公开(公告)号：US08918459B2

公开(公告)日：2014-12-23

申请号：US11858448

申请日：2007-09-20

申请人： Joseph Smyth ,  Neil O'Connor

发明人： Joseph Smyth ,  Neil O'Connor

IPC分类号： G06F15/16 ,  H04M3/51 ,  H04L12/58 ,  H04M3/523

CPC分类号： H04L12/581 ,  H04L51/04 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/5238 ,  H04M2203/2011

摘要： Instant messaging contacts received at a contact center are directed to a conference with other such contacts before being allocated to an agent. In this way, customers of the contact center are entertained while waiting and have the ability to resolve one another's problems, thereby reducing the load on the contact center's agents. In another aspect, automated instant messaging scripts interact with the customer to elucidate the nature of the customer contact before directing the contact to a human agent.

摘要翻译： 在联络中心收到的即时消息联系人被分配给代理人之前，将其与其他此类联系人进行会议。 以这种方式，联络中心的客户在等待的时候会受到欢迎，并有能力解决彼此的问题，从而减少了联络中心代理商的负担。 另一方面，自动化即时消息脚本与客户交互以在将联系人引导到人类代理之前阐明客户联系的性质。

公开(公告)号：US20110181988A1

公开(公告)日：2011-07-28

申请号：US13066099

申请日：2011-04-06

申请人： Glen Garfunkel ,  Moris Dovek ,  Kenichi Takano ,  Joseph Smyth ,  Yuchen Zhou

发明人： Glen Garfunkel ,  Moris Dovek ,  Kenichi Takano ,  Joseph Smyth ,  Yuchen Zhou

IPC分类号： G11B5/39

CPC分类号： G11B5/11 ,  G11B5/3146 ,  G11B5/3912

摘要： A method is disclosed for forming a magnetic shield in which all domain patterns and orientations are stable and which are consistently repeated each time said shield is exposed to an initialization field. The shield is given a shape which ensures that all closure domains can align themselves at a reduced angle relative to the initialization direction while still being roughly antiparallel to one another. Most, though not all, of these shapes are variations on trapezoids.

摘要翻译： 公开了一种用于形成磁屏蔽的方法，其中所有的畴图案和取向都是稳定的，并且每当所述屏蔽暴露于初始化场时，它一直被重复。 屏蔽体具有一种形状，其确保所有闭合区域能够相对于初始化方向以缩小的角度对准它们，同时仍然彼此大致反平行。 这些形状的大部分（尽管不是全部）是梯形的变化。

公开(公告)号：US07468862B2

公开(公告)日：2008-12-23

申请号：US11455774

申请日：2006-06-20

申请人： Yoshitaka Sasaki ,  Hiroyuki Itoh ,  Joseph Smyth

发明人： Yoshitaka Sasaki ,  Hiroyuki Itoh ,  Joseph Smyth

IPC分类号： G11B5/147

CPC分类号： G11B5/1278 ,  G11B5/17 ,  G11B5/3123 ,  G11B5/3163

摘要： A magnetic head comprises a pole layer and first and second coils located in regions sandwiching the pole layer. Each of the two coils is flat-whorl-shaped. The first coil incorporates an inner connecting portion and an outer connecting portion opposite to the inner connecting portion. The second coil also incorporates an inner connecting portion and an outer connecting portion opposite to the inner connecting portion. The inner connecting portion of the first coil is electrically connected to the inner connecting portion of the second coil. The outer connecting portion of the first coil is electrically connected to the outer connecting portion of the second coil, too. In such a manner the two coils are electrically connected to each other in parallel.

摘要翻译： 磁头包括极层和位于夹着极层的区域中的第一和第二线圈。 两个线圈中的每一个是平的螺旋形的。 第一线圈包括内连接部分和与内连接部分相对的外连接部分。 第二线圈还包括内连接部分和与内连接部分相对的外连接部分。 第一线圈的内连接部电连接到第二线圈的内连接部。 第一线圈的外部连接部分也电连接到第二线圈的外部连接部分。 以这种方式，两个线圈彼此并联地电连接。

公开(公告)号：US06678246B1

公开(公告)日：2004-01-13

申请号：US09349348

申请日：1999-07-07

申请人： Joseph Smyth

发明人： Joseph Smyth

IPC分类号： H04J1226

CPC分类号： H04L29/06 ,  H04L69/22 ,  H04L69/32

摘要： A received data stream is formed into a stream of packets, each packet comprising a payload section of data and an overhead section. In forming the packets, a template overhead section is created for use by the stream of packets and this template is applied to the data to form the packets. This avoids the need to individually pass packets through a routing stack, thus reducing the processing demands on the processor which constructs the data packets and reducing the transmission delay experienced by data. The template overhead section can be formed by sending a packet through a routing stack. Another aspect describes apparatus for processing packets where a first processor processes signalling packets and a second processor processes real-time data packets. The first processor can be, used to create the template overhead section before passing the template information to the second processor where it can be used in forming the real-time data packets.

摘要翻译： 接收到的数据流被形成为一个数据包流，每个数据包包括一个数据的有效负载部分和一个开销部分。 在形成数据包时，创建模板开销部分以供数据包流使用，并将该模板应用于数据以形成数据包。 这避免了通过路由栈单独传递数据包的需要，从而减少了构建数据包的处理器的处理需求，并减少了数据所经历的传输延迟。 模板开销部分可以通过通过路由栈发送数据包来形成。 另一方面描述了用于处理分组的装置，其中第一处理器处理信令分组，并且第二处理器处理实时数据分组。 第一处理器可以用于在将模板信息传递到第二处理器之前创建模板开销部分，其中它可以用于形成实时数据分组。

公开(公告)号：US20100169486A1

公开(公告)日：2010-07-01

申请号：US12346336

申请日：2008-12-30

申请人： Tony McCormack ,  Neil O'Connor ,  Joseph Smyth

发明人： Tony McCormack ,  Neil O'Connor ,  Joseph Smyth

IPC分类号： G06F15/173

CPC分类号： H04L12/5695 ,  H04L47/12 ,  H04L47/70 ,  H04L47/741 ,  H04L47/821 ,  H04L49/90 ,  H04L67/1002 ,  H04L67/1012 ,  H04L67/322 ,  H04L67/38

摘要： Access to a resource in a virtual environment is controllably granted by: a) receiving, from a user of the environment, a request for access to the resource; b) allocating the request to a queue of requests for the resource; c) determining a maximum permissible rate of access of users to the resource; d) providing a mechanism which is operable to grant users of the virtual environment with access to the resource at a rate no greater than the maximum permissible rate; e) allocating requests from the queue to the mechanism at a controlled allocation rate no greater than the maximum permissible rate; f) upon allocation of the request from the user to the mechanism, the mechanism granting the user with access to the resource within the virtual environment.

摘要翻译： 通过以下方式可控地授予对虚拟环境中的资源的访问：a）从环境的用户接收对资源的访问请求; b）将请求分配给资源请求队列; c）确定用户对资源的最大允许访问率; d）提供一种机制，其可操作地以不大于最大允许速率的速率向虚拟环境的用户授予对资源的访问; e）以不大于最大允许速率的受控分配速率向队列分配请求; f）在从用户向机制分配请求时，允许用户访问虚拟环境内的资源的机制。

公开(公告)号：US20070211377A1

公开(公告)日：2007-09-13

申请号：US11372259

申请日：2006-03-10

申请人： Yoshitaka Sasaki ,  Hiroyuki Itoh ,  Dong-Hong Li ,  Joseph Smyth ,  Lijie Guan ,  Yaw-Shing Tang

发明人： Yoshitaka Sasaki ,  Hiroyuki Itoh ,  Dong-Hong Li ,  Joseph Smyth ,  Lijie Guan ,  Yaw-Shing Tang

IPC分类号： G11B5/147

CPC分类号： G11B5/1278 ,  G11B5/112 ,  G11B5/3163

摘要： A pole layer has an end face located in a medium facing surface, allows a magnetic flux corresponding to a magnetic field generated by a coil to pass therethrough, and generates a write magnetic field for writing data on a recording medium by means of a perpendicular magnetic recording system. A shield incorporates: a first layer having an end face located in a region of the medium facing surface forward of the end face of the pole layer along the direction of travel of the recording medium; a second layer disposed in a region sandwiching the pole layer with the first layer; a first coupling portion coupling the first layer to the second layer without touching the pole layer; and a second coupling portion coupling the pole layer to the second layer and located farther from the medium facing surface than the first coupling portion.

摘要翻译： 极层具有位于介质相对表面中的端面，允许对应于由线圈产生的磁场的磁通量通过，并产生用于通过垂直磁场将数据写入记录介质的写入磁场 录音系统 屏蔽包括：第一层，其具有沿着记录介质的行进方向位于所述极层的端面的前面的介质面向表面的区域中的端面; 第二层，设置在将所述极层与所述第一层夹在中间的区域中; 将第一层耦合到第二层而不接触极层的第一耦合部分; 以及第二耦合部分，其将所述极层耦合到所述第二层并且位于比所述第一耦合部更远离所述介质面对表面。

公开(公告)号：US20110188156A1

公开(公告)日：2011-08-04

申请号：US13066084

申请日：2011-04-06

申请人： Glen Garfunkel ,  Moris Dovek ,  Kenichi Takano ,  Joseph Smyth ,  Yuchen Zhou

发明人： Glen Garfunkel ,  Moris Dovek ,  Kenichi Takano ,  Joseph Smyth ,  Yuchen Zhou

IPC分类号： G11B5/11

CPC分类号： G11B5/11 ,  G11B5/3146 ,  G11B5/3912

摘要： A magnetic shield in which all domain patterns and orientations are stable and which are consistently repeated each time the shield is exposed to an initialization field, is disclosed. This is achieved by giving it a suitable shape which ensures that all closure domains can align themselves at a reduced angle relative to the initialization direction while still being roughly antiparallel to each other. Most, though not all, of these shapes are variations on trapezoids.

摘要翻译： 公开了一种磁屏蔽，其中所有域图案和取向是稳定的，并且每当屏蔽暴露于初始化场时一直重复。 这是通过赋予其合适的形状来实现的，该形状确保所有封闭区域可以相对于初始化方向以相对于初始化方向减小的角度对准它们，同时仍然彼此大致反平行。 这些形状的大部分（尽管不是全部）是梯形的变化。

公开(公告)号：US07796524B1

公开(公告)日：2010-09-14

申请号：US09680829

申请日：2000-10-06

申请人： David O'Connell ,  Donal O'Murchu ,  Joseph Smyth

发明人： David O'Connell ,  Donal O'Murchu ,  Joseph Smyth

IPC分类号： H04L12/26

CPC分类号： H04M7/006 ,  H04L41/5003 ,  H04L41/5087 ,  H04L43/00 ,  H04L43/0829 ,  H04L43/0852 ,  H04M3/2236

摘要： A method of monitoring quality of service in communications over a packet-based network, involves transmitting test packets across the network and monitoring transmission characteristics such as packet loss and transmission delay for the test packets. A measure of network performance is then dynamically calculated from the transmission characteristics, and is displayed at the endpoint as a dynamic indication of the network performance.

摘要翻译： 一种通过基于分组的网络监测通信服务质量的方法涉及通过网络发送测试分组并监测测试分组的传输特性，例如分组丢失和传输延迟。 然后从传输特性动态计算网络性能的度量，并作为网络性能的动态指示在端点处显示。

公开(公告)号：US20100169147A1

公开(公告)日：2010-07-01

申请号：US12346373

申请日：2008-12-30

申请人： Tony McCormack ,  Neil O'Connor ,  Joseph Smyth

发明人： Tony McCormack ,  Neil O'Connor ,  Joseph Smyth

IPC分类号： G06Q10/00 ,  G01C21/00

CPC分类号： G06Q30/02 ,  G06Q10/06 ,  G06Q10/0631

摘要： Queuing to a mobile agents is accomplished by assigning each mobile agents to one of a plurality of location zones based on information received from a tracking system, and maintaining a plurality of location-specific queues of requests, each location-specific queue having one or more of the location zones associated therewith, and each location-specific queue being serviced only by those mobile agents whose assigned location zone matches a location zone of that location-specific queue. On receiving a location-based request for the services of a mobile agent, an optimum queue is selected for the request from among the plurality of location-specific queues based at least in part on a comparison between the request location and a location zone associated with the optimum queue, subject to a servicing constraint that a queue can only be selected as the optimum queue if at least one agent is currently servicing the queue.

摘要翻译： 通过基于从跟踪系统接收的信息将每个移动代理分配给多个位置区域中的一个并且维护多个位置特定的请求队列来实现对移动代理的排队，每个位置特定的队列具有一个或多个 并且每个位置特定的队列仅由其分配的位置区域与该位置特定队列的位置区域匹配的那些移动代理服务。 在接收到针对移动代理的服务的基于位置的请求时，至少部分地基于请求位置与与所述位置特定队列相关联的位置区域之间的比较，从所述多个位置特定队列中为所述请求选择最佳队列 最优队列，受到服务约束，如果至少有一个代理正在服务于队列，则队列只能被选择为最佳队列。

公开(公告)号：US06853719B2

公开(公告)日：2005-02-08

申请号：US09815323

申请日：2001-03-22

申请人： Tony McCormack ,  Joseph Smyth

发明人： Tony McCormack ,  Joseph Smyth

IPC分类号： H04M3/428 ,  H04M7/00 ,  H04M3/42

CPC分类号： H04M3/4285 ,  H04M7/006

摘要： A method of providing media content, such as music and video, to callers on hold involves the generation of the media content locally in the environment of the held caller, rather than the transmission of the content over the network. The local call server of the held caller is signalled when the call has been placed on hold by the server which has placed the call on hold. The caller's server then activates a music-on-hold server (or other media content generator) to provide the media content directly to the caller's telephony terminal. The advantage of this is that the media content is not transmitted across the network, allowing a higher bandwidth to be used locally for the media content without utilizing wide area network resources. This results also in the media content being provided in a higher quality format to the caller, avoiding the loss of quality associated with transmitting music using compressive voice codecs over packet-based networks.

摘要翻译： 将诸如音乐和视频的媒体内容（例如音乐和视频）提供给保持的呼叫者的方法涉及在所保持的呼叫者的环境中本地生成媒体内容，而不是通过网络传输内容。 当呼叫已由搁置呼叫的服务器置于保持状态时，发信号通知所保持的呼叫者的本地呼叫服务器。 呼叫者的服务器然后激活音乐保持服务器（或其他媒体内容生成器），以将媒体内容直接提供给主叫方的电话终端。 其优点是媒体内容不通过网络传输，允许在不使用广域网资源的情况下为媒体内容本地使用更高的带宽。 这也导致媒体内容以更高质量的格式提供给呼叫者，避免了使用基于分组的网络上的压缩语音编解码器传输音乐相关的质量损失。