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    One number, intelligent call processing system
    3.
    发明授权
    One number, intelligent call processing system 有权
    一号，智能通话处理系统

    公开(公告)号：US06381324B1

    公开(公告)日：2002-04-30

    申请号：US09690661

    申请日：2000-10-17

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M342

    CPC分类号： H04M15/06 ,  H04M3/4228 ,  H04M3/4931 ,  H04M7/0012 ,  H04M7/006 ,  H04Q3/0029

    摘要： A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

    摘要翻译： 一个多个多应用的智能呼叫处理系统在呼叫期间向呼叫者，服务位置和/或虚拟号码广告商提供服务利益，并行于集成的公共架构中的呼叫和/或后呼叫。 为了提供这些好处，该系统利用语音应答单元（VRU）技术与通过计算机电话集成（CTI）连接的国家电信网络连接到包含具有数千个属性的全国电话号码主列表的虚拟电话号码数据库 通过Spatial Key连接到每个电话号码相关联的数据项。 本发明的过程由呼叫者拨打所选择的电话号码以请求信息和/或服务来启动。 根据拨打的号码，提供10位电话号码和VRU的呼叫者或网络提示并接收到来电者输入，系统从虚拟电话号码数据库中检索应用程序请求的数据。 应用程序使用所检索的信息来指示VRU将呼叫者所要求的所选择的检索信息发送给呼叫者所需的或者需要由呼叫者验证，以将呼叫者自动连接到服务区域，服务区域可以被地理定义为 任何大小或形状，并且包括呼叫者提供的电话号码的位置，和/或存储接收和检索的信息的部分供以后使用。

    One number, intelligent call processing system
    4.
    发明授权
    One number, intelligent call processing system 有权
    一号，智能通话处理系统

    公开(公告)号：US06185290B2

    公开(公告)日：2001-02-06

    申请号：US09477181

    申请日：2000-01-04

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M700

    CPC分类号： H04M15/06 ,  H04M3/4228 ,  H04M3/4931 ,  H04M7/0012 ,  H04M7/006 ,  H04Q3/0029

    摘要： A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtal telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

    摘要翻译： 一个多个多应用的智能呼叫处理系统在呼叫期间向呼叫者，服务位置和/或虚拟号码广告商提供服务利益，并行于集成的公共架构中的呼叫和/或后呼叫。 为了提供这些好处，该系统利用语音应答单元（VRU）技术与通过计算机电话集成（CTI）连接的国家电信网络连接到一个病毒电话号码数据库，该电话号码数据库包含具有数千个属性的全国电话号码主列表 通过Spatial Key连接到每个电话号码相关联的数据项。 本发明的过程由呼叫者拨打所选择的电话号码以请求信息和/或服务来启动。 根据拨打的号码，提供10位电话号码和VRU的呼叫者或网络提示并接收到来电者输入，系统从虚拟电话号码数据库中检索应用程序请求的数据。 应用程序使用所检索的信息来指示VRU将呼叫者所要求的所选择的检索信息发送给呼叫者所需的或者需要由呼叫者验证，以将呼叫者自动连接到服务区域，服务区域可以被地理定义为 任何大小或形状，并且包括呼叫者提供的电话号码的位置，和/或存储接收和检索的信息的部分供以后使用。

    Automatic routing and information system for telephonic services
    5.
    发明授权
    Automatic routing and information system for telephonic services 失效
    电话服务自动路由和信息系统

    公开(公告)号：US5982868A

    公开(公告)日：1999-11-09

    申请号：US659318

    申请日：1996-06-06

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M3/42 ,  H04M3/493 ,  H04Q3/00 ,  H04Q3/66 ,  H04Q3/72

    CPC分类号： H04M3/42 ,  H04M3/4228 ,  H04M3/42306 ,  H04M3/493 ,  H04Q3/0029 ,  H04Q3/66 ,  H04M2242/22 ,  H04M2242/30 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42323 ,  H04Q2213/13034 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13352 ,  H04Q2213/13353 ,  H04Q2213/1337 ,  H04Q2213/13376 ,  H04Q2213/13377 ,  H04Q2213/13378 ,  H04Q2213/13405 ,  H04Q2213/13541 ,  H04Q2213/13547 ,  H04Q3/72

    摘要： A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Methods of generating client file records for both radius and polygon defined service areas through an automated computer process are included in the present invention. Another embodiment of the system merges the records of the client file with the records of the master table to generate a single table to create a one table system. The one table system increases speed of the call routing process. A second embodiment of the one table system is provided by a special case of the client file build process which yields a caller telephone number to service location telephone number file. A further embodiment provides real-time processing in situations where high call volumes and transaction processing speed are not a major issue. The real-time processing system is simple to update and requires minimal storage.

    摘要翻译： 一种用于通过电话网络自动和无缝地路由电话呼叫的系统和方法。 该系统包括具有存储在计算机中的计算机，主文件和客户端文件的电话网络接口盒。 主文件在路由时间动态地链接到客户端文件，以产生在电话网络上传输的选定的客户端位置电话号码。 系统利用自动号码识别来识别呼叫方。 主文件具有多个具有电话号码和空格键的记录，并经常更新。 客户端文件具有多个具有空格键和客户端电话号码的记录。 通过自动计算机处理为半径和多边形定义的服务区域生成客户端文件记录的方法包括在本发明中。 系统的另一个实施例将客户端文件的记录与主表的记录合并以生成单个表以创建一个表系统。 一个表系统增加了呼叫路由进程的速度。 一表系统的第二实施例由客户端文件构建处理的特殊情况提供，其产生呼叫者电话号码以服务位置电话号码文件。 另一实施例在高呼叫量和事务处理速度不是主要问题的情况下提供实时处理。 实时处理系统易于更新，需要最少的存储空间。

    Automatic information and routing system for telephonic services
    6.
    发明授权
    Automatic information and routing system for telephonic services 失效
    电话服务自动信息和路由系统

    公开(公告)号：US5848131A

    公开(公告)日：1998-12-08

    申请号：US598392

    申请日：1996-02-08

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M3/42 ,  H04M3/493 ,  H04Q3/00 ,  H04Q3/66 ,  H04Q3/72

    CPC分类号： H04M3/42 ,  H04M3/4228 ,  H04M3/493 ,  H04Q3/0029 ,  H04Q3/66 ,  H04M2242/22 ,  H04M2242/30 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42323 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/1337 ,  H04Q2213/13377 ,  H04Q2213/13378 ,  H04Q3/72

    摘要： A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client telephone number which is transmitted across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Methods of generating client file records for both radius and polygon defined service areas through an automated computer process are included in the present invention. Another embodiment of the system utilizes a location ID in place of the client telephone number of the client file. A client location file containing client-specific information on an individual service location basis is additionally utilized. The client-specific service location information may be recited to the caller via a voice response unit and the call may optionally be routed to the service location. The client service locations may be unattended by a human and may not have a telephone associated with the location.

    摘要翻译： 一种用于通过电话网络自动和无缝地路由电话呼叫的系统和方法。 该系统包括具有存储在计算机中的计算机，主文件和客户端文件的电话交换机。 主文件在路由时间动态链接到客户端文件，以产生通过电话网络传输的所选客户端电话号码。 系统利用自动号码识别来识别呼叫方。 主文件具有多个具有电话号码和空格键的记录，并经常更新。 客户端文件具有多个具有空格键和客户端电话号码的记录。 通过自动计算机处理为半径和多边形定义的服务区域生成客户端文件记录的方法包括在本发明中。 系统的另一实施例利用位置ID来代替客户端文件的客户端电话号码。 另外使用包含基于个别服务位置的客户特定信息的客户端位置文件。 客户端特定的服务位置信息可以经由语音响应单元被记录给呼叫者，并且呼叫可以可选地被路由到服务位置。 客户服务位置可以由人无人值守，并且可能没有与该位置相关联的电话。

    One number, intelligent call processing system
    7.
    发明授权
    One number, intelligent call processing system 有权

    公开(公告)号：US06661884B2

    公开(公告)日：2003-12-09

    申请号：US10082669

    申请日：2002-02-22

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M342

    CPC分类号： H04M15/06 ,  H04M3/4228 ,  H04M3/4931 ,  H04M7/0012 ,  H04M7/006 ,  H04Q3/0029

    摘要： A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

    Automatic routing and information system for telephonic services
    8.
    发明授权
    Automatic routing and information system for telephonic services 失效
    电话服务自动路由和信息系统

    公开(公告)号：US6091810A

    公开(公告)日：2000-07-18

    申请号：US211137

    申请日：1998-12-14

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M3/42 ,  H04M3/493 ,  H04Q3/00 ,  H04Q3/66 ,  H04Q3/72

    CPC分类号： H04M3/42 ,  H04M3/4228 ,  H04M3/42306 ,  H04M3/493 ,  H04Q3/0029 ,  H04Q3/66 ,  H04M2242/22 ,  H04M2242/30 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42323 ,  H04Q2213/13034 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13352 ,  H04Q2213/13353 ,  H04Q2213/1337 ,  H04Q2213/13376 ,  H04Q2213/13377 ,  H04Q2213/13378 ,  H04Q2213/13405 ,  H04Q2213/13541 ,  H04Q2213/13547 ,  H04Q3/72

    摘要： A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone network interface box having a computer, a master file and client file stored in the computer. The master file is dynamically linked to the client file at routing time to produce a selected client location telephone number which is transmitted across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a telephone number and a spatial key and is updated frequently. The client file has a plurality of records having a spatial key and a client telephone number. Methods of generating client file records for both radius and polygon defamed service areas through an automated computer process are included in the present invention. Another embodiment of the system merges the records of the client file with the records of the master table to generate a single table to create a one table system. The one table system increases speed of the call routing process. A second embodiment of the one table system is provided by a special case of the client file build process which yields a caller telephone number to service location telephone number file. A further embodiment provides real-time processing in situations where high call volumes and transaction processing speed are not a major issue. The real-time processing system is simple to update and requires minimal storage.

    摘要翻译： 一种用于通过电话网络自动和无缝地路由电话呼叫的系统和方法。 该系统包括具有存储在计算机中的计算机，主文件和客户端文件的电话网络接口盒。 主文件在路由时间动态地链接到客户端文件，以产生在电话网络上传输的选定的客户端位置电话号码。 系统利用自动号码识别来识别呼叫方。 主文件具有多个具有电话号码和空格键的记录，并经常更新。 客户端文件具有多个具有空格键和客户端电话号码的记录。 通过自动计算机处理为半径和多边形服务区域生成客户端文件记录的方法包括在本发明中。 系统的另一个实施例将客户端文件的记录与主表的记录合并以生成单个表以创建一个表系统。 一个表系统增加了呼叫路由进程的速度。 一表系统的第二实施例由客户端文件构建处理的特殊情况提供，其产生呼叫者电话号码以服务位置电话号码文件。 另一实施例在高呼叫量和事务处理速度不是主要问题的情况下提供实时处理。 实时处理系统易于更新，需要最少的存储空间。

    One number intelligent call processing system
    10.
    发明授权
    One number intelligent call processing system 失效
    一号智能呼叫处理系统

    公开(公告)号：US5901214A

    公开(公告)日：1999-05-04

    申请号：US748192

    申请日：1996-11-12

    申请人： James D. Shaffer ,  George G. Moore

    发明人： James D. Shaffer ,  George G. Moore

    IPC分类号： H04M3/42 ,  H04M3/493 ,  H04M7/00 ,  H04Q3/00

    CPC分类号： H04M15/06 ,  H04M3/4228 ,  H04M3/4931 ,  H04M7/006 ,  H04Q3/0029 ,  H04M7/0012

    摘要： A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.

    摘要翻译： 一个多个多应用的智能呼叫处理系统在呼叫期间向呼叫者，服务位置和/或虚拟号码广告商提供服务利益，并行于集成的公共架构中的呼叫和/或后呼叫。 为了提供这些好处，该系统利用语音应答单元（VRU）技术与通过计算机电话集成（CTI）连接的国家电信网络连接到包含具有数千个属性的全国电话号码主列表的虚拟电话号码数据库 通过Spatial Key连接到每个电话号码相关联的数据项。 本发明的过程由呼叫者拨打所选择的电话号码以请求信息和/或服务来启动。 根据拨打的号码，提供10位电话号码和VRU的呼叫者或网络提示并接收到来电者输入，系统从虚拟电话号码数据库中检索应用程序请求的数据。 应用程序使用所检索的信息来指示VRU将呼叫者所要求的所选择的检索信息发送给呼叫者所需的或者需要由呼叫者验证，以将呼叫者自动连接到服务区域，服务区域可以被地理定义为 任何大小或形状，并且包括呼叫者提供的电话号码的位置，和/或存储接收和检索的信息的部分供以后使用。