servers that facilitate the authentication process and execution of the transaction request.

摘要翻译： 移动网关接口，使得主管能够在主管离开办公室时通过远程设备进行典型的办公室交易。 远程设备可以是几个项目之一，包括例如无线电话，交互式寻呼机，个人数字助理，具有无线调制解调器的膝上型计算机等。 主管使用远程设备登录移动网关界面。 认证过程后，主管通过远程设备进行交易请求。 作为移动网关接口的一部分的事务服务器与一个或多个资源进行交互以处理或执行事务请求。 资源可以包括内联网，互联网和各种传统系统。 优选地，移动网关接口包括促进认证处理和交易请求的执行的一个或两个语音和前端数据服务器。

公开(公告)号：US20050180565A1

公开(公告)日：2005-08-18

申请号：US10780848

申请日：2004-02-18

申请人： Michael Kurdziel ,  Gary Dennis

发明人： Michael Kurdziel ,  Gary Dennis

IPC分类号： H04K1/00 ,  H04L9/06

CPC分类号： H04L9/0631 ,  H04L2209/125 ,  H04L2209/24

摘要： A cryptographic device includes an input stage receiving an input data block and a key data block made up of a plurality of sub-key data blocks, and generating a plurality of first signals therefrom. An intermediate stage is connected to the input stage and includes a plurality of substitution units. Each substitution unit substitutes data within a respective first signal. A diffuser is connected to the plurality of substitution units for mixing data to generate a diffused signal. An output stage is connected to the intermediate stage for repetitively looping back the diffused signal to the input stage for combination with a next sub-key data block. The output stage provides an output signal for the cryptographic device after the repetitively looping back is complete.

摘要翻译： 密码装置包括输入级接收输入数据块和由多个子密钥数据块组成的密钥数据块，并从其生成多个第一信号。 中间级连接到输入级，并且包括多个取代单元。 每个替换单元替换相应的第一信号内的数据。 扩散器连接到多个替代单元，用于混合数据以产生扩散信号。 输出级连接到中间级，用于将扩散信号重复地回送到输入级，以与下一个子密钥数据块组合。 在重复循环完成后，输出级提供加密设备的输出信号。

公开(公告)号：US20060246841A1

公开(公告)日：2006-11-02

申请号：US11118673

申请日：2005-04-29

申请人： Gary Dennis ,  Steven Cohen ,  James Dixon

发明人： Gary Dennis ,  Steven Cohen ,  James Dixon

IPC分类号： H04B1/00

CPC分类号： H04W52/10 ,  H04W52/245 ,  H04W52/246

摘要： The present invention provides for a method and apparatus for reducing interference associated with wireless communication in an area having sensitive electronic equipment. A wireless communications device receives, from an access point, a signal having a signal strength above a predetermined threshold. The wireless communications device determines a transmission power level maximum based on the received signal and then transmits a signal to the access point at a transmission power level at or below the transmission power level maximum. The wireless communications device disables the transmission when the signal strength falls below the predetermined threshold.

摘要翻译： 本发明提供一种用于在具有敏感电子设备的区域中减少与无线通信相关的干扰的方法和装置。 无线通信设备从接入点接收具有高于预定阈值的信号强度的信号。 无线通信设备基于接收到的信号确定发送功率电平最大值，然后以等于或低于发送功率电平最大值的发送功率电平向接入点发送信号。 当信号强度低于预定阈值时，无线通信设备禁止传输。

公开(公告)号：US20070050462A1

公开(公告)日：2007-03-01

申请号：US11592367

申请日：2006-11-03

申请人： Gary Dennis

发明人： Gary Dennis

IPC分类号： G06F15/16

CPC分类号： H04L67/02 ,  G06F21/10 ,  G06F21/6218 ,  G06Q10/107 ,  H04L51/063 ,  H04L51/08 ,  H04L63/0428 ,  H04L63/08 ,  H04L67/34 ,  H04L67/36

摘要： Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet. This supports the communication of electronic content by using an electronic mail message to transport an electronic file attachment having instructions that, when executed by the recipient's computer, enable the recipient to view the electronic content by accessing a server computer connected to distributed computer network.

摘要翻译： 通过执行包含在电子邮件附件中的指令和访问由附件识别的远程计算机服务器上的内容来发布与附加到电子邮件消息的电子文件相关联的内容。 附加文件包括计算机可执行指令，诸如计算机程序或脚本，其包括连接到分布式计算机网络的远程服务器的标识符。 该识别的远程服务器通常承载包含旨在由接收者查看电子邮件消息的内容的网站。 响应于使用查看器程序启动电子邮件消息的附加文件，可以打开浏览器程序以使接收者能够查看所识别的远程服务器的内容，通常是内部网或全球因特网上的网站。 这支持通过使用电子邮件消息来传送电子内容的信息，以传送电子文件附件，该电子文件附件具有当由接收者的计算机执行时使接收者能够通过访问连接到分布式计算机网络的服务器计算机来查看电子内容的指令。

公开(公告)号：US20100125474A1

公开(公告)日：2010-05-20

申请号：US12274306

申请日：2008-11-19

申请人： J. Scott HARMON ,  Gary Dennis

发明人： J. Scott HARMON ,  Gary Dennis

IPC分类号： G06Q10/00

CPC分类号： G06Q10/10 ,  G06Q10/0639

摘要： Embodiments of the invention are concerned with providing an integrated data collection platform and for providing an integrated view of relative performance of respective service areas making up an overall service delivery. One embodiment involves a software tool arranged to perform a process for presenting one or more sets of service assessment evaluation data, wherein each set of service assessment evaluation data corresponds to services provided by one or by different service providers; the process comprises the steps of: providing an integrated data collection platform; and arranging the integrated data collection platform to receive the one or each set of service assessment evaluation data, and, for each said set, using the data collection platform to: identify a quantifiable measure of performance for each member of the set; present the set of quantified performance measures in an integrated graphical display area such that relative performance between sets of service assessment evaluation data can be derived.

摘要翻译： 本发明的实施例涉及提供集成数据收集平台并提供构成总体服务递送的各个服务区域的相对性能的综合视图。 一个实施例涉及一种软件工具，其被布置为执行用于呈现一组或多组服务评估评估数据的过程，其中每组服务评估评估数据对应于由一个或不同的服务提供商提供的服务; 该过程包括以下步骤：提供集成数据收集平台; 以及安排所述综合数据收集平台以接收所述一组或每组服务评估评估数据，并且对于每个所述集合，使用所述数据收集平台来：识别所述集合的每个成员的可量化的性能度量; 在集成的图形显示区域中呈现一组量化的性能测量，从而可以推导出服务评估评估数据集之间的相对性能。

公开(公告)号：US20070286349A1

公开(公告)日：2007-12-13

申请号：US11739516

申请日：2007-04-24

申请人： Gary Dennis ,  Charles Garris ,  Robert Ingman ,  Terri Pifer ,  Diana Allen

发明人： Gary Dennis ,  Charles Garris ,  Robert Ingman ,  Terri Pifer ,  Diana Allen

IPC分类号： H04M1/24

CPC分类号： G06Q10/06 ,  Y10S707/99944 ,  Y10S707/99952

摘要： A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.

摘要翻译： 发送调度信息的主要来源发生故障的情况下，提供二次调度来源。 当主要的调度信息源发生故障时，服务技术人员可以通过电话方式访问第二个调度信息来源，以便维修技术人员不必与中心局的运营商联系以获得调度信息。 调度信息的次要来源可以以多种方式分发调度信息，包括电子邮件，网络和其他方法。

公开(公告)号：US20060248593A1

公开(公告)日：2006-11-02

申请号：US11115239

申请日：2005-04-27

申请人： Gary Dennis ,  Sharon Dennis

发明人： Gary Dennis ,  Sharon Dennis

IPC分类号： G06F19/00 ,  H04N7/16 ,  A61B5/00 ,  H04L9/32 ,  G06F17/30 ,  G06F7/04 ,  G06K9/00 ,  H03M1/68 ,  H04K1/00 ,  H04L9/00

CPC分类号： G06Q50/265 ,  G06F19/00 ,  G06F21/6245 ,  G06F2221/2105 ,  G06F2221/2137 ,  G06Q20/40 ,  G06Q20/4014 ,  G06Q50/24 ,  G07C9/00087 ,  H04L63/08 ,  H04L63/104

摘要： A method of protecting use of an entity's identity is provided. The method comprises setting a status of the identity to a first state, the first state defining a scope of permitted use of the identity, changing, in advance of an intended use of the identity, the status to a second state defining a scope of permitted use of the identity that is different from the first state, requesting use of the identity after the changing; and returning, after the requesting, the state back to the first state.