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18 条记录 (耗时 0.033 秒)

    Cooling off period prior to sending dependent on user's state
    3.
    发明授权
    Cooling off period prior to sending dependent on user's state 有权
    发送前的冷却时间取决于用户的状态

    公开(公告)号：US08041344B1

    公开(公告)日：2011-10-18

    申请号：US11768567

    申请日：2007-06-26

    申请人： Marc Coughlan ,  Ralph Warta ,  Peter D. Runcie ,  Ciaran Gannon ,  Alex Forbes

    发明人： Marc Coughlan ,  Ralph Warta ,  Peter D. Runcie ,  Ciaran Gannon ,  Alex Forbes

    IPC分类号： H04M3/42 ,  H04W4/00

    CPC分类号： H04M1/72552 ,  H04L51/12 ,  H04L67/2819

    摘要： A determination regarding the appropriateness of sending a message can be based on one or more factors. For example, the determination can be an analysis of a message to determine the likelihood that the sender has the target physical condition and/or a likely degree or severity of the target physical condition. The analysis determines, with reference to a baseline of the user, one or more of a number of errors (spelling and/or grammar) in the message, a response time, a non-fluency level associated with the message, a spell check of the message and recipient information associated with the message. Based on this analysis, the message can be managed in accordance with one or more of sending the message after a delay, returning the message to a sender for approval, managing the message based on a profile and holding the message for management at a later time.

    摘要翻译： 关于发送消息的适当性的确定可以基于一个或多个因素。 例如，确定可以是消息的分析，以确定发送者具有目标物理条件和/或目标物理状况的可能程度或严重性的可能性。 该分析参照用户的基准确定消息中的多个错误（拼写和/或语法）中的一个或多个，响应时间，与消息相关联的非流畅度，拼写检查 与消息相关联的消息和收件人信息。 基于该分析，可以根据延迟之后的一个或多个发送消息来管理消息，将消息返回给发送方以供批准，基于简档管理该消息，并且稍后保留用于管理的消息 。

    Caller initiated undivert from voicemail
    5.
    发明授权
    Caller initiated undivert from voicemail 有权
    来电者发起语音邮件未转换

    公开(公告)号：US08150003B1

    公开(公告)日：2012-04-03

    申请号：US11626217

    申请日：2007-01-23

    申请人： Marc Coughlan ,  Alexander Forbes ,  Ciaran Gannon ,  Peter D. Runcie ,  Alexander Scholte

    发明人： Marc Coughlan ,  Alexander Forbes ,  Ciaran Gannon ,  Peter D. Runcie ,  Alexander Scholte

    IPC分类号： H04M1/64 ,  H04L12/66

    CPC分类号： H04M3/53341 ,  H04M2203/4563

    摘要： Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems provide the capability of automatically placing a call from the callee back to the caller upon completion of the callee listening to the voicemail message, an exemplary embodiment of the present invention allows the caller to be connected to the callee should the callee become available while the caller is leaving a voicemail message for the callee.

    摘要翻译： 一旦接收到语音邮件，当在电话上接收到“未接来电”消息或在取消语音邮件消息之后，语音邮件消息的接收方的呼叫就是呼叫呼叫者。 虽然一些较高级的语音邮件系统提供了在听取语音邮件消息的被叫方完成后自动将被叫方的呼叫返回给呼叫者的能力，但是本发明的示例性实施例允许呼叫者连接到被叫方 被叫方是否可以使用，而主叫方正在为被叫方留下语音信箱。

    Routing of calls based on agents emotional state
    6.
    发明授权
    Routing of calls based on agents emotional state 有权
    基于代理情绪状态的呼叫路由

    公开(公告)号：US08130935B1

    公开(公告)日：2012-03-06

    申请号：US11857218

    申请日：2007-09-18

    申请人： Marc Coughlan ,  Alexander Forbes ,  Ciarron Gannon ,  Peter D. Runcie ,  Ralph Warta

    发明人： Marc Coughlan ,  Alexander Forbes ,  Ciarron Gannon ,  Peter D. Runcie ,  Ralph Warta

    IPC分类号： H04M3/00 ,  H04M5/00

    CPC分类号： H04M3/5232

    摘要： An agent's emotional state is used to assist with determining how to route an incoming communication. The factoring in of emotional state can be combined with other performance metrics that can include, for example, any suitable metric for expressing or describing agent performance or agent skill level. For example, the metrics can include revenue generated, revenue generation rate, profitability, profitability generation rate, number of units sold, rate of unit sales, average duration of the contact, a rating quantifying the agents proficiency in handling a contact, the occurrence of a trouble ticket, agent requests assistance, a no sale situation, customer satisfaction indicators, customer attention, value of collections, time to close a sale, one-and-done, and/or any other metric indicating the customer's relationship with the business.

    摘要翻译： 代理人的情绪状态用于帮助确定如何路由传入的通信。 情绪状态的分解可以与其他表现指标相结合，其中包括例如用于表达或描述代理人绩效或代理技能水平的任何合适的指标。 例如，这些指标可以包括所产生的收入，创收率，盈利能力，盈利能力产生率，销售单位数，单位销售率，平均持续时间，联系人处理能力等级 故障单，代理请求协助，无销售情况，客户满意度指标，客户关注度，收藏价值，关闭销售时间，一次性和/或任何其他衡量客户与业务关系的指标。

    Prevent video calls based on appearance
    9.
    发明授权
    Prevent video calls based on appearance 有权
    根据外观防止视频通话

    公开(公告)号：US07564476B1

    公开(公告)日：2009-07-21

    申请号：US11129124

    申请日：2005-05-13

    申请人： Marc William Joseph Coughlan ,  Alexander Quentin Forbes ,  Peter D. Runcie ,  Alexander Martin Scholte ,  Ralph Warta

    发明人： Marc William Joseph Coughlan ,  Alexander Quentin Forbes ,  Peter D. Runcie ,  Alexander Martin Scholte ,  Ralph Warta

    IPC分类号： H04N7/14

    CPC分类号： H04N7/147

    摘要： A video teleconferencing system is provided that (i) determines whether an image frame of a first participant is appropriate for a second participant to the video call and (ii), when the image frame is not appropriate for the video call, alters the image frame to be appropriate for the second participant; before transmission of the image frame to the second participant, notifies the first participant that the image frame is not appropriate; refocuses a camera receiving an image of the first participant so that the image frame becomes appropriate for the second participant; and/or blocks transmission of the at least one image frame to the second participant.

    摘要翻译： 提供一种视频电话会议系统，其（i）确定第一参与者的图像帧是否适合于视频呼叫的第二参与者，以及（ii）当图像帧不适合于视频呼叫时，改变图像帧 适合第二参与者; 在将图像帧发送到第二参与者之前，向第一参与者通知图像帧不合适; 重新聚焦接收第一参与者的图像的相机，使得图像帧适合于第二参与者; 和/或阻止至少一个图像帧向第二参与者的传输。

    Change speed of voicemail playback depending on context
    10.
    发明授权
    Change speed of voicemail playback depending on context 有权
    根据上下文更改语音信箱播放速度

    公开(公告)号：US07729478B1

    公开(公告)日：2010-06-01

    申请号：US11105134

    申请日：2005-04-12

    申请人： Marc William Joseph Coughlan ,  Alexander Quentin Forbes ,  Peter D. Runcie ,  Alexander Martin Scholte ,  Ralph Warta

    发明人： Marc William Joseph Coughlan ,  Alexander Quentin Forbes ,  Peter D. Runcie ,  Alexander Martin Scholte ,  Ralph Warta

    IPC分类号： H04M1/64

    CPC分类号： H04M3/53333 ,  H04M2201/40 ,  H04M2201/42

    摘要： A messaging system is provided that includes: (a) an interface 206 for receiving a request to play a message audibly to a subscriber; and (b) a message retrieval agent 224 for determining whether the message comprises marked information. When the message comprises marked information, the agent 224 performs one or more of the following operations: (b1) display the marked information to the subscriber; (b2) alter an audio playback speed of the marked information to the subscriber, the playback speed of the marked information being different from a playback speed of unmarked information; and (b3) audibly play only one of the marked information and unmarked information to the subscriber.

    摘要翻译： 提供了一种消息系统，其包括：（a）接口206，用于接收向用户可听地播放消息的请求; 和（b）用于确定消息是否包括标记信息的消息检索代理程序224。 当消息包括标记信息时，代理224执行以下操作中的一个或多个：（b1）向用户显示标记的信息; （b2）将所标记信息的音频回放速度改变为所述用户，所述标记信息的播放速度与未标记信息的播放速度不同; 和（b3）可听见地只向用户播放标记信息和未标记信息之一。