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    Systems and methods for determining optimum customer routing path
    1.
    发明授权
    Systems and methods for determining optimum customer routing path 有权

    公开(公告)号：US11818293B1

    公开(公告)日：2023-11-14

    申请号：US17840010

    申请日：2022-06-14

    申请人： Verizon Patent and Licensing Inc.

    发明人： Subham Biswas ,  Keerthivasan Madurai

    IPC分类号： H04M3/523 ,  H04M3/42 ,  H04Q3/00 ,  H04M3/22

    CPC分类号： H04M3/523 ,  H04M3/22 ,  H04M3/4228 ,  H04Q3/0029 ,  H04Q2213/13541

    摘要： In some implementations, a device may obtain data indicating a client activity, and may determine predictive level scores corresponding to predictive level options associated with the client activity. The device may transmit, to a client device, a selected predictive level option having a highest predictive level score. The device may receive, from the client device, a client query based on a rejection of the selected predictive level option, and may determine intent level scores corresponding to intent level options associated with the client query. The device may identify a selected intent level option having a highest intent level score and may initiate client experience(s) associated with the selected intent level option. The predictive level scores and/or the intent level scores may be determined based on historical training data associated with combinations of client activities, predictive level options, client queries, intent level options, client experiences, and associated success scores.

    SUBSCRIBERLESS DIFFERENTIATED ROUTING SYSTEM AND METHOD
    3.
    发明申请
    SUBSCRIBERLESS DIFFERENTIATED ROUTING SYSTEM AND METHOD 审中-公开

    公开(公告)号：US20170332154A1

    公开(公告)日：2017-11-16

    申请号：US15594218

    申请日：2017-05-12

    申请人： Level 3 Communications, LLC

    发明人： Richard D. Moore ,  Joseph M. Roy

    IPC分类号： H04Q3/00 ,  H04L29/06 ,  H04M7/12

    CPC分类号： H04L45/302 ,  H04L65/1006 ,  H04L65/80 ,  H04L67/18 ,  H04M7/0096 ,  H04M7/1285 ,  H04M2203/158 ,  H04Q3/0025 ,  H04Q3/0029 ,  H04Q2213/13541

    摘要： A differentiated routing system includes a computer-executable system to receive a request from a first network gateway of a native network for establishing a communication service from a calling party terminal to a called party terminal. Upon receipt of the request, the system determines that policy information is not known for the calling party terminal that has originated the request, and therefore append a tag to the request in which the tag indicates that the requested communication service is to be established using one or more generic policies. The generic policies include one or more default policies to be used for establishing the communication service. The system then transmits the request to a routing device, wherein the routing device determines how the communication service is routed through the native network according to the one or more generic policies.

    REGIONAL INDEPENDENT TANDEM TELEPHONE SWITCH
    7.
    发明申请
    REGIONAL INDEPENDENT TANDEM TELEPHONE SWITCH 有权
    区域独立标准电话交换机

    公开(公告)号：US20130089086A1

    公开(公告)日：2013-04-11

    申请号：US13270506

    申请日：2011-10-11

    申请人： Christopher Sayer ,  Rogier Ducloo ,  Richard Terpstra

    发明人： Christopher Sayer ,  Rogier Ducloo ,  Richard Terpstra

    IPC分类号： H04L12/66

    CPC分类号： H04L47/125 ,  H04L47/2416 ,  H04Q3/0016 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13164 ,  H04Q2213/13196 ,  H04Q2213/1338 ,  H04Q2213/13383 ,  H04Q2213/13389 ,  H04Q2213/13522 ,  H04Q2213/13523 ,  H04Q2213/13541 ,  H04Q2213/13564

    摘要： Implementations of the present disclosure involve an apparatus and/or method for a regional independent tandem switch of a telecommunications network. The tandem switch processes communications between a long distance carrier and a local exchange carrier through a voice over IP (VOIP) network. By utilizing the VOIP network, the regionally independent tandem may process long distance communications to and from any point in the network, regardless of the physical proximity of the tandem to the originating/destination communication device. The regionally independent nature of the tandem also allows for flexibility in communication routing through the network, load balancing between the network tandem switches and reduction of needed components of the network for proper processing of the long distance communications.

    摘要翻译： 本公开的实现涉及用于电信网络的区域独立串联交换机的装置和/或方法。 串联交换机通过IP语音（VOIP）网络处理长途运营商和本地交换运营商之间的通信。 通过利用VOIP网络，区域独立串联可以处理与网络中的任何点的远距离通信，而不管串联到始发/目的地通信设备的物理接近度。 串联的区域独立性质还允许通过网络的通信路由的灵活性，网络串联交换机之间的负载平衡和网络的所需组件的减少以适当地处理长途通信。